Error adding WMI disk space monitor
Hi I get an error "Enter the SNMP OID" when I add a "Free Disk Space in GB" WMI performance monitor. Please note that i get actual values when i click test monitor. Please help Regards, Kahthan
Expanded Multi-Line Field
Is there a way to expand the default width and height of a multi-line field? Specifically, in Internet Explorer? I logged into Support Center Plus in several versions of IE and don't see an option. I do see an option to expand by dragging in Chrome, but even if that were available in the browser, we really would like to set a default width and height of the field since it will always need to be larger than it defaults.
Where is On-Demand hosted?
hi, I would like to know where is On-Demand SDP hosted. For legal reasons, we are not allowed to use services hosted in the US. Would be great if you have On-Demand SDP hosted in other parts of the world, eg UK or Asia. Appreciate if you could provide some clarity on this. Thanks. Cheers, Peter
Workflow - Generate alarm - Documentation
Hi, I'm trying to use Workflow to generate an alarm on a device but can't get it to trigger a notification profile. My problem is how to link the notification profile to that generated alarm by the workflow on a particular device? I've read the documentation on workflow (http://help.opmanager.com/workflow-conditions-actions) and can't figure this one out. I could use the send SMS from workflow but it can't use notification profiles and this is not practicle as we will need to modify the workflow
Asset status localization problem
Hi, We have SD+ 9.0.9029 setup on PostgreSQL - Enterprise license. We use Polish language. We have problem with asset status localization - "In Store/In Use etc.". It is displayed in English even if Polish language is chosen in user interface. I've checked the translation in ApplicationResources_pl.properties file and it is present (sdp.asset.resourcestate.XXX values) but not used by the system. How can I find the source of the problem and repair it ? Regards Lukasz
Include asset history in the search!
Hi, The requests for being able to search / track asset history go back over 6 years (the ones I've seen while looking for an answer to the question 'Can you...'.) The answer in each case has pretty much been 'We'll be adding it to version x.x'. It seems to me to be a pretty obvious thing to want to - I was trying to figure out how to do it after using ServiceDesk for just 2 days! "Hmm.. Which assets have been assigned to Dave in the past?" "Which assets had a particular number put in the Notes
"Time Spent Created Time" field is always blank
What triggers an entry to be loaded into the "Time Spent Created Time" field? Michael
problems with opmanager 11400 and servicedesk 9029
hi i have a problem with the interaction betwen service desk an opmanager first in the 9028 version of the service desk system opmanager system could synchronize without any problem, in 9029 the op upgrade manager asks a domain to connect . to register the domain the system does not accept second in version 11300 of opmanager is could create within notification profiles for the service desk ticket now trying to create the profile settings of mail requests even if the mail this already configured
snmptrap version2 issue
Hello, nowadays I'm suffering snmp trap v2 problem regarding opmanager. I'm using citrix netscaler mpx10500 as a load-balancer, and want to get snmp trap message from it. When I trying to use snmp version 1, it's ok. But When I chaged snmp version from 1 to 2, opmanager couldn't recognize it. and finally I found some difference with verison 1 and 2. when I execute mib browser through web page, I can see traps (attachment v1.png), but version 2 couldn't (attachment v2.png) When execute mib browser
Is there a way to download OPManager 9? And what do I need to install on windows server 2008R2 for OpManager 11 to work?
Hi there, I had experience with OpManager 9 and I would like to download it now, is there a way to do it from your site? And in OpManager 11 when I register new server, how can I select proper device template before I add that server?(there is no field to select device template during registration) And when I register server that has 3 MSSQL instances(2005,2008,2012) in 'Performance counters' lots of SQL counters are added automaticly, is there a way to delete them from this device?(delete button
Server Setup to Enable Mobile App Access
Being a Help Desk person and not a security \ networking person, I need detailed instructions to give to the networking folks on what I need them to do to my server to make it accessible to my techs on their mobile phones. Is there documentation for this? I already know how to set up the app on the phone. That doesn't do me any good unless something is facing the Internet. I just don't know how all that works. Thanks, Leslie
Workflow design in Service Desk for authorization
Place a work flow design process based on templates and categories or separated. The thing is that if the request is a problem or a service or design request, all the people involved in the process get automatically notified by the solution and the approval process can be achieved without hesitation by all parties. Once you define the categories or a template, then you will be able to create a work flow based on that, or create a work flow and assign the work flow to the different templates or defined
Operational hours based in SLA's
Put one laboral schedule for site in somes times is not enough for some kind of operations
Problems with the license
Hello, We have had an unlimited license for netflow and opmanager too, but after I installed the free edition of netflow I guess it has not loaded the license yet and now it says 22 days remaining. Why is our license not effective?
