Errors with Event log Plug ins on OPmanager
Hi i install the eventlog analyzer plug ins in opmanager and its give me an error first error is when started, and i follow every single instruction on forums and user guide the second error is cannot bind the port 519 also try every things but no luck also the host status is access denied, in same time they work fine on opmanager and i import devices from opmanager
Search in request additional fields
Hi, Is there a way to have the ticket additional fields searchable ? I have defined some text additional fields and I cannot get results when I issue a search from the search tool. Any help would be greatly appreciated. Maxime Gauthier
Reports tab is blinking and continuous refresh after zoho reports integration
I'm running version 9029 and we tried to set up Zoho Reports integration with an email account and an API key and we get the following message in the corresponding admin page: FAILURE :Exception in displaying zoho reports configuration details. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. And after this when we try to access the reports tab on the SDP it blinks with
Reply Templates
Hi I am trying to create some reply templates, when I press Save or Save and Add New nothing happens. I have created templates in the past with no problem. I have also tried editing templates and am having the same problem. I have updated to 9.0 Build 9029 and am using IE 11 When using Firefox the problem disappears! Stuart
Possibility of rationing
Good afternoon, Is there a version 8.2.0 Build 8212 the possibility of rationing? For example setting the PC category, you must set the rate of implementation of 1 hour. Next, you need to compare this rate with the time of the assignment.
can not delete Non it asset
Hi i am trying to delete Non it asset from my SDP but it shows me not possible so could you please any one show me or send me the query to delete the non asset for the database DB. Postgre Version 9.0 Build 9004
Trying to delete an obsolete shortcut from the desktop of all user profiles.
Trying to delete an obsolete internet shortcut from the desktop of all user profiles. Our workstations are standardized on Windows 7 pro, 32 and 64 bit versions. In the shortcut name field I put: C:\Users\Public\Desktop\Treev I get an error stating the Filename, Directory Name, or Volume label syntax is not correct.
Scheduled Backup error
Hi I had an error on my scheduled backup. I had like 7,4 Giga free and the backup is like 6.2 G . After the error the memory shows 3 G. The backup stoped after 6-7 minutes.What is the problem causing this error? Thank you for your help Regards Eno
Auto approve patches from a publisher?
Hello -- Is it possible to automatically approve patches for a particular publisher or software title? For example, I would like my clients to be as up to date as possible on Flash player. I don't want to have to go in to DC every month and approve the latest patches for Flash player.
naming formats
I am testing the tool but i have the following problem, can i add this name format firstname first word +first lastname like in the following example firstname: Noe David Lastname: Castillo Alejo the correct name format is: ncastillo it is possible to do this ???
Refresh Frequency for ADManager Plus
I know it is possible to manually refresh the objects in a Domain using the Refresh button but I would like to know how frequently ADManager Refreshes on its own, without manual intervention? Also, is there a way to change how often the objects get refreshed? If not, can this be added to the product?
SNMP Trap for Desktop Central
Hi there, We have been noticing some performance issues with DesktopCentral recently. My personal theory is because we are using an instance of MSSQL 2008 on a seperate server, and the amount of data being fed through to the database may be large due to it scanning 700+ systems and that someone on my team may be trying to also generate the reports at the same time that this is occuring. Is there any way I can set an SNMP trap on the Desktop Central server that will report back statical information
[Resolved] Workflow ping failure
Hi, When i create a workflow and add "Ping Device" or "Telnet Device" and execute them, they send me an error like "Ping failed / Trace route failed". I'm running OpM 11400 x64 on Centos 5.9 x64 The logs show that the ping is success, then show an error. ### Ping log workflow ### 1. Ping Ping command used was : /bin/ping -c 2 -w 4 -s 16 10.10.100.98 2. Ping Ping output : PING 10.10.100.98 (10.10.100.98) 16(44) bytes of data. 24 bytes from 10.10.100.98: icmp_seq=1 ttl=64 time=0.339 ms 24 bytes from
Admin account not gone.
