Reset VM does not work
Hello to all, I'm trying to reset a vm (vmware) when a certain service is unavailable/down. Tried it with a IT Automation Workflow, but I always receive an error message. So the VM is not being reset. The error message in de workflow log is: -------------------- Reset VM Connection to the remote host failed - Unknown machine -------------------- Who has a solution for me?
how many hardware inputs Standard Edition in service desk
how many hardware devies inputs Standard Edition in service desk
krbtgt/domain
I get what this account does based on reading from here http://technet.microsoft.com/en-us/library/dn745899.aspx#Sec_KRBTGT but cannot find out what is using it though. This shows up in the log daily that the account has failed to login on many systems. Can someone break it down for me in dummy terms? Thanks
Need help setting up AD Alert
Hello everyone. I just downloaded the application and using the trial in hopes it would fit what I am trying to accomplish. In short, I want to get an email alert when a particular user authenticates to the domain. Whether the logon type is RDP, via UNC path, SMB, basically log the authentication request for this one user on the domain. the report should include all requests but only one email should go out upon initial authentication. We can then review the report to see what was done and authenticated.
ADAudit - Password expiration alert
hello I can generate alerts as one organizational unit when their password is expiring in a given time? regards
Lot's of login attempts from a single user
Hey all, We just installed AD Audit into our environment and I am loving it. What I'm curious about is why do some users for a single day have 12000+ successful login attempts? Then the next day they have 20? Is it normal for a Domain User to authenticate that many times to our domain controllers? I just find it shocking. What could cause this sort of authentication activity? Any direction or help is much appreciated! Thank you.
Audit/Monitor for Folder/file only
The file audit connects via shares and I have a folder in that share that I need to create a report & alert for whenever it's accessed. I can't seem to figure out how to monitor, alert or create a report for a single file or folder. Ideas?
Auto Patches Initiating Deployments Outside of Window
I have Automated Patches setup. It says Next Run Time : Today at 8:00pm and Current Status : Suspended. I went into the Policy and added an exception PC which needed to be skipped tonight. After saving it immediately started pushing patches at 10:00am. Why did it start pushing patches? The next run time was not until 8:00pm. Thank you, Cassie L Levett
Configure AD Manager with a proxy to use Google apps functions
Hello, I try to configure the Google apps function on AD Manager pro (6250) and i get a time out. As the server is on location that need a proxy for internet, i guess i need to configure a proxy somewhere but i can't figure where? An idea? sebastien
XML Schema for Applications Manager REST API
Hi, Is there an XML Schema describing the response format for the new REST API added in Applications Manager 9.1? I need the schema so I can generate Java/C# classes to process the XML response. Thanks
Create User Template - Company and Department are Grayed out
When help desk technicians are trying to create a new user the options for Company, Department, and Member Of are grayed out. I setup custom company and department options and can see them in the drop downs but it will not let me select one. I went into the help desk role settings and then User Attribute Privileges to give them the ability to edit those options but it will still not do anything but give grayed out options. What have I missed that is causing this?
No OUT traffic appearing
Hey Everyone, I am evaluating NetFlow Analyzer in conjunction with a Fortigate setup in order to track the bandwidth usage on both the upload and download of each port of the Fortigate. I have enabled Netflow support on the fortigate inline with the documentation on your site and NetFlow Analyzer has been very accurate in tracking the download usage (ie IN traffic) but no OUT traffic has been registered whatsoever. I have enabled Netflow on all the ports (WAN and LAN) and still no OUT traffic. Any
Monitor HTTP SSL Certificate Expiration Date
Have a need from my business to monitoring the expiration date of a http ssl certificate, can be possible create a monitor that send a alert when have 15 or 30 days to expirate a ssl certificate.
