Request --> custom Views: Account as column
Hello When creating a custom view, could it then be made possible to see requests per Account in SDP-MSP? or add account as an column to see in default view. Thanks Best Regards Tommy
Opmanager IP address change
Hello, I have 3 IP address (nic's) on my server. However , My devices (switches,routers) can be reached via only 1 specific NIC. How can I can make this change in opmanager ? Regards, Amar
Temp folder contains thousands of ReportResults
Hello, the ADAudit Plus\temp folder contains over 200,000 files and about 1,500 files are generated each day. Why are these files are written? How will the files be deleted? Best regards
Dashboard and read users
Hi, why read users can't customize your Dashboard ?
Cisco UCS Monitoring in OpManager
Hi, I have OpManager 11400 installed on my environment. I'm trying to monitor the UCS servers that have the structure but is having problems . I have six UCS in my room , 1 C220 and C210 5 . The C220 is with firmware 1.5 and 5 C210 are at version 1.4. The UCS C220 was added without problems but it does not brings all the information, while the C210 5 the message that has been successfully added but actually are not. Is there any problem with respect to firmware version for OpManager can perform the
Issue with Deploy Immediately
here is as far as i can see an issue with the option Deploy Immediately. If you have all the patches downloaded and ready - e.g. like a software deployment, then option to deploy immediately to a number of boxes works fine. But if there are patches to download - and the job has to wait until the Download In progress has finished, the patches job IS NOT started straight away, the boxes in the job have to wait until either a) MANUAL service restart b) MANUAL cfgupdate run c) up to 90 minutes for refresh.
How ServiceDesk Plus consider incoming emails as Same Case?
Hi all, I am new to ServiceDesk Plus and a little confused over how ServiceDesk Plus merging emails into same request id. Hope you guys can share some experience. I am planing to change all reply templates using "prefix10000" instead of default "##10000##"" etc. Can this be done? From my testing, seems to be working fine. I am not sure how thorough my testing is though. Thanks in advance.
SDP Web Server Security Updates
We are improving our security through scans and analysis of all of our potentially vulnerable systems. I'd like to know what web server software SDP uses, and how to check on the version. In addition, what is the process for updating the web server software and how often does this occur? Thanks for your prompt attention to this. Joe
Reports not working after update to 9.0 Build 9028
I have updated to 9.0 Build 9028 last night and subsequently when I try to access reports I get the following message shown on screen before being returned to the Home page. "NTLM Failed Redirecting to Login page" We use AD integration and SSO successfully so I am not sure why this error is being thrown. Also, although I am not sure this is relevant, when I go to Admin -> Zoho reports integration I get the following error FAILURE :Exception in displaying zoho reports configuration details. Please
Variable for Requester Job Title
Hi, We can send some requester information variables in email notifications as: $RequesterName $RequesterMail $RequesterMobile $RequesterPhone How can we send requester Job Title? Which is the variable? Thanks in advance, Aritz.
On Behalf Of variables
Hi, We are using $OBOUserName variable to send some information in notifications but we want to know if there is more contact information for On Behalf Of users (telephone, email, mobile, etc...) and which variables should we use. Thanks in advance, Aritz.
Support Center features stop working.
Since we installed Support Center Plus (2 years ago now) we have been having on-going, intermittent issues. Manage Engine have been contacted each time we experience these issues, however they have never been resolved, and we seem to go round and round in circles sending over support case files. Initially we had the system on a SBS2011 server with several other databases, so we moved this over to its own dedicated Windows 2012 server, hoping this would improve the performance, however it hasn't.
New UI
I have just switched to the new UI which I find bland and boring No colour other than the icons and way to much white space It would have been nice for you to test it on users before hand and get some feedback. I much prefer the old interface
Name on reports
HI can you please advise why a Report name has changed from "the given name" to a numerical name when emailing it in PDF format I sent scheduled reports to users and this is now confusing regards Marcia
log file monitor
Hi team, kindly suggest for this below scenario. we would like to monitor the recent modified file in a particular folder and to get an alert if the folder does not contain a recent modified file older than 15 mins.