I recently deleted the "admin" account from the user admin section. Any it shows that it is gone. (see attached) but I can still login to the site with the admin account as a local user?? Is there any way of getting this t account to go away?
API Testing
Define a Policy to replicate data on to the Distribution Server to control the Bandwidth
Desktop central - alert for hardware change
Hi, I m testing Desktop central and found something that is a problem for me, Problem with this alarm is that when somebody for example turn off/on monitor with usb/card hub inside monitor I got 5-6 mails of alert that new hardware is found. I like this alert and I would like to use it for memory/HD/graph. cards change (big changes) but like this I cant enable it because its spam my mailbox. do you have plans for fixing ? thnx, P.S. I couldnt find forum about desktop central to post my question there?
Prohibited Software List
I want to remove a piece of software that was added to the prohibited software list. When I look at the list I am not able to see that software name in the list any where. Where would it have gone and how do I see it again? Any help would be appreciated?
IOS Activation Lock
Is there a way to override the Activation Lock on IOS devices? I have run into company devices that have this set, and this makes re-purposing them for other users a pain. I do not see that as an option in the IOS profile setup...
Remote Control not working with IE 11 (Works fine with Chrome)
Hi I am testing with the Remote Control tool in Desktop Central. When testing with IE11 I can find a PC and shutdown or start it up ok but when I try and remote control to it a message appears on the client PC asking if Administrator can control. I click allow and then nothing happens on the administration PC. If I try again I get a message saying that it Remote is waiting to establish a connection. For info the remote control works fine when using Chrome. Could this be related to Active X settings
Automatic Path Deployment
Hi, I was trying to configure automatic path schedule for updating group of servers. Is it possible to scan and download all missing patches in separate job and then have another job that installs these patches? Scanning and downloading takes time and I have pretty small time window for patching & rebooting these servers. It would help if I can just deploy patches inside the time window. Here are the options I have when configuring automatic path job: If I choose "Scan systems, download missing patches
log on server after reboot
i have a couple fo windows servers that i want to reboot using desktop central. Can someone explain how i can setup Desktop central to get the server to log on as a user and startup up a couple fo programs? tahnsk
How to generate patch report
How to generate patch report, as not getting computer wise report with patch status for example; Windows WSUS report
Update ppm installs, then uninstalls.
I have recently tried to update from version 90039 to version 90067 as I noticed during the logon process that an update was available. However, after downloading the ppm and following the update process I cannot get the update to install. No errors show and all the services start back up without any indication of what the problem is.
setting a reply template for service request
Hi Is there a way to have a specific reply template automatically sent to a requester when they fill out a service request from the service catalogue? Wayne
SD+ integration with other web-based system
We use SD+ as mail ITSM system and encourage colleagues to use it on daily basis. So, in order to promote it more we miss ability to add reference to other IT web-based systems in SD+ menu. You have done recently a change where the user\technician can click on "AD SelfService" button and get moved to your self service system. What about allowing the administrator defining new buttons like this to in-house systems? More, let the administrator to decide if clicking on the button will open the system
enable Request Status" field when creating conditions for SLAs
There is limited number of fields on which you can build conditions, can you please add "Request Status" ? This will simply allow us to exclude assigning SLAs to tickets which are e.g. Closed.
Https in Netflow Analyzer distributed
Hi Can u give me the steps to activate the https in netflow central server and Collector Regards Ahmed
Unable to upgrade
Hi, when performing an OPManager upgrade from version 11.2 to 11.3 or 11.4 I get an error (see attachment). OPManager DB is on MSSQL. On the same server I could update ServiceDesk to the latest build without problems. Any idea why? Thanks Simeone
Scheduled maintenance on 31 Dec, 2014
We are upgrading our datacenter infrastructure. This will happen from 31 Dec 2014, 17:00 PDT to 1 Jan 2015, 01:00 PDT. (check for your corresponding time zone here). While we expect no downtime during this maintenance period, there may be a few intermittent connection issues. We will keep you updated of this planned maintenance window in this forum thread, as well as from our social channel accounts in Facebook and Twitter .
