Changing Service Categories Icons
Hi, I currently have Service Desk Plus standard installed and have deleted the default Service Categories which had various different icons. Now after adding our service categories there is only default icons set and I cant find any option to change them. Sorry if this is a basic question but ive looked everywhere i think.
Site manager as approver
Our approval process usually includes the site manager and requestor's supervisor. Since the Site Manager is not a field in the Sites configuration, I cannot automate our approval processes. This would be a very helpful item. If someone knows a work around, I would appreciate the advice. Thanks
Upgrade SC+ from 32 bit to 64 bit.
What do we need to do to upgrade Supportcenter Plus from 32 bit to 64 bit?
Manage Logs File
Hi, How can manage logs file, into ManageEngine\OpManagerProbe\logs i find some log file. There are 2 big file stdout and stdout1, they oppupy more than 15 Gb. How can i set op for reduce this files ? Can i delete or move it ? thk
OpManager_SMS Alarms Stop
I accidently set the SMS configuration and now I keep getting alarms from the OpManager_SMS. How can I stop them? Thanks
escalation report
how to get the escalation report, mean how to get report that content all the escalation levels.
Searching solution not working
Hi there, After upgrading ServiceDesk Plus from 8217 to 9027, searching the solution seems to be off. I thought by 9027 this indexing issue has been fixed? Please advise how to fix this. Or perhaps I need to manually re-index them again?
Need a matrix report for workstations antiquity
Hi there Please help with a query report that shows in a matrix the Workstation antiquity regarding it's acquisition date. On the X's I need the year and on the Y's I need the corresponding site. I hope I made myself clear. Thanks for your help Regards Omar
business rules
Why Service Catalog do not apply the business rules?
port 26 on webmail
Good day. I need to set up your output port 26 and not given the option. come default port 25,465,587. Is there any way to make the modification and force the output port 26?
Incoming Mail collection - Alert
Hi Team, Recently I have problems with the ServiceDesk Plus application to capture emails . For example . I am using the Application EventLog Analyzer EventLog Analyzer lets you send alert notifications when it does not capture the logs. It would be helpful to have a log or alert notification when you can not capture incoming and outgoing e -mail . To account for the future. regards Camila Duarte Security SRL
DesktopCentral agent install on Windows 2000 Professional
Hello together, when trying to install the DC agent on a Windows 2000 Professional client via web UI there's a timeout error. When using the MSI packet on the client the installation is broken because of an interrupt: "The installer was interrupted before..." I know, Windows 2000 is very old but it's still supported by DC. So why I can't install the agent on this client? I don't have an Active Directory Environment. Thank You TheExpert
DC Build 90087 apache version
Hello, The newest DC build 90087 release notes stated that "Apache used in Desktop Central has been upgraded to version 2.4.10" But, I just checked using curl -i and it says it's still running Apache version 2.4.9. Was the upgrade to 2.4.10 held back?? Thanks!!
Methodology Incident vs Problem
Hello, I need a idea or a suggestion for my system of open incident vs problems. Today, all is open as incident. We don't use problems. My question is: If I will use a problem interface, I will close the incident in same day or wait the problem solved for close incident? Today, the incident remains for days,weeks and months, to be solved. But it hinders the contractual billing, because I only billing incidents closed. Sorry for my english.
SMS solution
Dear, ADSelfService Plus has two SMS options: 1) SMS Internet gateway (Clickatel) 2) GSM Modem/Mobile... Our company has it is own SMS gateway, would it be possible to connect our gateway to the ADSelfService system? My knowledge in SMS servers is limited, I have been looking for a proper documentation/solution since weeks, however I couldn't find any.. Appreciate any help regarding this matter. Regards, Yousef
ERROR: unexpected chunk number 2 (expected 0) for toast value 1080046 in pg_t oast_37713
Hi Support Team, Build: 9000 DB: posgresql I am getting the Following Error while taking the Backup. Please wait ! backup in Progress................... 0-----------------------50------------------------100(%) ================================================org.postgresql.util.PSQLExceptio n: ERROR: unexpected chunk number 2 (expected 0) for toast value 1080046 in pg_t oast_37713 at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryEx ecutorImpl.java:2102) at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutor
Problems with statics
Hi ! How are you? My name is Juan Carlos Hernández and we have software installed Firewall Analyzer ( Build Version: 8.1 and Build Number: 8110 ) on a virtual server windows server 2008 R2 Standard SP1 , you have the problem that 3 devices not shown in the graphs , however if verficamos icon packet count , there correctamen if teams are observed and further can be seen that we are receiving packets. Now restart the
Generate Hand-out for User After Account Creation
Is it possible to create a PDF report for printing to be handed out to the user that was created? It should contain things like his SMTP address, home directory path, sAMAccountName, forwards if he has any, the plain text password at time of creation, group membership etc.
Create Single User - Automated Email?
Hello! Is there a way to have ADManager Plus automatically email the manager (and others, say HR) (mandatory field) the username and temporary password of a newly created user? If not is there a way I can copy the username and temporary generated password in order to pass them to a script? Thanks, Bob
Enabling HTTPS / SSL in OpManager?
I am trying to enable HTTPS support for OpManager. I have tried the following: http://www.manageengine.com/network-monitoring/help/userguide/enabling_ssl.html But even after rebooting the server and restarting the service, https does not work and I can still only access OpManager on regular http. Hoping for some guidance for how to get this done. I have build 11300. Thanks, James
AD360 Build 4014 Released
Hello Everybody! We are glad to announce the release of AD360 build 4014 with the following enhancement: Enhancement: · Auto Update user interface has been enhanced by bringing it under the Admin Tab for greater visibility. Fixes: · Issue that affected AD360 user interface when Ad blockers are enabled in the web browser. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the AD360 Service Pack 4.0 SP 1.4 from the link below: http://www.manageengine.com/active-directory-360/service-pack.html
Incident Template: Unable to create new
Under the new UI, I am not able to create a new Incident template. No real error, or field highlights are shown.
