Service Catalog - Resource Info - Not saving in template
Hello, I am creating a New User templates in the Service Catalog with check boxes to select different services. I wan to create different templates with boxes checked off but when I hit save it does not save any of the checked boxed. Is this a known issue or am I doing something wrong?
How to map Department Head
I want to map Department Head using CSV file. when I go to import the file, there is no available column chooser for department Head. When I look in CMDB for Department, the Department Head field is blank. As you can see, there is no place to map Department Head when importing CSV file that has a column with department heads populated.
Adding text to request templates
IT would be nice to have the ability to add some text to a service request/ incident template to give some help to users who may not understand what the field is for. For ex. on many forms you have a little icon beside the field that when click, a little box pops up giving some context/help on the field. It would also be nice to be able to add some text in the template that is not associated with a field label. This would help to organize more complex forms. For example we have a paper form that
System Clean Up
Hello good afternoon, At the moment I’m struggling with the following problem in SupportCenter Plus. We would like to be able to delete disabled / inactive Category’s, Sub Category’s and Items. At the moment all of the inactive / disabled Category’s, Sub Category’s and Items are still displayed and can be chosen when new business rules / reports etc. have to be made. Is this possible? Does anyone have any ideas? Please let me know. We are currently on SupportCenter Plus v 7.9.0
Allow more granular options to viewing tickets by requestors
We need the ability for Managers to see only their direct reports' submitted requests. We need the ability for Directors to see all subordinate-submitted requests (meaning their direct reports and the direct reports direct reports), independent of department.
ADSelfService Plus 5.2 Build 5200
Hi, We are glad to announce the release of ADSelfService Plus 5.2 (build 5200). This latest release introduces new features like multi-login option for end-users and a new method for verifying the users’ identity. Some issues have also been fixed. Features: Multiple Login Options: Users can log in to the self-service portal with any AD attribute with unique value such as mail and telephoneNumber. Now verify users’ identity by sending them an email containing a secure password reset/account unlock
Cisco UCS Monitoring in OpManager
I have upgraded my OpManager install to 11400, but I cannot figure out how to add Cisco UCS monitoring to it. Is there any documentation on how to do this? Thank you, Carey Durbin
import database into an additional field
I need to import a list of stores at an additional field from a CSV file, is there any way to do ?. or would do so only store by store. thank you
ServiceDesk Plus Self-Service Portal - Try On Your Own Style
It's been a while since our last blog post - We've recently been working with a client on a ServiceDesk Plus Self-Service portal deployment and as this is always a popular topic We thought I'd share the results. The issue we usually face in implementing the Self-Service portal is that it requires some additional customisation to make it more acceptable to the users and the business. Now you can go along way with the standard options in the Admin tab of ManageEngine ServiceDesk Plus in modifying
Cannot start Help Desk
We install the Help Desk in to a customer, before the 30 days we went to install the license and the system was down, we try to restart it to install the licens but it do not start. We configure the system and the customer use it for some weeks before this happeng. Where I can verify why it is not starting?
Availability Report not containing all devices in business map
Hi, I am using OP Manager 9 builded 9410 64 Bit on Windows platform. I am facing issues when i am generating Availability Report Dashboard of particular Business Map but reporting showing few devices in in and few not. Kindly guide me for the same. BR
Android app -account sorting
I am looking at using SD Plus MSP and noticed an issue with the Android app (not sure if it also applies to the iphone app). I have imported 400 or so accounts and now when I add a new request using the android app and drop down the list of accounts it seems to sort them in the order they were created/imported and not alphabetically. So I reimported my accounts alphabetically so it is ok for now, but as I add new accounts it adds them to the bottom of the list which is going to make it hard to find
Add column
I would be able to add a new column. I would see the "Lease time" under assets. Is this possible?
ServiceDesk Plus 9027 Released
Dear Users, ServiceDesk Plus SP 9027 which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9027 SDF-55084 : Scan : Support for scanning Hyper-V machines. SDF-56866 : Scan : Identifying servers during scan. SDF-56867: Asset : New view for VM hosts and VMs in left panel under Assets tab. Issues Fixed in 9027 SD-58247 : Task Closing Rules under HelpDesk Customizer shows blank page after
Windows Security Box
Hi, I have servicedesk plus running on server 2008 r2. When anybody tries to open the link they get presented with a login box. If you click cancel it will load servicedesk plus login page. But this is confusing users. Please see screenshot attachment.