Account Email Address Cached
We have several accounts set up within the service desk, the one that is currently active was set up with a dummy email address until it was agreed upon what it would be. Now the email address has been changed for the account and everything is working fine except for some reason when a technician replies to a request it is attempting to send from the original Account email address and not the updated one, because this email address no longer exists it is then defaulting to the main Mail Server email
Import Data as Note
Hello, we are importing requests from an Excel file. There is a field that we wish to remain hidden from requesters, but are unable to import this data as a note. Is there a method to import data as a note or possibly another field that can be hidden to the requester? Thanks, Steve
Mail fetching problem on SDP server
Hello to all, we have experienced some problems with mail fetching. After some days working correctly, for some reason suddenly it stops fetching mail showing these errors on log server (error 3009): Mail fetcing is delayed ....due to start time and finish time is ZERO Mail fetcing is delayed ....due to schedule time=1416646769873 more than curren sys time=1416649824710, finishTime=1416646709873, startTime=1416646704087, timeToWait=1860000 Any clue about this error? Could you give us a solution?
Server patching with desktop central
Hello, We are trying to move our server patching from wsus to desktop central. However, we like that fact that we could start the update process directly from the servers manually. How can I get a similar behaviour with Desktop Central ? In other terms, I want to log on a server, execute something that will start the update process. Thank you for your help
View patch jobs or configurations from other technicians
We have a technician that has configured and running a patch job. Other technicians who are logged in are not able to view the patch job(s) or view the status of running patch jobs. We are looking under the 'Configurations' tab and then selecting 'Created by All'. Also on the 'Home' tab there is a 'Configuration Summary Report'. Can that also be made to reflect all Configurations instead of just the logged in technician?
login session timout?
Hi there, OpManager build: 11400 Just wondering, is there a login timeout settings I can change? I've just installed a fresh OpManager and trying to configure it. SI've been using the default admin username. Somehow it decided to be "unresponsive", clicking any of the link does nothing. And then I've reload the page and it gives me the login page again. Is this expected? Or I'm missing something here. Thanks in advance!
ServiceDesk Plus In An OpManager Dashboard - Whatever Next!
Had this thrown at us recently and was stumped at first until we realised how simple the solution was! The client we were working with has a large plasma display with an SD+ technician browser login showing the current open requests queue on the Requests tab, something similar to the following: We were also taking a look at their ManageEngine OpManager installation and we had managed to create the basis for some great monitoring dashboards to help them review the status of their network at a
No UNICODE in report diagrams
Report diagrams not showing UNICODE text labels. Also, generated PDF files not showing any UNICODE, not in diagram nor in detailed list.
Bookmarklet
Is the Bookmarklet still a feature? I am trying to auto login to some websites and the URL method does not seem to be working for this site. Browsing the forums I saw some posts about the Bookmarklet but I do not have the option to install it as it is documented. There is no Bookmarklet option under the Auto Logon/web app passwords tab. We are on version 7.1 build 7100.
Mixed criteria resource groups
Hi,, Is there any possibility to create resource groups based on mixed AND and OR criteria ? For example : Resource Type = Windows Servers AND (Department = XXX OR Departement = YYY OR Department = ZZZ) Thanks for your support
update to 7105
Getting an error when trying to install the 7105 update. I have stopped the pmp services. Below is from the install log: gent\PMP_API.exe agent\PMPAgent.exe agent\PMPAgent Unexpected Error. Please click View Log>> for more details java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown
Declined Patches still showing up
Since version 9 has come out, all the applications that i have set up to decline patches have started to show up as needed patches for the clients. Is there some feature or option im missing to stop these patches? Has anyone else experienced this? Thanks in advance.
Dynamic groups being used for scheduled restarts
I am trying to create dynamic groups that holds all of our user and use that group to to run scheduled restarts. When I go to add this dynamic group to scheduled restarts it does not show up. Wondering if this just is not possible or if I am going about it in the wrong way. Please advise.
