Dear Users,

SDP 9108 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

New Features in 9108

• SDF-35346 : Requesters will be notified when 'ticket owners' reply by email.
• SDF-58676 : 'Task Filter' has been added for tasks under Request, Problem, Change, Project and Milestones.
• SDF-58750 : 'Service Level Agreements' configuration feature, is provided for 'Change' module.

• SD-58527 : Description content under 'Report an issue' shows total count, if same logged in user logs in with a different browser. Now it shows distinct count.
• SD-58436 : Changed UI style in 'Report an issue' under 'Support' while sending mail.
• SD-58435 : Changed format of date column in upgradeDetails.html from 'long' to 'date' format.
• SD-58347 : While generating support file, include .sh files if the os is mac or linux .
• SD-60398 : 'Out of memory' error fixed.
• SD-60268 : Task count mismatch in 'dashboard' and 'task list view' is fixed.
• SD-60061 : When user enters space in 'non login' view, 'auto search' solution does not work.
• SD-56611 : "New Milestone" I18N key added.
• SD-53468 : Unable to delete general tasks.
• SD-60069 : IE11 line space issue.
• SD-60329 : Notification content has no line breaks which is a plain text formatting issue.
• SD-53143 : Notes containing style tags not editable.
• SD-59614 : FOSInputs.conf file overwritten during upgrade.
• SD-59118 : 'Mark as inactive' option missing in resolution templates.
• SD-60392 : Issue with 'push notifications' of the native app ,when the device is shared between users.
• SD-60330 : 'Export as PDF' shows the login page in PDF file instead of GANTT.
• SD-60005 : Unable to export 'dependencies map' in linux setups.
• SD-60510 : Unable to spot 'edit technician' field in 'problem details' page.
• SD-59209 : Columns are merged while exporting report in XLS format.
• SD-59099, SD-46093 : Company logo appears in scheduled report, even if it is disabled in Admin > Organization Details section.
• SD-58947, SD-57556 : If a user has SDAdmin role and has also been assigned to some site restricted role, then reports show data from sites only assigned to him.
• SD-58858 : Report Name is not shown properly, if it contains special characters.
• SD-58805 : Attachment names are garbled after downloading, if it contains special characters.
• SD-58727 : Recent items do not show full title on mouse hover.
• SD-58700 : Filtering a flash report based on 'resolved time', shows no data when the respective list of data is viewed.
• SD-58434 : Error accessing the Change Details, when all sites assigned to a logged in user are already deleted.
• SD-57158 : Emergency and Retrospective check boxes are removed from 'add and edit' change form. Instead, Retrospective field is added as boolean pick list in change template. Emergency and General templates are categorized and listed in the Template field itself.
• SD-56414 : Site restricted technicians are unable to edit and delete their own query reports.
• SD-54994 : Issue while viewing Admin > Notification Rules > Problem Notification tab in Swedish language.
• SD-60723 : Request template fields missing in some environment.