Windows Logon credentials required for URL
First post so sorry if this is worded wrong. I have created a test help-desk system for our maintenance department, the system is setup and working, issues auto logging via email etc which we are happy with! Only issue is that when our technicians go to the helpdesk url 'http://maint-helpdesk' they are prompted with a Windows Security window for there AD creds... I want them to hit the url shortcut on their desktop and then just be presented with the helpdesk logon screen. Any help appreciated! Also
Support Center features stop working.
Since we installed Support Center Plus (2 years ago now) we have been having on-going, intermittent issues. Manage Engine have been contacted each time we experience these issues, however they have never been resolved, and we seem to go round and round in circles sending over support case files. Initially we had the system on a SBS2011 server with several other databases, so we moved this over to its own dedicated Windows 2012 server, hoping this would improve the performance, however it hasn't.
ServiceDesk: Changes - Completion of Record vs. Completion of Release
(requested with respect to ServiceDesk Plus 9018 Enterprise) apologies as these may be duplicate although I could not find them when I searched Enhancement Request 1: Specific Change record attribute "Release Completed Time" Reason: There is a large difference in our organization between doing the Change work and completing the documentation. This is particularly true with respect to retrospectively documented Emergency Changes. We desperately need to be able to identify when the actual work
ServiceDesk: Change Stage & Status - Associated Tasks and Requests/Problems, and personal Change List Views
(Request made with respect to ServiceDesk Plus 9018 Enterprise) As on my other posts, I again want to note that we really appreciate Change Workflows. I have a couple more suggestions that really enforce the documentation process supported by Workflows... Enhancement Request 1: Remove 'Requests initiated as a result of this Change' from the Planning tab and make this an area of the Review tab. Reason: This is documentation vital to the Review process and when someone is reviewing the Change outcomes,
AppManager-Monitor on Exchange 2013
I would like to start a discussion the topic about "AppManager-Monitor on Exchange 2013"
Email Alert
Hello, Is there a way to configure email alerts to run like this : Send 1 email when a service is critical (for instance a ping KO on a server/ip) Send 1 email when a service is working again (ping Ok for the server/ip). I have a pooling every 1 minute to check a ping on a server, when it failed I receive a ping each minute... 60 mails per hour... regards, L.Potier
Segregate servers for patching
Hello, I have a question regarding Manage Engine's Patch management abilities. We have a group of 20 servers that would require us to approve any and all patches that are deployed to it. Can Manage Engine segregate those servers from the workstations that can all be automatically approved. I know that WSUS is capable of this, but it would be best to keep a consistent patch management system. Thank you.
How to know the top visited sites
How to know the top visited sites when using Netflow Analyzer. Is this feature available per site and per user? Thanks.
CAB member views
Any tips for helping CAB members view changes pending their review? Any tips for helping change managers quickly see which changes have updated CAB recommendations or CAB recommendation status counts? We're trying to leverage the CAB system but we're struggling with simple ways for both sides of the approvals and recommendations quickly finding ALL the tickets they need to act on. Checking each ticket manually is time consuming and ineffective. Anyone out there have any ideas?
Best way to escalate request to developers while keeping in touch with end customer??
Our team is trying to be very customer oriented especially with the request we get from end users. Many times the request we get are beyond our ability to resolve so we have to escalate our request to the developer of the application in question. The problem is our developers are don't really need to interact with the customer, but if we assign the ticket we are no longer able to keep that request in front of our team for updates for the customer. We are thinking about sending our devs task and
email integration for change management
Changes I deal with often start from an email, is there a way to forward in and integrate emails in changes, the same as you do with requests. I am currently using the "notification" functionality to email our supplier about things we need them to do as part of a change but am aware that if they reply to the email it'll be lost.