Add column in Asset groups
Dear Employee, I have made new custom groups under assets, I was wondering I could change the column because I wanted to see the description of the asset but this was not an option. Is it possible to add this feature? It will help me allot better to manage the assets in one view. with kind regards, Jordi van Oosterbosch
Modify Naming attributes with custom advances format
I have tried modifying a username through the "Modify naming attributes" screen using a custom format we have developed (firstname.surname unless it's longer than 20 characters in which case initial.surname) If i create a new user from a template using this format it works correctly but under the modify screen it just uses firstname.surname even if the name will be too long. I've also noticed that when creating a user if the name is still too long it will show an error but through the modify screen
ADSelfService Plus 5.2 Build 5201 - Real Time Password Sync
Hi, We are glad to announce the release of the latest build of ADSelfService Plus - 5201. The new build introduces an exciting new feature to facilitate real-time synchronization of native password changes in Windows Active Directory. Feature: Introducing Password Sync Agent: Now synchronize native password changes (password change through Ctrl+Alt+Del screen and password rest through ADUC) in Windows Active Directory with the users’ associated IT systems and applications in real-time. IMPORTANT
No enrollment page when access via mobile site web portal.
There is no enrollment page or force enrollment when login via mobile site web portal. it only show change password. On desktop site & mobile app work normally. Product version 5.2 build 5200
Availability to assign group based in to the category, subcategory & item
In the option of the capture the name of category we have (Version 9027) the availability to select the technician or Change Admin, In order to make the assignation to groups/technician for the implementation more fast and easy, the bulk import is the best option including the group assign field... in fact is better choice than create a business rule for each combination of category, ex. I have 4500 combination of the category, subcategory & item (bulk import (no problem)), I need create 1500 business
Internal Server Error while adding SNMP v3 Credential
Hi, I'm currently evaluating OpManager for a large project and have run into a bit of a snag. We are required to use SNMPv3 for our monitoring. I've set up some RHEL6.6 test servers running the latest Red Hat supported net-SNMP configured to SNMPv3. I've tested the servers remotely with snmpwalk to verify the servers are responding properly. The problem arises when I try to enter the SNMP v3 credentials into the OpManager GUI. After filling the form and hitting the Add button, A red bar appears stating
Additional field in Service Catalog
Hi, From where can I edit additional fields added in service catalog? Thank you
Added new software report
Hi all, It's possible to have a report that is capable of telling us what software was added today to SD+? Regards
SSO Problem IE 10/11
I cannot get single sign on (SSO) to work with our SDP 9.0 (9023). I have followed the instructions online and in the configuration settings page for SSO. The computer account appears to be working and the configuration I entered in for SSO saved with success. However, every time I go to the SDP site in IE 10/11 or Firefox I get a challenge response (Windows Security) window from the browser. In IE 10/11, if I enter the credential into the Windows Security window, it will pop up two more times. Then
OpManager web page problem
Hi All, perhaps someone can enlighten me. I have problem this morning when suddenly the web page could not be access. Some error I noticed in the wrapper.log files Problem while binding to port 26837 or Processing the data java.net.SocketException: socket closed at java.net.PlainDatagramSocketImpl.receive0(Native Method) at java.net.PlainDatagramSocketImpl.receive(Unknown Source) at java.net.DatagramSocket.receive(Unknown Source) at com.adventnet.me.opmanager.server.StartOpManagerJdbc$2.run(StartOpManagerJdbc.java:435)
Need to setup a business rule based on request status
I am trying to set up a business rule by which I can email all requestors (under Requests) whose tickets are in a specific status like hold to take action. I want to send this email daily till the ticket comes out of Hold status. Can you help on this?
