CPU1 Percentage always 100%
Hi. i have a problem whit CPU percentage monitor on WMI monitor. The problem is that CPU1 percentage is alwais at 100% even if is not working. Here two screenshot: The problem is that when i look the monitor i see CPU1 + CPU2 / 2 I have removed and added the monitor but nothing change How i can fix this issue? Thanks! fulvio
Resource field options
Hello, We are making some templates but we are restricted in the design by ManageEngine (ServiceDesk Plus). The problem is we cannot make fields mandatory in the "Resource"-field. Also the type-set of fields is different, we would like to add a date and time field. Are we overlooking something? I've searched the forum and found some old topics about the mandatory function, but no recent so I'm interested when this function will be available. Greets Steven
Ability to take different actions as notes
Hello, Currently you can only add a note or worklog to a call, other systems I have used provide the ability to add notes/actions to a call history that are distinctive in their use. For example, Customer Response, Supplier Response, Configuration, Customer Escalation, Awaiting Customer Response. The ability to do this makes reading the call history a hell out a lot easier, and also allows the ability to report on the different actions taken i.e. how many escalations have been received. It would
Create Notes from a Worklog
I'd like to be able to automatically create a note from a worklog entry. It's important to track both time and the actions taken by a technician as a distinct entry with a timestamp. The worklog presently tracks the time, and the note displays a note about the actions to other techs working on the issue. How about adding a checkbox that would add a note based on the information typed into the worklog?
Auto clearing of alarms
Hi all Is there a list somewhere that lists what type of alarms are cleared automatically? ie I've noticed that disk space, CPU alarms, URL availability do, but Process monitors that we have set up don't. Ta
Why isn't Status an option in the Business rules?
Why isn't Status an option in the Business rules? I want to create a business rule that moves non-responsive clients ticket with a certain status to a new status but I cannot find where to do that. Any Ideas?
Request Conversation - Pressing cancel on reply still sends
We are currently on version 9.1 Build 9101 and I noticed this morning that if I start a reply to a Request but then press the Cancel button, the email that I started typing still sends to the Requester. If you use the close (X) button on the Window, it does not send.
Scheduled AD/LDAP import
Hi, I would like to raise an issue regarding the scheduled ad/ldap import. I am trying to set a schedule but it seems I cannot save it when I click on the Save Schedule button. Please help. Thanks, Geraldine
Upgrade problem
Hello, Im trying to upgrade from 6.7 to 6.8. But the upgrade fails, can anyone point in in a direction on where I can see more output on what can be wrong? The file ppm.err only tells me "Some exception occurred during previous patch installation / uninstallation. Please contact support team." See below. /opt/PMP/bin# ./UpdateManager.sh -c -h /opt/PMP/ Press i to Install v to View installed ServicePack versions e to Exit Choose an Option:i Enter the patch file to install:/opt/ManageEngine_PasswordManager_Pro_6700_6701_6800_6801_to_6802.ppm
Exception while trying to send notification for the request.
Hi, We get this error message intermittently during the day "Exception while trying to send notification for the request" 99% of the other email notifications are working fine SD+ Version : 6.0.0 Build Number : 6012 Please advise
Error when running changedb.bat for an additional Service Desk server.
We have several Service Desk servers that we run that are all independent of each other but all point to one MSSQL database. I have set several up and have not come across this issue before. When setting up a new one today, when I get to the part to run the changedb.bat script and I input all of the correct settings, run a test and the test connection works just fine. I go to click save and this error comes up, "You cannot configure this database server because the database server is compatible
Questions about appliances that are added automatically
Are appliances/devices that are added automatically counted toward the amount of hosts we are licensed for? If this is the case, how can we block ELA from adding them?
AD Self Service Plus Certificate
Is there any way to create a certificate request that contains a certificate template or anything other than a .csr? I want to sign the certificate from my own Certificate Authority but the web enrollment doesn't allow using Cryptography below windows Server 2008 and thus will not issue the more secure Certificate's from the web enrollment using the .csr as generated from the ADSS web page. Thoughts or work around?