Possible for Technician to view Changes and Problems from other sites, but not Requests
Hi I have a technician working in a remote site supporting users in that site. I have created a role (site technician) and set the "Technician allowed to view" setting "all in associated sites." For the requests this is working well - the technician can see the requests from their site, but not others. However, this setting also limits Changes and Problems. I would like to have it configured so that the technician can see Changes and Problems in all sites. How do I set the role up to allow this?
SWITCH 6509 - PROBLEMS TO SET THRESHOLD TEMPERATURE FOR INTERNAL MODULES
Dear Sirs. can you help me with the next problem, please? we are using OPManager to monitor a switch 6509 cisco temperature. we can see the temperature of each module, for example Module 6-asic 8, but when we select the option EDIT to modify independently each module appear the message: MESSAGE FROM LOCALHOST PAGE: 9090 ENTER THE SNMP OID The selected module 6 asic-8 shows as SNMP OID: .1.3.6.1.4.1.9.9.13.1.3.1.3.60069 We have added this snmp oid in the template of 6509 switch but again appears the
How to mergue tickets automatically without know the initial id
Hi, We have a requeriment for a customer. They want send us a lot of related incidents that should be inserted in an unique ticket. They will send us using mail and they can insert any type of common string or tag unique for each incident (each incident is associated to a number of mails). This field could be used to "auto-mergue" all the related incidents but we don´t know if it is currently possible. This is important because we can get more than 50 mails related to an unique incident. Thanks
Task URL?
How can I find the URL to a task of a request? Regards, Mark F.
Database Schema
I have located the database schema for SupportDesk PLus, but would to have the schema for SupportCenter Plus. It appears there are more tables in SupportCenter Plus. As mentioned in a previous post, I am working with Crystal to generate reports. One of the fields I want to include was recently added through your last hotfix, service pack 3, ver 5008. You've know allowed user defined fields to be added to notifications. The field I added to my notification is coded $UDF_CHAR1. This is now working
OpManager in English Netflow plugin in Chinese?
Hi, I've installed OpManager evaluation version and on top of that I installed Netflow plugin. I've dowloaded the latest versions of both applications. I want to have everything in English, but I keep getting NetFlow analyzer plugin in Chinese. I go to OpManager - Admin - Old UI - Jump to - Netflow Analyzer I've checked the language in Windows and in browser neither of them is in Chinese. What can I do to get Netflow plugin in English?
Remove requester details fields from requester template
Hi, There some requester details fields that we do not want to use in requester template (Example: Job tittle). Is it possible to hide/remove them? Regards, Aritz.
Multiple System Generated Notifications
I have an issue where our customers are getting notified by email twice and an entry is being posted stating it is the case. I believe this occurred after playing the latest update.
How to find versions?
Hi I need the command of some information how to find the version numbers of each of the components that form Support Center Plus. TomCat Server Application Layer JBOSS Database
lost pmp_key.key
Hi! I lost the pmp_key.key. Can I start the service without this key. Or can I do something for recover?
importing resources from csv/txt
When importing a CSV/TXT, ss going to 'default group' rather than the actual group we are in when attempting to import. Is this by design, or is there another step which must be completed in order to import this data . Again, the CSV of resources/credentials is being imported while on the actual group page we are attempting to import to.
iseries - reset password
Hi, We would like to enable automatic password reset for our iseries systems. Could you please indicate what are the prerequisites? I mean what ports are used to connect to iseries systems and if there is any other important information which could help us to configure it. Thank you in advance. Marcin.
Idea behind Super Admin Creation
Hello ManageEngine, I would like if you could explain, what was the idea behind the concept of a Super Administrator User creation? Or, what kind of issue/emergency you wanted to address by making it possible to create a user with all that privilege? Thanks & Regards Mércio
Web URL's for accessing ADManager does not work.
Every time i enter the URL http://server name:8080/home.do is cannot find the webpage. If i log in to the VM where ADManger is installed and load ADManager from there then the URL starts working. Any ideas on how to make the URL work instead of logging into the VM each time?
Add ram to java process
Hi. I have several ManageEngine products and in some of them, when de server is cappable, I've added more ram to the java process modifying the wrapper.conf file. Can some one provide me the correct procedure to do some in AdAditPlus? Scince I find more thas one wrapper.con file with several warnings I don't to mess the server. Reggards Juan
Desktop Central agent integration in SDP
Hello, We recently upgraded to the enterprise version of SDP from the free version. We already have Desktop Central agents installed in our environment. I followed the steps to integrate the asset information from the desktop agents, but it looks like all the information in the Asset Tab is coming from WMI scans from the initial scan and not the DC agent. When I try to force a scan they all come back with "Error : General failure while performing the operation. [ Troubleshoot ]" Also,
Desktop Central Custom Fields for SOM/Desktop Management
Hello, Looking to see if anyone knows of a way to add a custom field into the SOM or Remote Control area. I'd love to be able to have a field where I could put notes on a PC or just a name of the person that is at that PC. It would make it much easier to find PCs. I manage a location with over 125 PCs but it is not a domain and all of the PCs log in generically. I name the PCs by Serial number as many of the PCs are sales personnel which can change often. I'd like to be able to just add a quick
Alert technician by email when a request is assigned individually
Hi all, I see that there's the option within Notification rules to alert technician by e-mail when a request is assigned to him/her, but I'd like to know if it's possible to do it individually to certain technicians, because the current setting will apply to all the technicians, and that's not what I'd like to do. Thanks!
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