Is SD+ working with Exchange email yet?
I've been running a test build of SD+ on my personal computer using a temporarily created gmail account. We feel we're ready to create the "real" build on the server and would like to use a permanent exchange based email address. I did some quick searching here in the discussion forums and am only finding years-old discussions with promises of support in future builds. It now seems to be years after those responses... Does SD+ support exchange email yet?
How to check if a specific file exist and which exit code to use ?
Hi, First I'm not a scripting guy and I know almost nothing about VB scripting. I have a deployment of 6 tasks and I want to make sure that step # 2 will not be process if it failed in step #1, and so on for the 6 task. To do this, i have to run a vbs script before installation or uninstalltion on each steps I'm trying to use the script form ME support page that i have modified for pre-uninstallation of software and also post-installation of the software. Pre-uninstallation: The script will look
Patch Management information is not the same as in Configurations
Good Morning We have a customer which has a lot of issues on his Desktop Central, On of these issue he is having is regarding Patch Management, The Missing Patches section always is showing that the computers are missing about 1052 but this number never changes. At the same time on the configurations the number shows that about 80 to 90% of the patches were applied successfully. Client has the latest build with is 90087 and everytime we upgrade his issues on the application do not get fixed.
Can't scan workstations using the Scan Now button.
Hello, We are unable to scan workstations using the Scan Now button. The start up scans through the agent are working when the workstations reboot. I sent the support log file to servicedeskplus-support@manageengine.com but I haven't heard anything back.
generate a new report of Survey detail and result
Kindly, i need a query to generate a new report of Survey detail and result as following... Request ID||Request Title||Requester||Technician||Survey||Created Time||Rating Value Grouped by Category with providing the surveys count and average for each category and for all the report. thanks.
Page loading error
When first running ServiceDesk's tab in browser (for example, after browser close/open), we often get a message as below on screenshot: Also, this message will appear after some idle, when automatic page-refresh time is up to be. After pressing F5 for several times, SD's main page continues loading itself. How we can solve this problem? You know, hitting million times F5 is not a solution :D (Browsers - IE8, IE10, IE11) Thank you, best regards.
Problems with the mail connection
I have some problems with the mail fetching, this is the second time that this happened in this month, The service are working so good until today, I review the access directly by gmail.com(is a gmail account) and the account is working fine. I followed these steps - Stop the mail service - Put again the values required - Start the service - Telnet test (OK) - I checked the logs and I found this error: [01:37:49:622]|[12-02-2014]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[62]|:
How do I add a text box in the Resource area of a Service Request
I need to add several lines of text to the Resource Area of a Service Request Template. This is informational text that we want to use bullet points so that it stands out to the user. As an example the form needs to show the following details in the same area as the computer selection question: Computer: All new hires will be issued a standard GBG build computer with standard applications. Please note Mac computers are for designers ONLY. Laptops are ONLY for employees who will be traveling and
Database Filter Criteria
Hello, I need to create a database filter to filter computer names. The computer names as they show up on the Windows logs are all on the format of PC201-A$, PC207-A$, PC216-A$, etc. I tried setting the filter to: Drop the logs containing: PC2*, but it does not work. How can I do this? I am using Event Log Analyzer 9002 Thanks
Can EventLog Analyzer read syslogng logs?
And, can these logs be forwarded to multiple ip addresses?
Apply license for opmanager netflow plugin
I want to apply the license for my trial version Netflow plugin, but when I navigate to the 'License Management' page under 'Admin'. There is no option for me to Apply license. Please advise. Thank.
SDP - Auto Delete Assets
Hi, Currently we are using SDP 8.2.0 Build 8214. Can we schedule a task within SDP or outside SDP to delete assets that have not been in contact with AD for more than 90 days. We have 1000+ assets and numerous assets are joined / removed from the AD. An auto-delete task which would delete all the assets which have not contacted AD for more than 90 days would be beneficial. How do we schedule such task?
Exclude mailbox creation on csv via template
We are currently working with bulk creation via csv using existing account creation templates. We have about 120 templates we use however some users are requesting not to have a mailbox is there a simple way in the csv to say no mailbox without affecting users who require one. I am loathed to create templates that state no mailbox however this may be a option to investigate. If we create manually using the template we can simply click no mail on the radio button and clear the email address.
Include Universal Groups in Template?
Hi, I have created user creation templates for all my offices globally. There are multiple domains in my environment. I would like to add users to their appropriate location specific universal group via the template. I do not see these groups. Is there a way to add these to a template? Thanks! mark
automatically populate description attribute computer object.