Automatic email to ticket
Forgive my newbieness, I'm evaluating ServiceDesk Plus as a potential Help Desk solution for my district. The big feature we're looking for is the ability for our users to be able to simply send an email to the help desk email address without any special formatting and have that automatically become a ticket. I've seen that Spiceworks can do this but, honestly, I would prefer to go with ServiceDesk Plus as I am familiar with your product from a previous district that I worked in. I've seen where
MTTR ,MTBF in OpManager
Hi In OpManager the administrator can view for each device of the network indicators of the maintenance policy using the MTTR (Mean Time to Repair) and MTBF(mean time between failure) i want to ask if opmanager can enables it to define SLA ( Service Level Agreement) , that is to say, sets of contractual metrics, and supervise ? Regards Ahmed
physical combination lock
I know this isn't the main use of PMP but can a resource type be created for a physical door combination type lock? It wouldn't need a dns or ip address associated with it. I'd like to be able to store the combination in a central place.
Windows Serive Not starting while testing
I have set up monitoring of a Windows Service on one of our test boxes. Under Device Details Monitoring is set to 1 min. Under the Windows Services the box for, Do the following action, if the service is unavailable. Is checked. The radio button for Restart this service is checked. On the server itself the service is set to automatic. When I stop the service, The status shows that it is down in Opmanager. Does Opmanager only restart the service on failure, or should it also start on Graceful shutdown.
Export requests and solutions to other ServiceDesk.
Dear all, We have plan to merge two service desk servers. We have three following questions. [ Environment ] ServerA: Windows Server 2008 + ServiceDesk Plus Std. 9 ServerB: Fedora 20 + ServiceDesk Plus Std. 9 Q1. Can we merge all requests from Server A to Server B? Q2. If Q1 is yes, can we merge all request histories and attachments? Q3. Can we merge all solutions from Server A to Server B? Best regards
automaticaly set asset
Have a nice day. When I create new incident and choose requster asset field set automaticaly by first asset. I want to fill it manualy. How can i change default value on "Choose asset"
OpManager Database connection
Hi, We have a OpManager Installation that connects to a MS SQL database located in a Failover Cluster If I initialize a failover from Server A to Server B OpManager becomes unresponsive and I need to stop the Opmanager service and start it again. We are using Support Center Plus as well and that product handles the failover and work well once server B takes over. This is pretty bad since OpManager is our Monitoring tool ! Do I need to configure some setting to support OpManager in MS SQL failover
Business View Setup & Reporting
Good Day, I want to know if the following is possible in Opmanager: We have been contracted to monitor one of our customer's services for them. But they want the reporting to be done on a service basis, meaning lets say one of the services which we should monitor and give feedback on is called MVC Project. This is a website which is hosted on an application server, and the database is hosted on a database server which is not the same server as the application server. There is also a windows service
Technician using gmail to reply to requester
Hi, I would like to find out if it is possible for a technician to use his gmail account to reply to a requester's request that has assigned to him? I tried to reply using gmail (but only seeing the incoming email account in the Email-To section). Although servicedesk plus captures the conversation, it is not forwarded to the requester. Is there anything i can modify in the system to cater to this usage? thank you.
Agentless setup
Is there a document around that is a guide on how to setup the agentless for Windows PCs? I would like to import all of our computers in our environment and have them automatically change the default administrator password on each machine. But I have not found a cut and dry way on setting this up. Everything I've tried has not worked either. So if someone can give me a guide or some pointers, that would be great.
Email notification HA
Hi, I have: 1. Win server 2012 - Primary PMP 2. Win server MSSQL DB - Primary DB 3. Win server 2012 - Secondary PMP 4. Win server MSSQL DB - Secondary DB PMP version 7.1 HA is running. I want to get email notification when HA is not running. When one of the site is stop working. Can you help me please to find this settings.
change order of resource info
I'm creating in the form designer for Service Catalog in SD+ and needed to delete a "Resource" from the "Resource Info" section and add another one. But now the new "Resource" is at the bottom of the list. Is there a way to change the sort order (i.e., move the one I just created to the top?)
Report Query
Hi, Is there a way to produce a report that will show all incidents with the below constraints: Using a particular template All open tickets or, Tickets that were closed the day prior. It only seems to be the last item I cannot seem to achieve as I can only select a hard date.
