CAB members attach to template?
Is there a way to automatically associate a group of CAB members to a Template for a Change request? And is there a way to hide stages such as Planning and Implementation for a change request workflow?
Unable to add account after upgrade to 8.2 (Build 8200)
I am not able to add account to any resources after the upgrade PMP is throwing an error: <div part="REPONSE_STATUS" class="hide">__ERROR__</div>
<div part="STATUS_MESSAGE" class='hide'><table border=1><tr><td><b>Cisco Accounts - <\/b><\/td><td>1<\/td><\/tr><\/table></div> Regards Max
deleted when it is about to get overdue.
Dear Support, We are getting this error, Could you please tell us what that mean ? It seems that the request with request id 40012 got deleted when it is about to get overdue. ====================== End of Forwarded Mail ======================
Business rules and custom fields
It would be nice if we can automate changing the value of a custom field based on an incoming request. Specifically we would like to copy the value from a requester custom field to a request custom field, so we can maintain these field values long after the requester has been purged from the system. -Ross
Critical: error when mysql starting: An error occurred when initializing system tables
Dear all HiI am getting this error: Column count of mysql.db is wrong. Expected 22, found 15. Created with MySQL 0, now running 50150. Please use mysql_upgrade to fix this error. mysql.user has no `Event_priv` column at position 29 Event Scheduler: An error occurred when initializing system tables. Disabling the Event Scheduler. the error file is attached. Thanks
Tooltips for explaining field requirements
Hi, For templates with additional fields I want the description of the additional field to display when the user's cursor hovers over the title of the field. Am I missing something....is there anyway to enable this at all? It just seems strange for the functionality to be there for the main template description when viewing the request and incident catalogue drop down but not on individual fields. This would greatly help with some of the more complex forms we are putting in place for change management.
Inconsistent naming for Resolved/Completed
I'm not sure where to put this observation/recommendation, but I'd like to point out that for many of our users the term Resolved and Completed are not interchangeable. Presently, when we mark a Problem as resolved, it disappears from our view of Open problem records. It is then visible by going to the Completed Problems. Does anyone else have technicians struggling with this?
Remote Command Prompt doesn't work in Win 7
Just downloaded 'Desktop Central Free Windows Tools' and everything works except the 'Remote Command Prompt' which says the following when I try to connect to any Windows 7 computer... Remote Command Executor Copyright 2006 The WiseGuyz [ http://talhatariq.wordpress.com ] Author: Talha Tariq [talha.tariq@gmail.com] Initiating Connection to Remote Service . . . Failed Couldn't start remote service The system cannot find the file specified. Any ideas? Thanks
problem opManager interface counters
hi, we have have problems monitoring the interfaces with opmanager in 5 Cisco ASA's 2 x ASA 5510 IOS 8.4.6 3 x ASA 5580 IOS 8.4.4-1 we can monitor the CPU, Memory, Sessions Count with right SNMP v3 credentials, but in the inferfaces tab, we only see the interfaces but any information related to them (buffer errors, traffic statitiscs, etc...) I think all configuration of snmp is ok, and if I go to the MiB Browser I can obtain the values with the IF-MIB, anyone has any idea of what can we
Template direct link
Is it possible to get direct link to form for filling? User creation or modification ones.
URL Monitors in a Business View
Howdy I'd find it really handy to have the ability to add a URL Monitor in to a Business View. In our case we have BV's per customer and rather than showing them the status of the shared customer web server, I'd like to only show them the status and stats of their own URL. Could you please consider this in a future release? Cheers Nigel
Wont install on Oracle7/CentOS - PGSQL issue?
We currently have v11300 Essential edition running without issue on Suse Enterprise 11 SP3. I need to have this installed on Oracle 7 as we are migrating away from Suse. The latest version downloadble installs and runs fine, except it no longer supports ESXi, only vCenter which we do not use.We have OpManager to monitor 3 ESXi servers, so upgrading to the new version is a non-issue right now So far I have not been able get OpManager install successfully on either Oracle 7 or CentOS 7. So far the
Translation in different languajes of custom fields
Hi, We have some custom fields on different templates. We will use the system with workmates from Japan and we can't see how we can include the translation for this fields to let them see everything in japanish when they use the shared template. This is an ofuscated example example.
