Foxit reader after update asks for administrator account
Hello! after last update of Foxit reader it asks our users to log in as administrator when opening PDF documents. Foxit is updated, everything is installed, restarted, but still asks for administrator password for the first time when starting foxit or opening PDF document. Details about patch: 301826 TU-023 Update For Foxit Reader (7.0.6.1126) Can you check why is that happening and how we can sort it out? Thanks, Tomislav
How do I administrate multiple internal departments?
Here is my scenario: We have three departments currently. A call center, a Managed services department, and an Infrastructure team. Currently we have SDP MSP set up with the Managed services accounts and the infrastructure teams accounts. I can set all of the managed services accounts to "refer default settings" so that all my business rules, support groups, and other settings are all easily changeable. The call center is using SDP and has 14,000+ requesters. We need to migrate all of the requesters
AD360 Build 4015 Released
Hello Everybody! We are glad to announce the release of AD360 build 4015 with the following enhancements and bug fixes: Enhancements Option to enable/disable license expiry and product downtime notifications. Option to hide selected components from the dashboard. Fixes Issues that arise when the product is started multiple times simultaneously. Issue in saving changes made in the product settings tab. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the AD360 Service
Adding Users from AD
Hello ManageEngine, While importing users from AD, I was wondering if there is a way to make default the option to disable Mobile Access for the users to be imported while in the process? Thanks & Regards Mércio
Can’t connect with MS SQL DB.
Hi, I have installed PMP and configured MS SQL to use SSL Certificate. Then I changed DB with ChangeDB.bat Script to use MS SQL with Windows authentication. The DB was created but PMP will not start. The LOGs shows. (java.sql.SQLException: Cannot open database "PassTrix" requested by the login. The login failed.)
Error when submitting Help Desk request from client
When our users try to submit requests from the DC agent to our ServiceDesk software, they receive a "your request could not be sent" message. In the TO: address field it says Help Desk, but I never could find the way to specify the ServiceDesk email account. Is there a place that all of this gets set? I know that mail works on DC, because I get reports from it every day. Thanks, Dave
Serive Desk Plus Uplead Size Restriction
I am trying to find out if there is a way to change the upload file size from 10mb to a larger number? We upload lots of documents for various projects and some docs go over the 10mb limit that is currently set.
Mailbox permission changes report
We recently purchased the Auditing feature (upgrade to Exchange Reporter Professional) and now want to get reports about mailbox permission changes. Unfortunately we get the following error message: " Error: Unknown User name or bad password provided in the Audit Configuration page. Please enter valid credentials for domain(s) : domain.com " We have been told that the service account we are using has to be member of the Enterprise Admins group. I find that very hard to believe, there must be a way
Excluding service accounts from reporting and alerts
HI, I was wondering if anyone has fgound a way to exclude certain accounts from reporting. For instance when we run a backup, the backup account access all mailboxes, resulting in this creating alerts (Non owner logging on to mailbox), We also have an archiving service, and the same thing happens, alerts are generated each time a mainlbox has an archive task run over it. Becaus eof the number of alerts this createsm it muddys the water, and makes the alerting service almost useless for us.
Wrong pop up when enable Allow user retry reset without going through ID verification again.
Below pop up show after successful reset password via mobile app v.1.0.6 when enable "Allow user retry reset without going through ID verification again". this shouldn't show if it success. Product version 5.2 build 5200
Admin Report - Department List, Requester List ,Technician List, Incident Template List, Service Template List
Data Base : MySql , MS-SQL, PGSQL SDP Build : 8100 to 9000 Complete Department List: select dept.deptid "Department ID",dept.deptname "Department Name",dept.phoneno "Phone No",dept.fax "Fax",sdorg.name "Site Name",aa.first_name "Department Head",dept.deptdesc "Department Description" from departmentdefinition dept left join sduser sd on sd.userid=dept.deptheadid left join aaauser aa on aa.user_id=sd.userid left join sitedefinition site on site.siteid=dept.siteid left join sdorganization sdorg on
Cannot continue patching
I am using manual patching by selecting single or multiple computers and trying to patch, previously when I have the "draft download failed", I click on it and remove the failed patches and continue deployment and it successfully continues patching with the already downloaded patches, now its not doing that, it always displays draft download failed even I removed the failed patches. What is this problem. I am on the latest service pack and this problem appears on the newer version. Regards
CSV Import HTML
Hi, I am debugging a CSV import that has been used for a couple of years now but after Support Center Plus update HTML code in the CSV gets decoded and displayed encoded on the page. The scenario is that an account has extra fields(String) so the import would look something like this "NUMBER","NAME","ALIASNAME","ADDRESS1","EMAIL","SSNUMBER","PHONE","PHONELOCAL","PHONEMOBILE","FAX","GROUP","TAG","BLOCKED","URL","ZIPCODE","CITY","dkAgreementType","MEMO","DUMMY","ACCOUNTINFO" "AABBCCDDEE","XX ehf","","addr
Workstation maintenance
Hello, In our company we implementing annually workstation maintenance and need to fill the maintenance date and details in Assets properties. Is there any method to add this information to Assets? Regards, Zara
Surface pro 3 firmware
Is there a way to deploy surface pro 2 and 3 firmware with desktop central? Since it comes from windows updates, we were hoping we could force this particular one, or prevent it.
