Good afternoon,

In our test install of ServiceDesk Plus, we enabled backups to run every 30 days, to the default location (C:\manageengine\servicedesk\backup). Today, I changed the location to a network drive on a different server. I also changed the frequency to every 1 day, so that I could test and make sure it worked. It does not. I am wondering, what permissions need to be granted on that folder for the backup to work? Also, if the problem is permissions, wouldn't I have a failed backup message? As it is I don't have any attempts to back up visible. We are running 9.0, build 9033.

Please help, as we need to be sure this is working properly.

Thanks,

Diana