User has changed business units and is now unable to log in
We had a user setup on one business unit and he has moved to a different one. We deleted him from the support reps and contacts of the old business unit and added him to the new. He is now unable to log in at all. I have tried resetting the password, enabling AD credentials (like we use for all other reps), and many combinations of removing and reading the user. All have provided no results. I went as far as to disable another working user to ensure we had not reached our license threshold. Any advice
SQL Reporting with a date of today
Hi I have a several custom reports which for example show how many calls each technician has updated today. The SQL query for this is shown below. We also use SQL reporting services to display a wallboard of automatically refreshed query results. If I copy the SQL query below at use it to form the basis of a Dataset in SQL Reporting Services I can create the requred table, however because the date is coded in the query, the same query can not be used for more than one day. Can you give me any advise
How to move assets into a specific product section....
I use ServiceDesk Plus 9.0 Build 9017. I made a new sub category under the Assets > IT Assets (might be named different for you) section for our thin client PC's. Upload the CSV file under that section with over 70 PC's. For some reason it only added it under Assets > Workstation/Server Detected instead of the section I wanted it to be in. Now I don't have any option that I can find to move it into the correct IT Asset section. This is not a group move, but just moving the IT Assest category
AppManager failed to start.
As I can reconfigure the connection to the database AppManager gives me authentication problems and therefore does not start , this is the error. " SQLException while getting database connection . Error Logon for user ' sa'
SDP SQL Windows credentials
Hello to all, is it possible to use windows credentials (AD Account) in changedbserver.bat to connect to SQL Server? Thanks in advance
Opmanager "About" screen, not displaying newest available update
I'm running opmanager 11300 I use the "about" screen for my notification about new available updates. I notice 11400 is out, but the "about" screen does not reflect that.
Integrate OpManager with ServiceDesk Plus MSP
Hello, Isn't it possible to integrate OpManager with ServiceDesk Plus MSP? I can see in the settings that it does to SDP, but it doesn't mention anything about SDP MSP. Yet, I tried to save the integration settings, but I get the error Unable to connect SDP. Error message from SDP : Account name cannot be empty Regards
ServiceDesk Plus 8.1 Report Time Spent of each technician
Good day. How can I get a report which indicates time spent by every technician worked on specific request? For example, a techician worked on a request, then the request was re-assigned to another technician,etc, i need information about every technician (how many time he spent) worked with the request. and need also the time and date when the technician was put any comment in the worklog.. Thank you sample : technician - request id - time aknowledge by technician - status request - worklog
Cisco Aironet 1140 - Template?
Hi Guys, I'm trying to add my Cisco Aironet 1140 AP's to OPManager but for whatever reason, no existing template finds the interfaces, cpu, memory or anything else. I'm wondering if there is a template for these devices because at the moment I'm only able to view certain statistics through the MIB browser. Thanks.
REST API GET_REQUEST operation is always returning errors.
Hey Guys, I am trying to query ServiceDesk Plus app to pull down any request through REST API. The query is as follows: http://<app host>/sdpapi/request/7357/?OPERATION_NAME=GET_REQUEST&TECHNICIAN_KEY=BCDB2CA2-7882-4C99-9B4E-CFA989D7713E Regardless of the request id i always get the response: <operation name="GET"> <result> <status>Failed</status> <message>Error when performing required operation.</message> </result> </operation> I have attached the relevant logs. Can you please advice
AD Domain migration
How to migrate requester and technicians from old AD domain to new AD domain, involving change of username without any lost of history of tickets.
CONFIGURING TEMPERATURE THRESHOLD FOR SWITCH CISCO
We are monitoring a switch cisco 2960s and when after set the attention, trouble, critical and rearm thresholds appears the following message: we have configured all snmp oid for each option at device template but the message appears constantly every time we try to set temperature threshold: Can you tell us where is the problem, so we can set this option correctly? the template for this device is: Waiting your sooner answer. Attn.
Unable to add business rules
Hello, I wonder if someone can help? I have been attempting to add a business rule without any success and being the first time we have tried to use this functionality I'm wondering if there are any specific requirements needed before a rule can be created? The rule I initially attempted to create was one to auto resolve requests created from a specific email account. When this didn't work I tried various other rules/actions with out any success. Thank you in advance. Paul Ette
Change Logs path
Hi, how can i change logs path for my opmanager ? thk
Add Requester Details
I want to add a field in the requester details that will show up on their request automatically. It is their room number. Could anyone advise how to do this as it does not seem possible to change the Requester Details box.. We can add the room number to the AD in location field.
Cannot login to OpManager 11.4 after install
Hi, I've just installed OpManager 11.4 on a Windows Server 2008 R2 std, and this is with a SQL database on a seperate SQL backend. I can login remotely via web browser to http:\\hostname:80 but i'm unable to login locally on the server http://localhost Is there a config setting in an xml file needed to log in locally? Thanks, Dan
Mail fetch - not working after exchange 2013 upgradejoe
I've migrated to exchange 2013 and with the exception of mail fetch, everything works. I've verify my access to exchange on port 110, pop3 services are started, but helpdesk refuses to fetch emails. Any chance someone could shed some light? greatly appreciated. Jo
Data Dictionary
Is there a data dictionary available for Support Center plus for writing custom reports?
Requester can view and requester can set
Hi team, I have a problem with "Requester can view". When i enable "Requester can view" in incident template and disable "Requester can set", it's not show in incident template. Only way that i would like staff to see is i have to enable both "Requester can set" and "Requester can set". Is it possible to enable only "requester can view" and they can view the value in each field but can't set?
