Jump to Desktop Central
After applying build 9109, the Jump To Desktop Central integration doesn't work. it just brings me back to SDP.
Login, feature access issues using web interface.
We recently upgraded the Desktop Central app to 91043. Yes, I know there is a newer patch, but we have not decided to install it yet. When I attempt to login to the application (using the system's admin account) I get nothing. It just sits and waits for a response. I have left it for 4 or 5 minutes before. If I click the login button again while it is doing this, I get this message: Then when I hit the back button, I am logged in magically! When in the application, I cannot get to the SoM. Other
MSSQL database performance increase
Hi, I was doing some testing regarding performance and did a query to get non index and index fragmentation That in some tables was over 90% So I manually rebuilt the indexes on a test database and notices some performance gain So I got really curios and stopped the service backed up the ServiceDesk database and ran this sql query in MS sql Management Console and started the service again after it had finished I haven´t done any calculations but I think this is well over 30% performance gain for
More than one stopped status
Hi people, Is it possible have more than one stop status and could choose it? When the timer is stopped the default is selected, but I want to choose between more than one choice. Regards Mike
Error - cannot set AssetState when calling Webservice (API Servlet)!
hi, I'm using the servlet API to adding an asset, everything works fine but the AssetState value doesn't set correctly. I want to set an asset to "In Use" state, but every time the webservice called, asset will be added in "In Store" state. what value should I send to the web service for this reason? (a string like 'In Use' or its value like 2) neither a number value (2) nor string value ('In Use') works correctly!! what should I do?? I'm using SoapUI , Simple html form (from ServiceDesk API Servlet)
moving from 32-bit linux to 64-bit Linux...
I have an existing PMP install on a 32-bit version of Linux using postgresql as the backend. I've now re-installed the 64-bit version of PMP on a 64-bit Linux server and would like to migrate the database over. So far, I've had no success. I was able to save an offline backup of the existing database and copy this file over to the new server. However, every time I try to do a restoreDB, I get errors relating to problems with connecting to the new database. I've tried running the restoreDB with
VB script - ADD Request
I'm trying ADD a request by way VB, but i get an error on Line: 2 / Char: 9 . I'd count and the Caract refered is "As" on the manageengine sample. This is my script: Dim Test VBA fullUrl As String = "10.4.106.102:8080" & “/servlets/RequestServlet” Dim oWeb As New System.Net.WebClient() Dim Params As New NameValueCollection() Params.Add( “operation”, "ADD_REQUEST") Params.Add( “priority”, "High") Params.Add( “subject”, "Test VBA") Params.Add( “description”, "ADD request by way VBA") Params.Add( “category”,
Deleting a copy of a service template
I recently created a new service template and made a copy of that template. I cannot locate the template with my admin account to delete it since it is no longer needed. I can see the template with my test account that is a basic user, but not my admin account which should be able to see everything. Any ideas on how to find this so I can delete it?
Mail server settings - TLS
Hello all, we're having an issue in configuring mail server settings using TLS. We want to use authenticated smtp server from office 365. The account is correct, below you can find my configuration: - server name: pod51014.outlook.com - port: 587 SSL ENABLED We're not allowed to use port 465 so I'm not able to test it. When I click on "Test Mail", I receive the error "Unable to connect to the mail server. Please check if the mail service is running on the specified port". How can I fix this? Thanks
Mailto Usage
Hello, Does anyone use Mailto scripts in any of the Reply Templates? I would like to use something similar to the below, so that the person receiving the email has two options and just selects option and sends reply without having to type anything. However whatever way I've done this it is not displaying correctly (as a hyperlink named Type 1) in the email and when you click the link it is dropping the description and not pulling through the RequestID from Manage Engine. <a href="mailto:test@test.co.uk?subject=$RequestID%20-%20Type%201&body=I%20would%20like%20to%20select%20Type%201%20under%20reference%$RequestID">Type
CMDB for workstation and user setups
Does anyone use the CMDB module to document individual user setups for PCs? I have a need to keep individual documents on each user and what drive mappings, Security Groups, applications, and other specific information they have. I was thinking on either a Parent CI of Drive Mappings, ODBC, etc. Then associate the user with those specific CIs within the container. Or would it be better to create a Parent CI called Workstation configuration, then create sub-CIs for each drive setting. Not sure
SPAM FILTERS
As soon as I use more than one name with the "sender is not contain" filter, all incoming mails are droppped. If i use only one, it works. I have free edition.
