ADSelfService Plus 5.3 Build 5304
Hi, We are glad to announce the release of ADSelfService Plus’s latest build – 5304. This release includes some major bug fixes. Issues Fixed: Issue in accessing the self-service portal through GINA due to a script error. XSS vulnerabilities have been fixed for improved security. Issue in enrolling users from external database when the total number of users exceed a certain limit. Issue in license management while accessing unowned licenses. SSO issue which prevented Mac users from accessing the
80 to 443 redirector
Afternoon Just finished installed a wildcard ssl onto the opmanager box and enabling port 443 Next question is how do I redirect 80 to 443 to people can go to http://opmanager.domain.com instead of remembering https://opmanager.domain.com (changed to port 443 so we didn't have to type out https://opmanager.domain.com:80) I've read thru a few tomcat procedures but they don't seem to work John
Add a variable to Notification for extension
It will be useful to have the requester's extension in the email notification for technicians. Please consider.
Additional Hard Drive Info?
I have a requirement to add a tracking ID and physical location (single-line text field) to each of our hard drives. The tracking ID is generated by another system and must (somehow) be associated with a specific hard drive. We are currently running weekly Domain scans which return basic information on the workstations, including (some) hard drive info. Is there a way to add this information to each hard drive in SDP? It's important that the tracking ID and physical location be associated with
Port UDP is open ?
How to monitor if a UDP port is open with appmanager? Thanks in advance, Luis Lorenzo
Appmanager startup issue
Hi, we're encountering this problem with appmanager12: the installation process and the startup of the application seem to be fullfillled with no issues but, for example, when in a first instance, we try to start the webconsole on the port 9090, it's not reachable. Also the appmanager panel on the port 8443 is not reachable. The windows services are enabled like on the other probes, we do not find any difference, even in the configuration of the OS. In the wrapper.log we encounter this error: "Incompatible
Disk Utilisation
Hello When i add a new AIX monitor to AppManager, the disks are not monitored per default. Is there a possibility to add a threshold for every disk globally so that when i create a new server monitor, the disks are automatically monitored? I need this for every disk and not for the total... Thanks
Error In Creating User,A constraint violation occurred. - Error Code : 8007202f
Error In Creating User,A constraint violation occurred. - Error Code : 8007202f
Suggestion: Notification supression
is it possible to suggest a tick box in the options that will allow a user (perhaps on a per-user basis, perhaps globally) to supress the notifications that tell you an email has been sent ? When you reply to a user about a support request, you get the little screen up saying that the email has been sent. When you send lots of these, they get annoying, and the extra click can be a pain. We would like to only be told if the email WASNT sent ok, otherwise, we can assume it WAS sent ok, and not have
Asset Scan Exclusion
Is there a way to exclude assets with a certain status from scheduled scan? For example, I have a number of assets in inventory that have a status of "In Store" because they are still in a box and therefor will not be accessible for scanning yet they showup on the failed to scan list. Any ideas?
Adding more logic to incoming email processing
Would it be possible to add the following logic to SDP when it receives incoming email? When fetching email for an open ticket, if the email is from a technician watching the group the ticket is in and technician is not the requestor, process the email as a technician's reply to the ticket and notify the requestor. Else process the email as designed (as a requestor's reply). The majority of our technicians are not at their computers most of the day so having the ability to reply to a ticket via
Problems
Working with opmanger 6 years, saw many problems. Now we are on version 11.5 and see problems again. Opmanager stops collecting randomly Qnap devices suddenly cannot connect to snmp/cli Templates still hard to make en always a lot of N/A, plugins not 100% usefull or to expensive for what they do. Are we the only one having problems?
Device Down: No response from device for last 5 polls - disable this alarm
Hi, How can I disable " Device Down: No response from device for last 5 polls" I need devices to be monitored, but I do not need information, if they are offline, for example desktop,printer during night. Notification profiles, makes no difference what I setup there, alarms escalation this same, removing network interfaces from monitored this same result. I need to see device green and get alarms when free space on disk is low, or network utilization is high and so on, but information about if
Delayed Trigger seems doesn't work
Hi, We have an issue about the delayed alerts; We would like to receive an e-mail alert only after 5 minutes. We configured a notification profile with Delayed Trigger and 'Do not trigger if alarm is acknowledged' check box enabled. It seems doesn’t work because OpManager sends an e-mail alert as soon as an critical event occurs. The our current OpManager version is 11600 and it runs on Windows Server 2012 R2 Datacenter (64bit). Could you help us, please? Let me know if you need further information.
