unable to sent email getting error "javax.net.ssl.SSLException"
Dear Team, I'm unable to send email from Opmanager kindly find the error in attachment file, and reply me as soon as possible, thank you in advance. Regards Shahzad.
Change Bind IP form SDP MSP on Centos 6.5
Hi I want to change the bind ip for ServiceDeskPlus MSP running on Centos 6.5 The service is started by running "service servicedesk start" I will appreciate your help.
Worklogs - Reports, Table Location and Visibility
Hi all, I'm new to the MSP product and this forum. We are running MSP ServiceDesk Plus and I have a few questions regarding Worklogs. 1. Are there any report templates which generate reports with Worklog Type information? 2. Which table does the Worklog Type information sit in? 3. Under Task Details I'm unable to select "Worklog Type" as a column. See image below. Any thoughts on this? Just to confirm this, various Worklog Types have been created as shown in the image below. Cheers, NSB
Notification Rules how to add time entry variable ?
Hi all, How can we add Time Entry variable for notification Rules? I added $TimeEntry value in notifation rules but it doesnt work. (
"Application blocked" error message while connecting remote control
The certificates used to sign Desktop Central binaries has expired on 28-12-2014, you might face problem in establishing remote connection. This issue has been fixed in 90108 build. Please migrate to the latest build for the remote control to work properly. Please find the build url here for Enterprise Edition and MSP Edition Incase, if you are unable to migrate to the latest build immediately, follow the below steps to resolve the Issue : Open Control Panel in viewer computer. Right click Java
Cannot patch Windows Server 2003 x64 Edition Service Pack 2 get No targets available
I can get inventory details, I can see what patches are needed, but when deploying a patch configuration, Execution Status says "No targets available" and the patch configuration never deploys. I have been able to patch previously on the server, it randomly stopped working. I've tried to reinstall the agent, but that does not solve the issue.
trouble when change password
Hi, I have: 1. Win server 2012 - Primary PMP 2. Win server MSSQL DB - Primary DB 3. Win server 2012 - Secondary PMP 4. Win server MSSQL DB - Secondary DB PMP version 7.1 I have some problems, when I go to change password for Oracle DB account (oracle 11). It is coming error "Ora 28221: Replace not specified " In Oracle db password verify function is turn on. Screenshots attached.
Email is not picking up from mailbox
Hi Support, I'm having an issue picking up mail from the Exchange mailbox. I've emailed you the log files this morning. When I stop the mail fetching and then press save I see the error: "Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate" . I've followed the steps in part 2 of this link and created a new cert file and moved it to the correct location but the issue persists. I've confirmed IMAP is working and I've restarted the
Update a ticket by email from the requester
Ok, this is weird. We've just started using servicedesk and like the power of it, but it's behaving strangely. If a requester replies to a ticket notification, instead of updating the ticket, it creates a new one. If we disable the function to create new tickets by email, the updating works again! Is this by design? Can we only have one of the two functions? It'd be a shame if so, because we really want to be able to create new tickets by email, but also want users to be able to update their tickets
ADSelfService Plus 5.2 Build 5203
Hi, We are glad to announce the release of the latest build of ADSelfService Plus – 5203. Features: OpenLDAP and AD LDS based directories are now supported for self-service password management and password synchronization. Issues fixed: Issue in employee search which fails to show the result when search filters are used. Issue which failed to display enrollment prompt to dis-enrolled users when they log in to the self-service portal. Issue in password reset which showed ‘specified network password
MS SQL: User Reports on Dashboard
We setup ADSelfService with MSSQL and experience a problem with user reports. 1) The section "User Reports" on the "Dashboard" tab is empty "no Reports Available" 2) On the "Reports" tab none of "User Reports" works (Locked Out Users, Soon-to-Expire...). It starts listing the users - we can see the user names for a few seconds when the report is generated, but at the end of generating the view is cleaned "no reports available".
How to Hide or 'Retire' a Support Group?
