"Request - Additional Fields" Email Command Settings only work for Portal Support Reps
Has anyone had an issue where the additional fields you create (under "Request - Additional Fields") only auto-fill using the "Email Command Settings" if the user who sends the email is a Support Center Plus Support Rep?
All of the default fields auto-fill no matter the user. But all of the fields we have created only auto-fill when the email request is sent by a portal support rep.
Topic Participants
kelly ellenz
SupportCenter Support
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