Subject with two words and "and" operator in Business Rule
I'm new to ServiceDesk - so answer may be simple - sorry if it is. I'm defining rule in Business Rules based on two words in the email subject. Both of tchem needs to be met together, so operator 'and' seems to be right choice. Business Rule instead of 'and' puts 'or' operator - even if I add words separately. For example - I need to distinguish high and low importance incidents. I thought that simplest way is to send an email with "category" and "importance" in the subject of email - Subject: "problem
Configuring Mail Server in Opmanager
Hi, I'm trying to configuring the mail server in Opmanager 11, but i receive the erro in below javax.net.ssl.SSLHandshakeException cannot be cast to javax.mail.MessagingException My mail server is a Exchange mail Server 2010 and my opmanager server it is inserted in list of a smtp relay. How configuring this feature in opmanager? Can someone help in this issue?
Couple of issues using opmanager
Hi there, I've been using opmanager for the past couple of days and I have some problems. 1. I've a domain controller on a virtual machine, every couple of hours it's category is changed to virtual machine and then the domain controller monitors are removed. I think this is synchronized with the rediscovery of vcenter. 2. I've added an snmp monitor for temperature sensor on APC ups I had queried the snmp oid and it work in MIB browser but I've to load certain a specific MIB library otherwise it will
Licensing Question
I recently got one of those free licenses from https://www.manageengine.com/products/service-desk/free-it-help-desk-software.html#getfree for 100 techs and It says expires next year my question is will I need a new file next year or will it still work and never expire like the free versions available in the installer?
Approval email notifications
Can someone tell me if there is a way that when someone is requesting hardware or something that costs money, that the email to the approver would have more information? I.e. Item and cost? Or is there a way to use the purchase module so that the approval goes to the manager with all that information? If you look at the approval emails, they are rather limited. Then when you click the link, there is not much information there for the person approving to know. For example, is the phone request
Critical : Error while invoking backup
Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.io.IOException: There is not enough space on the disk at java.io.FileOutputStream.writeBytes(Native Method) at java.io.FileOutputStream.write(Unknown Source) at java.util.zip.DeflaterOutputStream.deflate(Unknown Source) at java.util.zip.DeflaterOutputStream.write(Unknown
reply to post notification?
Hi there, This is a question with regards to the OpManager forum itself. For some reason, I'm not notified when someone reply to a post I follow - I do have the option Notify me on response checked! What would be the email address used for this notification? I'll check if they got caught by our spam filter. Thanks.
Migrating Standalone OpManager Essentials 11.6 to Enterprise OpManager Probe 11.6
Hi, We have a standalone 11.6 Essential OpManager that has been running for some time. We have purchased an Enterprise license and we are deploying with in our environment with the plan to migrate the standalone version to a probe. I have studied the instructions in the wiki explaining how to perform this migration but I have some questions about the "MigrateToEnterprise.bat". I have built the new copy of the Standalone and restored the database as per the instructions. When running the Migrate
Permission Account and Contact
Hi ME Team, I raise a feature request a couple of years ago regarding Role permission I see in the new version you have extended the functionality but unfortunately our requirement was not part of your implementation We need the ability to limit a support Rep. to only be able to create a contact but not an account because Accounts are being imported from the ERP system and maintained their once a month reports are generated and imported into the ERP system ! Because support reps. accidentally
MIB Browser Questions
Hi, I'm looking at the MIB browser tool and have some questions. Is there a way to search by OID, I've only been successful searching by an object name? Is there a way to get a trap's OID displayed, along with what objects are valid/mandatory within that trap? Thanks.
How to Use "User Groups" - where is this useful?
I have created two types of Users in the "User Groups" area under ADMIN of ServiceDesk. I don't see anywhere within Service Desk that I can use the groups I have created I am a newbie so I apologize if I am overlooking something obvious.
How to use certificate generate by my internal CA
Hi, i want to know how to use certificate generate by my internal CA. I generate CSR on ADSelfService, and create certificate on my internal CA, and follow all the step's(put CA certificate and generated certificate on same keystore and copy to conf folder), but when i try to access ADSelfService using https give the message that certificate is not trusted. Regards, Gerson Jamal
Bill Rate
I am trying to understand how billing is calculated and if there is any room to adjust how it is calculated. Let's assume that the billing rate is $100 per hour for the work that is done. If all the work for the month took 45 mins to complete, how much is charged? Is it $100 (rounded up), $75, or no charge at all? Can we bill in 15 min increments? In this case if the work for the month was 1 hour and 15 mins would it or could we make it so that it would bill this customer $125?
