HP Procurve 1810
Hi OpManager categorize the switch hp procurve as hp bridge and can't displayed the temperature ,cpu and memory snaphot Regards Ahmed
Cisco WLC 4400 MIB
Hi This is the folowing link of all MIB Cisco Controller so what how to know the equivalent MIB to add it in opmanager to maonitor the Cisco WLC 4000 (CPU,Memory,Temperature,Interfaces,Access Point) ftp://ftp.cisco.com/pub/mibs/supportlists/wlc/wlc-supportlist.html Regards Ahmed
Need a query please.
Need a query please, i have some additional fields for requester that are in Georgian language, i have listed all information i need from query. Request created time, subject, mobile, რეგიონი, requster, job title, ქალაქის ტელეფონი, ფაქტობრიბი მისამართი, email, employeeid, userlogin.
How do I associate a task type to a service request template?
How do I associate a task type to a service request template? I have created a task type (User Creation) and a number of different tasks (create in AD, assign to security groups,set print permissions, etc). What I want to do then is associate this "task type" to the request template so that all the associated tasks get attached. As far as I can see you have to add each task individually. There are some task types which are common to several different requests and it seems strange to have to create
Admin changes
We are currently using 8.2.0 Build 8217 and would like to know if there are audit logs available to track what changes have been made to any of the config settings and by who. Is there anything readily available?
Duplicate request
We have multiple email enable support groups and sometimes users will send a message to one group and CC another. This results in duplicate tickets, one in each support queue. Subsequently, each group starts work on the request, unaware that the other group is doing the same. How can this be prevented? Thanks, Dave
Add new Service Field to select an existing user (requester)
Hi, Let's say I want to let an authorized requester request a VPN access for another existing requestor. How would I go about that? I cannot find a suitable Service Field or customized field. It is not acceptible to reverse the role using approval, this is how we need to do things. Another example would be to notify of a job termination. regards, Olafur
Import multiple log files and apply filtering to multiple log files at the same time
Hi all, I notice when i import logs to firewall analyzer to generate reports, i can only import 1 log file at a time. Is it possible to import multiple log files at the same time? Secondly i have 31 log files, and would like to know if its possible to apply filter(base on source and destination IP) to my conversation reports for all 31 log files at one go or i can only apply it to 1 log file at a time. Thanks in advance!
Error while collecting data from Tomcat Server
I currently have appManager 6 installed and monitoring tomcat instances. I have installed appManger 7 on a new machine but unable to collect tomcat data getting the "Error while collecting data from Tomcat Server" error. I am monitoring the same servers as with appManger 6 and have created the monitors in the same way. Any ideas ??? Philb
Refresh attribute value in alarm screen
Hi, We have observed that the alarm screen shows the attribute for each alarm that appears , with their value at the time of the alarm, BUT the value is not updated until changes the severity level. Is it possible that the attribute value will be updated within the same severity level? example: We have an alarm for disk space with the following values: Critical <1 GB Warning <10 GB Clear> = 10 GB If disk space is reduced to 9.9 GB the alarm shows with a message indicating that the free space is
"Cannot open database "AMDB" demo installation of AppManager
I'm preparing a new 2008R2 server for my opmanager installation, and decided to trial Application Manager plugin as well. This installation uses a MSSQL backend, on a MSSQL 2012 database. I've just installed the plug-in and 1. I do not see Application manager installed as a service, which is preferred 2. I'm getting the pop-up error: "SQL Exception while getting database connection. Error Message: Cannot open database "AMDB" requested by the login. The login failed. 3. I installed the
Downtime from a removed monitor was also removed from the monitor groups assigned
steps: 1 -. We have a monitor group with two monitors. 2 -. The first monitor falls 1h 3 -. The group monitors shows a fall of 1h 4 -. We removed the monitor that is down from the group 5 -. The group monitors still show a fall of 1h We would like that when we remove a monitor from a monitor group, their downtime also was removed from the monitor group.
Self Update - Photo read only?
Hello, we are running the trial of ADSelfservice. I have a question about the photo that appears on the Self Update page. I would like to make this photo read only. The HR department will be uploading approved photos to AD and we do not want users to be able to change their photos. It appears that there is no option to show the photo, but make it read only. Can you confirm? If this is the case I'd like this to be logged as a product suggestion for a future release. Joe
Search Results Drop Down
Hello, This applies in a number of pages but I'll focus on the one I'm interested in for this conversation. In the Gina Installation there is a drop down to view 25, 50, 75, or 100. I'm looking to push this to over 10,000 machines. (I'll mention the problem with the scheduler in a different thread). Doing this in batches of 100 will take forever. The <select> dropdown has to be in one of the web pages or JS pages I just cant seem to find it. Can you please let me know what page to modify to add
Password Expired / Change
We have a company policy in which the User is notified to change your email password, if it exceeds the time limit, your password is expired so keeping your account blocked. I realized that I can not unlock the account when the password expires, is there any way the user can reverse this type of lock?
