Unable to start Netflow server.
Hi, We are having problems while starting the Server. INFO | jvm 1 | 2015/08/26 12:30:39 | INFO | jvm 1 | 2015/08/26 12:30:39 | INFO | jvm 1 | 2015/08/26 12:30:39 | Problem while Starting Server INFO | jvm 1 | 2015/08/26 12:30:39 | System halted STATUS | wrapper | 2015/08/26 12:30:42 | <-- Wrapper Stopped WARN | wrapper | 2015/08/26 12:30:52 | Timed out waiting for wrapperServiceMain STATUS | wrapper | 2015/08/26 12:31:16 | --> Wrapper Started as Service STATUS | wrapper
Upgrade and custom patch
Good morning, i need to upgrade to 12 vesrion an enterprise infrastructure composed by an admin and about ten managed server. Some of the managed server has custom patch sent by support team to resolve different issue. At the moment of upgrade whats happen? the patch will be maintained? I must deinstall it before upgrade and re-apply? How i can know if the new version include correction of detected issues and i no longer need the patch? An example: In 11900 version i receive a patch for MSSQL monitor
Technicians from one site can see cases from all sites
Hi, We've just added a second site to our ServiceDesk Plus and assigned a new technician just to see cases from that site. Even after applying those changes, if the technician select "Pending requests" he is able to see the cases from all sites. Can you please advise if this is a bug or we are missing something? thanks in advance, Sergio
Created by field
Hi I was thinking about my reporting, and tickets for Created by technician..at present I have a report that goes on created date for last week, and filter is on Technician. However, this is only for jobs where the technican keeps the job - if they assign the request to someone else, that metric never gets captured. How do i report on the technician that created the job - can we have a field called Created By, which will auto insert the technician's name who creates the request?
Database table with ServiceDesk version & build info
I'm looking to query the database directly for the Version and build number of ServiceDesk Plus. I'm looking for the same information found on the About>Help page.
Enable replying on Technician notifications, to update the existing ticket with the reply
Good day, Currently only replies from notifications sent to sequesters updates the existing request with the reply. Please enable replies from technician notifications to also update the request with the reply. Kind regards Renier
ROBO Tech
Hi All, I am just starting to configure robo tech. I have a few questions. We require technicians to enter time on every request. How can I configure time for robo tech in the template. Also I would like to know is there any way for my end users to reset there passwords all on there own with out any technician intervention. Thanks in advance for your help. Troy Bifulco
Custom Notification
Scenario: I have a new employee template. We use the same template regardless of domestic or foreign site. Upon submission by Plant Manager or technician from a remote site, I would like a notification (email, alert, etc) sent to a group in HR. I also, based on feedback (employee #) from HR, would like to send a notification (email, alert, etc) to Finance so the new employee can be added to the cost center groups. (this is information provided by the HR representative. Meanwhile, I have a number
AIX password reset problem
Hello, Password reset for AIX servers, like for Linux and other UNIX flavours, is performed effectively from root account (either via 'su root' or 'sudo'). The difference in AIX is that setting password this way sets ADMCHG flag as well. This flag forces user to change password again during first login, which makes it not in sync with PMP. Obviously, trying to sync enables ADMCHG flag again so eventually we run in circles. From command line, this is easily solved by executing 'pwdadm -c $USER' after
SharePoint 2013 Integration
How do I integrate ADSelfService Plus with SharePoint 2013? Is there any documentation? If so please let me know where to find it.
Conversations for all open tickets.
I have this report which shows me the conversations for tickets within a time frame. What modification would I need to do in order to get the report for all open tickets? Thanks. SELECT workorder.WORKORDERID "Request ID" , workorder.TITLE "SUBJECT" , longtodate(conversation.CREATEDTIME) "Conversation TIME" , conversation.TITLE "Reply SUBJECT" , conversationdescription.DESCRIPTION "Reply" , aaauser.FIRST_NAME "Replied requester" FROM conversation LEFT JOIN workorder ON (conversation.WORKORDERID
How Do You Reset an Admin's Password
Hello-- We recently deployed PMP and one of the admins wants to change his password. He doesn't want the system to create a new password for him--he wants to manually change it. Neither of us can see where we can do that. Please advise. Thanks, Stephen
Several Issues
Hi everyone, I've used OpManager for close to 10 years and I love it. I'm now on version 11.6. I don't like the new interface, so I'm using the "old" theme. However, we have a lot of virtual machines using HyperV, and I notice it uses the new interface for that. I guess I'll just have to get used to it. That being said, I've found a couple of issues with the "old" themes. I can't delete certain monitors like Active Directory, SQL, etc. Unless I'm blind, there is no delete button. I can't edit the
Agent Up is down after refresh
Hi, I am using DesktopCentral supplement to the SDP . I moved the application to a new server and i have a problem. In SoM status is Up but after refresh is Down. The computer is running and has a new server ip .