How do I configure column visibilty
I would like to configure column visibility in requests grid, so that some fields are visible only to tecnitians. For example, I would like to hide Assigned to field from the request autor. How do I do that? Thanks.
Give Technician permits to add product
Hi there, i am having trouble to give some user permission to add assets and to add new products. I created a role and give the user all possible permissions (including Add New Product), but the user cannot create a new product when creating a new asset: The user can create an asset but cannot add a new product for that asset. The only way I found for it to work is giving them SDAdmin permits, but that is too much. Is there a way to do it? I am working with Service Desk MSP 8.3 build 8309 8.3 Thanks
Logon Page Customizer only loads default page
ManageEngine Team, we have a custom logon page that is working normally. We need to make some additional changes to the logon page however when I load the logon page customizer under Admin it doesn't load our custom page, it only loads the out of box default logon page. Is this a known problem and is there a fix? Thank you Scott
Remove User Data
Is there a way to do one or both of these two things? 1. Delete enrollment data for a particular user, even if the account is active. 2. Restrict users based on group membership instead of OU, Disabled, etc. We have a need where we block access to an account by changing their password. If they are enrolled, they could simply reset it!
AdManager / ADSelfService Plus Postgress database backup
Hello, We would like to know how can we create daily backups for the embeded Postgress databases used by ME applications. We see that pg_dump is avialable in pgsql\bin folder but we sould like to know if anyone created already the scripts to backup the database. Thank you, Tibi
ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY with firefox 45
Hi how can I solve the problem of ' error ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY ... after the last update of the firefox and chrome? Regards Leo
cannot login with ad account and iphone app 1.4
Hello We are using supportcenter plus professional edition. and would like to use the iphone/ios app. We however cannot login to the app using Active Directory credentials. using supportcenter plus version 7.9.0 build 7929 and app version 1.4. I found some old posts about this issue but no solutions. Is therre a solution for this by now? Best Regards,
Variable translation
Hi, I'm trying to use the $RequestAge variable in the requester notification 'E-mail user when a request is resolved'. My problem is that my site is prepared for spanish-speaking users and all notifications are translated and mostly all variables that I use are simple data (number, dates, names) except this one that is a phrase ("This Request will automatically close after 1 days."). Is there any way that I could edit this variable value or I am forced to use it only in english? Thanks for all your
OID to Query the Serial Number for Cisco 2960X and 2960S
Someone please share OID to Query the Serial Number for Cisco 2960X and 2960S
Notification Rules: acknowledge requester by e-mail when a new request is received - template per tech group?
Hi there, Ideally I would like to have a different template in use for different groups in Servicedesk e.g. mail is sent to techgroupa@xxx.com which routes into servicedesk@xxx.com business rules move the request to technician group 'techgroupa' requester receives acknowledgement email, with template 'techgroupa' mail is sent to techgroupb@xxx.com which routes into servicedesk@xxx.com business rules move the request to technician group 'techgroupb' requester receives acknowledgement email, with
Service Desk
Hi, Does ServiceDesk allow high availability design? Our SD server has been crashing 3 to 4 times in a month so while we fix the issue, we also want to setup HA. Thanks, Tae
Clear database
Hi: I want to clear out the ServiceDesk Plus MSP database and start fresh with new scans. How do I delete/clear out the database ? I have a backup already and I don't want to new Install again. Thank you . Hien.nq
Email notification of new issue is not tied to original email
When I as customer send an email to ServriceDesk Plus about some new problem. The system replies to me with in a new email and issue number is assigned. But, this email is not a reply message, it looks like just a new message from the system. When I browse emails in my mailbox I have separate messages: original (my) and notification with issue number assigned. Is it possible and if it is, how to set up the ServiceDesk so it sends notification as reply-to original message.
Users can't add requests.