Hi, I need to populate automatically and dinamically the "description" of computer object in AD, with the last user logon in that machine. Could you tell me if it's possible to do with a new implementation on AD Manager? Thanks a lot, Ryo
Deleted Worklogs in Requests and Projects
Hi, when a worklog gets deleted, is there a way to recover those? Or is the at least a way to go through the history and identify that there are deleted worklogs? If yes, can you please provide a query for this? SDP 9029 linux, mysql Cheers, Per
Problem with change ip plugins APPManager in opmanager
Hello all, i have a problem with my ip address in Opmanager with plugins appmanager. I have two ip network card in my server with 10.136.1.32 card one 192.168.20.95 card two All devices see the 10.136.1.32 and another server see the 192.168.20.95, but the access to opmanager is through of 10.136.1.32, but with that ip address can not see the application of appmanager. How do change the ip address in appmanager to 10.136.1.32. i try change with C:\ManageEngine\OpManager\AppManager\bin\troubleshooting
ADManager Plus Build 6270 Released !
Hi, We are glad to announce the release of ADManager Plus Build 6270! Below are the new features, enhancements and issue fixes included in 6270 Build. New Features: 'Reactive' Group Modification Template: These templates help you standardize the process of modifying AD groups and also automatically populate specific attributes during the single group modification process via: - Customizable Layout: With simple 'drag-n-drop' actions, you can place only the desired attributes in the templates; you
ADManager Plus Fixes and Enhancements for Version 6.2 build 6200 to 6250
Version 6.2 Build 6250 (Oct 2014) Features: Exclude Child OUs filter: For AD management/reporting tasks, this filter allows you to precisely select the particular OUs only in which the specified management/reporting tasks have to be executed, by allowing you to exclude their child OUs from being modified/affected by the task. 'Remove users/computers from all groups' option: For pruning the group membership of user and computer objects, instead of going through the list of each group that they belong
Netflow Plugin Installation in a OPManager Central / Probe Scenario
Hello, I have an OPManager enviroment with one central server and 5 probes around my sites and now I wish to install Netflow plugin as demo to evaluate the solution. My question is in that scenario Central / Probe where I need to install Neflow? Only on the Central? Central and Probes? Only on Probes? My desire is to implement the solution and have a way to see the information centralized on Central Server even if I need to install Netflow on all probes. Thanks in advance and please let me
Problems with logs of Juniper SRX 1400
I need some help with Firewall Analyzer, I have a firewall Juniper SRX 1400 witch send their logs for a Firewall Analyzer server, I can see the traffic logs but the Firewall Analyzer can not interpreter the logs of security, although the Firewall Analyzer receive this type of logs. Thanks for any help
please help, my FWAnalyzer has shown 'no data available' on dashboard.
Hello, There is a problem occurred with my ManageEngine Firewall Analyzer to use firewall logs received from Checkpoint Firewall to analyze (it show 'no data available' on dashboard and I can't get any report generated), even if its packet count show amount of packets that it has been currently receiving from firewalls, listener ports are all up, and sysLog has been constantly being sent by firewalls. So, could you tell me if there is any suggestion for solving this problem. P.S. If there
McAfee Firewall Enterprise
I’m not able to get any useful data in firewall analyzer. I can see syslog events coming in, but none of the reports are getting populated with any data except min. Traffic, max. traffic. Is firewall analyzer not able to parse mcafee firewall enterprise logs? Thanks in advance
syslog ports not in use - no logging
hello, i just installed FWA 8.1 64bit on a Debian Wheezy VMWare. but i can't get syslog up: webinterface shows syslog ports are ok (already re-added them) but the ports wont show up in netstat. tcpdump show the firewall is sending udp packets on 1514. firewall: cisco asa - sending via netflow any hints? did i miss something? thanks in advance
Where an IP is Going in the Internet
How can I create a report, filtered to a single IP address on the inside, and obtain a list of all IPs that one station is talking to on the Internet?
My FWAnalyzer show 'no data available' while there are packet being sent from CP
Hi, Excuse me I'm new for FWAnalyzer with CP solution, I have some problem occurred with my FWAnalyzer, that it doesn't analyze the logs from my CheckPoint even if I notice the packet has been being sent from CP (see from Packet Count) I have tried to remove and re-add my CP device in FWAnalyzer but there is nothing change, the problem still occurred. Have any idea suggested ? Thanks you Best regards Gale Sat
No logs shown from Sophos UTM Home Edition
I just installed FW Analyzer 8 Trial, configured Sophos UTM to send logs on standard port 514 but FW Analyzer is stating 'no device added'. I can see plenty of packets received looking at 'Live Syslog Viewer', but no device shows in 'Interface Zone Reports' I've checked/confirmed: 1) Can ping to/from UTM and Syslog Server 2) Ports are up and listening on FW Analyzer 3) logs are being received on FW Analyzer where the packet county continually goes up. Any thoughts?