forwarding to another site after sending data to API
How can I redirect the user to another page after submitting an application ? Released only : after sending data to servlets / RequestServlet
Exporting of Requesters
Hello all, our client is happy with the demo of SD+ ITIL, so we now have bought it and setting up the new server. I mentioned previously that I cannot add Users/Requesters via csv as the login names and passwords are not imported. I now manually made the changes to several hundred accounts. How can I export the user data from the "test" site to the "Live" site. regards Warren
A "Requester Impersonarion View" would be helpful
Often times when I'm configuring requester facing interfaces I have to save a change, log out of my admin account, log in on a requester account, review the impact of the change from the requester's perspective, then log back into my admin account to continue changes. This can be pretty tedious when trying to implement new processes. It would be helpful if there were a button to "View as a Requester" or impersonate a specific user's permissions to ensure that they have all the things they need and
Delete Performance Monitor and/or Vendor
Hi there, OpManager Build 11400 How in the world I delete a custom/vendor performance monitor? I've added a new device/vendor and got the OID wrong by mistake. I've deleted the Device Template, but the monitor still there, viewable in: Settings > Configuration > Monitors > Performance Monitor So i thought of getting rid of the new Vendor I've created .... but no such option. Any help will be appreciated. [This is getting frustrating]
Create User specific Group
How can we create user specific group in SD Plus tool, so that one user group can not seen another user group tickets.
Possible to create Custom View "All My Not-Closed requests"?
There are some basic views which filter requests htat are assigned to yourself. However the View I would like to have is all requests that are assigned to myself and that are not Closed. The one default View that comes close is "My Open or Unassigned", but then I also see all Unassigned requests. The other default View coming close is "My Open Requests" but there it doesn't show Pending requests. How can I create such the Custom View that I want? I can't find the option in the filters of a Custom
Problem of Deploy software through HTTP path
Hello, I have try using the Desktop Central deploy some software like Acrobat Pro, MS Office(no test yet) allway not success. For the target system is locate in a remote office and manage by the distribution server. I'm choose the HTTP path to do the deployment. I have create a ".zip" package after refer Office Package and HTTP Way and upload to DC server. The package setting please check follows pictures it is refer by this topic . The question are at follow. Please give me some advice. Thanks.
Using "AlarmEmail" in notification profiles
Hi all, There is a default custom attribute on all objekt called "AlarmEmail". But I can´t figure out how I can use this custom field in notification profiles so that all email based alarms get sent to the for each object defined " AlarmEmail".
Report: Tickets created at [time]
hi support-team, i need to create a report for tickets and i need most of all the time, when tickets were created. can you give me a quick start, please? thanks in advance. best wishes winnie
How do I view services requests/incidents with a status <> Completed
I'd like for our technicians to be able to view tickets that are both Open & On Hold (or, essentially any status other than closed). This is a fairly typical thing to do in one view. Is it possible in SDP? Thank you, Adam
Service Desk Plus to Desktop Central Prompt
Hello, we have Service Desk Plus and Desktop Central setup on the same server and both are using https: for their URL's. Every time we go from SDP to DC it does not automatically bring up the window for DC. We get prompted in IE11 that only secure content is displayed and we have to hit the show all content button. Once we do this the DC page comes up but just trying to see how to get around this. We have also added the https: url into trusted sites in IE but are still having the same behavior.
