ServiceDesk Plus MSP - version 8.3 - Build - 8301 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8301. Users who are in 8300 can download the service pack from here and upgrade to our latest build (8301). Other users refer the Migration path table available here and upgraded to our latest build 8301. What's new in ServiceDesk Plus - MSP build 8301 ? Enhancements MSPSDP-6561: A technician can create requests for his associated sites[on his own name] from the web interface, API, E-mail command MSPSDP-7203: If a requester is the last person to have
Remove questions from the list
Is there any way to delete questions from the list of existing questions?
Dashboard view is very slow !
Dashboard view is very slow ! Can it be deleted?
AD Migration Technician Reverting
We are in the process of kicking off an AD migration from several domains in two separate forests down to one domain. As a test I have been migrated as a technician. We are leaving the source domain accounts but they are set to disabled. What is happening is after I set myself in ServiceDesk Plus to the new domain after the nightly scan it is reverting back to the old domain. Is there a way to exclude a particular username from being picked up or to exclude an OU in a specific domain from being
Search Asset by IP/Change status
Hi I am looking for a way to search assets by IP address and then to change their status from "In store" to "In Use" in bulk. I am sure I recall an IP address field in the columns option but it is no longer available. Gary
How to remove a Question from a Questions List
I've added a question in a resource (in a service) Is it possible to remove questions from this list?
User prompted to "Click to skip reboot" but no button is present
After patches are installed using automated patch management, the user is given a countdown clock until restart. They are told that they have the option to "Click to skip reboot", but there is only a "Reboot Now" button. Users need a skip or delay reboot option, similar to Windows Updates, so they are not interrupted if they are working during the patch update window.
Desktop Central compatibility with Mac OS 10.10 (Yosemite)
What is the status of Desktop Central working with Yosemite? Ever since we upgraded our Macs, Desktop Central has been reporting this for the operating system: Mac OS X - Unknown For service pack: 10.10 - Unknown And if you click on the computer name it takes you to this screen (clicking Scan Now does nothing): No data available Possible Reasons: The computer is not scanned for identifying the vulnerable patches. Scan Now
Business Rules
Hello We have several Business Rules enabled to notify technicians of urgent ticket creation. Notification is enabled and e-mail template is created as well. But, the e-mail template completely ignores and instead another text is placed. I tried to locate the source of this text but I cannot find anything. Any help would be appreciated. This my email template for business rule This is the email tech receives
E Mail ID to notify field available on Change request form
Hi Would like to request that the "E Mail ID to notify" field is made available on the change request form. We have to notify other business unit owners if a change is submitted/planned/approved/implemented/reviewed and closed. It is a pure notification as a business unit owner may not be the line manager or change approver. I would also like to ask that feature request SDF-36747 "Autocomplete of E Mail ID's to notify"is applied here as well. Thanks
ServiceDesk Plus
Hello, I just downloaded ServiceDesk Plus and acquired the free license. I have previously used a paid ServiceDesk Plus where I used to work, a few years back. I have the following Questions: Do copyright or license right permit alterations the code of the application? My current company is looking for a "helpdesk" tool which can integrate Navision in a way, so that our technicians can register their time directly in to Navision. What language is ServiceDesk Plus programmed in? :) Today we use Navision
How to deploy SSL certificate through MEDC server
Hi all, I would like to know, if there is option to deploy a 'SSL certificate' using the software deployment section in MEDC server? Reagrds, Muhammed QTR Doha-Qatar
Inventory\Software not updating...
I just realized recently that my Inventory\Software list is not updating properly. I have several clients that are registering older software even though they are running the latest version. Is there a way to correct this? Is this a DB issue? Should I try reinstalling the clients on those PCs?
Trouble Message without Monitor
Hi, i have a Server witch got the message: MSSQL - VIM_SQLEXP Service is Down But there is no Monitor for that Service and i can not add an Monitor for it because the Service is not installed on the device. Any idea?
One server: SDP + OpManager
Hi all! I have one server (Windows 2012 R2) and I want install SDP (Free version) and OpManager (free version) in this server - it's supported configurations ?? http://odarchuk.com
External Emails
Good morning. We would like to setup ServiceDesk so that it does not send notifications to external users. We were able to do this with a previous build but I can't seem to get it setup again. Spam filtering does not work because we still want their ticket logged. Also, when a new ticket is opened up from an external user, we are not able to add new emails to the ticket by including the number in the subject, it still createds a new ticket. Does anyone have any suggestions? Thanks!
Searching - which fields are searchable/indexed?
Are all fields, including custom fields indexed and searchable? Resolution? Notes? I am often searching for user/names or similar information, but are unable to find the relevant requests Servicedesk 8.2.0
SD Plus. Passthrough autentication
Hello colleagues! I want enable passthgourh authentication (PA) on my new SD Plus. Yes, I already check your manuals for this feauture... I have windows server 2008 R2 in domain and installed SD+ on this server. For enable PA I used your script [SetComputerPass] and got good result. But when I logging on server I got error "The trus relationship between this workstation and primary domain failed", which is not surprising, because I reseted computer password. PA doesn't worked. Could you tell me about
CRC/Interface Collisions on Cisco Router
I have setup thresholds on my router templates to report back CRC and collision errors. I have done a clear count on the router to clear the interface statics, but the alarm is still showing the old values. How do i clear the alarm?