Emails not being sent, and other strange email issues
My question is if the update to Build 9105 could have somehow changed some settings on how emails work? I applied Build 9105 last Friday at the end of the day. Everything seemed to be working fine after I brought the system back up, and closed out my last ticket. This morning, I should have received an email notifying me of a ticket I have set to be automatically created each Monday. I didn't get that email, but didn't think much about it. Then when I attempted to reply to a ticket (clicking
How do migrate TO mysql
How do you migrate to mysql from postgres and not use the built in mysql database with PMP MSP?
Updating PMP error: the file that you have specified is not compatible with this product
Running version 6600, trying to run the 6600 to 6700 update. Run Update Manager with admin right and point to the file. Error is: "The file that you have specified is not compatible with this product" The file C:\Program Files (x86)\PMP\conf\update_conf.xml confirms that we are running 6600. How to resolve?
Webinar: Join us for a Walk-through of Password Manager Pro Enterprise Edition
Hi, Our businesses keep growing, and so do cyber risks. To stay in control, we need to put tighter locks on privileged accounts. This calls for managing the entire life cycle of administrative passwords and closely monitoring privileged access. You already know about Password Manager Pro that helps control privileged access. Its newly released enterprise e dition helps reinforce your security defences with the provision to automatically enumerate privileged
Password History for Personal Passwords?
Hi... Is there a way for regular users to keep a password history of their personal passwords? Currently, I don't see a way of adding a Password History column to the table of personal passwords. Am I missing something? - Todd
License File invalid
I am trying to apply a temporary license file and I keep getting the message "The license file specified is invalid" ERROR CODE : 488 Please contact ZOHO Corporation 4900 Hopyard Road, Suite 310 Pleasanton, CA 94588 USA Phone: +1-925-924-9500 Fax : +1-925-924-9600 Email : sales@manageengine.com WebSite : http://www.manageengine.com The license files is for a temporary key.
Disable Unlicensed Features
As I could understand that this maybe a method for Manage Engine to promote its rich features but in the end there are too many tabs that are not being used. Its like using a free software with advertisement while most of us pay for its license. Tabs like Application Manger Plugins, Log Analytics, Rack View, CMDB and etc.... Soon OpStor I would like to suggest a feature to disable/enable these tab on user preferences. By default it can be turn on to notify user but user could turn off these tab
UNIX script monitor gets executed correctly, but Health & Availability both stay red (not available)
Hi, I've a very simple Unix script that Applications Manager remotely executes every minute through a script monitor via ssh. It works perfectly, I can see that the script being called on the server, but the monitor always keeps saying " Resource MyScript is down. Health is critical as the resource is not available". Pinging the Unix server from the Applications Manager machine works, and, as I said, the script gets executed correctly... Any idea what else could cause the script to wrongly report
vmware host
hi manage engine in use (last update ) S.O : windows server 2012 R2 I have inserted into Manage Engine ap manager about 50 monitor of vmware's esxi host into managed server (probe server).When i removed it from central server,central server is not be able delete this entries.Probe server has no one vmware entry but admin server have 50 vmware entry. thanks for yor help
pfx ssl on OpManager central and probes
Morning, I was having issues getting my wildcard cert installed on OpManager central and had to call in tech support to get it running properly. Unfortunately for me I wasn't watching close enough and I am having the same issue on the probes. After we got Central up and running the probes stopped communicating and we were told that the probes need to be on SSL as well. Probe Name MachineName Status Devices Interfaces Load (p/s) LastContactTime gwretail
Cisco ASA interface statistics period
Hi, I need to know for which period the interface statistics are collected. ASA has two interface statistics, for 1 minute and 5 minutes, but I cannot find which one is polled? Regards, Borut
Translate "on duty" "comp off" and set clearance day
Hi, How can I translate "on duty" and "comp off" from scheduler? And, i can't find the clearence day on scheduler. SDP 9.1 MSSQL
Background Images for OpManager Are Too Large, Causing Poor RDP Performance
Hi, The background images for OpManager are too large, causing very poor performance over RDP. When accessing OpManager over a remote RDP session, it often hangs the browser for 30 seconds, while the background image is redrawing as it fades in. login_bg.jpg - 232kb noise-bg2.png - 1MB This makes it very difficult to use OpManager over a remote RDP connection. Needless to say, this is frustrating during an outage scenario.
