Security Event log not importing correctly
I'm not sure exactly but when I try to import a security event log the settings section under 'Report Type' just continually shows 'in progress' and every few seconds the screen refreshes but it never seems to finish importing the file. Have left it running for a good 20 minutes and it's only a 9mb file so would have thought it would be fairly instant. Also the import time field is unpopulated. I have tried running searches for event ID's which I know exist but get no results which would suggest
How to get data into CSV files for import?
How do you get your data to put into CSV format for new user creation? I want to go from some type of data input form where a manager enters first name, last name, department, phone#, etc. Then that data will be 'processed' to find appropriate values for other fields. Example: These values are entered: Pat Smith Accounting Accountant 123-456-7890 From that information I want to end up with: If Dept = Accounting then Company = Alpha; Email extension = @alpha.com; staff folder belongs in \\alpha\accounting\staff\@username;
Description does not show up when logging a request as a requester.
Adding a description to an Incident - Additional Field then adding the created field to an Incident Template but once I go to log a request as a requester the description does not show up. As you can see from the attached images you can see the description is written in the Target Audience additional field, and when I hover over the example it works fine. However when I add this into the template then test out as a requester it does not show up. ManageEngine fully up to date. Any help with this would
Inactive Users Report?
I know there is an inactive users report available through ADManagerPlus, but is there a similar report available through ADAuditPlus? We use ADAudit Plus for our scheduled reports and that would be a useful one to include. Also, is there any way to combine scheduled reports into one file?
Save an N time as a custom period
I am using AD Audit Plus version 4.6.0 and build 4685 and have tried and tried and looked for a way to save an N time as a custom period. There are a ton of options in the standard dropdown, and you can save a date to date custom period. However I dont want to save Nov 25 to Dec 11 as a custom period. I want to save the "Last 14 Days" as a custom period.
AD installation used on postgresql port
Hi Team： Good Day! Please kindly refer the below email . I am trying to find the result . but two different result makes me in puzzlement. result 1 : <home dir>\manageengine\adauditplus\pgsql\data\postgresql.conf open this file , below "connectinos and authentications" category , port=5432 . Not only in adaultplus , but also in other three products , this port are the same. result 2 : <home dir>\manageengine\adauditplus\bin\ChangeDB.bat open
Templates or automation of Tickets sent to Help Desk
Is there a way that a reply can be sent to user who creates a ticket saying something such as" Your request is currently on hold and will be resolved ASAP" for tickets being put on hold. Can this reply be sent to user automatically when they send a ticket requesting assistance? and for tickets resolved for something to be included like a template saying" Your issue has been resolved have a great day" rather than having to type this statement manually everytime. Regards, Nairaj
LDAP error
I have some problems with LDAP authentication, so where i can change some ldap authentication options?
Requester report including all fields
Hi, I need to export all requesters from SD Plus and import them into new instance. The link below are good, however, they don't include requesters first name, last name as separate fields Would be great if someone could assist with a query that includes all fields of requester including first name and last name Thanks Ravi https://forums.manageengine.com/topic/admin-report-department-list-requester-list-technician-list-incident-template-list-service-template-list https://forums.manageengine.com/topic/requester-list-1-10-2010
Exported Vulnerability Report Include System Health Graph
On the Reports tab, Patch Reports > Vulnerable System Report, when clicking Export PDF, is there a way to include the System Health Graph. The graph is a great overview so that a business owner can see at a glance that no systems are vulnerable without looking at the details. So, I would really like that graph on the report. When I export the report to PDF, I am only getting the Healthy Systems table.
Desktop Central agent on VDI
I read in the FAQ that you can use Desktop Central to manage VDI workstations. We are using Citrix XenDesktop persistent desktops. Are there any considerations\preparation that needs to happen in order to update the master images with the agent? Thanks, Dave
Server has a weak ephemeral Diffie-Hellman public key
Trying to access FWA from Chrome gives me the following: Server has a weak ephemeral Diffie-Hellman public key How do I correct?
