play wav file in servicedesk
Hi All, I'm new to my company and to service desk, but one thing I notice is they are constantly downloading these msg0001.wav files from the phone voicemail server, to listen to a voicemail that comes in to service desk. I've googled for a wav player extension for chrome, but the pickings arent very good. Does anyone have a solution to this problem? Can the servicedesk page be modified to include an html5 web player thing? Thanks for any ideas you could share. Tim
HIgh CPU (WMI and AV) - Opmanager the Cause?
Hey Chaps, Checking out our CPU alerts is leading me to believe that OpManager is potentially the cause. I see WMIPRVSE is sitting at 20% CPU and McAfee at between 20 and 40% (McAfee is scanning the WMI service 98% of its CPU time) So that's about 50% CPU gone already, this is on 6 or 7 win 2008r2 servers. After doing WMI logging I can see constant requests coming from our monitoring server, i thought i could unmanage a server to prove the theory, but i still see WMI calls coming from the monitoring
SMS messages won't send
communicating back and forth from SDP using Exchange 2010, however when we try to use the SMS feature it fails: Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay Has anyone run into this before? I suspect it's a configuration with my Exchange server, but I'm not sure what we need to do to enable this.
Exchange Reporter Plus 4.8 Build 4800 RELEASED
Hi, Greetings from ManageEngine Exchange Reporter Plus Team! We are happy to announce the general availability of Exchange Reporter Plus 4.8 Build 4800. The latest release comes with a service pack for existing customers to upgrade and get all the features, enhancements and fixes of its previous versions. New Features: Archive Mailbox Size Reports: Display the size of each mailbox in Exchange Display assigned quota for each mailbox Display the archive location viz. cloud based archive and on-premise
restore backup
Hi, I have Service Desk Plus - MSP v.8.2 Build 8211 on production VM server running on Win 2008 R2 Std server. I've created a test environment on another serve with the same OS and I install download Service desk plus - MSP from ME website cuz I don't have the old setup file. So new version of SDP - MSP on my terst server.. Now I want to restore production server backup (v.8.2) to my test server (9.0). I went through normal steps of restore but it it wasn't give me successful message and no data
Bulk import phone number
Is there a way to do a bulk update of phone numbers in AD using ADManager Plus? If so how do you do it? Thanks
SDP 9024 Login issue
We installed SDP 9024 but not login with default username and password. (U :administrator and P :administrator) getting below error.. Please your advice http://localhost:8080/j_security_check;jsessionid=CB98D7076C4470AB1B500A6259AFE3FE
OSX Probe
What are the options for scanning an OSX network with the OnDemand product. It looks like there is only a Windows probe/agent. Is there an OSX probe being worked on? -Nick-
Feature Request - Reoccurring Tasks & Reminders
It would be nice to have a feature that would allow you to define reoccurring tasks and reminders for thinks like weekly meeting. This would help with availability of resources.
Report about support group history
Hello to all, we would like to generate a report to know all requests with any action performed (assign, resolved, change status, etc) from specific support group and from a specific period of time. is it possible? Thanks in advance
SDP server unable to start
Hi, I've installed SDP on my webserver already. I've tried to shutdown SDP but then I couldn't start the SDP by the launcher (http://localhost:8080). It keep showing "the page is not available". Are there any ways to fix this? Thanks.
Add requester custom field in default request template
Is there a way to add a requester custom field in default request template? When I try and edit the template and click on the requester tab the add field box is grayed out? Thanks.
Responded Time on Service Requests
One of my key performance indicators for my technician is initial response time. This is measured by Workorder.RespondedTime - WorkOrder.createdtime. It appears that the wo.RespondedTime field is not available and/or populated on Service Requests. Therefore, I cannot accurately measure initial response time on Service Requests. Is there a reason for this? If not, please fix it on future releases. I'm running 9.0 Build 9018 MSSQL. Thanks, Shannon
ApManager 11
hello , you can monitor the contents of a file ? I would like to verify that a given file linux secure , who will log on via ssh . thanks, Maurizio
How do I know what timezone is in reports?
Sorry for what might be a silly question, but if I'm looking at a report, how would I know what timezone is being used for the data being shown in the report? In a similar way, what timezone is being used when defining the Business Hours and other schedules? Finally, what is the definition of "This Week"? - Is that Sun-Sat or Sat-Sun? I really wish you had an option for a custom period for reporting.
Netflow trying to connect with Google Maps
Hi, I am using Netflow Analyzer linux version build 9860. Sometimes my netflow analyzer get stuck and TRYING TO CONNECT with google maps as mentioning in left bottom side of browser. Kindly advise to solved this issue. BR
Multiple System Generated Replies
For some odd reason and after further investigating this issue started about a month ago. Possibly when I applied your latest update? Is there anything I can check for to prevent a second generated reply from being created?
Modern theme?
Hi we are currently using the latest release just wondering if there is a new modern look and feel we can apply? like Manage Engine ServiceDesk Plus in the cloud.
End of support for NetFlow Analyzer Enterprise edition 7.x
We announce a EOS for NetFlow Analyzer Enterprise edition 7.x by this year end December 31 2014. Current customers with valid Annual Maintenance and Support can upgrade license to Distributed edition by paying the differential cost. This offer is valid until 31st December. This distributed edition has more features when compared to the old Enterprise Edition. 1) HighPerf Reporting Engine : By this we will be able to retain Raw data for 1 Year(need to pay difference in pricing). 2) Ability to schedule
Process monitor false negative
I am monitoring various processes on several different servers. Most of these work fine, but one server keeps showing all of the processes down when they are not. Sometimes this happens several times a day, sometimes it doesn't do this for a couple weeks. I have yet to figure out if there is a pattern to this, and I don't see any configurations that differ from other servers. The one thing I have noticed, is if I click "Add Monitor" I can see the processes there, and after I do that, the next time
TFTP Configuration Backup Location
Can you provide the folder where backup configurations files are stored?
