Analyze Forwarded Events
Sorry if this is covered in documentation somewhere but is it possible to analyze forwarded events? I've got a machine with a couple subscriptions set up but ELA doesn't seem to be seeing these events.
PROVISION APP ON DEMAND LDAP Problem
Hi, I am trying to setup SD+ on demand and I am stuck on the LDAP screen in the provisioning app my domain is verified as a .co.uk address but I think I am getting the details wrong as I keep getting an operational error, I know the username and password are correct and my DC address is correct so I can only assume its the Base DN that's wrong, I have CN=users,DC=company,DC=CO.UK is this ok ? Paddy
How to Add Manage Engine Event Log Analyzer in Cisco SG500-52 for log collecting
Hello Team, Please guide me how to configure Manage Engine Eventlog Analyzer in Cisco 500-52 for collecting log of the Device. Regards, Rahul Sharma
Question about Failed logons due to bad password
I am trying to generate a report that shows when users fail to logon due to bad passwords. I am only collecting the event logs on my domain controllers. The event ID that is generated due to a bad password is 4625. The problem is that 4625 is registered on the computer where the login was attempted and not on the computers that I am collecting logs. There are other IDs that are registered on the DCs that can give this information but the custom reports are very verbose and not simple to read like
Purchase Order: Add Custom fields to emails
I propose that SDP include purchase order custom fields & “Cost Center / GL Code” fields in the emails produced by “Email the Owner” or “Email the Vendor” buttons.
Agent Installation Failure
Hello, As usual, I've taken agent installation option when normal installation via GUI didn't work.I've downloaded the agent installation .msi file and run installation on the agent machine. But it wasn't successful. In eventviewer, there was no error detected. I've re-run the installation with disabled AV and the result was still the same. Please advise. Thanks. Regards, Firdaus
Controlling the import of resources from AD
When adding Windows resources using PMP discovery it brings in all of the local user accounts. There does not appear to be any way of controlling which accounts are imported. It imports the guest account which is disabled. This means when we check the passwords are in sync this cannot be verified which means I get a failure audit point for every Windows resource in the system. Yes I can edit the resource once it's imported but then on the next sync the guest account is added back in! Ideally
Roles Need to be updated
Dear Support, Technician should be able to view the ticket if there's a task assigned to him/her even if he/she is not the owner of the ticket. Current Roles: All All in associated sites All in group & assigned to him[Requests and Changes only] Assigned to him[Request and Changes Only] Propose Roles: All All in associated sites All in group & assigned to him[Requests and Changes only] All in group & assigned to him[Requests, Tasks and Changes only] Assigned to him[Request and Changes Only] Assigned
ManageEngine ServiceDesk SQL Migration - Lost Search Functionality
Hey guys, Recently I migrated our ManageEngine ServiceDesk application from Server 2003 to Server 2012. Included in this migration was a SQL server update. Everything went smoothly however since the update, ServiceDesk won't search for requests that were logged prior to the migration date. Is there a way to reindex this search feature? Regards, Craig.
Domain controller offline. How to change
Hi We have DC (which set in PMP) is offline So, we can't login to PMP. How to change DC without login to PMP? Local account lost. BR Dmitry (Same for DeskCentral)
OpManager installation on Ubuntu 14.04 Server 64-bit
I have installed Ubuntu 14.04 from ISO image ubuntu-14.04.3-server-amd64.iso and performed apt-get install build-essential and linux-headers. After that I have performed a console installation of ManageEngine_OpManager_64bit.bin --console but after restart, it does not start and no one entry service is created on /etc/init.d. Any one have any idea how to do it? Thanks! Best Regards, Eduardo COELHO
Opmanager - ASA FirePower - 2911 Router SNMP Not reachable
Hi, I am facing the issue, where the SNMP query is not working properly for the below scenario, OpManager --> ASA FirePower --> 2911 Router The device is adding but only i can see the availability and response time. But i am not able to see the other status. For the above scenario both the source and destination is allowed for Full Access in the ASA FirePower. What could be the issue? Anyone please advise. Whereas i have another 2911 Router which the scenario is like below is working without any
Find the Trap Engine ID in the OpManager Server
Hi, How to find the Trap Engine ID in the OpManager Server to Configure the Web Sense Trap Receiver. Thanks, Ramesh
Error - The specified server cannot perform the requested operation when trying to select computers in SoM
When I go to the managed workgroup under "SoM/Add Computer", I get "The specified server cannot perform the requested operation." This is an existing managed workgroup that I have added PC's and installed agent's through in the past. I have the most up to date build which I just installed hoping to fix the issue, to no avail. My DNS is resolving appropriately. Any thought on where to look next are greatly appreciated! -ddub :)
A KB or Knowledge Solution usage report?
