File monitor not showing Username
Hi, I've set up file monitor to one folder on our file server and enabled Username logging. The agent reports back as it should but without user information. Any advice? Thank you guys
How to get AD users imported into Event Analyzer?
I've setup the trial version and have added AD domain controller hosts, but when I search for successful logins I only see a handful. How do I import AD domain users into Event Analyzer?
escalate process
how we can set the escalation level of an incident to manual use, without set automatic after period times
Business View Keeps Breaking
We are currently demoing OpManager in order to evaluate it as a replacement for SolarWinds. We have multiple business views set up for multiple locations. For some reason we are unable to complete one business view. it seems to break in mid creation where we are unable to add any more devices and even though the map has several devices the device count is set to 0. The only thing we can do is delete the business view and start again. However this is our second attempt and the issue has come up again.
E-mail fetching
Service desk didn't fetching e-mail, but mail fetching status is running. after stop/start fetching, or restart service at same time, mail fetching going back to normal. This error startig after 8217 update thx
Service Catalogue: Disable 'Show to Requester' when copying a Service Request template
(Requested with respect to ServiceDesk Plus 9018 Enterprise) Issue: We frequently need to duplicate Service Catalog Service Request templates during working hours to configure a variation of the template on offer. When we duplicate a template that the Requester has access to it is immediately published as 'OriginalTemplateName - Copy date' and still published to Requesters. We either have to make the original temporarily unavailable to Requesters before we copy it, or have Requesters potentially
need report
Dear, we need report for show the escalate process level ,ex.(escalate from level 1 to level 2).
More detailed execution status
Hi, I would really like to have more details on the individual executions statuses. The individual computers are either yet to apply, retry, failed, or successful. There is "in progress" for the config as a whole, but not on which computers are in progress. I have some configs that copy an entire folder to the computer. After looking at the logs of the target computers, many that are "yet to apply" have received the configuration and are in progress. It would be very helpful if they said for instance:
Export to CSV issues?
Hi Everyone, Has anyone run across any issues exporting to CSV? We are attempting to use the CSV dumps to analyze our logs in a few ways. Things I have noticed on version 9.0 build 9002. Have been trying to work with support but these at least to me are some very serious production release issues for an Enterprise Log Management software. 1. While exporting from the search page a lot of lines get cut off and wrap to a new incorrect line. 2. While exporting from the search page only a small subset
Need Suggesion-Unable to open ME from Server IP & How to find backup extension.....
Hello, I have following queries with regards to the ManageEngine trial version (8.2.0) which I had installed last week. · We have installed the ManageEngine with MySQL database and configured the ManageEngine based on our requirements. We would like to know what is the name of the Configuration backup file (of the configured field parameters), which location it is stored and what is the name of this file? · What is the extension of the backup file if the database is MySQL and Postgres ? .also i have
OPM can't see the detail application of flow interface
Hi All, Recently I have a poc of OPM&NFA for new client. Customer has about 1500 devices, including routers/switches, and then they want to monitor about 20 interfaces to know network application and detail traffic. As above mention, we recommend that customer can use OPM central-probe mode and NFA standalone integrates with probe mode. We think the solution can satisfy customer's requirement. We downloaded the newest OPM and NFA to install and deploy. After that, we found that OPM
Replacing an Existing Distribution Server
Hello, We currently have a distribution server setup at one of our remote offices but we have found that there's an issue with this server and it will need to be replaced. We are planning to setup a new server at this office with the same name and IP address but I wanted to find out if there are any additional steps I would need to take to move the desktop central distribution server on to the new machine or if it's just a case of reinstalling the distribution server software? Is anyone able to advise
SDP MSP on mobile
Dear, Why I could not see Service Request (form Service Catalog) in SDP MSP mobile applications..?
Can I create a Service Catalog item using the REST API service?
In our environment we don't use Incidents, everything is submitted using the Service Catalog (don't ask me why). I am able to create an incident using the REST service call shown below, but I am unable to create an entry similar to the ones submitted through the Service Catalog. Can someone tell me if this is possible, and if so, how? http://sdp01:8081/sdpapi/request/?OPERATION_NAME=ADD_REQUEST&TECHNICIAN_KEY=Y7853419-FD1C-4A72-B280-7DE3B53CB7E1&INPUT_DATA=<operation><details><requester>Greg Benson</requester><subject>Test
How can i build ServiceDesk Plus?
