missing software
Hello, I ran a report to find out which machines had the agent installed. While using the information, I realized at least one machine was missing from the report. The report is just a custom report: Software Name equal "ManageEngine Desktop Central 9 - Agent" columns - Computer Name, Logon User, Model I checked the computer, and it does not list the agent under the software tab. On the actual computer, the agent is installed, and it does list it in both SoM as being installed, and it is listed in
Tie new Remote Office to existing Distribution Server
We're deploying a large number of sites which we'd like to organize according to their site codes. It would be excellent for organizational purposes if we could tie a new remote office to an existing DS without having to deploy a new DS. For example if we have a DS in a hub site where multiple primary offices terminate to their local MPLS cloud we'd like to have a DS there which services multiple site codes. With the current architecture we have to assign multiple sites to the site with the DS.
Incrementing Usernames
When bulk creating users we use the format for John Smith, SmithJo. Occasionally we'll have a situation where there is a John Smith and a Joanna Smith, resulting in duplicate usernames. Is there a way to automatically increment usernames when there is a duplicate, appending a 1, 2, 3, etc. to the username? This way, Joanna Smith, being created first would be SmithJo, and John Smith would be SmithJo1.
Self Service - Customize Layout
For the user information tab that maps to ADUC.... 1) Is there a way to modify the order of the "Groups"? I tried both Internet Explorer and Edge and am unable to move the Group panels around to reorder them. 2) Since you can add multiple Layout templates, how do you select which one to use by default?
Scripting page error?
Please see the attached image. When doing a reset with the gina addon after successfully answering the questions my users receive the following error. If i hit yes the password is successful. How can fix the scripting error?
Longtodate
I am trying to run this query in Sql Server and it is trough me an error saying 'longtodate' is not a recognized built-in function name.' Can you please me out in fixing this . SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",cd.CATEGORYNAME "Category",wo.TITLE "Subject",ti.FIRST_NAME "Technician",pd.PRIORITYNAME "Priority",std.STATUSNAME "Request Status",std.ISPENDING "Pending Status",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.COMPLETEDTIME) "Completed Time",wo.TIMESPENTONREQ
violations
Dear Suppoer we are looking report to show us "SLA violations (yes/no)" can you Please hep us out
How are reports based on Group Membership evaluated
Certain reports allows you to select a group instead of a user as the filter for that report. How exactly is this evaluated? is it in real-time i.e. check the current membership of that group in AD. Also, does it account for nested group memberships?
Performance Reports
Hello, I have to produce two simple reports multiple times a day and at the moment I need to run a number of reports to be able to produce this. Could you please provide a New Query Report sql script that will show the below details. I would also need to be able select amend the script easily to show either a date range, or Today; Yesterday; thisweek etc. To clarify Resolved should include: Report 1 - By Technician Agent Open Events # Open out of SLA # Logged # Total Resolved # Resolved in SLA
Managing software licenses
I'm looking for documentation which explains how to enter software licenses and manage them. I started putting in my license information and let the application apply the licenses to the workstations, however I am having issues with adding additional licenses which have the same Serial Number. This is not an application issue, I 'm not understanding the software license management workflow. Any suggestions? Thanks Sal
Purchase Order Email Template
There should be a way to customize the email template that is sent for purchase orders (Much like requests). And the email that is sent to the vendor should be customizable.
ServiceDesk Plus 9106 Released
Dear Users, SDP 9106 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Features in 9106 SDF-60445 : Enhancements on Field & Form Rules feature. Support for date type fields are added. Support for Service Catalog Resources are added. Template tasks can be set or unset using Custom Scripts ,based on criteria. Script Editor is enhanced to support auto-completion and display errors and warnings. Use CTRL+SPACE key for auto-completion.
Sorting incorrectly?
In the widget "Interfaces by Bandwidth Utilization," the Receive and Transmit columns appear to sort incorrectly, as if it was by text rather than number. For example, if one sorts in descending order, 9.9 comes up higher than 80.54 when it should be the other way around.
Automatically assign all tickets to a Support Group?