Cannot Convert Postgresql to MSSQL
I have followed these instructions, and cannot convert my Postgresql to MSSQL: https://forums.manageengine.com/topic/migrate-postgresql-to-ms-sql At step 6, i get this: "Are you restoring this data in Production Build" I click yes, and it fails. I've attached the restore log file. Any ideas?
Import Category form csv file - ServiceDesk Plus MSP
Dear, I would like to import Category from csv file and for only a ACCOUNT , but when I Import completed all ACCOUNT Impact How do I do that? Thanks. Hien
Close the Task
hi, The technician failed to close the task when the change passed Implementation Stage. I can set "Associated tasks should be completed" in the "change closure rules", but it checked in the Closing Stage. Can I set the role to check when the technician click the complete in the Implementation Stage?
Query Report/Request Module - Last Update Time from Yesterday 4:30pm to Today 8:30am
I am looking for a way to run a report of any requests that have been modified outside of our business hours. So a report that can run to show requests that the Last Update Time was from Yesterday at 4:30pm until Today at 8:30am. But on Monday's this will be from the previous Friday at 4:30pm until Monday at 8:30am. If we could get it to automatically email the report that would be even better! We are running SDP MSP v8.3 8310, on Postgres. Filter by Account. Fields to view are Request ID / Requester
OpManager 11 SQL Config issue
Hi, I'm trying to install and setup the MS SQL part, but its not allowing me.... can you please assist ? Do I need to setup ODBC connection ? create the DB before hand ? Open ports ?? SQL and OpManager are on the same box.
IDEA: Preventive maintenance should be given to technician with no admin role
Hello, it's a bit sad the preventive maintenance is only available in the admin panel, a simple technician should have access to create it (maybe with some limitation) but right now it cannot be delegated to a trust technician. i'm in the case where a specific non IT group has a lot of preventive maintenance to do, but there's no way i would give them access to the admin rights :/ regards
How to set a specific time for Active Directory import schedule
When setting the AD import schedule the time of import appears to be set to be equal to the time you saves the setting. I would like to change the import to run during the night, is there a way to set the time of the schedule manually? or am I forced to hit the save button at some unsociable hour in the night!?! Thanks All.
Access Group On Assets
Hi Dears Is there any way to create access group to some type of assets ? i want to create access group to some type of my assets. for example i need to give access to some special assets like Camera.another technicians shouldnt see some type. how i can have this? Thanx
Failed to extract archived files : CS6MAsterCollection_Install.pkg.zip when deploying to Mac.
Received the above error when trying to deploy Adobe CS6 to mac computers. I already customized the CS6 and make it a zip file but somehow cannot extract when deploying. Any suggestions?
2 Remote offices using the same distribution service
Hi, I was wondering if it is possible to have 2 different remote offices use the same distribution service? Example we have a office where the subnet is set for those computers to be under a remote office, but we don't have a distribution server there. We currently have this remote office using direct communication but this is not the most ideal as it will use more bandwidth going across the network than it would using a DS that is close to the remote office.
Report for Unmanaged Devices
I'd like to have a schedule report that goes out everyday that lists all the Un-managed Devices in a device type. We have 300 small branch offices that we monitor a CradlePoint router at. We monitor via SNMP the inside interface so that we know when the VPN is down. If a branch is being moved, down for upgrade or repairs our field team puts a ticket in to un-manage the device. I know these techs and they will just let a site remain unmanaged if that means they would get alerts and tickets. I need
Wish to customize my login screen
Hi, I would like to customize my login screen for SDP web interface and was wondering what files do I need to change to make this happen? Thanks for your time. rsnellman
ServiceDesk Plus 9107 Released
Dear Users, SDP 9107 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9107 SDF-59913 : Additional Fields can be configured as 'common' for both incident and service requests. Issues Fixed in 9107 SD-60694 : Issue with request description, when simultaneous 'edit' operation is done on a request. SD-54731 : Issue in attaching files with same name for a request. SD-60251 : Admin -> Support Groups -> Associated
Scanning a bar code into Assets for Asset Management
In the process of setting up using the Assets section of Service Desk plus for asset life cycle. Would like to know if I have asset tag with a bar code on it, will I be able to scan this into Assets? If so can I get some assistance on how to do it? Thanks
ServiceDesk Plus reports wrong license key for Windows 8 and Windows 2012, does not detect the license key for Office 2013
ServiceDesk Plus is not able to properly detect the license keys of the new generation of Microsoft software , including: Windows 8 , Windows 8.1 , Windows 2012, Windows 2012 R2, Office 2013 . This serious deficiency has been repeatedly reported to Zoho and the answer has always been " is Microsoft's fault that changed the method of management of license keys " This will be true , but the competing products are perfectly able to correctly detect the codes. The advertising ServiceDesk Plus reports
File monitoring not show user, process name and domain
Hi all, I've added file monitoring, but the log doesn't show the Username, process and domain as picture blow what's wrong with my configuration? although I check with enable setting and solution? Thanks and best regard, Kongkea!