Hi Team, I'm very like ServiceDesk Plus products, i would like to try and buy it but i cannot understand how do you count license? I need some features: - 20-300 users in my system. - 3 Techinicals - I need this tool for I.T asset management and my be help-desk function. So what must i buy?
Hotfix 7939 released
Dear Customers, We have released our next hotfix 7939 Here you can download the hotfix/patch http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and features available in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7939 Thank you Regards, Arun SupportCenter Plus
AD Group issue
Hi I have an issue after adding the AD group authorized i try to login choosing AD account a message apperead the USER does not exist and when i add one user AD i login into opmanager with success Regards Ahmed
Tickets reassigned by technicians in the last month
We are running ServiceDesk on MSSQL. Is there a way to produce a report that shows which tickets have been reassigned from technicians? It would have the following layout: Original Technician Name Request # Subject Notes Date Created Requester Current Technician Request Status It would be really good if the report could show how many times the ticket was reassigned, but I would be very happy with the report above. Thanks.
Bitlocker report with computer or user name and Description, create & modify date
Hello Guys, I am trying to create a Bit locker report with computer or user name and Description, create & modify date. How can I achieve that? Distinguish name can do the first part, but how about the second part of adding manual columns. Thanks in Advance
SAMBA 4 - Can not create user
When trying to create a user in SAMBA 4 I am always returned with : Error Code 800706ba : User account cannot be created - Error in setting password, The RPC server is unavailable. Known limitation in ADManager Plus? Tried restarting all SAMBA pieces and updated to latest ADManager Plus. Thanks, JES
Help - Probes/OpManager
Good afternoon all, I hope you can help I have a Windows 2012 box setup as a Central server and 2 CentOS 6.6 Boxes setup as a Probes. When installing the Probes and entering the correct IP/Port in the correct format I keep getting "Probe Registration Failed" back on the CentOS box. Wireshark on the Central server shows the HTTP GET and response, plus a TCP Dump on the Linux box shows communication is working. Basic communication such as Ping/Telnet are working so it would seem to be a fault with
Problem with adding notification "Log a Ticket" on 10400 release
Hi, When trying to add a notification "Log a Ticket" error message "Please configure the Mail server settings before adding Email/SMS profiles" Integration with SDP MSP configured via SDPMSPConfig.xml and works. Mail server is configured and a test email is coming. Please help to fix this problem.
Cisco UCS-C220 Template
Hello, we have 4 Cisco UCS-C220 servers, we have configured the SNMP. In the opmanager, we have created a Device Templace, called Cisco UCS-C220 and we use the button "Query Device" to get the oid´s of this server and we receive this: "SysOID:.1.3.6.1.4.1.cisco.ciscoProducts.1682 ". Also we upload the MIB of cisco: "CISCO-UNIFIED-COMPUTING-MIB " and others. On the other hand if we go to MIB Browser, and select this mib´s "CISCO-UNIFIED-COMPUTING-MIB " and in the section of SNMP, we select V1/V2
SupportCenter Plus Job Sheet Customization
Dear Support, I would like to ask help if i could filter TimeEntry content to be displayed on the Jobsheet when printing it. Filter is based on the executed time of a time entry. If executed time is equal to date today, then those time entries will be displayed. Looking forward for any response and advance thank you for any help. Best regards Honey Dulatre
ADManager Plus Build 6251 Released !
Hi, We are glad to announce the release of ADManager Plus Build 6251! Please find below the fixes included in this build, Issue fixes: 1. When A HDT role is defined to 'Modify Single User' and if 'Deny Bulk modification' is enabled, the HDT will not have any Single user modification options once he logs in.This happens only after upgrading to 6250. 2. Error when creating DirSynced user in a Federated Domain. 3. Office 365 License name not visible for particular plan. To download the latest build
thumbnailPhoto
Hi, I am trying to generate a report to see which users have a photo set in the thumbnailPhoto attribute so i have created a custom attribute but it never returns any values.. Thanks
ServiceDesk Plus Standard Free Edition
Hi everyone, I have some questions regarding the ServiceDesk Plus Standard Free Edition! 1) Is it possible to have some technicians with with Annual Maintenance and Support and some free for test purposes? 2) Does the free edition receives the same updates has the paying versions? 2) I'm deciding about renewing the "Annual Maintenance and Support " and I didn't find any description of what is included in the "Annual Maintenance". Can anyone provide some insight into what is this service? Thanks in
Revoering deleted records
Hi, I accidentally deleted all the system log records in Servicedesk plus (in support--> system log viewer). Now it shows only few records from the past couple of hours. Is it possible to recover those records from the backend database? Like from transaction logs? I have taken a snapshot of the VM server where servicedesk plus is installed, within few hours after deletion as a backup. Please let me know. My version of servicedesk plus is 9.0 Build 9017. -Thanks.