Hi, We are setting up SDP and will have 2 or 3 support groups (Level 1, Level 2, etc). We only have 1 email address that comes into SDP (ITSUpport@...) and we want all tickets to get assigned to the Level 1 group by default and to have an email go to the Level 1 people when that happens. The only way we want a ticket to go to the Level 2 group is if a Level 1 person manually assigns it to that group in which case we then want the Level 2 group members to get an email. I see things about adding a
reassociate probe to opcentral
in the long sage of trying to get ssl running and communications to the probs working I removed one of the probes from opcentral Is there a way to get it back without uninstalling and reinstalling? The probe is still up and running and collecting data I just to get it back into central I saw on another thread that it was possible in IT360 and I am hoping there is a similar procedure for OpManager Central John
URL monitor emails
It seems that URL monitoring emails no longer work. Opman sees that the service is down but never sends out an email advising us so. Anyone at Build 11500 having the same issue?
HTML option for scheduled reports
I've already made this a feature suggestion through the appropriate support channels, but here it is again to see if enough people can vote on it to make it a serious candidate for a future release. HTML option for Scheduled Reports!!!!!!!! Lets say a company has IT staff who travel and roam internationally. It is very frustrating to get an email on their device that requires them to download a PDF just to view the contents of a scheduled report from OpManager. When you create reports they can
Reports (under a device) missing
In OpManager Version 10, I used to be able to run "Reports -> report at a glance" from within a managed device. I cannot find this in Version 11, does it not exist anymore? Regards -Gary
ServiceDesk Plus - Update requesters from Active Directory
One thing noticed is that if a requester has previously been imported from Active Directory, once they leave and are removed from AD/the OU they were imported from, they still remain in ServiceDesk Plus regardless of any subsequent syncing. This means that SD Plus can become full of a whole load of redundant users that you otherwise have to manually remove - unless there is a better way to update?
Kentix AlarmManager - Device Template
You can download the XML File and integrate easy the Kentix AlarmManager device into OpManager
Getting Event ID 0 PostgreSQL error on OpManager Server
Our OpManager Server database is crashing multiple times throughout the week. I am noticing the following error in our Eventlog: Log Name: Application Source: PostgreSQL EventID: 0 Description: The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display
Python script
Hi, I have script that work well with Nagios in my SUSE sles 11 machine. How can i use the same script and add in Opmanager -script monitor template? Below are the script that i need to put in Opmanager. Thanks #!/bin/bash if [ $# != 2 ]; then echo "Bad number of parameters. Provide warning limit and critical limit" exit 3 fi ntpfile='/etc/init.d/ntp' if [ ! -f $ntpfile ]; then echo "ntp daemon not found" exit 3 fi offset=`/etc/init.d/ntp status | awk ' { print $9} ' | sed -n 3p` if [
Problem starting services
Dear Support, I have install SDP-MSP in my machine So when i start the Service it shows me error. Could you please help me out with it? Please open the attach file
ManageEngine ADAudit Plus 4.6.0 Build Number: 4681 Released
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 4681 introduces 'Technician delegation & auditing' feature, which allows administrators to delegate roles and monitor their activities in the product. Also, ADAudit Plus enhances its 'Consolidated Audit Trail' feature, a search based real-time reporting for Active Directory objects [user, group (new) and computer (new)]. Type object name to instantly view the change summary and in a click drill-down for an in-depth analysis
Setting a default reprting Period
I used to use this query after updates to the product to set a default reporting period: update audelement set default_input_value='onehour' where element_id =16 Seems like it does not work anymore. Can anyone form support comment?
Unmanage and Reset Status
I'm seeing a random issue in Application Manager where I perform the action Unmanage & Reset status for a monitor and the status sets to Unmanaged but the Availability status goes red. Is there a way to clear the status of the monitor? Currently the monitor does not show up in our list of alarms to clear either. Any help with clearing this issue would be greatly appreciated. Product: Applications Manager 11 Build Number: 11910
Can't restore file config .