Logfile for Active Directory Import
is there any logfile available for active Directory Import? We have Problems to Import some users, but cant find the issue. Thank you.
Order of My Groups
Hi -- As we are unable to delete old un-used groups, I have recycled them instead and renamed them to new group names. However when technicians now go to their My Group view it does not list the groups alphabetically. To the untrained eye it looks like it orders them using the old Group name, despite it having a new name. See pic. Any suggestions? Can we rename in the backend at all to help? Thanks Lynne
ServiceDesk Plus MSP - version 8.3 - Build - 8313 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8313 today. Please refer the Migration path table available here and upgrade to our latest build 8313. You can know the issues fixed from our Read me . PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release. Thanks Santhosh Head of Quality Assurance and Support Team ManageEngine ServiceDesk Plus MSP Team Refer here for : Issues
Blank Subjects
It seems Service Desk is randomly removing subjects from messages / tickets and just leaving the ticket number. Has anyone else experienced this behaviour? Thanks
Ad Import
Hi Some user of AD don,t import to client. I try to adjust de AD information but doesn't wornking. The error in the event log shows"java.lang.NullPointerException". Anyone can helpme? Regars.
Migrating opmanager and database from MS SQL 2008 to postgreSQL
Hi, We are moving servers from server 2008 to 2012, While this is happening we will be migrating our database to MS SQL 2012. Since OpManager does not support MS SQL 2012 I have decided to migrate the database to postgre SQL which comes bundled with the software. Could you tell me the proper procedure of migrating all of Opmanager services and databases. Regards,
ASR Hardware report is unavalble
dears, i have urgent problem. one of my important routers dosnt have any hardware sensor & Data in OPmanager. would you please help me. please find attach also.
ssl_error_weak_server_ephemeral_dh_key Firefox v.40.0.2
portal connection on port 443 (SSL) with Firefox v.40.0.2 gives me the following error ssl_error_weak_server_ephemeral_dh_key Is there a solution or work-around regarding this issue?
Edit Replies
Hi, It appears to me that an original post can be edited, but replies can't. If that is incorrect, please respond with instructions on how to edit a reply. On the other hand, if I'm right and replies cannot be modified once you click the "Send" button; I'd like to suggest that as an idea. It would be helpful to me if I could go back to modify a reply (usually to add something I forgot or to correct a typo) after it's been sent. Can that be added? Thanks, Tom Preston
US Times
How can we get Service Desk to show US times rather than UK times? When I export data to a CSV file, Excel does not know how to handle any date that starts with a 13 or more. Example US Date - 9/15/2015 Service Desk - 15/9/2015 My local system and my server are on US date and time.
Bulk Security Group creation
Hi All, I'm testing out Manage Engine for a non-profit 501c3 where I volunteer my IT skills. Can someone provide me with an example a bulk group import would look like in excel. My objective to create 20 security groups in AD and then assign users to the groups. Thanks in advance for helping out the new guy. Regards, g3
ADManager Plus rolls out build 6320!
Version 6.3 - Build 6320 (8/September/2015) Please find below, the list of new features, enhancements and issues fixes that are included in this build. New Feature: Computers not in groups report displays all the computers that do not belong to (not members of) any of the Active Directory groups that you specify. Enhancements: 1. View common members of the specified groups - The 'detailed group members' report now features an option to list the members who are common (part of) to all the selected
Possibility to alert when a user certificate is about to expire
Hi everyone, I'm very new AD Manager user and my first question to this forum is about some kind of feature. I manage a LDAP where users have assigned a certificate (.pfx). Has ADM a possibility to alert me when a certificate is about to expire. Thank you. Please, excuse my English.
Custom Alert Messages: Duplicate Options for Selection
When customizing the alert message for an alert to include fields from the alert itself, certain options are duplicated. For example: See for example, user name is duplicated. Selecting one or the 'username' options results in the alert message not containing the user name whilst selecting another one result sin it being included! Very frustrating!