Patch Tuesday Heads up for December 2014
Hi Folks, This is a summary of the new and changed content to be released on Tuesday, December 09, 2014. Security Updates : Microsoft Security Bulletins for December 2014, https://technet.microsoft.com/library/security/ms14-dec . Bulletin Summary: Microsoft Security Bulletins: 3 bulletins are rated as Critical. 4 bulletins are rated as Important Vulnerability Impact: 5 bulletins address vulnerabilities which could allow Remote Code Execution. 1 bulletins address vulnerabilities which could allow
Ability to handle Lenovo software updates
Hello Will Desktop Central ever have the ability to centrally deploy updates to systems running Lenovo software? Anthony
Unknown eror code 40008 during Internet Explorer 11 installation
Hi, Any body faced this error Unknown eror code 40008 during Internet Explorer 11 installation? Please let me know the fix. Thanks, Mohamed Saleem
ServiceDeskPlus-MSP 8302 Upgrade Issue
Hi ServiceDeskPlus-MSP Users, In certain scenario's after applying the recent build (8302) when you login to the application, the home page will appear blank. Kindly follow the below mentioned steps to fix the issue : Step 1 : Navigate to the below mentioned path and take a backup of the existing 'SDJSPClasses.Jar' file. ManageEngine\ServiceDeskPlusMSP\applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\WEB-INF\lib Step 2 : Fix for the same is available
Problem with fetching mail
I don't know why my post was I quess deleted. So from the beginning. I made installation of SD Plus v9.0. But I had to make reinstallation. Before I did I had working properly e-mail settings. After installation when setting e-mail account in Admin / E-mail account settings or something like that (I have in Polish :) ) I'm typing the same settings creditientials and so on and I have something like this when I want to use pop3s or imaps That It cannot find the proper certifcate please set trusted/self
Scanned Software Installation Counts
Referring to a previous post from long ago, http://forums.manageengine.com/topic/scanned-software-counts, I am still finding this issue in the latest version of SDP. For example, in the Scanned Software list it shows there are 42 installations of DropBox on our network. Yet when I click on the number 42 to view the installations, there are only 19. For some other software installations, it has also shown 1 installation but when I click on the number there are actually no installations at all.
No data in reports Eventlog analyzer
Hi, Im trying Eventlog analyzer but Im getting this error: Data not available for the selected period.Please select a different period. I try with other different time period, but I keep getting the same.So I try changing host ports but still not working. thanks
Technicians Adding Tasks to Approved Tickets
Is there a way to stop a technician from adding tasks to tickets that are not assigned to them? Issue is that once a ticket is approved, tasks are being added after the approval for access that has not been approved. This has happened twice this week and business rules are not working and I do not see the option under Roles unless I take all access away to create a task.
No DB connection after import of SSL Certificate
After I have change the SSL Certificate over the Web Interface, I get no more connection with SQL Database. Database. I deleted the Log folder to create a new Logs. syssenvout0.txt [10:04:59:340]|[12-19-2014]|[com.adventnet.mfw.Starter]|[INFO]|[16]: System Properties :: {java.vendor=Oracle Corporation, splashscreen.fontforeground.color=7515939, log.dir=.., sun.java.launcher=SUN_STANDARD, sun.management.compiler=HotSpot Client Compiler, splashscreen.progress.color=7515939, splash.filename=../images/passtrix_splash.png,
Allow inventory agent to be configured without remote control service
I'm choosing not to use the remote control feature of the inventory agent on SDP. Right now, I must install the agent and then disable the remote control service (ManageEngine AssetExplorer RemoteControl). I would prefer if that were a configurable option when configuring the agent software before downloading and installing it. In other words, make it an option not to install the remote control service with the inventory agent.
Services report
Hello all I'd like to get a report of all monitored services that could run on a weekend when the monitoring is in a "scheduled downtime" period. Is this possible? The idea is we can check all services are running and ready for Monday morning. Thanks Andrew
Application manager(V 11) REST APIs support to fetch APM insight data?
We are using Application Manager 11 to monitor our database servers and web servers and planning to build some custom reports based on the data available on APM insight data. Is there any REST APIs available to expose the APM insight data like response time of webservers, database servers , Traces and errors.
Iphone mobile app
Hello, we recently decided to use mobile app for ad manager (both ios and android), we connect on our servers via vpn, i can see all users, but when i try to reset password, app starts to reset, but it takes to long and eventually doesnt reset it. Anyone had similar problem? Kind regards, Nikola
Windows Cluster 2012
Hi I just upgraded from AppManager 11.7 to 11.9 and got a new Windows Cluster monitor available. In version only 2008 and 2008R2. Can I use this setting for 2012 or is that an upcoming feature?
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