Dear Sir/Madam, Quite recently we have started using the ManageEngine ServiceDesk Plus (pro) module in our company. So far we're rather satisfied, some minor issues but nothing big. However there is one issue I cannot seem to resolve permanently. Some users (eventhough their accounts are no different from the other users, all user accounts have been imported from Active Directory) are unable to add requests. They can log in, create a request and fill in the required fields but as soon as they click
OPMANAGER NOT DETECTING WINDOWS 2012 Core Properly
Hello, We are running Opmanager 11 and we are facing the following issues: SNMP , WMI are enabled on the Hyper-V HOST we have Windows 2012 Core that is not showing vms . The host is detected but vm are showing 0. Deleted it rediscovered it but same result. Also I noticed that If I add a hyper-V host using only WMI it detected many duplicated VMs? Can you please advise? Thank you.
OSdeployer Driver Repository.
Hi I want to use Universal deploy, but wanted to know, how the structure of the Driver Repository should be, am I able to put PC drivers in folders within the driver repository or do I just use one folder with all of the different PC drivers I require in it, with no sub folder structure. many thanks
Can't Delete Duplicate Technician
I have a duplicate technician that I am trying to remove but I when I try and execute the command it doesn't work I have this message show up when I try and execute the command. delete from helpdeskcrew where technicianid=7527; Msg 208, Level 16, State 1, Line 1 Invalid object name 'helpdeskcrew'. What am I doing wrong? Any help will be appreciated
Edit Exchange template
Hi, How can i edit the default exchange template in OpManager 9.1?
Requester's password
When user sending a request email to ServiceDesk, the requester is created automatically with username as sender's email address. What's the password to use for user sign on the site?
AD SSO
I have active directory setup. Single domain. Users Imported. Computer account created and password set on it. I've done all changes to IE to trusted sites and have changed User Authentication to Automatic Logon with current user name and password. I've tried settings under Local Intranet and Trusted Sites. When going to SDP it won't automatically logon users. It goes to logon screen. I'm not seeing any errors. What could be causing it to not automatically logon? Thanks...Jonathan
Generate Changes according to email?
Hi, Is there a way that we could have an email address created to allow changes to be recorded in Manage Engine? As far as I know, only requests can be generated according to the emails received. However, I'd like to know the answer from you as I have to explain this to my team. Best Regards, Nicole
Need report like this
TechName Total incidents Count Closed Within the day Closed Within 2 days Closed Within 3 days Closed More than 3 days Pending TechName Total Service Request Count Closed Within the day Closed Within 2 days Closed Within 3 days Closed More than 3 days Pending TechName Total Change Request Count Closed Within the day Closed Within 2 days Closed Within 3 days Closed More than 3 days Pending
Asset details in custom report
I have a service request containing asset details, where users can select hardware and other stuff. When I try to create a custom report of those requests, asset details is the only field missing in the gui. Can you provide an example for a query that contains asset details in a service request?
SQL query required to show list of OU's selected for an Active Directory import
We have a large number of OU's for lots of sites, and therefore lots of sub OU's where the users are held so the list is enumerated over serveral pages in ServiceDesk. We are rolling out ServiceDeskPlus to individual sites over a 3-6month period. Therefore when my initial AD import settings will be changing, which means I NEED to know is what OU's had been selected previously. Currently it only shows the Last selected. The ideal solution would be to store the import settings by date so that we
How to notify when license violated or expired?
Hi there, SDP build 9041 Is there a way to set notification to be sent when a software license is expired? Also if a license is violated, e.g. we have 3 license (allocated) but then someone installed another one on different computer. Thank you!
Converting Time Elapsed into Days
Hi, Can you please let me know how to convert time elapsed into days in sql server or any idea , Actually i want see avg days spent . One more question is how the time elapsed it calculated will be consider your office working hour from 8am to 5pm and excluding weekend , if you can you please send me sql query . Thank you, Sri
Reports location
Dears I need some information of where is de location in DB for the customs reports. I need migrate some and can`t fin in any place. Can helpme?
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