ADSelfService Plus 5.1 Build 5115
Hello Everyone! We are glad to announce the latest release of ADSelfService Plus – build 5115. We have fixed a lot of issues in this build. Issues fixed: Issue in sending password expiry notifications on specific days. Issue in sending password expiry notification to unlimited users in Free Edition. Issue in syncing Office 365 passwords when you are using an older version of Microsoft online services module. Issue which syncs password with Active Directory even though the user's AD account is not
The portal not working.
Hello, I need help: I can not enter the self-service portal from Google Chrome and Mozilla , I can only enter from Internet Explorer.
How do I fix it?
The page is not redirecting properly.
Hi guys: I install the latest update of ADSelService Plus yesterday, and now I can not acces at the self-service portal with domain user , I see this error in the browser: "The page is not redirecting properly". Regards.
ADSelfService Plus 5.1 sp 1.5
Hello Yesterday ADSelfService Plus was updated to version 5.1 sp 1.5, and the problem is that the site does not load on Google Chrome and Mozilla, only in Internet Explorer. How I can fix it?
Can you see changes to file in a certain path?
We have a file server with auditing enabled. At some point someone deleted and or moved a folder. We would like to know who did it. I can't seem to find a way to "filter by path". Is this possible?
dcpatchmgmt.log have grown to over 6GB on some client comptuers
the dcpatchmgmt.log files have grown so large that it is causing some clients to become unresponsive using all of the Disk activity trying to read this large log file during deployments. patches never get installed and user machines are so slow they can't even read their email in outlook. this has caused us to have to shut off desktop central until we can find a solution.
Dealing with Bulk account expirations
Is it possible to use a csv file with account names and expiration dates to quickly manage accounts that we want to extend. I could not find the ability to bulk modify this account feature in Admanager Plus.
convert pcap to netflow v.9
I'm looking for application converting .pcap to netflow v.9. Do somebody any info about?
NetFlow A. Can not see graph Top N IP group by Speed
I just applied service pack 9.8.7 and now the report Top N IP Group by speed no longer will show anything. It just says "no results to display" This is a very important report for us. Any suggestions?
Log Analytics in OPManager
Im running OPManager version 11400 I saw there is Log Analytics tab in OPManager. How to use that? I also have Event Log Analyzer running on other server.
CAB, Change Advisory vs Change Approval Board
Hi guys Our IT organisation is quite a small one vs the size of our company, the issue we have is that our CAB actually has to approve the Change as well While we do understand that our process is not 100% correct we would like to have the ability to give the CAB role the ability to approve changes. Is there a quick and easy way i can get this done in the database perhaps as the approve role is disabled for the CAB role. Please let me know Thanks
ServiceDesk Plus 9025 Released
Dear Users, Service Pack 9025 which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9025 : SDF-28529 : Configuration to import Manager field of a user from Active Directory and assigning it to ReportingTo field of a User. Issues Fixed in 9025 : SD-58117 : 9023 Migration got failed if a CI type named IP Phones already exists. SD-58155 : Add/Edit approval were not configured based on
Disable the Copy User Button in User Creation templates
Our environment does not permit the copying of user attributes when creating users. Is it possible to disable this feature in the user creation templates?
Forwarded or replied conversation picks up wrong date
I can't believe I have used this for 2 years and only recently noticed that when we reply or forward a conversation in a ticket . .the date/time/ and 'who did it' is copied from the ticket and not from the conversation we are forwarding or replying to. Since we have some events that span months this can become very miss leading with time. It seems to me that this is a problem with the software, since it is not the behavior I would expect. I however have no idea if this is a recent or long
Calendar on Dashboard
Good Afternoon all who read this, Last week I had updated our copy of Service Desk Plus to build 9027, today one of my techs had mentioned that the calandar on the dashboard registered all tickets that came in on monday, ysesterday, as being processed on Sunday. I have searched through the Admin menu and no luck, any ideas what could have caused this and how to fix it? Thank you, - Dan
CPU,Memory Snaphost OpManager
Hi I have an issue when i discover the switch force10 e300 the CPU,Memory and backplane are blank so when i verified the device template monitor is blank too and i added moitor but the cpu and memory and backplane doesnt exit Regrads Ahmed
Help to create device template for Dell Switches
Hi, I got the MIBs for Dell Switches and I would like to create a template for them to show the CPU, memory utilization, Backplane etc etc.. Any help? thanks,
Can't discover computers.. help! - Problem while discovering the workstation.
I am having issues getting computer discovery to work in production. First try in our testing environment worked so never thought it'd be an issue. When I scan the computers OU it detects the machines but outputs the error for the machines: Problem while discovering the workstation. I tried to turn off the windows firewall which still threw the same error. Since this is a generic error it is hard to pinpoint. I tried to find information from /asset/Inventory_TroubleShooting.jsp but it didn't include
After Tickets are merged, email no longer updates the ticket
My subject line is an over statement. If 3 tickets are merged (maybe: xx101 xx150 and xx198) they typically all are on xx101. If email is sent to the ticket system with ##xx101## in the subject line, the ticket system correctly updates the ticket. However if either ##xx150## or ##xx198## are in the subject line it does not find ticket xx101 but instead creates a new ticket. This may be how it always worked.. but I thought it was previously updating the ticket no matter which of the three
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