USG compatibility
Hello, Good day! Client uses the firewall Huawei, the Huawei firewall is listed as supported, however, is marked in Other Log Format, and Firewall name is not listed. Customer said a not too distant past, the Firewall called Secospace. Today, the firewall's called USG (Unified Security Gateway). Customer wants to know: 1 - The USG is supported by Firewall Analyzer? 2 - Is there any operating limitation for equipment that integrate the Other Log Format? 3 - Is there any possibility to "customize"
Using business rules within ManageEngine like?
Hi all, I need to find information about business rules in ManageEngine? Who can share helps yourselves, the more detailed the better. I need to arrange a time to let technicians overtime, but still not understand it Thanks so much
How to monitor for Disk Failure on HP ML350 G6
So we have OpManager installed and running and SNMP setup. I can see all my branch servers and various alarms and statistics. But I need to be able to monitor for diks failure form the RAID controller. I can see no hardware monitoring at all in OpManager on these servers. What do I need to do to monitor the disks? Is ther any documentation anywhere that gives a guide on how to setup this type of monitoring? Rob
CMDB Plugin Features
Hi , I want to ask if CMDB plugin for OPM has the below features or no 1- Contract Management 2- Purchasing Management 3- Remote control 4- import assets from csv BR
Monitor SQL Broker Service
Our Server guys want us to monitor the status of this Broker Service in a SQL Server. Is it possible in OpManager? This service has 2 status, True and False.
Notifications are not sent by e-mail to the users in the copy.
In the notification rules, the "Send notifications by e-mail to the users specified in the copy when creating new application" selected.
Database exception while discovering workstation with agent : Duplicate entry for key
Hello. I had problems with scanning workstations. When scanning workstation via its IP address or Name next error "Database exception while updating Workstation. : Duplicate entry for key" Copy from log: Caused by: java.sql.BatchUpdateException: Batch entry 1 INSERT INTO CIRelationships (CIRELATIONSHIPID,CIID,CIID2,RELATIONSHIPTYPEID,ATTRIBUTETABLENAME,RELATIONSHIPID,RELATIONSHIPTEXT) VALUES ('2780','2702','2702','46',NULL,NULL,'VMHOST_VMS_SCAN') was aborted. Call getNextException to see the cause.
License OPmanager netflow plugin
I currently using a trial version of netflow plugin, but our Opmanager license includes 10 netflow analyzer lic. When I go to 'License Management' under 'Admin' tab, there is no option for applying license. Can you please advise? Thanks.
description The server encountered an internal error () that prevented it from fulfilling this request.
Dear Pro, The system show error in below when I try to click an asset. Please kind advise how to fix HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException
org.apache.jsp.asset.AssetListView_jsp._jspService(AssetListView_jsp.java:386)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:201)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274)
org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:201)
org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:177)
com.adventnet.console.filter.IT360Filter.doFilter(IT360Filter.java:133)
com.adventnet.console.agent.ConsoleFilter.doFilter(ConsoleFilter.java:371)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
New Request - Add Tasks Automatically
Hi Everyone, Would be great to see what everyone would think of allowing a set of tasks to automatically be added to a request when it is saved based on a Request Template or Rule? Thanks Daniel
Support Centre Plus - Service Catalog
Hi Everyone, Just wondering if anyone else would like to see a Service Catalog feature added to Support Centre Plus. My company is a Payroll Outsourcing company and we use SCP to support our clients general enquiries, but also process their requests in terms of changes to the way we service their Payroll needs. Would be great if we could choose a service and have a pre-defined check-list attached or action. Dan
Telephony Server Settings
Hi, I just installed asterisk & asterisk GUI. Then I have also defined the username and password in my manager.conf. So,I went to Admin > Telephony Server Settings and with the credentials provided I have successfully enabled this integration. My next question is how do I receive or make calls like what one of your documentations show at bottom? https://www.manageengine.com/products/support-center/help/adminguide/configurations/helpdesk/computer-telephony-integration.html#telephony Can someone
Monthly Attendance Report
Hello everyone, I am testing the Desktop Central idea. The school that I work for need a customized attendance report each month. Currently the monthly report will not quite allow what I need; however, I know the data is in there that it can be generated. I've attached an excel sheet example. Can this be done through the custom query report generator. I've attached an example of how the report should look below. December Report Name Username Date First Login Last Logouot John Adams Administrator
Help -- Service Catalog
Hi all, Could you help me please about this information. Is it possible to configure different Service Catalog to different Sites? Thank you!
