Help with mail notification in Outlook 360
Hi I've configured the mail server to send notifications for every ticket SD+ receive, but it seems it didn't send anything, can you help me. Thanks for your help.
Enabling inbound processing of mail and automatically creating an incident
Good Afternoon, I just wanted to confirm the correct process for receiving tickets via email and having SDP automatically create the incident. As I understand it, we need to: - Configure our mail settings for automatic fetching of email - Create a business rule with an action based on the email contents. Are we missing anything? I ask because completing the above, mail is not getting imported into SDP, and the emails are not being deleted from the mailbox. The fetching process appears to be working
Adobe illustrator 9 error message
Illustartor 9 was working fine but after using a registry cleaner no longer loads. Receive error message PDF Poquito50iRelease.dll not a valid windows image.Reloaded the software from add and remove programs appears to load,have the correct regkey but still get that error message. Help!!
Lost DC, How to change if cant login to admin portal?
I lost the domain controller that must have been specified in the config of ADSelService. Now no users can authenticate to the application and I cannot access the admin portal to change the domain settings. How do I make the DC setting change to point to another DC?
Installing AD360 as Service question
Hi all, Installing AD360 as service will manage every component or i have to install every component as service too? Regards
Backups problem after MS SQL migration
Hi, I’ve installed AD360 and changed DB server for MS SQL, I’ve followed your guide (https://www.manageengine.com/active-directory-360/help/getting-started/migrating-pgsql-to-mssql.html), so far so good BUT now I can´t make backups. The application is working but I cannot make backups. Can anyone help on this? The error log (backuplog) is: [09:54:43:440]|[08-28-2015]|[com.adventnet.mfw.BackupDB]|[INFO]|[10]: BackingUp DB Started| [09:54:43:502]|[08-28-2015]|[com.adventnet.mfw.Server]|[INFO]|[10]:
I can't restore db
Hi! I have "manage engine service desk plus msp build 8309" and the new instalation is the same build as a db what i need to restore. I use restoredata.bat but i have this message.
How to start log collector again?
We had an issue that a disk storing logs has ran out of space and EventLog Analyzer stopped collecting logs. I have increased disk space and rebooted the server. EvLA service haven't started automatically, so i have started in manually. But Dashboard still shows no data for the last two days. How can i turn the log collection back? Can't find anything related in the settings. Also i have found a pdf user guide and it points to Help > Support. But i don't see Support option in the Help menu. Using
Aggregate reports - some tables empty
Some of the tables in the Aggregate reports show "No Data Available", but when I navigate to that section under Reports, there is data. For example, in the default Aggregate Report I select "This Month" and the date shows August 01 - 20 11:59pm. The OU Management graph shows "No Data Available". If I click the Reports tab, then go to OU Management > Recently Modified OUs (or Extended Attribute Changes), there is data there from 8/5. It is likewise for the Logon Events tab; I can only get anything
Weird user name
I have configured file auditing and on the report few times I have Accessed by - (username) equal to '-'. What user is this? Maybe some kind of bug?
Error when trying to login as technician other than "admin"
I've added a couple Active Directory accounts as technicians ("super admins"). When I try to log in as any of them it redirects me to http://<servername>:8888/j_security_check?loginComponent=AdminLogin&formSubmit=SSP and says "the webpage cannot be found" If I try it from Chrome i get Sorry,the page you requested was not found. Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination, try from our home page. And when I click on "home" it just throws
VMWare Monitoring problem with VM and multiple network card
Hi, we're testing opmanager with vmware plugin and we seems to have problems when the VM has multiple network interface. Just an example: We have a win2008 machine with 2 network interfaces, one on the public network and one in a private storage network not routed outside of the storage switches. When we discovered the host we saw that opmanager discovered the VM with the "private" ip address as the main address and as the hostname too (this address is not in the dns reverse lookup). The WMI monitor
Getting Started with On-Premise Poller - Application Manager Integration
HI Folks, AlarmsOne seamlessly integrates with majority of IT infrastructure monitoring, cloud solutions and more. To integrate On-Premise application like ManageEngine Application Manager, OpManager, NetFlow Analyzer, Nagios and Solarwinds, we provide On-Premise poller which pulls alarms from those application and send it to AlarmsOne service securely for analyzing and reporting. On-Premise poller is a lightweight, stateless, auto-updating software component which can be installed on your internal