Reporting isssues with Partition Details of the Device(%)
Hi We use the Partition Details of the Device(%) to give us an indication of the free space, we have an issue where each drive on the server reports the same usage as the the c drive, ie c drive 80% d drive 80% e drive 80% Which isn't the case. It happens on both virtual machines and physical machines. It uses WMI which I have tested and passes it's test. On some of the drives there are mount points. Any ideas? We are on build no. 11400 Andy
partition details of the device(%) issues
Hi (apologies if this is a double post - my original question seems to have disappeared) I'm having issues with the performance monitor - partition details of the device(%) All the drives report back the same % usage even though they are at different levels. for example - reality - C: 40% D: 55% K: 78% Monitored C: - 40% D: 40% K: 40% We are running the latest version and this applies to both virtual and physical servers. I believe it worked previously. On some servers (exchange) we do have mount
Open request on behalf of another requester
We have situations where a supervisor might raise a request for equipment on behalf of one of their staff members or a colleague will open a request on behalf of another colleague because their laptop is dead. Perhaps an admin assistant opens a request on behalf of an executive. I would ask consideration of the addition of an "On Behalf Of" field that is completed with a valid requester. The implications of how this would be used on a request vs. and incident would need to be vetted but seems helpful.
OPManager Probe doesn't work
Hi i have serious problem, after exhaustion space on disk C, i stop the opmanager service and move logs folder into another disk. When i restart server, opmanager probe doesn't work, the service is started but the web doesnt' responde I paste wrapper file on logs folder : STATUS | wrapper | 2014/12/11 11:03:10 | Launching a JVM... INFO | jvm 1 | 2014/12/11 11:03:17 | WrapperManager: Initializing... INFO | jvm 1 | 2014/12/11 11:03:28 | taryIconProps {DefaultMenuItem=Status, ApplicationName=OpManagerProbe,
User permissions for monitoring AD
Hello We are monitoring AD using domain administrator account without any issue. However we want to know if we can use another account for that. If so which are the permissions required for the account? Regards Orlando
Co-relating Request - Problems - Solutions
I've been trying to locate or figure out how can we associate a solution with to a Request/Incident and Problems. We usually create a problem if an issue or similar incident keeps on poping out. The problem tab is a great place to manage and handle a known/possible problem. I like that within the problem id we can associate an incident. This helps us build a case that there is really a problem somewhere. Within Problems tab, theres a Solution section where you put your Workaround and Solution. It'll
FAILURE :Vendor is being used by a module. Hence cannot delete it.
Hi We originally imported our assets from CSV files, during this process some assets inadvertently listed the manufacturer as vendor. Now, when using the purchase order module when trying to select a vendor for a new PO it auto populates the vendors from existing assets. I have manually created a list of vendors we actually order IT equipment from however the vendor list is full of unused vendors. What is the best way to remove these unused vendors from the PO vendor drop down list? Trying to delete
Restoring a deleted change
Hello, Is it possible to restore a change once its been deleted. To be clear this isn't a chance that has been closed but deleted. Thanks
SSL: Self-Signed Certificate problems...
Using NFA Free/Professional Edition. I've looked on Google and the forums for this. We use a Microsoft CA and I've got a .PFX file that I copied into the NFAHOME \conf directory. I modified my server.xml file like the following: keystoreFile="./conf/nfa.pfx" keystoreType="pkcs12" keystorePass="mypassword" I have verified with keytool that the certificate as well as the root is in the pfx file. Everything appears in that when I go to the site the certificate shows properly. However I noticed that
Fundamental Question - Request/Incident Owner and Escalation
So perhaps I'm missing something fundamental in SD+ so I'd rather look uninformed but gain wisdom from y'all. :) We are moving from SD+ premise to SD+ OnDemand. We've been using S+ for about 11 months. Our team is going through process reengineering as part of the migration process in order to provide exceptional service to our internal clients. We handle everything for our organization from hardware/software purchasing, licensing, provisioning, application support, network support, software development,
Issue with Conversation OUT Report
Hi All, we don't understand what we see with Conversation OUT Report with NetFlow Analyzer v. 9.5 we configured sFlow on switch HP Procurve as below: sflow 1 destination X.X.X.X 9996 sflow 1 polling A1-A24,B1-B24,C1-C24,D1-D24 30 sflow 1 sampling A1-A24,B1-B24,C1-C24,D1-D24 500 On port A2 there is connect only one Server (we see only one mac-address); when we generate a Conversation IN Report and Group By Source IP we see only IP address (this is correct), but when we generate a Conversation
Sort all results by column
Currently when results are pulled from search, or any other report source, it is not possible to sort these by any category and they do not pre-sort by name or time. this makes trying to correlate a timeframe of events incredibly frustrating. Could we please see the ability to sort by, at the very least, time. Preferably I would like to be able to sort by time, event id, source, and message. The headings are there on the columns currently but they are not clickable to sort.