Report on Assigned to Technician Groups
Hi I would like to report on when a ticket has come into my queue from another queue. ie - The date of when the tickets was assigned to another group. Can anyone help. I would like the logic of this for SQL. Thank you
PMP with MySQL
I try connect PMP with MySQL, but in the log see: [16:39:48:653]|[12-03-2014]|[SYSERR]|[INFO]|[16]: Caused by: java.lang.RuntimeException: Cannot run program ""C:\ManageEngine\PMP\mysql\bin\mysqladmin.exe"": CreateProcess error=2, El sistema no puede encontrar el archivo especificado| I have installed the trial version.
changing manage_key.conf file does not help - also blocks restarting
When I change the location to pmp_key.key either from admin menu or directly editing manage_key.conf file (direct the location to a to a usb stick and move the key file to the stick), nothing changes. I can still run the application from my computer or any computer without the usb stick plugged. But when I try to restart pmp service, it does not start. What should I do in order to put this security in effect?
CI Details screen
Is there a way to change the fields that are displayed on the CI Details screen for assets? We have some fields being shown such as sysUpTime that we don't need.
Restrict access to Desktop Central web console to internal LAN only
Hi, Is it possible to restrict access to the Desktop Central web console to internal LAN users only ? We don't have a requirement for it to be accessed outside of the internal LAN. We still need MDM to work Does anyone have any suggestions on how i can go about this ? Regards Jonathan
Script to set status = 'closed' and update resolution field
We had a technician leave and need to close his completed tickets. There are a lot of them. Has anyone written a SQL script to set Status = 'closed', set technician and set resolution? I would rather not go through the database and figure out the relationships to make this work. Or is there a way to mass close tickets in SDP? I am on version SDP version 9. I am thinking the script would be something like this. I just do not know where all the information is stored. Update table1 set status = 'closed',
Sorting by Priority
When sorting by priorty, the requests are sorted by priority...alphabetically, rather than by actual priority. So we end up with this: Rather than: High Medium Normal Low On a similar note, I'm not sure what the priority difference is between "normal" and "medium"; It seems like based on the color differentiation, normal is a lower priority.
Migrating opmanager 11 from windows 2003 to new server 2008 R2
I want to migrate opmanager running on my windows 2003 server to a new server runnig with 2008 r2 . both are 64bit . Opmanager version 11
Java 7 security error on Internet Explorer screenshot on Description
Hello, A java security error arises with Internet Explorer 9 and Java 7 when a user includes an image in Description field from clipboard. We can set up URL exceptions on Java Security, but not a nice job. There is no problem con Firefox and Chrome. Thanks in advance, Aritz.
hide 'common incidents' and 'popular solutions' boxes in Home view
Hello How can I setup SD+ to hide 'common incidents' and 'popular solutions' boxes in a users home view? Thanks Best regards, Marc
Are there plans to make SDP compatible with newer versions of MySQL?
We would like to move our SDP database to our main MySQL Enterprise server. However, we're currently running v5.5.28. As far as I'm aware, the latest version of MySQL that SDP supports is 5.1.x. Are there plans to support newer versions of MySQL? I just read a post that SQL Server 2014 is supported--why not the latest version of MySQL? Thanks!
Backup Failing on multiple devices
Hello, I have DeviceExpoert setup monitoring and backing up 23 devices. Four of these devices do not appear to be backing up. Output from one of the devices: enable Password: ************ CENTRAL-CORE-SW1#copy nvram:/startup-config tftp Address or name of remote host []? 10.1.1.1 Destination filename [central-core-sw1-cofnig]? 2_ConfigFile.txt !! 61654 bytes copied in 0.268 secs (230052 bytes/sec) CENTRAL-CORE-SW1# Anyone able to help? Thanks Nilesh
Notifications bell
Hello, Is there a way to disable or remove notifications bell from SDP? We prefer web-based notifications for technicians and there is no need to have an additional notification on web page. Thanks.
Push Microsoft Office Pro Plus 2013
I am trying to silently push out Office Pro 2013 to remote office computers. I followed the two guides for Deploy Office 2013 and Deploy via HTTP. When I push it to a test computer, I get "Pre-installation has failed: The system cannot find the file specified." I used the OCT and followed the instructions. Attached is a screenshot of my software deployment and the contents of the 7zip file.
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