Install ServiceDesk on new Windows 2015
We are setting up a new Windows 2012 server for the latest version of ServiceDesk. It is currently setup on a Windows 2003 server. So I want to install a new fresh copy of ServiceDesk and the latest patches. Where can I download the most current version? On my old/current server I have version 9.0 build 9022.
ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY with Chrome 45
Hi I see few entries regard this on ADPlus forum but what need to change for ServiceDesk Plus? Thanks,
SDP Asset scan detects IE 10 as Windows Internet Explorer 9.10.9200.16660
Hi, the SDP asset database detects Internet Explorer 10 as internet Explorer 9 with a 9.10 version number. For example: IE 10 10.0.9200.16660 is detected as 9.10.9200.16660. Can this be looked into please?
Help with Support Groups
Hi, I am configuring ServiceDesk Plus for our company and am just at the tweaking stage before we test it. Although we have multiple physical sites, all IT support is currently dealt with from the head office by two support groups, so I have decided to configure just one site with multiple departments and 2 support groups. The thing is, I have noticed that when configuring the support groups, one has been added by someone else under the Default Site and the other has been added specifically to the
Approval Status - CAB Approvals
Is there a mechanism to trigger a status change once all the CAB recommendations have been Approved and/or Rejected on a change? As a change manager, when dealing with a lot of changes it would be really helpful if on the grid I could see which changes are now pending some action from me. Currently I have columns for Stage and Status which would have any in a CAB approval displaying "Approval" / "Approval Pending" This is complicated because it requires scrolling through all changes to check the
Desktop Central local Admin account
I would like to know about deleting the local admin account. Is it best practice to delete the account or keep the account? I have kept the account due to concerns with Active Directory Authentication. We did have an issue where we could not authenticate and having the account allowed me to login to Desktop Central.
Desktop Central HTML 5 Viewer
Myself and a few of my coworkers are having remote control problems with the HTML5 Viewer. We have had to remote numerous times to the same machine. The viewer will not connect and displays message "Agent not Reachable" or it will go back to status of "disconnected". I have tried rebooting the client machines and the server. Neither worked, and we are still experiencing the problem. Some machines after trying to connect 7 or 8 times it will finally connect but then after a minute or 2 the session
Enterprise level issue how to role individual tickets into one master.
Is there a way in Service Desk during an enterprise outage to roll single incident tickets into one master ticket?
Forgotten administrator password
Any way to change the administrator password? I connected SDP with Desktop Central and am now unable to login to SDP. Don't recall changing the default administrator password yet, but remember creating an account when syncing with Desktop Central. Unfortunately not sure what account was created when syncing. Any help?
plain text to specific email only / Cisco Voip Integration
Is there a way in ManageEngine ServiceDesk Plus to send plain text notification only to a specific e-mail and html format to the rest? That way we could send notifications through our cisco voip system and it would call them back and leave a voice message.
LDAP Import
Good day All, Could I please ask for some assistance regarding LDAP imports. What I want to do is import all my users that is in my AD structure as my ServiceDesk are installed on Ubuntu. When I click on import now it show successful but there is no records imported? How do you use the Search Filter so that all the ou' will be search. Looking forward to your reply. Thank you. Regards Gerrit
Custom View
I like the view "My Pending Request or Tasks" I would like to make some Custom Views that include tasks. What item would I use under Advanced Filtering to include tasks? Is it possible? Thank you!
Installation folder
Hi, How come I cannot install firewall analyzer in c:\program files folder? Is there a specific reason why it's not an option?
More functions for the approver for Service Requests
Hi Thank you for always answering my requests. My supervisor requests if you can add additional options for when a tech sends him an approval. His view of the request is very limited. 1) The ability to see linked Purchase Orders from Service Request with the attachments. 2) The ability for the approver to add a note like in a regular request and the ability to send the note to the tech assigned so if the approver needs more information he/she can send the note without rejecting the request. 3) Take
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