Wallboard statistics
Whats the best way of displaying help desk statistics on a wallboard so that they cycle through different types of information such as: Calls assigned per technician Calls open per department Number of calls opened/closed last week/month Calls opened today vs calls closed/resolved today Any suggestions of getting this information, putting it into graphs then having the graphs auto update on a wallboard? Thanks
Want to Access Manage Through IP in Local LAN
I installed ME on server. But I cant accessible it through local LAN as Server is reachable from Network. Pls suggest...
Deleting Support Groups
Hello good morning, At the moment I’m struggling with the following problem in SupportCenter Plus. I would like to delete two groups, which are no longer being used. However if I try to delete the two groups the following message appears and the two groups are not deleted (see screenshot below). If it is not possible to delete the groups, is it possible to make them inactive so that they cannot be seen by other support reps. Does anyone have any ideas? Please let me know. We are currently
Invalid path /netflow/jspui/dashBoard was requested
Hello, We are using NetFlow in OpManager version 9410 and changed the database to MSSQL which is running into F:/ directory of Microsoft Windows Server 2012 R2 Standard server. When we click on to NetFlow Analyzer we get this error message : What can I do to solve this issue? Thanks.
Delegation of Access
Is it possible to delegate access to some specific users so that they may be able to update contact information? For example, we would like to give our Department Administrative Assistants the ability to update user contact information as necessary.
ifindex and not all interfaces and too many interfaces
NFA version 9870 Cisco 1841 NFA shows my Serial0/0/0 interface fine but either doesn't show or make available all subinterfaces or has some of them as ifindex values and when I go to the "New" interfaces tab there are like 50,000 ifindex values. This causes NFA to slow down alot. I have the snmp persist ifindex so that doesn't change. I ran the snmpwalk batch file using the parameters in NFA and it works fine, showing all the correct interfaces. Here's a partial output of snmp walk. In the interface
Slow login adselfservice Plus
Hello. I'm having an issue where when a user log to the login screen, it's taking 40+ seconds to login. The nework is fine, all the required ports are opened from the server to the AD. The setup is DMZ configuration. I've used wireshark to track the network traffic, and those 40+ seconds, there is nothing waiting, it's like the application is hanging there doing nothing. Thanks.
Templates for Nortel/Avaya Switches
Hi, Just wondering if there are any plans to provide templates for Nortel/Avaya Devices , specifically ERS 8600 & ERS 5500 switches. We would find these to be of great help and benefit. Cheers RH
Audit Policy Configuration getting error
Hello I have installed ADAudit and the service account running everything is a domain admin. When i press the "Click here" for configuring the Default Domain Controller Policy, i get the error: PolicyStatusUnspecified error - Error Code:80004005 Why is that ?
Display samAccountName (Login Name) in the Requester Details
We need to display the Windows username of the requester in the details section. I see that that field is available when I view all of our requesters, labelled as "Login Name". Following the info in this ticket I added a field with that title in Admin | User - Additional Fields | Requester Additional Fields, but while the field now shows up in tickets, that field is never populated with the samAccountName/Login Name. Any ideas?
