Hello

 

I need some help, i have an OPManager server in linux that is monotoring about 1000 devices.

The workflow work fine until the part where i want to log a ticket or send an email to someone.

Everytime i try to do the log ticket in SDP or email it fails:

 

Here is an example:

 

Swtich_down_Critical - GE_PQ_MITRENA_SW01
Task execution failed - Internal server error occurred.
 

 

 

1. Ping Device

Ping command used was : /bin/ping -c 4 -w 4 -s 32 10.184.0.20
 

2. Ping Device

Ping output : PING 10.184.0.20 (10.184.0.20) 32(60) bytes of data.
40 bytes from 10.184.0.20: icmp_seq=1 ttl=59 time=24.4 ms
40 bytes from 10.184.0.20: icmp_seq=2 ttl=59 time=19.6 ms
40 bytes from 10.184.0.20: icmp_seq=3 ttl=59 time=24.6 ms
40 bytes from 10.184.0.20: icmp_seq=4 ttl=59 time=22.6 ms

--- 10.184.0.20 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3024ms
rtt min/avg/max/mdev = 19.687/22.873/24.687/2.004 ms

 

3. Ping Device

Ping failed : Unable to reach the device.
 

4. Add a Time Delay

This workflow has been delayed for 5 seconds.
 

5. Ping Device

Ping command used was : /bin/ping -c 4 -w 4 -s 32 10.184.0.20
 

6. Ping Device

Ping output : PING 10.184.0.20 (10.184.0.20) 32(60) bytes of data.
40 bytes from 10.184.0.20: icmp_seq=1 ttl=59 time=19.4 ms
40 bytes from 10.184.0.20: icmp_seq=2 ttl=59 time=16.0 ms
40 bytes from 10.184.0.20: icmp_seq=3 ttl=59 time=28.9 ms
40 bytes from 10.184.0.20: icmp_seq=4 ttl=59 time=20.9 ms

--- 10.184.0.20 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3024ms
rtt min/avg/max/mdev = 16.068/21.335/28.900/4.711 ms

 

7. Ping Device

Ping failed : Unable to reach the device.
 

8. Send Email

Task execution failed - Internal server error occurred.

Can someone help me?