We are looking to manipulate new Requests by time of day.

I do see there is an option for Operational Hours. However, those options are only "Anytime", "Within Operational Hours" or "Outside Operational Hours". Essentially if you want a time split, you really only have 2 time periods. "Within..." and "Outside...".

What we want to do is manipulate requests based on what time they are created but more than 2 periods.

For example:

Rule #1: 00:00 -> 08:00; Categorize X and Move to Group IT1.

Rule #2: 08:01 -> 15:00; Categorize Z and Move to Group IT2.

Rule #3: 15:01 -> 23:59; Categorize Y and Move to Group IT3.

I cannot see a way to do this within the product as there is no other time-based options or criteria that I can see.

Is there a way to do this that I am missing?

Thanks!