HA secondary server not recognizing PMP Licence
Hello ManageEngine, A small question. I upgraded our product from a trial to Premium licence after successfully configuring High Availability, and now the secondary server is not reconizing the licence added in the primary server. Just to be sure, Am I missing something? Thanks & regards Mércio
Multiples Dominios
Buenas tardes. Alguien me puede ayuda, me gustaría saber si se pueden agregar dominios diferentes con direfentes bloques de dirección ip, o si alguien me puede decir como administrar varios dominios con una sola cuenta. De antemano muchas gracias.
RecoveryManager Plus Build 4110 Released !
Hi Everyone, We are glad to announce the release of RecoveryManager Plus Build 4110 ! Below are the new features, enhancements included in 4110 Build. Multi domain support: RecoveryManager Plus now allows you to backup & restore all AD objects across multiple domains from a single window. It gives you a holistic view of all objects present in different domains and enables you to manage them efficiently. Password Recovery: With this new feature, recover the last set password of the user account
Oracle and Sybase
Hi Would have some template to monitor Oracle and Sybase? Regards,
Switchport Mapper not working on one device
I submit monthly reports detailing how many live interfaces we have. This month, I ran the report and one of my devices was not returning any results with the message "Device Response not available" I've restarted the DeviceExpert server, turned off and on the TFTP server, deleted the device and readded it. I've also found that after deleting and re-adding the device, it isn't being backed up either.... Can anyone help or point me in the right direction? Thanks Nilesh
Business Rules view needs to show enabled/disabled rules
We would like the business rules view under the Admin module to show enabled and disable rules in the grid view. Now you have to go into each rule to see if is enabled or disabled, very cumbersome during maintenance of these rules. Thank You, Craig -
ServiceDesk Plus 9033 HotFix Released
Dear Users, Hotfix over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9033 SD-58690 : SDP to DC integration is made secure with API key based communication .Note: This is supported only with the DC build version "90109" and above Please refer the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Thanks & Regards, Karthik Anand. ServiceDesk
templates for solutions
Hi It would be extremely helpful to be able to create templates for solutions. Currently many techs don't conform to our standard format for solutions which results in loss of consistency. Having the ability to create templates would be great
Service Catalogue Form Design - Attachments
Hi There, I have a question regarding attachments inside the Form Designer for Service Catalogue. Is it possible to add a file attachment in there by default? I know you can link to a file, however we would like to attach the form into the service catalogue which users will then click on to open up a pdf form. Thanks, Dave
Some Workflow have disappeared since update
Hello, Since we have uptated to 7939, some rules of notification are "invisible". For example, if an object of a message begins by [PRIVATE], the rules applies : - Don't send email notification of the creation of the request Now, it's also works, but I can't see it in the list ! Any help ... please :-( .... Thank you. Romain.
Error during installation Event log Analyser
When I Install the program, I get an error. What can I do about this? I also tried downloading the installer and install it again. But I get the same error.
Change DB From MS SQL to Postgre SQL
Hi team, I have SDP installed in a Microsoft environment with MS SQL, but because of our company policies I have to migrate the DB to Postgre SQL. Does anyone of yours know the procedure to accomplish this goal? Thanks in advance for your response. Guillermo
Change CI Type from Workstation to Windows Workstation?
Hi. Most of our computers are currently logged in the asset-database as 'Windows Workstation', a subset of the CI Type 'Workstation'. But a few of them have been logged as just 'Workstation' without the subset. The example in the picture is ws0107 . How can I make this asset logged as 'Workstation' change to 'Windows Workstation'? I suspect the whole 'Windows Workstation' has come from being scanned, but this particular ws0107 is used in a place where there is no network-connection and thus can't
Edit Requester Details Fields in Request
Hi How Can I edit the requester details fields? When I want to create new request I for a requester, I don't want to see Job Title & Asset & Department. I want to see the email instead. Is this possible?
I cannot start SDP
Hello, I´m having a problem. I cant start the SDP, because the splash screen keeps stopping in "Application Layer Started......................................." message. I migrated from one server to another, because a energy problem. After the clean install, the service run perfectly, but when I restore my last backup, the service keeps stopping in the "Application Layer Started......................................." message. When I execute the run.bat file, it ask me to change the port, and
"Request - Additional Fields" Email Command Settings only work for Portal Support Reps
Has anyone had an issue where the additional fields you create (under "Request - Additional Fields") only auto-fill using the "Email Command Settings" if the user who sends the email is a Support Center Plus Support Rep? All of the default fields auto-fill no matter the user. But all of the fields we have created only auto-fill when the email request is sent by a portal support rep.
