Hi there,

 

We'd like to decommission a support group (it's actually defined in the Default Settings, and cascaded through Copy to all sites, so effectively, we wish to decommission many support groups - one on each site).

 

The only option appears to be to "Delete" them, but you can't delete groups that have any references left, including assigned requests. We don't want to lose the history of these assignments, so unassigning all the historic requests is not really an option.

 

We don't have this problem when "deleting" technicians or sites, as they're not really deleted from the database but hidden/retired so they can no longer appear in drop-downs. Where is this functionality for groups?

 

Thanks,

Richard