How to remove empty workgroups from Branch Office list
We are standardizing on workgroup names and will eventually have only one workgroup per DC branch office. I have noted that the remote office/workgroups combinations remain even after all PCs have been removed from the remote office/workgroup. Is there a process to run on the server that deletes these unnecessary combinations? See the attached file for an example of one branch office (Parmer) that has PCs with 3 different workgroups (see Capture.jpg - one workgroup shown in Capture2.JPG does not
patch scan problem
When trying to deploy missing patches I am receiving the message "No data available Reasons: The computer is not scanned for identifying the vulnerable patches. scan now" , even though it is displaying 180 missing patches for the pcs I am trying to deploy patches for, and the scan status has finished today successfully, when I try to scan again the page remains on scanning and is not finishing scan. I have the latest DC9 SP.
Free edition - license expired error
Hello After logging in to free edition the following message is returned License expired. Please upgrade license from Central Reporting Server. We are monitoring 2 interfaces. Any idea of what has happened? thank you Giorgio
SD+ on Demand IE 11 not refreshing requests.
Using IE 11.0.14 and have set the autorefresh rate for requests to 3 minutes. It doesn't seem to autorefresh at all. Chrome 39.02171.71 m works fine. Anyone else seen this, and/or got any solutions? Bob
predefined reports to reqester zoho account
Hi, how can I predefined reports to show to the requester on his zoho account? thank you in advance
Enable remote connection to the servicedesk database
What is the command to enable a remote connection to the servicedesk database? I need to use a data profiling tool installed on my workstation to connection to the servicedesk database.
Field Mantadory error
We have marked description field of a template in Service Category as mandatory but the request is created without inserting any values in the field. Please check and confirm. Regards Hasnain Saifuddin
Support for Windows Server 2012 R2?
Hi The 'What SupportCenter Plus works with' section (http://www.manageengine.com/products/support-center/ ), only lists up to 2008 R2 which is 5 years old now. Is Windows Server 2012 R2 supported? Cheers, James
Sort by Count
Hi We have created a report that shows us each department and how many requests they are putting in with the full count at the end, we would like to sort the count to have the highest on the top. This is the query - SELECT sdo.NAME "Site",dpt.DEPTNAME "Department",wo.WORKORDERID "Request ID" FROM WorkOrder wo LEFT JOIN DepartmentDefinition dpt ON wo.DEPTID=dpt.DEPTID LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID LEFT JOIN SDOrganization sdo ON siteDef.SITEID=sdo.ORG_ID WHERE (wo.ISPARENT='1')
Change the number of polls
Hi, I was just wondering where I can change the number of Polls to be made before status i critical. Default seems to be 5 but I would like to change this på lets say 2 or 3. Tx in advance /Björn
Decreasing polling interval to less than 1 minute.
How can I poll a particular device (or subset of devices) at a rate below a 1 minute polling interval. The devices in question are not monitored via SNMP, ICMP pings only.
sabari
i states that "Server is starting .It may take a couple of miniutes." and it returns normal to command mode
sabari
hi, i am having a problem in running the manageengine server service. if i execute the command sh run.sh it becomes blank .the servers are not starting. please can u help me
New request ID created. Please Help..
Hi I have the following setup for testing: - Requester (a@a.com) send in an email which has multiple email accounts in To section. (To: b@b.com, c@c.com etc) - A technician log into servicedesk plus to reply. At this stage, I am seeing b@b.com and c@c.com are in CC list instead of To list. Is this expected? More over, if b@b.com replies to the received email from technician (for the reason of adding information to the issue), servicedesk plus will treat this as NEW request. Is there anyway to
E-Mail Command for User-Created Additional Fields
Do the Email Command Settings support the Additional Fields we create? We have created four fields (UDF_CHAR15, UDF_CHAR16, UDF_CHAR17, and UDF_CHAR18). But we can't get them to auto-fill by sending them in the email body. Here's what's sent in the email: Here's you can see the fields defined: Here you can see the bottom of the request when it goes into Support Center Plus: And, finally, you can see that the non-user defined field (Category) IS auto-filled as we'd expect, but the other four are
SQL2K12 HA for DB's
Hi all Just wondering if anyone has any comments on providing HA for the OpManager Central DB using DB Availability Groups or DB Mirroring, preferably across separate sites. Has it worked, is it a supported configuration, any gotcha's etc. Cheers for any comments
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