Patch Management - MS15-093
Hi, What about MS15-093. It seems to be really critical. https://technet.microsoft.com/en-us/library/security/ms15-093.aspx This security update resolves a vulnerability in Internet Explorer. The vulnerability could allow remote code execution if a user views a specially crafted webpage using Internet Explorer. An attacker who successfully exploited this vulnerability could gain the same user rights as the current user. Customers whose accounts are configured to have fewer user rights on the system
Can not run Service Desk Plus
Dear Support, When i run script "...[SDP]Home\bin\run.bat" the server appear issue. Please support me. Could Not Find E:\ManageEngine\ServiceDesk\bin\jndi.properties Server is starting. This may take a minute ... This evaluation copy is valid for 29 days Press any key to continue . . . Thanks
Opmanager 9 > URL Monitor : Host Unavailable
Hi Everyone, I have a problem about URL monitor. I added URL WebSharePoint (intranet) for monitor ULR Web Site but i found the error : The URL http://xxxx.co.th is Down, Reason : Host Unavailable . and i tried search on ManageEngine Community but solution can't work for me. please kindly suggest methods for solve this problem. Regards, Aehbudjet
URL for SharePoint on 11.6
Hi, I have upgrade my OP-Manager installation to 11.6 during last weekend and since then all monitored URLs of SharePoint or websites using NTLM authentication are failing. You can see attached the URL monitor, the response if i click "Test URL" is "Host Unavailable" but if click the URL another page opens with the correct content. I have re-applied the fix copying "cryptix-jce-provider.jar" from "cryptix-jce-20050328-snap" into OpManager\classes folder and restart the service a few times with no
Change Request Priority and Status at the top of the page
It would be GREAT if we had the ability to change the Priority and Status of a request/incident at the top of the page. It's already displayed there on the right. Why can't those fields be drop downs?
Support Rep group mail
Hi, I would like to know if it is possible to add a feature that enables me to send an email to, a group of, or all support rep's, regardless of the business unit. For example, Add an "E-mail" button in "Global Setting --> Support Reps". When I click the button, a screen pop's up that lets me send an email to all selected support reps. I would like to use the feature to send emails about maintenance schedules of the server, up coming updates, changes in SCP, etc. Best regards, Allistair
Scheduled Reports
Hi, Every month we run a scheduled report for all our accounts, and then mail the report the the primary contact for that account. But some times, when we have not done any work for an account, SCP sends an empty report (se below) Is it possible to setup SCP to not send the report if there is no data to generate the report? Best regards, Allistair
Requester Name ?
Dear all, Please help me to combine Requester Name between email request and web form request, when I use email request, requester name is Display Name, but if I use web form request using AD authentication with pass-through mode, requester name display as account id??? Is there any suggestion for me please
Additional field linking to a PDF on a network share
I have 3000 or so accounts and for those accounts. When a request comes in for one of the accounts that has to be escalated the tech uses 1 of 10 pdfs on a share to determine how to escalate the request. Currently they just look at the names on the pdfs on the share and decide, but I would like to add an additional field with the URL. I can do this but it doesn't show as a hyperlink. Is there a way to make this a hyperlink or a better way to do this all together? thanks, Eric
Portal password reset link?
Hi there, Busy setting up this product and I've noticed there isn't a link on the portal to reset a forgotten password. Is this correct or am I missing something? Other than that, love the software!
Change default FQDN for central server on probe
Hi How do you change the default generated FQDN for new probes ? At present a typo in the original setup means I have to manually change the NOCSeverDetails.xml file at the probe to allow connection to the central server as the default generated FQDN is incorrect Cheers Gaz
Active Directory Authentication not working.
We have SDP installed and configured. I have it linked to our AD system and it did an import of all the AD users. I can see them under requesters inside of SDP. However, when I try to log into the web interface using a username and password it doesn't work. I don't know if I'm doing something wrong but the import worked fine so I'm assuming that means it's talking to AD just fine. I tried with a user as a requester and also tried elevating one to a technician but that didn't help. I can currently
Migrating Desktop Central
postmaster.pid still found in the folder and it is not going away so I cannot copy the folder to the new server.
up time reporting.
