How ServiceDesk Plus consider incoming emails as Same Case?
Hi all,
I am new to ServiceDesk Plus and a little confused over how ServiceDesk Plus merging emails into same request id. Hope you guys can share some experience.
I am planing to change all reply templates using "prefix10000" instead of default "##10000##"" etc.
Can this be done? From my testing, seems to be working fine. I am not sure how thorough my testing is though.
Thanks in advance.
I am new to ServiceDesk Plus and a little confused over how ServiceDesk Plus merging emails into same request id. Hope you guys can share some experience.
I am planing to change all reply templates using "prefix10000" instead of default "##10000##"" etc.
Can this be done? From my testing, seems to be working fine. I am not sure how thorough my testing is though.
Thanks in advance.