Alarm action repetition
Hi, i am trying to configure email alert for monitor, but i don't understand how it work, please could you help me? I have ten oracle monitor grouped in one subgroup into a group. Each monitor has tens of alarm thresholds on different attributes of monitor. If i define alarm action at attribute level and more attributes became critical i receive for each poll a swarm of emails. What i want is receive an email with a list of attributes critical. I tried to define the action at subgroup or at group
Import department from CSV
Hi all, I need to import a lot of departments related to different sites. Is there a direct way to import departments from CSV? In alternative, I can import a "fake" workstation related to each department and site. In this way, department are created correctly, but they are all under "Default Settings" site. Is there a way to move a department from a site to other site? My SDP version is 8216, and at this moment I can't upgrade it to the last version. Many thanks, Sutot
Desktop Central Agent
Hello, We recently moved to enterprise SDP. I've set up Desktop central to send Asset data to SDP, but the only data in SDP is from WMI Queries. I've tested the connection it it looks good. When I look in SDP to see what workstations have agents I get 0 results. Am I missing something in the integration? Thanks! MIke
Custom View based on Time
Hello, I'm trying to create a Custom View to show tickets that have been created in the last 12 hours but only option is available under "Created Time" (or any other field related to time) is date. Is possible somehow filter based on Time rather than date? The whole purpose of this is to have a view of any tickets that have been created overnight or outside of Operational Hours. Thanks
Incident or Service Request
I can see from the SDP demo that in line with ITIL v3, your product separates out Incidents to Service Requests up to a point. However, it seems that to be classed as Service Request, the request has to be raised via the Service Catalogue. However, I can see a couple of issues with this. In the Request Module, there is the option to open a default Incident. Is it possible to do the same with a Service Request? I can also see an issue if a user requests a service via email. The request will
Adding LDAP Auth failing
Hi, I'm trying to add LDAP auth to our Active Directory to my trial of ManageEngine ServiceDesk Plus, and it's failing every time. FAILURE: Domain Controller saved successfully. But error occurred while trying to connect with LDAP server - please check your inputs. I've got another service desk program using the same credentials which is working fine, but just can't get ServiceDesk to connect. We have a space in one of our OU names, this has caused problems with some products before - do you know
Locking account
Hi all! A few weeks ago after i changed my AD password i got an issue that my account is permanently locking by GPO after a few unsuccessfull tries to authorize. Today i found that the reason of such locks is a machine which hosts SD portal. The first point of investigation were scheduled tasks and services. The target machine located in another domain than my account and my regular account even has no priveleges to log in to this machine. Next i did the onny possible concusion - SD is a reason
low disk space notification
Good day, Is it possible by either desktop central or manage engine to send a report on low disk space? Many thanks
send e-mail to multiple contacts
Hi, I would like to send an announcement to multiple contacts that use a particular product. Can this be done and if so, how?
ERROR CODE : 527 after applying tzupdate
Hello! Due to timezone change i have applied fixes as described here https://forums.manageengine.com/topic/servicedesk-time . SDP is on Ubuntu 14.04. Now SDP does not start, log shows like that Server is starting. This may take a couple of minutes ... ERROR CODE : 527 Inconsistent change detected in date settings. Please restore original date settings. Please contact ZOHO Corporation 4900 Hopyard Road, Suite 310 Pleasanton, CA 94588 USA Phone: +1-925-924-9500 Fax : +1-925-924-9600 Email : sales@manageengine.com
Duplicate requesters when importing from Active Directory
We have the Single Sign-On function of ServiceDesk turned on and working perfectly, however when I turn the Active Directory/LDAP import tool on and have it automatically import new users, it causes a duplicate of every single requester in our database. When looking at the requester list, one list will show requesters with our domain name and the other has the domain listed as '-' (Which I assume to mean that they're there for local authentication). I wouldn't mind this except many of our less technologically
external consultants
Hello, Is there any functionality or recommended way to handle external consultants that are taking care of Requests or (Changes), but are not Technicians or use SDP? We have some Requests that are not handled by our company IT-staff, but rather external consultants. We would like to indicate this some way in SDP. Regards Lakend
Support case shared between support groups.
Hello for some time I have been working with ME SD + and for some weeks ago I got a question if it is possible to share a support case between different support groups. The problems is that the company have 2 sites and different support groups for different levels but still level 1 + level 2 needs to work on the same support case. What they want to do is that level One sends the support case to level 2 (Read support group one an two in same site) and then THECS assigned to support group 2 can start
File and Folder Audit Summary Reports
Is there a way to get file and folder audit summary reports that are Per Server and also Per Share. We would like to get a summary of the file and folder activities (create, delete, move, copy, rename, etc.) at the server level and also at the share level. The summary view at the domain level is good but we want to narrow it down a bit so that our data owners and server owners know the activity occurring at the levels they are familiar with. Thank you.
Problems with flexible Netflow, IPv6 and QoS
Hi, running netflow analyzer distributed edition version 9.9 (9900) on linux. We have been using netflow analyzer with traditional netflow for some time and it has worked great and been very helpful in identifying what traffic goes in what QoS class, performance etc. However; after we started upgrading our sites to using both IPv4 and IPv6 we had to convert the netflow configuration to flexible netflow due to problems with how netflow analyzer was parsing the data (we had a support case filed on
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