This seriousdeficiencyhas been repeatedlyreported toZohoand the answerhas always been "isMicrosoft's faultthat changed themethodofmanagementof license keys"
This will betrue,but thecompeting productsareperfectly able tocorrectly detectthe codes.
The advertisingServiceDeskPlusreports thatone of thefeaturesallowstheSoftwareAsset Managementandinparticular the licensed installations
IfServiceDeskPlus is notable to detectthe licenses,means thatthe featureis not working.
In the case oftheWindows 8,you can see alicense code,but it is notequivalent to thatreallyinstalled.
I wonderthenifServiceDeskPluscustomersare realizingthis seriouslackand whythisfeatureis not restored.