Radio Button configuration
Hello, i would like use a Radio button. The user should have the Option Yes and No. If they choose "Yes" I will fill the "Extension Attribut2" with the value "Distributiongroup2". How can i realize it? AND Can I define a Default choose (No) I searched in this Forum and in the Admin guide, but i didn't found it. Thanks
Telefonnumber format
Hello everyone, i changed the telephone field with the new Version of AD SelfServicePlus. Now I use the telephone Format. I have the a Problem. We have employees with a telephonnumber of 13,14 and 15 numbers. How can I allow this different formats? +49 71034 777392 +49 71034 7773925 +49 71034 77739236 I found "allow value" but I don't know to use it. Thank you very much!
telephonnumberformat
Hey @ all, I update my SelfServicePlus to Version 5040. I found a nice new Feature "telephonnumberformat". I Change the field telephone and Handy quick to the new Feature. Now I have a Problem :-( We have different telephoneformats. We have different telephonnumbers. Some peaoble have 12,13 or 14 numbers. At the Moment i can't use this different formats. example: +49 7034 873-3402 +40 7034 873-34022 +40 7034 873-340236 How can i allow these different formats? I saw "allow value". Is this the
Some new users can't enrol as they are told they are restricted?
Hi, We have applied our policy to two OU's within AD. All new users belong to one or other of these OU's but we are getting quite a few new users who cannot enrol and we are having to manually 'register them'. Why is this happening do you think? Thanks. Jason P.S. We are running verion 5.0 Build 5030
Entrust SSL Certs
Does anyone have the instructions for installing and configuring Entrust Certs with ADSlefService Plus? I Foolowed the verisign instructions but it still does not show the correct cert
SSL Installation Error
We have followed instructions in the "ADSelfService Plus: Guide to Install SSL Certificate" with a Comodo PositiveSSL subdomain certificate. The Keystore generation did not report any error and the SelfService.keystore generated was copied to <install_dir>\conf folder. Server.xml has been modified to specify SelfService.keystore and default port 9251. We're able to launch the AD Self Service Portal on the new 9251 port, but the only certificate displayed is the server's self signed certificate, not
The search function in the reports does not work
I am on the latest version of ADSelf-Service 5041. For some reason searching in any of the field in any report always returns nothing. The report itself is populated, such that users are shown and I can export, but when I use the 'Quick Search' it doesn't return any data, even if it matches the users shown just below. Thanks for the help! Daniel
Password reset screen on Windows 2008 with rdc with stored credentials.
I've noticed when I remote desktop to a Windows 2008 server with stored credentials that they don't work. I still get the login screen with reset password/unlock account. Is there anyway to get around this. Doesn't seem to affect 2003 servers, they log straight in with the stored credentials.
Can not log into Service Desk after Restoring backup
Hi , Incorrect username and password after restoring backup , migrated from mssql to mysql, restored backup successfully but username and password does not work , tried a lot of things from forums, resetting password with query, did not work.. any suggestions?
SQL for the first interation on a Request
Hi everyone! I'm trying to create a report (SQL or Tab "Reports") to bring me first the interation on a Request (the first time a technician contact a user, respond a user or close a request). I believe this interation can be made by two forms: 01 - In "Request" Tab, when send email by "Reply" or "Forward"; 02 - In "Resolution" Tab, when status is changed to "Closed" or "Resolved" and the request is saved. With the help of a profiler I've verified some things: When we use the option "01",
Script doesn't run after application installation
Hello DC Team, I am having some issues with post Software Deployment using "Run the Script after Installing Software". The application installs fine but then I need to copy a config file to the user appdata folder. I call a vbs file using cscript.exe \\Server\Software\Connection.vbs I know the vbs file works as I am able to run it from a command prompt and the file copies properly. When running the task as a install software for computer the deployment reports installed successfully but when I look
Update Vulnerability DB fails
I had to fall back to a backup of our Desktop Central server, version 80001 (July 2012). I applied successive service packs and releases to bring it back up to version 80262, and I reapplied the new license file so that it's registered through July 2014. Things are almost back to normal, but when I try to manually "Update Vulnerability DB" the process runs, getting to the point of downloading patch SQLs (successfully) and then syncing security updates (fails after a couple of minutes). I tried
Unable to deploy software using delayed deployment
Hi, Build 80347. As soon as I tick "install after" and fill in a date/time I am unable to click Deploy, Deploy Immediately or Save as draft on a software deployment configuration. The buttons do nothing. The same function "install after" is working fine in the Patch Management section. Any ideas? I want to install some software packages after 8am tomorrow. Thanks, Dean
Dynamic groups that span over multiple remote offices
It would be nice to have an ability to create dynamic groups that can cover multiple domains/remote offices: let's say all Windows XP systems in all Remote Offices. In current version of Desktop Central it's only possible to create dynamic group within a Remote Office.