Same vendor+OID, different values
hi there, OpManager build 11400 we have lots of HP printers, when querying for OID .1.3.6.1.2.1.43.11.1.1.9 , it returns different "values" depending on the models. On older HP LaserJet 2420, it returns the "unit" value: new toner capacity reads as 6000 current supply level reads 4500 in reality, the user would prefer to see 75% displayed instead of 4500 On newer (sort of) HP LaserJet P3015, it returns the percentage value. Since both devices have the same SysOID ... any advice on how to set up monitors
Exporting of Requesters to CSV
I need to dump all my requesters to a CSV file so I can do some data scrubbing and prepare them to reimport to new MSP version of Service desk. Can you please tell me how to get the data out?
I am trying to export all the requesters and added info
Does anyone know the simple way to do this?
Monitor name for different vendor
Hi there, When I'm creating new Device Template with different Vendor , why I can't use the same Monitor Name ? Example: we have HP and Toshiba printers they have different vendor/sysOID, but still have the same black toner OID when creating new device template with the Monitor Name as "Black Toner Lv", it pops up a message: A Monitor already exists in that name Does that mean I should start recreate all my custom monitor to something like: HP Black Toner Lv Toshiba Black Toner Lv ?
Auto assign a request as a parent / child ticket
Our director wants manageengine setup so when a request comes in a parent ticket is assigned to the help desk and a child ticket is assigned to the tech. His concept is the help desk will monitor all tickets and their progress and when if the tech requires more info from the client that will be the responsibility of the help desk. When the tech finishes the ticket his concept is that the help desk will get a closed status with explication from the tech. Then the help desk will follow up with the
ServiceDesk Plus 9031 Released
Dear Users, Hotfix over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9031 SD-58296 : Vulnerability Issues fixed. Please refer the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Thanks & Regards, Karthik Anand. ServiceDesk Plus
Is there a wat to set ManagedFolderMailboxPolicy property?
Hi, As part of user creation I would like to set the exchange property ManagedFolderMailboxPolicy. Can this be done? Retention policy can be set but not managed folder policy. Thanks mark
Traffic Rates Inaccurate
I just set up Netflow Analyzer to capture data from our Juniper SRX firewall. I used the recommended settings for Jflow (with some modifications due to code differences) from the documentation but it appears to be off by a factor of 10. For example, Netflow is reporting traffic rates between 50-100Mbps: https://i.imgur.com/qTQU5CS.png. However, this interface is only connected to a 10Mbps internet circuit. Here are the traffic graphs from the device itself: https://i.imgur.com/UQASw7j.png. Here's
How do I bring up the old data in case SD plus reinstall on the new server?
Hi, Let say my company have a new server for the SD Plus. Once the reinstall SD plus finished how do I get the backup data from the old one to continue the servicedesk operation? Thanks, Jakraphon
External Email Adress
Good Afternoon all, I have created a user Creation template in AD Manager Plus, everything is going well except the external E-mail Address. Everytime I get to the Exchange function, I am prompted with "External E-mail Address" must start with "SMTP:" prefix" Any ideas??? Thank you, Daniel Price
one interface not showing
hello, i am using netflow analyzer to monitor traffic 9.5 (9500) on a Cisco 3640 router with the below interface configuration: Fa0/0 (managed) Fa0/0.1 (managed) Fa0/0.2 (managed) Fa0/0.3 (managed) Fa0/0.4 (unmanaged) Fa0/0.5 (managed) Fa1/0 Fa2/0 (managed) all physical interfaces have the command "ip route-cache flow" applied to them, global configuration commands applied are: ip flow-export version 5 ip flow-export destination [Server IP] [Server Port] snmp-server ifindex persist my problem is
filtering asset view with [NOT] condition
Hi there, SDP build Build 9027 when viewing asset details, we can "search" to only display column containing the specified string. is there a way to specify a boolean on the text field? for example: list workstation that are NOT in a certain site (or sites) list printer that serial number DOES NOT contains certain string view all switches EXCEPT those from Cisco
Monitoring daemons in a VMware ESX/ESXi ??
Hi, Is possible to Monitoring daemons in a VMware ESX/ESXi ?? In the "VMware ESX/ESXi" monitor doesn't appears the option to add a process/daemon to the monitorization; and if we intend to monitor trough a linux monitor (ssh) appears a message that the OS is not a Linux, but a "VM OS" Thanks in advance, Luis Lorenzo
Reset VM does not work
Hello to all, I'm trying to reset a vm (vmware) when a certain service is unavailable/down. Tried it with a IT Automation Workflow, but I always receive an error message. So the VM is not being reset. The error message in de workflow log is: -------------------- Reset VM Connection to the remote host failed - Unknown machine -------------------- Who has a solution for me?
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