Hi there, We'd like to decommission a support group (it's actually defined in the Default Settings, and cascaded through Copy to all sites, so effectively, we wish to decommission many support groups - one on each site). The only option appears to be to "Delete" them, but you can't delete groups that have any references left, including assigned requests. We don't want to lose the history of these assignments, so unassigning all the historic requests is not really an option. We don't have this
Daily request report
I want to setup an automated report that emails only the techs who have requests with an Open status the list of only their open requests. Thanks
workflow users
I have a question the workflow users count as a license user technician ???
Administrator password reset using Postgres - help needed!
Hi, I need to reset the administrator password for SCP (this is the only admin rights profile we have), using the instructions for postgres: For PostgreSQL : Follow the steps given below which will help you to reset the "admin /administrator" password as "admin". Connect to PostgreSQL Server on Port 65432 from the SupportCenter Plus server. Use the following query to reset the password postgres# update AaaPassword join AaaAccPassword on AaaPassword.password_id = AaaAccPassword.password_id join
"happy" notification after upgrading to 9.0.31
Hi team, after upgrading to 9.0.31 there is strange notification in Request module, see the attachment... regards
HA - some troubles
Hi, I have: 1. Win server 2012 - Primary PMP 2. Win server MSSQL DB - Primary DB 3. Win server 2012 - Secondary PMP 4. Win server MSSQL DB - Secondary DB PMP version 7.1 I have some problems: When the primary PMP is going down (I do it for test), I am trying to use secondary, in browser I go to https://secondarypmp.com:7272 - but the page is not open (no errors, only wite page). But If restart service "password manager pro", the page will open and everything is good. Any idea, how to resolve this
How to configure the OpManager to receive in SNMP traps from devices.
Dear Admin, We are planed to use Manage Engine OpManager to mainly receive in SNMP traps. We have installed SNMP Agent in networking equipments on our clients networks and want to set them up to send SNMP traps to OpManager. From The client site, they can be able to telnet or ping the OpManager server. Using this 'snmptrap -v 2c -c' commands clients can sent the snmp traps to OpManager server's IP and Port. 1. Can you please explain briefly, How Can I load the clients' MIB file into OpManager Server
Aironet 3700 Template
Is there anyone working on creating a template for the Cisco Aironet 3700 wireless AP?
Account Lockout
I have a user who is setup with the role "Super Administrator" and has recently changed their password in Active Directory, now they keep getting locked everyday at the same time and the lockout is initiated from the server that PMP is running from, and is the only thing running on that server. Nothing shows up on the security log under windows, so I am assuming now that there must be a "job" under PMP that now has the wrong credentials and the user does not remember setting anything up under their
admin password reset
How do I reset or retrev Admin password on 11.3 opmanager ?
Netflow Application Graph not coming suddenly
Hi, I am using Linux based Netflow Analyzer build 9860 with embedded MYSQL. All was working fine till yesterday but today i have observed that devices interface graphs are working fine and shows graph but APPLICATION HOURLY graph is not displaying while 6 Hours APPLICATION graph is displaying fine. Kindly find the attached files of Hourly graph and 6 hours graphs for your reference. Kindly advice on the said matter.
