Automatic email to ticket

Forgive my newbieness, I'm evaluating ServiceDesk Plus as a potential Help Desk solution for my district. The big feature we're looking for is the ability for our users to be able to simply send an email to the help desk email address without any special formatting and have that automatically become a ticket. I've seen that Spiceworks can do this but, honestly, I would prefer to go with ServiceDesk Plus as I am familiar with your product from a previous district that I worked in.

I've seen where I can set the Mail Server Settings to "Enable Email Command" but that requires the user to use specific codes (i.e. "@@@" or similarly set) to create a ticket. What I'm looking for is the ability to receive an email at the help desk account with something super simple like:

Subject: My projector is dead

Body: Can you please come take a look at it?

And have that automatically become a ticket. Is this possible?

Thanks!!

Dave