Vulnerability Database Update fails
Hello, I turned off my server during my vacation, I switched my license from trial to free, as the 30 days were over. Now I am trying to update the vulnerability database, Everything works, except the last step, "Syncing security updates" It takes a while and fails after about 5~10 minutes. - I already turned off all security software that can possibly block anything, - I already turned off all network-based security( Astaro UTM), to avoid it blocking anything. It still keeps failing over and over
Auditing Read/Write of Large Files
Is there any way to have ADAudit send alerts out if a large file (eg >500MB) is read or written? I have a situation where people are dropping full uncompressed dvd files to our shared drives and then wonder why they won't stream over an adsl line, so I'd like an alert when a file gets written and I can go discuss alternate ways to distribute the videos. My shared drives are all on NetApp CIFS, and ADAudit works well for other monitoring like mass deletions/etc.
Issue with resetting request ID to start at 200000
Trying to reset request ID's to start at 200,000 I used the following query: insert into workorder(workorderid,requesterid,createdtime,respondedtime,duebytime,completedtime,timespentonreq,isparent,is_catalog_template,fr_duetime, haschange,hascausedbychange,hasproblem,surveystatus,hasdraft,resolvedtime) values (200000,1,0,0,0,0,0,true,false,0,false,false,false,0,false,0); Return code: Msg 128, Level 15, State 1, Line 1 The name "true" is not permitted in this context. Valid expressions are constants,
Get Request List by Requester from API
I accidentally posted this topic in the SDP-MSP forum, but I think I meant to post it here. Here is what I'm trying to accomplish: When there is a problem with our software, users will send an e-mail to an e-mail address that we have set up. That e-mail creates a new request/ticket in ServiceDesk Plus. When the user/requester logs in to our third-party student/faculty portal, they will have a section titled "Open Tickets". This is where I want to display only the ServiceDesk tickets associated with
some files missing after update
Hi after I updated my software to 9103, I got error on some links, like: incident-additional fields, extra actions, request custom menu here's what is shown (for incident-additional fields) :
Error while adding member servers
This morning I tried adding several new servers to the Member Servers, but I received this error: Successfully configured the Member Server(s) and Error while enabling audit policy via GPO (The process cannot access the file because it is being used by another process - Error Code:20 The process cannot access the file because it is being used by another process - Error Code:20 Unspecified error - Error Code:80004005 ) I have tried restarting the AdAudit service but the error persists. This is running
Block 3rd Party Applications from being available under Patch Management.
It is taking us longer & longer each month to approve Updates manually as there are more & more unnecessary 3rd Party Patches appearing. Is there a way or could there be a way for us to block these 3rd Party Applications from appearing? We do not want LibreOffice, iTunes, CDBurnerXP, Poedit, Opera, & so forth from even appearing as an Option to be approved. If we could at-least set them to auto Decline would suffice. As we search for Not Approved Patches recently released. Thanks,
View SQL or arbitary Reports
I would like to be able to view the underlying SQL of an arbitrary report. Would make it easier to create custom SQL queries and understand the schema.
Query for Requests including notes for a few specified departments
Hi Im looking to manipulate the below query to allow us to run a report that will show tickets w/ notes belonging to technicians of specified groups. SELECT wo.WORKORDERID 'Request ID',wo.TITLE 'Subject',aau.FIRST_NAME 'Requester',ti.FIRST_NAME 'Technician',qd.QUEUENAME 'Group',rtdef.NAME 'Request Type',std.STATUSNAME 'Request Status',DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME/1000),'%d-%m-%Y %k:%i') 'Created Time',ns.notestext'Notes',DATE_FORMAT(FROM_UNIXTIME(ns.NOTESDATE/1000),'%d-%m-%Y %k:%i') 'Last
Preventive Maintenance notifications
Hi world, I made a preventive maintenance and schedule it all works fine, but when the ticket is automatic created the system don't send notification to the customer and the technician, only appears in the Request list, there are a way to generate this notification to all the involucrated persons? Thank for your assistance Mike
Add Dynamic Reporting Periods for 'Year to Date'
Would be great to be able to select a reporting period of 'Year to Date' that would run from the first day of the year to the current date. Same goes for Current Month etc.
Set a Default Reporting Period
Most reports seem to have a default reporting period of 24 hr resulting in a long rendering time for environments like mine with a lot of audit data. Ideally, within the UI, you should be able to set the default period to any time period (built in or custom) either globally or per report.
Report on requests from last month by Priority in procent
How can I create a report from all requests created last month and see percentage closed within priorities SLA's divided in day, week and month?
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