RecoveryManager and AD360
Hi, I was just wondering when RecoveryManager will be a part of AD360? // Erik
Recovering Deleted user or group through ADmanger
Dear Experts Are there any way to have ability to recovering Deleted user or group through ADmanger ? If No , I hope to consider it in the next update .. Regards jarrash
MS SQL Template?
Hi, In our environment, we have over 20 SQL Servers and although the monitors are working perfectly, I want to modify the settings for all servers at once just like we do for device templates. I don't find the place to do this so maybe someone can point me in the right direction?
Desktop Central Security Warning
When connected to remote PCs using Desktop Central, I get an error message that states that "The connection to website is untrusted." How can I get this certificate distributed to all my machines so that this error goes away?
Block jailbroken and rooted phones
I saw an option to block jailbroken phones. How do we block rooted phones with MDM in desktop central? What happens to the device if they violate a policy setting? Does it go out of compliance and remote wipe, etc? Are there settings for that?
Self Service Portal Login
The previous Help Desk Portal did not require sign in to create a new support request. Is there a way to bypass having to have a user create a user account and password for access to using the portal? I do see where it is possible to import users, but do not have a AD to pull from.
email to custumer
how do I get when I open and close a call in ServiceDesk Plus it sends an email to the customer?
TimeZone updates
Hi! The problem with the update time. According to the update time in Russia. Tried to do through the database: use servicedesk go update dbo.sduserprofile set TIMEZONEID = 400, DATE_FORMAT = 'dd.MM.yyyy', TIME_FORMAT = 'dd.MM.yyyy HH:mm' go AND insert into dbo.sduserprofile (USERID, TIMEZONEID, DATE_FORMAT, TIME_FORMAT, SIGNATURE) select au.USER_ID, 400, 'dd.MM.yyyy',, 'dd.MM.yyyy HH:mm', NULL from dbo.aaauser au left join dbo.sduserprofile sd on au.USER_ID
E-mail IDs to Notify field not functioning
Our company is utilizing 2 environments of ServiceDesk. One of the environments will not push mail to the “E-mail IDs to notify”. I have updated this environment to the latest version and still it will not send notification to the E-mail IDs I choose. The environment will send and receive mail otherwise. It is just the “E-mail IDs to notify” field that does nothing. I get no error messages in the System log viewer and no pop up error messages. The server has been restarted a few times and I had the
Email for threshold violated IN traffic and OUT traffic
Hi, on "Interface Properties" i set Threshold value Threshold value Rearm value Utilization % % Errors % % Discards % % Alert if threshold is violated time(s) consecutively When threshold is violated this alarm is generate : Interface 'GigabitEthernet0/0' util threshold violated.Current IN traffic is 36.123 Mbps(60.21%) and OUT traffic is 1.578 Mbps(2.63%), whereas configured threshold is 40% I need to set an notification profile when "Current IN and Current OUT traffic" threshld
Customer with many email-addresses
Hello for the last two weeks I have been struggling to make ME SD+ to register multiply email addresses on a user. today I do this by adding extra columns on the user field and writing the emails that our costumers can use when contacting us. The problem is that ME SD+ don't recognize this when incoming email is sent for this extra mail-addresses and this creates a new requester. I need a function that can handle this because is getting more occurrence that costumers have many email bases on what
Answer to my previous question
Hi, I posted a question a while back but never received an answer. The post link is https://forums.manageengine.com/topic/low-space-alert#49000007163172. Could somone please take a look and reply? Also, can you not mark is as 'answered'? Its not answered if i still have questions!
MySql and DeviceExpert
Is there any document on how to modify device expert config to use mysql? The install notes only mentions a change but it's not enough.
"UPDATE_IPADDRESS" API
Can anyone tell which options are required for the "UPDATE_IPADDRESS" API. I haven't been able to get it to work. Thanks in advance
Problem with Huawei AR1200
Hi, i have a Huawei AR1200 in my network and i cannot make a configuration BackUp with the Device Expert build 5981. I have this error: copy 10.200.27.142 2401_ConfigFile.txt config ^ Error:Too many parameters found at '^' position. Error:Too many parameters found at '^' position.
Agent Desktop Central
Central desktop agent is the same as the ServiceDesk plus agent? When I install the Desktop agent should also report to the service desk? Thanks, Gerardo Cortés
Generic or custom devices?
Hi I want to be able to pull config files (text) from an application running on a linux server. It is much like getting a config from a router. I just need device expert to ssh to the host, and copy several config files. Can I add new vendors, and a generic device for this task? It seems that DE has all the needed tools to do it. Thx
Mozila ESR
In my organization, i've 2 different model of Mozilla, standard and ESR. In the machines with Mozilla ESR when i make the update with DesktopCentral, The ESR version change in standard version. My version of DestopCentral is 90067 It's possible have an update for ESR version e uno per la standard version? Mozilla ESR link: https://www.mozilla.org/en-US/firefox/organizations/faq/
Configurations reports
Hi, I was trying to look at the Configurations reports for a deployment done while back, however it seems to only show Configurations that are not deleted. Have a habit deleting Configurations when they are done. Is DC storing these Configurations in a log after they are deleted?
Announcement
Is it possible to send a announcement via a command line or a batch file?
Reporting on Projects & Project Comments
Hi All, We need a simple report listing all OPEN projects and the MOST RECENT comment added to each project e.g. project id, project title, project owner, comment, comment date /Mar
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