Monitor session on Layer 3 switch
Hello, I have netflow running on all my routers on my network but some sites have a layer 3 switch so I bought 3 nbox nprobes to mirror the port and send data back to the netflow server. They are all working ok but only reporting 1 mirrored port back to the netfow server. I thought on a cisco switch you can have two monitor sessions Has anyone else had this problem? Is it an issue with the cisco setup of is something blocking it on the netflow server. regards, Kevin
ServiceDesk Plus 9032 Released
Dear Users, Hotfix over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9032 SDF-57719 : Option to assign Incident Template in Business Rule action. Issues Fixed in 9032 SD-58559 : Brazilian Portuguese language properties are not loaded when it is selected as a Browser Language. Please refer the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp
App Manager 11 Cannot start Stops in Starting Database
Hi Support, I have AppManager 11 installed in Windows 2003 Std. It is working fine until suddenly it stops. When I was about to start it from running the startApplicationsManager.bat, a window pops out showing Starting Database then after few seconds it suddenly stops. In services.msc Manage Engine is stopped also. Need help on this since we used this to monitor all of our servers and it is totally down. Thanks in Advance, Shermyn
User interaction after Patching
Hello, Is there way a user can postpone hardware reset after the system is patched? As I understood, we can (though policy) give user number of minutes before system can reboot but user have no choice to postpone? Thanks, Zahid
Calculate amount of data in a particular folder
I am new to Desktop Central - please be kind. I am looking for a way to see how data is in a particular folder. We are considering changing the location of all user's My Documents folder to point to the user's home drive. Before we do we want to get an estimated amount of data that would be copied over. How can I get this information? thank you.
vcenter messages
Is there a setting to disable the vCenter Messages in OpManager? We do not want the messages like "Failed to reboot the guest OS in the virtual machine %Servername% on host %Hostname%"
Running Report on Workstation History
I'm not sure this is possible, but I'm wanting to do something like this - Run a report that lists only certain computers (computers that have a hostname that begins with LT), and it will return the following values: - Computer name - User that is assigned to that asset (possibly get username that logged in at that time as another column as well) - Date and time - IP address I may need some info on how the agent scans the machine. We are hoping to audit our machines and see how often a user is logging
exit codes on custom scripts
Hi, I found this link (http://www.manageengine.com/products/desktop-central/returning-error-code-on-scripts-how-to.html) while doing research on custom scritps. How does the exit codes help? Does Desktop Central tell me if there is an error while running the custom script? How will it let me know, i.e. will it send an email? Let me know if you need more details. Thanks.
Default Values on Request Form
How do I set default values on the default Request Template?
Report for EstimatedEffort
We are creating a process for tracking KTLO time (Keeping the Lights On). We are using tasks to do this and having technicians enter their time in the Estimated Effort fields. They do two tasks; one with a title of "KTLO Time" and one with "Total Time Worked." We have created a query report that gives us each of these two tasks sorted by Owner and then by Title, but are having an issue getting totals of each type of time entered (title). Below is the Query we are using. Can someone help? The
SLA available in Changes, Problems, Solutions, Tasks and CMDB
In some places the sla's is used like a condition in the contracts, the option to measure this contracts is compliance the service agreements, this is for have a better control in all tickets and increase the quality in the service given.
Request Searches Passed a Certain Date
It seems that any searches we try to do for our Requests will not return results that are after Nov 18. You can locate the tickets when viewing "All Requests", but the search function will not return them. An update was done around that time, and we had to work with support to get functionality again. I'm not sure of the details, but if needed, I can get them for you. Currently running 9.0 Build 9026.
The time elapsed analysis not work in Chrome
I'm working with the version used is 39.0.2171.95 m
Open a request as a technician on behalf of a user
Hi, If you open a request as a requester you can open it on behalf of another user, but if you open the request as a technician is not possible to open it on behalf of. Thanks in advance, Aritz.
iOS 8
I'm having an issue with the iOS 8... devices. When I try to install the ME MDM app i get the following error "error installing me mdm app" Any suggestions?
Business Rule based on technician
I would like to have a business rule based on a techncian. Is that possible? I don't see "Technician" in the list of options to define business rule criteria.
Delete default product types
Hi, I know this has been asked before - but it can't be right, that I can't delete the default product types under Assets? We don't have IPS, NTP, Room Sensor, and we don't want to track our Racks etc. And because i don't want unnecessary information, I would like to delete these - but it seems I can't??? Why am i unable to delete them? Can I delete them by going into the database? Best regards Peder
Update a ticket by email from the requester
Replies to a ticket notification from the user aren't updating our tickets - just creating new ones instead that we have to merge! They're straightforward replies with the ticket number in, with two hashes either side, but it just isn't working. Any ideas?
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