Hello!

As far as I know, Service Desk API can't add departments.

Can I add departments directly throught DB?

I use queries:

SELECT MAX(CIID) + 1 FROM CI;

INSERT INTO CI (CIID, CITYPEID) VALUES (...);

INSERT INTO BaseElement (CIID) VALUES (...);

INSERT INTO DepartmentCI (CIID) VALUES (...);

INSERT INTO DepartmentDefinition (DEPTID, DEPTNAME, CIID) VALUES (...);

This creates the department. But when I try to open a department error occurs (HTTP Status 500).

After editing of any department the error disappears and everything is working fine.

Can I add department to service desk plus automatically?

Thanks in advance.