Computer Telephony Integration
CTI We managed to get the Support Center Plus (v7.7.0) to place an outgoing call to our Asterisk (v1.6). So far, so good. However, we are unable to get a popup/notification for logged in users, when an incoming call is made. - support reps > Support rep > "Enable Screen Pop" is checked - global settings > Telephony Server Settings > Call Alerts is "ENABLED" - support rep extension changed both to local extension and public phone number; not working on either case - the connection between Asterisk
Hardware Report for Disaster Recovery
For the past number of years we have extrapolated what we need from SCCM, and used Microsoft SQL Reporting services to put it in a nice friendly view. For every server that must be recovered, we've found the following list of hardware items is needed. What I would like is a way to do this just through DTCentral, and toss out all of our SQL Reporting if possible. Some of the items such as UEFI or BIOS I'm not seeing in the inventory report, but it might be buried in there somewhere. Because our
Custom Shift Report
I am looking at creating a report that my technicians can run at the end of their shift that will show the following data: -department -category -subject -priority -impact -Technician -Description -Request Status I have tried different variations of the custom reports and can only find a way to filter by technician and create a report for each individual tech, I would like to know if there is a native report for this or a way to get one that I can get created in order to have them run it at the
Project timespent and charges report
Report: Database : PGSQL select pdet.projectid "Project ID", pdet.title "Project Name ", pst.statusname "Status", acdef.org_name "Account Name ", au.first_name "Owner Name", longtodate(pdet.scheduledstarttime) "Scheduled Start Time", longtodate(pdet.scheduledendtime) "Scheduled End Time" , longtodate(pdet.actualstarttime) "Actual Start Time ", longtodate(pdet.actualendtime) "Actual End Time", pest.estimatedhours "Estimated Hours", cast((sum(cgt.timespent)/1000 * interval '1 second') as varchar)
Add checkpoint firewall and Cisco switch
Hi, Can anyone of you help me to configure checkpoint firewall and Cisco switch in Eventlog Analyzer? I have installed eventlog analyzer on windows 7, am looking for exact steps to add checkpoint firewall and Cisco switches. Regards, Hari
New API bug since 9028?
It appears using the API since 9028 to update an asset is requiring the use of the "productName" field which it shouldnt. Even when trying to use the productName field to get around this problem it always fails. Example: https://fqdn.server.net/servlets/AssetServlet?username=REMOVED&password=REMOVED&assetType=Workstation&assetName=SOMEWORKSTATION&resTag=123456789&operation=UpdateAsset fails with: productName is empty/invalid <operation> <script/> <operationstatus> Failure </operationstatus> <message>
Evaluation to free
Morning I installed an evaluation version of SDP in a test environment to allow my SD Analyst to do some testing with creating new policies etc. After install I restored a backup of our ServiceDesk and she had been fine using as normal. Since the free version says it's the same for 5 technicians, I figured we could just remove technicians. Since the evaluation expired, she can no longer get into SD to remove additional technicians etc. If I try to open it, it sits at "Application layer started..........."
Service Desk Plus 9.0 and MySQL
Hello, Is it possible to use SDP 9.0 build 9029 (or higher) with MySQL? I did not see the options to use MySQL as database server in the installation wizard. Thank you.
SNMPv3 error - Credential Not Applied Due To:usmStatsUnknownEngineIDs
Hi I have a router that's was managed by NFA (Ver. 9.9.0, Build 9900) and everything worked fine. I wanted to change managed interfaces list, so I deleted whole ruter from NFA (License Management -> Delete). Flows keeped comming to NFA, it recognized the name but not all interfaces were shown. I tried to Disable/Enable SNMPv3 for that router (this worked few times before in other cases when NFA was showing wrong parameters) but now NFA does not accept credentials with message: 'Credential Not Applied
User Logon Report by Computer
I have tried to setup the schedule report for "User Logon Report by Computer" and with the criteria of "logon or logoff time" equal to "last month. However, the schedule report either give me nothing or all logon history, manually generating the report off the "User logon report by computer" with last month return the correct data, please help. Many Thanks, Douglas
AD Authentication - User name and password invalid.