Report question - no data in custom report
Hello - may I ask hot it is possible that my custom report about files being created shows no data, while the one from the file audit reports (either files created or all file or folder changes) is showing some data. In custom I am trying to choose the same date like in file audit reports but still no luck...
Backups to a new location
Good afternoon, In our test install of ServiceDesk Plus, we enabled backups to run every 30 days, to the default location (C:\manageengine\servicedesk\backup). Today, I changed the location to a network drive on a different server. I also changed the frequency to every 1 day, so that I could test and make sure it worked. It does not. I am wondering, what permissions need to be granted on that folder for the backup to work? Also, if the problem is permissions, wouldn't I have a failed backup message?
failed Logins
We did some cleanup and added several devices to our OpManager last week. This triggered alot of error messages from ADAudit over the weekend (>700) as we monitor failed administrator logins. Alert Message: Login failure for User 'Administrator' in 'netmon01.westcanbulk.local'. Reason: 'Bad password'. Severity: Attention We did not add any new credentials so it would not be a bad password, but more likely a device is checked off to use a credential it can't accept. How do we trace this in OpManager
My Event log is filling up with: Got error 134 when reading table './opmanagerdb/topouserprops'
I assume a database repair is in order but want to confirm and get directions please.
FIM configuration
Hello, I would like to mintor every "exe" file in folders (with subfolders) - C:\Windows and C:\Program Files. How the syntax in "Edit Template" field "Location(s) File(s)" should look like? Regards Mark
Report Content Customization via email
I've been evaluating the Event Log Analyzer (and like its functionality so far) but would like to know how to customize the information contained within the report. While the amount of information provided is helpful, it's too much information (compared to our current syslog system). My question is how do I customize the information contained within this report? Attached is an example of our currently syslog report; this is the level of information that I need from these reports. If there is no
Linux as Desktop Central server
Are there any plans to make Linux server distributions, place for server side of Desktop Central? We are in process of making decision weather to buy Desktop Central or not, and this could be critical feature for making decision to buy. Kind regards!
ServiceDesk Plus 9108 Released
Dear Users, SDP 9108 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9108 SDF-35346 : Requesters will be notified when 'ticket owners' reply by email. SDF-58676 : 'Task Filter' has been added for tasks under Request, Problem, Change, Project and Milestones. SDF-58750 : 'Service Level Agreements' configuration feature, is provided for 'Change' module. Issues Fixed in 9108 SD-58527 : Description content
Technician Auto Assign - Need an Inclusion List rather than Exclusion List
Good morning, I have a scenario where a small group of technicians will be part of an auto-assign group, but the other techs will not. I've got 85 technicians, and 5 who are part of the group. Because we are using an exclusion list, it's really hard to see who is part and who isn't part of the group. The bigger issue is that unless a new technician is added to the group right after they are created, they start being assigned to tickets that they shouldn't. Would it be possible to have an "include
Software from Assets Scan Available in Requests
There is a category in ServiceDesk plus. Is it possible for this list to pull from the software list from our asset scan? Seems silly to have to re-enter it all?
suppress notification
Hello, I'm wondering if there is way to suppress notification on user's desktop, e.g.."patch scanning" or "inventory scanning"? Thanks, Zahid
How to configure PasswordManager Pro 7.0 to not use SSL3 (POODLE attack)?
Our PasswordManager Pro 7.0 application installation flunks the POODLE vulnerability test (successfully handshakes with SSL3 protocol). I used the: openssl s_client -state -nbio -no_ign_eof -connect <host>:443 -ssl3 test to validate that SSL3 handshake was successfully negotiated: openssl s_client -state -nbio -no_ign_eof -connect <server>:443 -ssl3 Loading 'screen' into random state - done CONNECTED(00000134) turning on non blocking io SSL_connect:before/connect initialization SSL_connect:SSLv3
difficult to edit file used VI command
Dear Team, It is very difficult to edit file used VI command. After open the file , scroll jump to down of the desktop
SonicWall
Hi, I need to monitor Sonicwall firewall logs through LogAnalyzer. Can anyone point me in the right direction / assist? Many thanks Neil
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