There is an add-on for SAP systems called STA Ticket System that can integrate SAP with ManageEngine ServiceDesk Plus. End-users can create incidents in the SAP UI and the program will create an incident in ME SDP. It also adds all relevant information (system, program, user, authorization etc. data and a screenshot optionally) to the incident. This is an invaluable help for the support people because it allows them to immediately start working on the problem without having to clarify missing information with the reporter of the error.

Here is a blog post on the ME-SDP integration: http://sta-technologies.com/connect-manageengine-servicedesk-plus-with-sap/

You can learn more about the product here: http://sta-technologies.com/products/ticket-system/

Cheers,

Tamás