Hello! I have setup AD integration properly, all the users are showing up in the ServiceDesk site. When I go to log in with one of the accounts, my own, which is setup as a technician it says the username and password is invalid. I have selected the domain and my credentials do work. The funny part is if I use the App with my email address everything works. I also attempted to add SSO, which is reporting as working, it still asks for a user name and password in a pop up box. (I added the URL for
Agent ID generation
Hi Could someone answer the following question, to improve my knowledge of how the agents work: The Agent ID consists of 2 parts: machine name and some numbers. How is this numbers' part generated? Is it random? Thanks, Siim
Upgrading ServiceDesk Plus 8.2.0 Build 8201 to 9.0 Build 9032
I will be upgrading our ServiceDesk Plus 8.2.0 Build 8201 to 9.0 Build 9032 which is the latest version, this is my first time working with this Project thus I would like to request for assistance or guide on how should I proceed. Can I upgrade directly to the latest or should be version per version? Please help. Thanks
Add PC with no network connection for a complete overview of all PC's in our LAN
All, Is there a way to add a PC to the SOM that has no network connection? Can I install a Desktop Central agent on this PC and export the data into a file on the PC of USB disk and then Import it into the SOM? Thx
Some interfaces are missing in the compare reports
Hi there. My version is 9860 Proffessional oon 32bit windows server. Something wrong with compare reports. Some of the interfaces are becoming blank in the compare reports. I can get scheduled or profiled reports for that interfaces with no problem, i see the data, tables and graphs. But i need compare report for a bunch of interfaces on the same sheet. Compare report comes with blank tables of some interfaces. It looks like a software error. Thanks in advance for those helping.
OpManager Alerts
Hi Can the OpManager alerts can be save as a file like PDF and send to a central storage like QNAP. because we don't want OpManager to face the internet directly.
Create link to device
Hi, I would like som help with creating a http-link withc points directely to a device based on ip. Like http://opmserver.domain.local:8060/devices/objectdetails.do?name=server1.domain.local&requestid=SNAPSHOT&selectedTab=Maps But i would like to change "name=server1.domain.local" to something like "ipaddress=192.168.1.15" Anyone who knows the correct syntax? /Bjorn
Cannot share reports
I have previously been able to share reports in our main business unit, making the reports accessible for our customers through the portal. However, it seems the "Share" button has completely disappeared for us now, or am I missing something? I've tried both with existing reports and creating new, custom reports, based on the Request module, nothing works? Doesn't matter which business unit I'm in either. Any suggestions?
Displaying all contacts on the Accounts page is a problem
Hi, In update 7938, you fixed issue ID 12213, "Account Details showing only 25 Contacts in the list is fixed now to display all the Contacts" Is there any possibility that you can make this setting optional instead? We have over 36000 contacts in 200 accounts. Some of the accounts have several thousands of contacts connected to them. Now, when all contacts are displayed, it takes an unnecessary long time for us to load the Account pages. Thanks!
MDM Security Concerns
We have been using Desktop Central for about a year now and i would love to start using the MDM features. My company has concerns about opening the "Desktop Central" server which has remote access to all of our computers, to the internet. One idea was to run another install of Desktop Central on a separate server just for MDM, but i would like to avoid doing this. Can someone please provide me with documentation or explain to me how to securely configure the MDM feature of Desktop Central. Thank
notification rule exception list
I'm wondering if it's possible to configure that certain originators of email created requests won't get a notification according to the " E-Mail acknowledgement to contact on submitting a new request" notification rule in Support Center Plus? The reason for the above is that I wish the request to be created but I don't want a notification send back to certain originators.
Query for solved requests by technicitian of a specic technicitian group
Hy, I need a query of solved requests by each technician of a group of technicians in the previous month
Report - Containing timespent with Worklog Types
Hi all, Is there any way in which we can create a report which notes the following? 1. timespent with Worklog Types on Projects; and 2. per account; and 3. for projects closed in the last month Kind regards, NSB
Encrypted Syslog
The security audit report complains my syslog is unencrypted to the server - which is, of course, ManageEngine Firewall Analyzer Does the server support encrypted syslog, and if not, why report it as a weakness?
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