I have a scenario where a small group of technicians will be part of an auto-assign group, but the other techs will not.  I've got 85 technicians, and 5 who are part of the group.

Because we are using an exclusion list, it's really hard to see who is part and who isn't part of the group. The bigger issue is that unless a new technician is added to the group right after they are created, they start being assigned to tickets that they shouldn't.

Would it be possible to have an "include following technicians" rather than just the "exclude following technicians?"

Down the road, I'd love to see a more robust system so we can manage this by Regions, Sites, Departments, etc.

Thank you,

Adam