Graph a report
Hello. I have created an custom matrix report that is grouped by Technician and outlines how many tickets are open, closed and on hold for that technician at the time the report was run for the week. It looks similar to this: Technician name 11/24/2014 11/25/2014 Total Open tix 3 2 5 On Hold 2 2 4 Closed 4 3 7
Preventative Maintenance Task Scheduling
Hello ManageEngine, I just recently tried setting up a reminder using preventative maintenance to double check my WSUS after Microsoft Patch Tuesday. Unfortunately the scheduling is not fine tuned enough for this. Could you please add a scheduling filter that allows for things to be scheduled like, first tuesday of the month, etc. Thank You
User - Additional fields in notifications and reports
Hi, We use User - Additional Fields to populate with data from Active Directory. We want to user that information on notification but we do not know what variables do we have to use. On the other side, we want to use that information to filter in reports. thanks in advance, Aritz.
Workflow - Auto Assign Tasks
I'm running SDP On Demand and I was curious if there was a workflow section or a way to auto assign tasks to technicians once a task is completed. Travis
Disable "Close Request" for Technicians
Good morning, How can I configure the software to remove the "Close" button for technicians? We cannot allow that technicians close their requests. If a request is solved, they must change it to "resolved" and then the cliente receive the email and close the request or re-open it. We know some technicians will change the status to "Resolved" but others will change to "close", and without the client permission. To solve this, we need to disable the "Close" button and option for them. Thanks in advance
contracts
Is there a way to have the contract status OPEN, EXPIRED and ROLLING? we have contracts that are rolling but the actual contract has expired regards Marcia
Send email to external people
Hello I am able to email people from ServiceDesk who are internal to the organisation but am not able to send to external email addresses e.g. gmail. We are using Exchange 2010 & I have outgoing email configured in ServiceDesk. Many thanks
Use DFS as a Patch repository
Hi, We are in the process of deploying Desktop Central and we ran into a bit of an issue. We are using DFS replication for the Software and Patch repository. We have started replicating the DFS now to 2 of our sites for testing and we noticed that the patches are not being pulled from the DFS share by the agent but is getting it directly from the Desktop Central Server. We have a number of sites that we have to manage and we cannot push patches across the link during normal hours as the lines will
MAIL_FETCHING
Exception while trying to send notification for th... Helpdesk - - Error 08/11/2014 02:45 PM System Info in email fetching MAIL_FETCHING - - Error 08/11/2014 02:42 PM System General Exception3 MAIL_FETCHING - - Error 08/11/2014 02:40 PM System General Exception3 MAIL_FETCHING - - Error 08/11/2014 02:40 PM System General Exception3 MAIL_FETCHING - - Error 08/11/2014 02:40 PM System General Exception3 MAIL_FETCHING - - Error 08/11/2014 02:40 PM System General Exception3 MAIL_FETCHING
new requests from my techs go in as unassigned account
Basically sometimes I will get an email from a client or anywhere, and then forward it to our support email address which goes into SD Plus MSP. That creates a request, but assigns it to our own MSP account. It is then painful to change the account to the correct client, as per http://helpdesk.manageengine.com/sd/AddSolution.sd?solID=138301 So I just want it so that when I or one of my own techs emails into SD Plus MSP it creates a request with no account assigned, and we can then more easily assign
Change Technician Name
How can I change a technician login name? We have a user that has recently married and would like to change it. Thanks!
integration with ServiceDesk Plus
Hi there, Opmanager: build 11400 ServiceDesk Plus: Build 9027 We're just setting up OpManager for the first time and wondering if there's a way to somehow "sync" the assets currently in our SDP. We've already set up our SDP since last year and have 150+ devices already inventoried. I saw this option on OpManager: Settings > Configuration > Add-On/Products Integration (see image below) under ServiceDesk Settings tab, there's a section called "Assest Sync details" (yes, it's a typo); unfortunately
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