please help me to get userbased URL access with time stamp in firewall analyzer
please help me to get userbased URL access with time stamp in firewall analyzer attachment also available in this post Let me know how to add the time stamp in the user based report
Enrollment.jsp error
Hi all, I'm soo bored 2003 to 2008 migration, migration procedure and unresolved problem. Backed up DB (MySQL Db) Stoped services (old machine) I installed your setup exe. (4.5 version) After installation downloaded and installed service packs. (new server version 5.2 build 5200 like old server) Restored DB. When I apply this step to migrate, I'm getiing an error message like; [ServletException in:/jsp/selfservice/Enrollment.jsp] JSONObject["ENROLLMENT_PROPERTIES"] not found.' Who wanna help resolve
ADSelfService Plus 5.2 Build 5202
Hi, We are glad to announce the release of the latest build of ADSelfService Plus - 5202. The new build introduces an option to enable CAPTCHA on the login page and a lot of bug fixes. Also, it comes with a Service Pack for existing customers to upgrade and enjoy the features introduced in build 5201 including Password Sync Agent. Features: Now you have the option to enable CAPTCHA on the login page after a certain number of failed login attempts. Issues fixed: Issue which prevented service account
Syslog or netflow
Dear Sir, i currently try to evaluate firewall analyzer, i have cisco ASA (8.2) and already send syslog to FA box should i send netflow as well or syslog is enough ? do i will miss some information if i use syslog only ?
SSL cert
Our SSL cert is about to expire. When we bought it 2 years ago ADSSP was unable to use our wild card. Has that changed now?
Transparent user authentication in Active Directory Service Desk.
Good day! Recently purchased the product Service Desk 9.0 Build 9027 and decided to set up authentication that would Active Directory users by clicking the link immediately went into his private office in the Service Desk without password verification for your account. But can not find information how to set up?
Raw log misleading
Dear Sir, When i open Security Report and select click on first record in Top Denied Destinations graph, it should shows me Denied Requests with Destination XXXX list when i open any ip (e.g. YYYY) of that list it give me data like User Protocol Date/Time Severity Description Unknown https 09 Dec 2014, 14:15:23 warning - in Formatted Logs view when i check raws log, i can't find selected IP (YYYY) or any deny word in whole log, is the top Denied Destination graph gives misleading information
Raw logs data does not match related report
Dear Sir, When i check security Report for certain Cisco ASA firewall and in the "Top Denied Destinations" i check first IP (e.g XXXX), it showa me list of hosts whose "Top Denied Destinations XXXX", i select the first IP (e.g. YYYY) it shows me report for Denied requests from YYYY to XXXX in the formatted log ut shows User Protocol Date/Time Severity Description When i open Raw logs view i can't find any record of IP YYYY or even denied action related to this IP YYYY although i find a lot of
PostgreSQL to MS SQL Migration
Hi I've started a migration of our Desktop Central database from the supplied PostgreSQL database to MS SQL server. The process seems to have got stuck - it's been running now for about 4 hours, with no indication of it completing (it's a small installation - only managing around 140 desktop machines) Can you give an indication of how long this process should take, and what I can do if it's stuck? Thanks, David
Deploy Immediately FIX
There is as far as i can see an issue with the option Deploy Immediately. If you have all the patches downloaded and ready - e.g. like a software deployment, then option to deploy immediately to a number of boxes works fine. But if there are patches to download - and the job has to wait until the Download In progress has finished, then the patches job is not started straight away, the boxes have to wait until a) MANUAL service restart b) MANUAL cfgupdate run c) up to 90 minutes for refresh. This
Request Catalog - Alphabetizing Request Templates
(logged with respect to ServiceDesk Plus 9018 Enterprise) Any update on Issue ID SD-46437? We are desperate for this to be resolved as Self Service Portal across our organization. We are about to release our Self-Service Portal to Requesters as a customer service-friendly tool for them, but in order find one Request Template they have to read through the list because it is not alphabetical. We have stopped populating the Catalog, as we are getting complaints about navigating it. Please consider
Incorrect duplications email address
I Guys, Using service desk plus, my users send requests to me only through email, and read my response again via email. since I updated to version 8212, when I reply to a ticket email addresses are duplicated. for example: mail recived : by bbb@test.com TO: aaa@test.com CC: ccc@test.com, ddd@test.com when click reply: TO: bbb@test.com CC: ddd@test.com, ccc@test.com, ddd@test.com, aaa@test.com I tried to uninstall the service pack by update manger but when I click on the SP did not you highlight the
High CPU usage caused by TrackerProcessor from apminsight
Is it normal for the TrackerProcessor thread of the apminsight Java agent to consume a high CPU usage? My current setting is having 2 Java processes running on a AIX machine with 2 CPU cores. Both of the Java processes have specified apminsight as the Java agent and as checked from the apminsight_agent.log.0 and the OpManager, they're working properly. The high CPU usage occurs frequently (more than 5 times a day) on one of the process. When it happens on both cores, the CPU usage will be over 90%.
Next Page