Is there a way to create or run a report to show usage of the KB or Knowledge Solutions?
Assess Assets with new ServiceDesk Plus Custom Scripts feature
We had an interesting discussion with a client recently. They were looking to improve the efficiency of the first interaction on a request for a technician in diagnosing potential user issues. One method they perform is a basic connectivity check to the users workstation to eliminate the obvious fault and they wondered if it might be possible to provide this as a button in the GUI for technicians to select. Given ManageEngine ServiceDesk Plus has recently introduced custom menu options we thought
Enable NPAPI in your Chrome browser for trouble-free Remote Desktop Sharing
Hi All, In the latest version of Google Chrome browser (Version 42), Google has removed NPAPI support. Since Desktop Central's Remote Control makes use of this plugin when used from Chrome, we request you to perform the below steps on the viewer machine to configure NPAPI based plugins. Enter "chrome://flags/#enable-npapi" in Google chrome's address bar. Click "Enable" link for the "Enable NPAPI Mac, Windows" option. Restart Google Chrome. Now try Remote Control from Desktop Central. More Details:
Web Service Down false alarm and non-functioning dials
I have a VM that is properly running DesktopCentral but OpManager insists its web service is down, when it isn't. Also, I have CPU, Memory and Network performance monitors working and collecting data, but the dials are all blank. Any suggestions?
problem with REST api
I’m unable to receive the xml data from my rest POST. Here is my URL: http://sdpserver/sdpapi/request/100217/?TECHNICIAN_KEY=9E467594-02CD-490F-9729-CF35E9A411D5&OPERATION_NAME=GET_REQUEST When I type my URL directly in my browser (Chrome) I get the xml result; no problem. To make sure that it is not my code that is faulty, I have saved the xml output to an xml file replaced my request from POST to GET and my URL for my xml file and I’m able to retrieve my data and display it. When I look inside
Remote Office IP and ports (WAN)
Hello, I got a couple of computers that's never in the office so I have to make a remote office configuration. I just wan't the agent to communicate with the server over https, could I only open up port 8383 in the firewall then? Or do I have to open the other ports to? Like 8027 and so on? In the settings for the remote office Desktop Central has the local server IP adress by default? Because it's there and I didn't add it. Could I just change that to the WAN IP or the domain name i configured?
Your account has been restricted
Some users (not all) get the error message "Your account has been restricted" when trying to log into the portal. How can I remove this "restriction"?
Problem to register new entry in a DropDown list
Hi We have a DropDown List for psysical locations related to the Office Field in Active Directory. When i am tryying to add a New location I got this Message I am here triing to add 'Berglund' and it is not a dublicate. Whatever I Write her I get the same Message. Any Idea why this hppens? I have done this before without any problem. Since last it worked ok, I have upgraded to Version 5.305. Regards Reidun
How to debug "Replication cycle finished with some failures"
Hi We have very often problems with Remote Office sync "Replication cycle finished with some failures" Reason usually "broken" configuration We need to delete config one by one to find where is a problem and let DC to sync. Where can I find source of problem to find it fast and let other config to run without modification? Best regards Dmitry
Licensing Question?
We are looking to purchase the Application Manager tool to monitor our production applications. We potentially will have around 400 monitors. We will be monitoring URLs, Weblogic, Database, Windows, Linux servers. Should I get a quote on a monitor license greater than the 250 listed, or should I just go with the unrestricted monitor license?
Error Windows script host while starting service (run.bat)
Dear all, I've got a problem after I restart my ELA server, and start the services (run.bat). The error message shown as picture below, Any solution? Thanks you. Note: I've connect ELA to external database to separate server (MS SQL2014)
Technicians tab is taking too long to open
Hello, We installed ManageEngine ServiceDesk Plus 3 years ago and everything went well until three months ago we faced a crash for the software and the backup didn't go well as we expected, but we were lucky to have an SQL Guru who manage to rebuild the system from the SQL it self, but after a while we noticed that when we want to edit, add or delete any technician it will take long long long time to open the technicians tab. we use to have 75 technicians and recently we increased the number to 85.