I have found a couple different ways to run an uptime report however i cant seem to figure out one step. My goal is to set a scheduled up time report to show boxes that have been up for more than X amount of days. I can make this report but the value of the criteria type requires specific days. It does not allow a set value like ">30 days" We could also do this however it it shows all boxes and its not scheduled. We could select a specific date range and edit it every week we wish to run the report
Exporting a list of all techs, categories, groups etc
Hi, I am fairly new to Manage Engine but need to be able to export to CSV a list of all our techs/categories/sub-categories, groups etc, I have had a look through the forums but couldn't find anything so apologies if it has been asked already, I presume it is done by query but if someone could show me an example, I am using: Your Version : 9.0 Build 9035 Thanks Ross
Request catalog tab not available to user
Hi, I configured a service catalog but when users login to service desk the request catalog tab is not showing, where can I configure permission for users to view service requests?
SMS/Email For Requestors (the business)
I have a number of rules for contacting specific technicians when a IT service category has a priority 1 incident created. Those services also have key business stakeholders who want to be notified as soon as there is an issue in the same way; however, only those with technician licenses are identified as people who can receive email/sms notices from a Business Rule. I'd like to request you consider adding the ability to contact via email or SMS specified requestors from the business rules.
Attachments
Hello! Please tell me, is it possible to connect a specific directory to one of the patterns of requests for all attachments of this template is placed in this directory?
Allowing a non domain admin to reset and administer service accounts
I have set up a WindowsDomain resource called "Domain Service Accounts" . One of the accounts in this resource is the PMP service account. The PMP Service runs under this account. By default I cannot verify any passwords on any of the accounts not even the service account that PMP runs under. In order to verify the passwords I have to tick the box "Supply Credentials for remote synchronization" and select the PMP service account. then I can verify all the passwords in the resource. OK fair enough
Did You Know - How to manually take a backup of the ADSelfService Plus database
This video explains how you can manually take a backup of the ADSelfService Plus database. Note: The manual backup process works only for the built-in PostgreSQL database.
ManageEngine Firewall Analyzer 8.5 - Now Available
ManageEngine is glad to announce the general availability of Firewall Analyzer 8.5 – Standalone Edition and Distributed Edition for download and evaluation (30 day free trial). With the general availability of Firewall Analyzer 8.5, ManageEngine delivers advanced Cloud Control feature, which presents a consolidated view of all the Firewall device based cloud services usage reports. Firewall Analyzer offers an exhaustive set of Cloud Control reports: Dashboard Cloud Usage Reports Repository The Policy
Search in Response not happening?
Hi there, It appears that the search tool on the left of the request module as welll as the one on the top does not allow or perform any search inside of Request Respons. Real Life Example: Request description: Hi, Please create a new Window user for "James Brown" Reply description: Hi back, new User "jbrown" has been created. If I now search for "jbrown" I will get NO results at all. Is there something I'm doing wrong or is this a bug or a missing feature? Cheers, Per
support center some questions
hi, we recently started using support center as helpdesk system,, we have some questions · Hold ticket resolution filed o We can put ticket to hold but without comment to explain why, how we can add comments when put ticket in hold status? · Customize resolution filed o When we close the ticket we can only add resolution in text box, if possible we can some fields like RCA, reference, steps , ETC · SAL response time filed needed o In SLA we need to add another section
Unable to update Desktop Manager
Hi, I received the notification that build 91058 was available and duly downloaded the hotfix file. I'm on build 91043 but when I apply the .PPM file I receive the message: Do I need to uninstall the previous hotfixes first? I didn't need to do this before, or is there a different problem? I also noticed that the file name now has MSP in the text, which older patches didn't. Cheers, Fernando
How to add manually created site for requester imported from AD
Hi Team, Currently, when I'd like to change site for requester who was imported from AD I can see only site which were as well imported but there is no site which was manually created. Is there any possibility to change the site for this requester through Edit option? If not, maybe you can tell me where I can do so? Thanks a lot in advance! Anna
[History reports] No average values possible ?
Hello, When I open an history data, it shows average , 95th percentile, moving average unless i use "show polled data". For example, for "this week", is it possible the have the real values instead of average? Like the same as "show polled data" but with bigger range. My problem is the fact that I want to see the max values but not the average between the min and max. Regards,
[Bar Chart] Only 10 servers displayed
Hello, Here is what I did I created a dashboard in "manage application" to show info. I create a " Performance Metric Widget", multiple monitors, 1 attribute, show polled data, bar chart. As you can see below : there are only 10 bars. And I have 11 bars. But it's working with line graph. My Version : 12.1, enterprise, linux installation Thanks in advance, Lionel
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