Error - Unable to fetch Managed Object details
We have added approximately 40 new devices to Opmanager, however most of them are un-viewable, receiving the following message for each of them: Status Message Unable to fetch Managed Object details for the object :10.8.1.180 We have run RepairDB, this did not work. We have removed the device using the "Quick Configuration Wizard > Delete Device", and attempted to re-add the devices one at a time, still have the same issue. Could you please advise on how to resolve this problem? Seems to be happening
What am I not getting? Patch jobs very unstable
I have hundreds of machines to patch. If I create a job to install all the patches, and a single patch fails to download, the entire job fails and I am still stuck with hundreds of unpatched machines. I cannot take the time to go through and create individual jobs for each patch, or for each system. Creating a blanket job to patch all the systems is the easiest way. Except, it seems to be very unstable and the configuration job for the patch just QUITS if anything goes wrong. Is there not a
Single Sign-on Centeral - Probe
Hi, i installed 1 central and 2 proble (Windows 2008 r2), the machines are in "Workgroup" I configured the users to use domain authentication with read-only authentication detail, and it works. The read-users connect on central for monitoring the alarms, but when they try to connect to the single device, they jump to probe and it prompt again the credential for login to probe. It's possible no ask credential when users jumps to probe ? And when they logged into proble ... how can they return to central
Adobe Reader XI Upgrade
Ladies and Gentlemen, I was trying to upgrade the computers to Adobe Reader XI, but only on the computers that currently have a version of Adobe Reader. I tried adding a pre-deployment activity, in which the configuration would check the computer for a version of Adobe Reader lower than 11, but it just happens that Adobe Reader is not just known by that name. It has so many other names, versions and even Manufacturer's name in the Software Inventory that it doesn't seem to recognize what I am asking
Cannot add device to Opmanager free 10 host version
I have 8 devices. I want to add 1 more but it says: Cannot add device. This edition of OpManager does not support adding more than 10 devices.
message "Send notification failed" please help m
HI when the technician reply to requester and send the message the following message displayed. Send notification failed please help me regarding the issue i will thankful to you.
(Solved) Business rule not working (notify account manager)
Hello, I have a business rule set up to notify the account manager by certain events. The rule has been set up and the 'perform this acount' option is: Notify Account Manager by Email. For testing purposes I have selected multiple account managers there, but none of these persons receive the mail. If I look into the issue which should send the mail, it is saying: Created by System Business Rule Failed Backup naar Koen applied So that tells me that the Business Rule is applied, but no
If Edited Date is greater than x days and the request is ONHOLD, change the status automatically
Hi, There’s currently only an option to change from on-hold to open. We currently use an “Update Due” category to highlight the calls that need attention, based on time since last edit. I’d like to see a business rule, or similar, to be able to change the status of a call (to any other status) based on time and other criteria. Is this possible. Thanks, Tracy
three accounts with the same domain on servicedesk MSP?
Dear All, We have three departments which are using three copies of servicedesk plus. I want to merge them in one but each department wants its own dashboard and reports and all departments are using the same domain for example acme.com. So,I install servicedesk MSP and created an account for each department How can i configure servicedesk MSP to import the same domain users as a requester and technicians for each account ?
Deleting Assets takes a very long time
Hi All, Not sure if this is a problem as such so I figured i'd post this as a question as its not something that's completely broken or affects us in any bad way. I noticed that now if we try to delete 50 assets or more at once, it can take up to an hour to delete these assets, so long as the browser window doesn't time out. Deleting 5 assets or less takes less than a minute. We usually run a clean up and re-scan of all assets every few months. We're currently on SD 9021 and noticed this behaviour
New incidents default to Resolution field instead of name
I'm not sure which update maybe it's the latest (8.2.0 Build 8207) but recently we have noticed that when we create a new incident, the cursor automatically jumps to the 'Resolution :' field instead of the requestors name.
Non-stop messages when install/ uninstall of commercial software
Hello, We configured Desktop Central (Components Versions [Build No: 90046]) to send out notifications when Commercial software applications are installed or uninstalled from computers. The situation is when a managed computer installed an update (let say MS office 2013* update from 15.0.4659.1001 to 15.0.4659.1002), the alert messages (about 5 for install and uninstall each) send out which is OK.Understood that MS Office might include different components which might trigger multiple messages when
Disable SSLv3
I've changed my server.xml file over to accept only TLS, and I have changed sslProtocol="SSL" to sslProtocol="TLS" (and TLSv1) but my elas server is still accepting SSLv3. How can i=I disable this?
Team Members can delete not own worklogs
Hi there, there seems to be a problem in the Projects Worklog module. Even if a user has only Team Member permission, the user is still able to delete other users worklogs. At the same time the user is NOT able to this in the Requests module. Can you please advise how we can fix this or get this scheduled in a matter of urgency to be fixed? Kind Regards, Per
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