Hello all! I am having a bit of an issue and I am at my wits end with it. I am not sure if my problem is being caused by ManageEngine or if it is being caused by the program that I am trying to update.
Anyway, here is the issue. Where I work we have a specific program that we are trying to upgrade. The program has a .exe file by the name of "Upgrade". Now, if I go through ManageEngine > Software Deployment > Create a Package and try to deploy it, it will say in ManageEngine that the deployment was a success yet the program never actually upgrades. The path for the program upgrade isn't anything special. It is just C:\ProgramFiles\Item Capture\Upgrade.exe. When setting up the deployment package to run it, like I said, it states it succeeded when really it didn't actually upgrade.
Another interesting part to this; when I check the upgradelog.txt file it will show the upgrade started and then exactly 10 seconds later, stopped.
THE ONLY WAY I CAN GET THIS TO WORK: Currently, if I manually click the Upgrade.exe file it will upgrade with no problems at all. Or, if I setup "Launch Application" configuration through ManageEngine I can get it to run. The only issue with doing that is that I can't schedule when to launch the application. We need the upgrade to happen in the middle of the night when no users are on or active. Currently the only way the launch application method works is when the user first logs in, it runs. This wont do.
Any ideas or suggestions? Do you guys think it is ManageEngine or the upgrade file itself? It seems like I have tried everything and nothing (practical) seems to work.
The systems are all running Windows 7 Pro 64-bit