Folder Monitor | File Size/Age
Good afternoon, the display of folders is not responding to file size / age option, wanted to monitor if there are any files being created in a particular folder periodically. Attachments: printscreen the configuration I'm trying to do and printscreen showing that OpManager folder but it does not recognize the warning.
Reports using Hardware Inventory info
Hi, I would need to run a report to match the Hardware Inventory with the Device Names and their IP's. I have run the "select * from hardwareinformation;" query and i have these info, but i don't know how to get another report with MOID, Device Name, Device IP, etc. Thanks and Regards, Razvan Despa
Windows Defender patch management
Hello, is it possible to manage windows defender patches in windows 8.1 from central desktop 9 . Thanks
Question when using ADSelfService
I just setup ADSelfService Plus and it is working great. I would like the users to what ever email address is tied to the account instead of the username. Is this possible? Example Name - John Doe Username - jdoe Domain - ABC.com Email - johndoe@yahoo.com I want the user to be able to login or reset there password with the email address that is tied to AD instead of the username. Is this possible? Thanks, Joel
AD Self Service Dashboard not displaying data
The AD self service dashboard is not displaying data. The widgets only display "no component available".
MS14-066
I have seen , from view lastest patches , the appear, but from view All Patches only appear Patch to Windows not servers. View All Patch View Last Patch It is possible that the cause is I haven`t downloaded ??
User able to repeat password with ADSelfService Plus
We discovered that although through normal conventions, a user is unable to use their last 12 passwords in active directory, when resetting with the ADSelfService page, they are able to use the current or last 12 password to successfully reset their password. Is there anyway to prevent this? Has anyone else experienced this? Thanks
Service Catalog
I am trying to Create templates for out organization and to incorporate and Approver workflow. I wanted to know if this can be created using one template and associating a Group ID of $Dept Head$ instead of individuals and associated that dept head with the individual of that department without having to create a separate template for each department? I am working on a template work flow for new hires and department transfers so that the proper people are notified for approval and the proper access
ADSelfService Plus 5.1 Build 5116
Hello Everyone! We are glad to announce the latest release of ADSelfService Plus – build 5116. We have fixed a lot of issues in this build. Issues fixed: Issue which disrupts GINA UI when caps lock is pressed while entering the password. SSO issue in Chrome browser. Issue in password expiry notification when it is configured for a group with a large distinguishedName. Issue in password expiry notification delivery report which failed to show the delivery status properly. Issue which ignores the
IE vs Chrome for links
Is there a way of making the links I create defaulting to IE as they do not work in Chrome
Sending request detail as an email
My company uses SD+ for our ticketing system. We've engaged a 3rd party support group to help us with our workload but they use a different ticketing system. We'd like to forward requests from SD+ to their system as an email, but we can't figure out a way to include the Conversations and Notes in the message. Before I try to design something that grabs stuff from the database, is this a feature I'm overlooking?
Service desk plus is not picking mails
Greetings, Server is up, Service desk plus is not picking mails and not converting to Tickets. Emergency Help is required. Regards, Sathya
OpManager. QNAP template
Hello colleagues! I start users Opmanager. Thank you for good app! I have windows server 2008 R2 with OM and QNAP TS-239 Pro II+ Could you tell me, how to map getting monitors with graphs on dashboard. I can't see CPU utilization and Disk utilization. Maybe you have correct templates to QNAPs... Sorry for my English Thanks a lot!
differences.
Hello, I want to know the differentiation between unmanage/manage devices, schedule down time, Alarm suppression.in OpManager.
play wav file in servicedesk
Hi All, I'm new to my company and to service desk, but one thing I notice is they are constantly downloading these msg0001.wav files from the phone voicemail server, to listen to a voicemail that comes in to service desk. I've googled for a wav player extension for chrome, but the pickings arent very good. Does anyone have a solution to this problem? Can the servicedesk page be modified to include an html5 web player thing? Thanks for any ideas you could share. Tim
Netflow with Cisco WLC
Hi, Is it possible to using Netflow Analyzer with Cisco WLC? Seems Scrutinizer support it and wondering Netflow Analyzer support it too. http://mrncciew.com/2013/02/12/configuring-netflow-on-wlc-7-4/
ASA Backup Problem
Hello there I am trying to back my Cisco Firewalls and most of them are doing fine and complets the backup in a few seconds but i have around 5 FWs that do not complet 5520/5510/5505 all are runing same version and i have managed to back about 13 FWs before them they dont seem to fail as i am wrighting this they have treid to backed for about 2 hours. Any ides?
DeviceExpert Java causing 100% CPU
Does anybody know how to solve the problem of Java spiking the cpu to 100% and holding it there ?
Change a category to a subcategory
My colleague created a new category on the top level and already created requests with this new category. Is there an easy way to move the categroy below another existing category or do we have to change all of them manually?
Pre-Deployment Activities - Kill Windows Defender Running Process
Trying to better understand the Pre-Deployment Activities. Deploying our TrendMicro OfficeScan to systems lacking the agent we have discovered Windows likes to enable Windows Defender when our Typical solution is not installed. Windows Defender also apparently prevents installations of Trend. So we would like to utilize the Kill & Proceed before software deployment feature. Condition: Check Running Process Process Name*: What would be a feasible Process name? "Windows Defender"? "WinDefend"
Task 01
Hi Can you tell me a way to create tasks automatically when you open a ticket by e-mail ? Thaks & Regards Antonella
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