Dear Support,

Technician should be able to view the ticket if there's a task assigned to him/her even if he/she is not the owner of the ticket.

Current Roles:

All
All in associated sites
All in group & assigned to him[Requests and Changes only]
Assigned to him[Request and Changes Only]

Propose Roles:

All
All in associated sites
All in group & assigned to him[Requests and Changes only]
All in group & assigned to him[Requests, Tasks and Changes only]
Assigned to him[Request and Changes Only]
Assigned to him[Request, Tasks and Changes Only]