Request Deleted through API
Hi, It seems that requests deleted with the rest API´s do not get moved to the recycle bin(trash) This is at least in build 7943 is this a know issue and possibly fixed in later versions ? Best regards, Valdi Hafdal URL : http://www.vlink.is V-Support for SCP : http://www.vlink.is/scp V-Technician for SDP : http://www.vlink.is/sdp
slow performance with ADSelfService Plus
I am trying out ADSS Plus in my environment. We are putting it in our vCloud Air cloud, which is just a virtualized vSPhere based public cloud. We have the VM running the code setup as a 2vCPU 4GB of memory. When I look at task manager, I don't see anything out of control for the VM OS level. The problem is that when I login using an Domain account it takes 15-20 seconds to login. WHen I login as the admin account, it will only take 1-2 seconds. I do have the backend AD sitting on the same network,
How do I integrate ADSelfService Plus with SharePoint 2013
Is there any documentation on how to use ADSelfService Plus with SharePoint 2013? If so can I get that info?
Integration of ADSelfService Plus with SharePoint server
Version 4.5 Build 4510: (25/April/2011) has this enhancement: Integration of ADSelfService Plus with SharePoint server Could you explain a little more about this feature? What it does, how it works, how to configure it, etc.? Thanks.
TLS Issue collecting from NetApp Filer
All of a sudden, even though the collections against my NetApp filers seems to be working and showing as 'Success' in the UI, I notice the raw event data is not present. Looking int the logs i see this message: retHash for FILER is{ERROR_CODE=12, ERROR_MESSAGE=Error while generating evt file :Connection has been shutdown: javax.net.ssl.SSLHandshakeException: Server chose unsupported or disabled protocol: SSLv3, ReadEvtFileTime=0, RecordNumber=475, My AuditPlus web site is using an internal CA signed
Netflow Does Not Display Conversations
Hi, in the last days I have this problem with severals Interfaces (Not All) If i want to see the conversations of the last 15 Minutes or last Hour it does not Show me nothing, I can see the grafic but I can not see any conversation It just Work if i put Last 6 Hours or last day or any other big value. Do you have any idea Why can this happend? Thank you!!!
File Monitor - Outbreak Report
Im wondering if its possible to create a report in ADAudit Plus that will send an alert or report if a single user modifies a large number of files in a short period of time. This would be the type of information that would be useful in the event of a virus outbreak. The infected machines ( with CryptoLocker for example ) would be making many changes to files, from a single user, very rapidly which would trigger the alert.
Anyone using OpManager to monitor a Kemp Loadmaster 1500?
I'm not able to successfully configure this load balancer, even when using their own MIBs and have created a custom device template. More specifically, I'm not able to monitor the CPU and memory utilization; I am able to monitor its two network ports though, as well as their response time and packet loss. At its most basic, these load balancers are a Linux box designed to provide load balancing, but even when I use Linux as its device template, I'm still not able to monitor its CPU and memory. The
Add Approvals and Tasks to Printing
Can you add the option to print approvals and tasks on requests and changes, please? The worklog does not record the approvers response, just that he or she responded. On tasks, the worklog records that the tasks are added, but not when they're completed. Right now, I have to add a separate screen shots of the to get the complete information. This is true for both my current and pending version. Version 9.0 Build 9046 in production Version 9.1 Build 9103 in test
Autoassign asset to incident by custom field
Hello. First of all i want to say, english not my native language, so don't blame me for that, please. :) I've got uniq ID on every workstation and all this workstations was added to assets in "servicedesk plus" with additional custom field labeled "ID". Is there any opton to make custom field in incident template wich one will be linked with the field in asset? So, during incident creation, i can fill this field with workstation ID and it will automatically attach asset with the same ID to the incident.
Could not connect to SMTP hosts: vm01mail.nautic-group.com, port 25
Hi, getting above error. Configuring AD Self service plus 1st attempt. On a standalone desktop connected to the same network. Domain registration works, password can be reset/etc. When configuring SMTP Mail settings I am getting this error. Connection security - none. Tested with my own email address/password, exchange. Port 25 example.mydomain.com Telnet to port 25 works fine. Windows FW has been disabled, no other FW installed. Please advise? regards, Raj
How to disable Password Expiry notification email.
Hi. We are using an old version of ADSelfService Plus tool. (Verison 4.5 build 4571). We had an existing password expiry notification schedule setup. However, we no longer need this and have disabled it by clicking on the disable/enable toggle button. But the user are still receiving the notification. So i then simply deleted the notification schedule. The users are still getting the notification emails. How do i stop this email notification? Do i have to reboot the server? Or is there a service
SMS not send
Hello, When a user tries to unlock/reset password through the web interface he/she doesn't get a SMS with the verification code on their mobile phone. We can send a test sms to the same number from the admin page though. Settings: Clickatell SMS gateway activated (if it isnt activated we cant send a test sms through the admin page) SMS credits ( there are enough credits available) Please help me out because we cannot implement this package for our organization this way.
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