Inconsistentcy in EventLog monitoring
Hello, There appears to be inconsistency with Eventlog monitoring in Applications Manager build 11610. When setting up Eventlog rules some work without the event id being specified, whereas others work fine with just the event source. Has anyone encountered this problem? While this exists we are unable to build a standard method of monitoring the event log. Regards, Steve
Automate restore of ServiceDesk
Hello. I am running ServiceDesk Plus on a test server as part of a project and would like to automate the restore process to run every night (as it takes a long time). Is this possible? Does the script support command line input? Thanks, Dave
Setting up new OpManager
I've setup a Windows Server 2012 R2 with MS SQL Express 2014. While installing OpManager11, I select the database as MSSQL, it keep prompting host or port is not correct.. May I know what is the problem? Also is this combination of "Server 2012 R2 + MS SQL Express 2014 + OpManager 11" in 1 physical server feasible? or is there a better recommendation? Thank you for any advise.
.PFX cert import into Desktop Central will not accept password
I have a 3rd party .pfx cert with known good password, as I've imported it several times elsewhere, including the opmanager product. Desktop Central is saying "invalid password" (private key backup password). So thinking my original password might be too complex, or too many characters, I re-exported the cert including private key and provided a simple 9 character password. Even the short no special character password is being rejected by Desktop Central on this .pfx cert backup. I'm very good
Opmanager workflow error log a ticket or email
Hello I need some help, i have an OPManager server in linux that is monotoring about 1000 devices. The workflow work fine until the part where i want to log a ticket or send an email to someone. Everytime i try to do the log ticket in SDP or email it fails: Here is an example: Swtich_down_Critical - GE_PQ_MITRENA_SW01 Task execution failed - Internal server error occurred. 1. Ping Device Ping command used was : /bin/ping -c 4 -w 4 -s 32 10.184.0.20 2. Ping Device Ping output : PING
SSl configuration with netflow analyzer
Hello, I want to enable ssl acces to my netflow server but it does not work I used 9.8.7 version. And i have follow the step list here https://forums.manageengine.com/topic/how-to-enable-ssl-in-netflow-analyzer-professional-edition I am not able to follow the step 2 because i don't have the file sample-bindings.xml. Thank you in advanced for your help.
McAfee Firewall 8.x check
Hi Support The Firewall Analyzer can't show Real-time Monitor, Admin reports and others items with McAfee Firewall 8.x. When it would support McAfee Firewall 8.x log? Thanks.
field to associate any CI not just asset
By default we can associate a ticket to an asset. however we have IT owned assets hosting applications that end users own. It would be great to be able to associate tickets to CI's other than "assets" (servers, other devices). This way I can chose a CI (eg. an application service) and see all tickets that were associated with it.
Backup failed
Hi, After a downgrade of ServiceDesk plus to the free version, I am trying to import a backup from before the downgrade. I have installed the same version as we had before the the downgrade and the import also seems to be working fine, its running for a while with no errors. However no data is imported. Any ideas?
New false positive for patch 100672 (MSWU-1150) on Win 7 SP1 and MS Office 2010
It looks like patch 100672 (MSWU-1150) was released on December 8th. All of our Win 7 SP-1 / Office 2010 workstations had been showing that it was installed or not needed. Suddenly this morning we have 68 machines (out of a total 180+) that are showing that they require the patch. On one of the affected machines, I tried manually installing the patch and was told it didn't apply to the system in question. Anyone else notice this behavior today? Thanks.
I need help to create report mail delegation statistics
I need help to create report mail delegation statistics in Exchange reporter Plus For example a user logged to another user and make changes or delete emails etc. Your help is appreciated
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