Event log Analyser NPS server role log support
Dears does the Event log Analyzer supports logs from Microsoft NPS server role?
User Conference 2015
We are happy to announce our next big event in the US - ManageEngine User Conference on IT Service Management in our head office at Pleasanton, California on November 5th and 6th of this year. Two days of power-packed product sessions, training, and more. What do you gain? · Gain insights on using the product effectively · Learn the common problems you might encounter and to fix them · Best practices and tips on using the product from other fellow users Meet the Team
Schedule Agent Install
Hi, I'm currently rolling out Desktop Central agents across multiple sites for a customer. I have a list of desktops/laptops to install the agent on and have added this to the computernames.txt file. Running the the setup.bat file is fine during office hours, but is it possible to schedule the script so that it runs outside of office hours? This is so I can install the agent on desktops that aren't turned on until the evening or at weekends. I'm guessing this would require amending the setup.bat
SupportCenter Plus Hotfix 8002 release
Dear Customers, Today we have released the hotfix 8002. You can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features included and issues fixed in this release Features/Enhancements : Sl.No Feature ID Description 1 12899 Salesforce CRM Integration - Enables you to import Account & Contact information from Salesforce CRM to SupportCenter Plus with periodic sync options 2 10943 Single user import from Active
Reports to show which GPO being applied
Please consider adding reports to show policies being applied so we can trace down to know if a particular policy is causing issues or if a newly created policy is working as expected.
Print Request with Tasks
Is there not a way to print out a request with the task list included?
AD Excludes on Import
Hello, Is there anyway you can exclude AD accounts from import based on a AD field entry. For example if I had a field on an AD account with the entry SERVER ACCOUNT, is there anywhere I can configure to exclude this account from the import? This has been possible in other systems I've used. Thanks Lisa
Log file size
What range would be considered normal for the log files on any client machine and how does it manage its size (number of days vs size etc)? Secondly, Is there a way i can manage that?
Consolidate Windows Report
Hi, I'm creating a report that I want to include logon failure, account lockout, network share access, addition, modification and deletion activities. I had found the pre-defined reports for above activities under Windows report, based on which I had created my favourite reports. However, I'm facing a challenge to consolidate all these reports into 1 single report. I didn't not found any feature in ELA that would allow this to be done. Unless if I had missed something, is there really a
AS400 Password Verify & Reset not working after Upgrading to build 8102
Greeting ManageEngine, We where running on build 7105 and recently upgraded to build 8102 for the security reasons. Then, we realised that Password Verify operations are no longer working after the upgrade, for resource type IBM AS400. The operation returns the result "Password not in sync", even though with the same password stored in PMP you can manage to successfully login to the actual resource (telnet via Auto Logon Helper, or manually). As for the Remote Password Reset operations for AS400,
9107 Migrating from Windows Server 2003R2 to Windows Server 2012R2
Hello! I had ME SDP 9107 (32bit) (PostgreSQL version) runned on the Windows Server 2003R2 SP2 x64 server.The server broke, but the backup stayed. I tried to restore backup on a new Windows Server 2012R2 server with no result... Restoring was stop at once after the beginning. I tried 32 and 64 version of ME SDP 9107. Then I tried to install ME SDP 9107 on a VM with Windows 7 (32bit) and the backup restored successful without problems. Is there any restrictions for a migration from an old Windows
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