Hi everyone. I was backup data file config of opManager by https://www.manageengine.com/network-monitoring/help/userguide/backup_restore.html I copy folder backup in C:\<OpManager Home>\bin\backup After i was arhive it file ZIP by name backup2808.zip and install new opManager. After new opManager, I was command line using CMD by admin C:\<OpManager Home>\bin\backup>RestoreDB.bat backup2808.zip and have log ************** Restore operation started ********************** Restore started
Esx's not classified as "ESX servers" once deleted and re-discovered in Verion 11.6
Hi We are testing version 11.6 (still running in // version 11.4), for that I've added one of our vcenter 5.5. After like 15min, we were able to see all the vm's & the 2 esx's, everything were classified in the "virtual" tab as expected. - Problem is when i delete the 2 esx's, then a force to re-discover via the vCenter, they re-appear couple minutes later but they never came back as ESX server in the "virtual" tab !! - Same behavior with the Vcenter, if you delete it, and re-add it : vm will come
Service Desk Plus does not start after migrating db to MySql
Ubuntu 14.04.03 & MySQL 5.1.50 Service Desk fails with message error:Failed to start the server. Please refer logs for more details On Postgress worked and we were able to log as administrators... No logs seem to have been written Please advise!
New Virtual Machine Mgmt for ESX in v11
Few questions (v11600): Background: We upgraded from v11600 from v10xxx and it initially seemed everything migrated over, however, the VM's were not showing up under Virtual or Server menus sections, only under Inventory | All Devices. ESX and VCenter the same. Removing ESX and VCenter and re-adding changed nothing. Support stated we needed to remove everything and then re-add just the VCenter to let the discovery. This worked ONLY after adding VCenter via the Settings | Add VCenter option...
Auto Populate Fields
Is there a way to auto populate a field (like user description) based on other imported data? Here is my scenario: I work in a school and we are mass creating students. To accomplish what we want we essentially need four things: first name, last name, school and year of graduation. EX: First: Jon Last: Doe Year of Graduation 2016 (stored in a custom AD attribute) School name: highschool From that we need to generate usernames that would read as jdoe16 following the above example. I've been able to
Users Without Managers report
We use an AD attribute to manage user types. For example, under employeeID, we have a designation called "C1" which stands for a Non-Employee. Every C1 in our domains has this attribute and we have a requirement that every one of these accounts must have a manager. I want to run the Users Without Managers report on a daily basis and only report on C1's, meaning I want to use the value in this attribute to generate the report and do not see any way I can accomplish this simple task. Is there any
Can reports in ADManager Plus use WMI classes and not just LDAP attributes??
I need an AD workstation/computer report that pulls WMI class information, as well as, LDAP attributes. Can ADManager Plus do this??
Error Code : 8007202f
when I ma trying to create new users in AD Manager its showing me following error: Error In Creating User,A constraint violation occurred. - Error Code : 8007202f
csv import=>modify users. fail
hi, I fail to upload from csv file to modify users. how to resolve this Hmm, we can't reach this page. Try this Make sure you’ve got the right URL: http://localhost:8080
localhost fail to upload csv
hi, I'm facing issue while upload csv file via modify users. err msg: Make sure you’ve got the right URL: http://localhost:8080
How to add the LDAP attribute extensionAttribute1
How can I add the LDAP attributes like extensionAttribute1 coming with the Exchange schema to ADManager Plus? Adding the attribute is not an issue, but the values don't shoew up in the User Reports. Best regards Rolf-Achim
How to bulk edit user templates
Hi We are currently using Admanager plus for managing users. Recently we performed some major upgrades to our AD-Structure, and now our templates are outdated. We need to update the templates with new groupnames and OU's. Needless to say this will be a big task since we got over 200 templates. Is it possible to automate this task? I checked the psql db and found some tables that might help me on the way, but I would like to get some documentation if that's possible? Regards, Lasse
Notifications to requestor
Hi Team, In ServiceDesk Plus there is possibility to Acknowledge requester by e-mail when the request is updated. I'm looking for possibility to minimize such notifications to one only for the first update of the request. As soon as request is updated more there shouldn't be any notifications send to requestor. Can you help me with this? Where I can configure this? Currently, if this option is ON requestor receives a lot of mails for even some small changes and I need it to be only 1. Waiting for
Send Notification Failed
Dears, Please help me with the issue I face while trying to reply or forward requests and please note that scheduled reports are working normally. Thanks a lot
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