How to report managed servers to new admin server?
Hi, We've created a new admin server from scratch. My question is, from managed servers' perspective, what's the required configuration to make it reporting to new admin server? Thanks.
Firefox/Chrome doesnt supports sslv3 protocol
Hi, The latest Firefox/Chrome doesn't supports sslv3 protocol and the below procedures will provide the details of enabling it, 1. Please edit the server.xml file from [SCP_Home]/server/default/deploy/jbossweb-tomcat50.sar/ and add the below highlighted entries in the server.xml file <Connector address="${jboss.bind.address}" clientAuth="false" keystoreFile="${jboss.server.home.dir}/conf/scp.keystore" keystorePass="scpsecured" maxSpareThreads="15" maxThreads="100" minSpareThreads="5" port="443"
Email Account When Request is Closed
Is there a way to automatically email an Account Manager or a specific email address when a Request is closed for their account?
Initial Administrator password incorrect
Hi, I have just installed ServiceDesk Plus to try before we buy (we are looking to move from another product to something better) but after install I cannot log in using the default administrator password shown on the site (username: administrator, password: administrator) - I get the error "Username or Password is Incorrect X". I have not set anything as the admin password during setup. The same is true for the "Guest" account (username: Guest, Password: guest"). Is this a known issue? I've searched
Radius support in OpManager
Hi, I would like to know if the OpManager will ever support login with radius? Thank you, Robert
how to rename administrator builtin on all workstations of domain
how to rename administrator builtin on all workstations of domain ?
Description Field - Start At/Scroll to Top
We ask a series of questions in the Description field to requesters on the self service form; however on the cursor always appears at the last line of text. Is there a way to have the cursor start at the top instead of at the bottom? Often requesters don't know there are additional questions/text that are towards the top of the field and they don't scroll up to see them.
SNMP Trap message Parameters for Edit
I need to know all the parameters for editing the SNMP Trap Massage that Op-manger receive it from devices For Example : I had edited the LinkDownV2c Trap message as this Picture : and i got this result: I need the other parameter, like the parameter that give me the interface description And Thank you, Best Regards, Alaa
MIBs for Fortinet equipment
I am trying to install Fortinet MIBs that I downloaded from the Fortinet website. The mib file is FORTINET-300-MIB.20071127.mib. It is included as an attachment. I went to the MIB browser in the opmanager and uploaded the file. But when I try to select it, it gives me these error: Error parsing MIB:FORTINET-300-MIB.20071127.mib Exception while loading MIB:IMPORTS failed: Could not open file C:/PROGRA~1/ADVENT~1/ME/OPMANA~1/./mibs/INET-ADDRESS-MIB How can I fix these error? I would like to use the
ephemeral Dillie-Heffman public key issue
Hi When I try to open OpManager (https) using Google Chrome, I get an error "Server has a weak ephemeral Dillie-Heffman public key" OpManager build No: 11400 Google Chrome version: 45 Please help Thank you Kader
Assessing Site is being used by a module. Hence cannot delete it.
I need to change my sites after a AD Import which had teh site field filled in with department names unfortunately several items were associated with teh department names under sites.. jhow do I correct this
Client IP Address / Machine name
Hello, when running file audit reports, I can see files deleted or modified but both columns "Client IP Address" and "Client Machine Name" are empty. I don't know what I need to configure to retrieve that information from the fileserver. Could be something to do with the audit policy? Where should I look? Thank you!! Hernan
Can't add Technicians
I have just installed the 4.6.0 version with Build number 4681 and I am having trouble creating Technicians. Whenever I click on either the View Roles or Add Technician button on the Admin tab, nothing happens. I'm running this on a Windows 2012 R2 server using IE 11. Any ideas as to what might be causing this?
Scheduling Patches
Build: 91058 I've scheduled patch jobs with reboots at 5:30pm so it's done after hours, I've been doing this since the beginning of using ME. For the past 2 days the jobs started at 4:30pm, needless to say the end users were not to pleased with their workstations rebooting with clients sitting in front of them. Checked: current time and zone is correct on ME computer, like all other workstations they are set with domain server which itself is correct. ME ->Admin->Personalize is exactly the same
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