Device Expert does not work with Tablet PC
We installed Device Expert as a trial on Linux in the hopes of providing web based network management to ease configuration changes made by mobile engineers using tablet PCs. We have unfortunately discovered that the web interface of the software does not function with the tablet browser (windows RT IE). Are there any plans to support a tablet touch screen interface for navigation. When we "click" a device name nothing happens. On a standard PC, when we click, it takes us to a device information
Build 80339 - Configuration save with failed targets not working
Since this update, I create a Configuration for e.g. a Software Deployment and then run it. If I then save as a new Configuration with failed targets, it doesn't populate the selected target area
An Apple push service proxy
I'll throw this one out there just to see if it is feasible. In order to save having all the problems of firewalls etc is there a possibility that one could use port 443 (or whatever port is being used to access DC) to a remotely hosted proxy which would translate the push notification to port 2195 outside of our network. I'm sure this would help a lot of people whose IT departments don't like opening up lots of holes in their security If it is possible, could ManageEngine host such a service?
monitor LAN connectivity on windows server 2008 (R2)
Hi there, As the subject says. For example, a server has several network connected to it (different subnet of course), is there an easy way to somehow setup an email alert if the interface is down? I know that I can always "add a device" using each of the interface IP address but that would give me 3 duplicates of the same server. Thank you in advance.
Free webinar on end-user experience monitoring featuring JP Garbani
We live in a world focused on managing IT as a business service and aligning IT with business goals. However, little attention is devoted to monitoring actual end-user experience. End-user experience monitoring provides visibility into end users’ experience of business-critical applications, helping organizations rapidly address performance issues before they impact business productivity. Here’s a chance for you to see what your end users see. Join JP Garbani Vice President, Principal Analyst serving
Work log report help
Hi, I'm trying to understand how we can create a reliable daily report of time spent for our technicians. They are having the problem where they add a Work Log on a call for the previous day (including start and end time) for example, 1 hour. This time is not added to the previous day but is added to the current day in the report we run. We just want to report on time that the technicians have added themselves to the worklog, regardless whether the call is open, resolved, closed etc. Under the
Exporting Purchase Orders to Quickbooks
Good afternoon, I'm wondering if anyone has ever needed or tried to export information from Purchase Orders in ServiceDesk to Quickbooks. We would like to explore that idea. I believe that, if we were to build a report properly, we could export that report as a CSV (or even schedule a report to email a CSV to a user) who could then import the information from that CSV to Quickbooks. The report would contain information about PO's that had been approved in the past 24 hours. I'm imagining would
SLA report by Account
I would like to produce a matrix report of requests closed within the last month for a particular Account by Priority and Category showing number and percentage of requests closed within sla and outside sla. Is this possible?
AD Authntication Not Working
Hello! We have recently implemented ManageEngines's Service Desk Plus in our test environment and connected it via Microsoft SQL. Scanned all the computers and other assets and also imported all the domain users by performing a domain scan by providing the proper credentials. Finally mapped the workstations to its respected owners. We then enabled active directory authentication, but with whatever domain user we try, it tells us wrong username or password. Now our domain is called xxx.yyy.zzz its
SLA based in Service Category does not works!!
Hi Friends I have a question for you. At this time, We have installed SDP V 9.0, and we are trying to organize all the workflows and services. We have a Service Category named Applications, but when we try creating a SLA based in Service Category, the associated request don't has a SLA assigned. How can we fixing it? The goal is getting that created request through Service Catalog takes the SLA from Help Desk Customizer, but no take it from the SLA Service. Thanks for your help. Regards
Time Reset Message in Linux
Hi, we have configured several Linux servers in Eventlog and getting frequent messages from some servers as below. Can u pls let us know from where eventlog is picking these messages and why we are getting this message? 1 ntpd Daemon notice time reset +0.349050 s 18 Feb 2014, 10:08:48 2 ntpd Daemon notice time reset +0.195988 s 18 Feb 2014, 09:56:20 3 ntpd Daemon notice time reset +0.398232 s 18 Feb 2014, 09:33:18
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