How to disable an Auto Logon tab?
Dear All, How to disable an Auto Logon tab on Home tab? Telemant Corp. Ko Young-Suk Thank you in advance.
Default Request Template Shows to requesters when should be hidden
Hello, I recently noticed that our default request template is currently showing to all requesters even though we have the option selected to hide it. I have tested with two separate requester accounts. Restarted the ManageEngine ServiceDesk Plus Service, and Power-cycled the machine, as well as toggled and saved the options. Please see attached images. I'm not sure if this is a bug, or is something specific to our installation. Additional information: ServiceDesk Plus Free Edition - 9.1 Build
SLA with Retroactive Effect
Hello, We introduced a new SLA but we are interested to see it applied on all previous WOs that fall into its criteria. However, there seem to be no way to do it on ME SDP MSP, anything to suggest? Regards
Script execution failed
today, one of my server (linux) that execute script workflow show error "Script execution failed" as picture in attached file. I tried to execute many times it still show same error. How can I check? What's wrong? Thank you.
User Additionnal Fields do not appear on the template
Hello, i would like to have the Location of the requesters appearing on the request template, so i added an additionnal Fields in the User Tab and can synchronize with the active directory, but how can i display that field on the template? regards
No alert triggered Oracle Monitor
Hello, I have a Oracle monitor, I mesure a instance with good credentials When this instance went down due of a lack of table space, the monitor remain good. The screenshot is exactly at this time: Parameters look like good (Credentials; thresholds, Notification Profile)
Email Parsing Help
We are looking to auto create tickets based on alerts received from our AntiVirus software and tag them a specific way for reporting purposes. Our AV software generates alerts such as "SAV message from: RETAIL011" Is is possible to parse that subject line and then categorize the ticket based that value? We are trying to: a) create a ticket whenever an infection/PUA is detected b) have a history of these tickets to be reviewed quarterly c) we are trying to automate Thank you in advance, --
Different senders
Hi, Is it possible for SupportCenter to send mail with different senders? Jim
Prefixing the subject with a user field (location) automatically
Hello, i'm trying to prefix automatically the subject of a request with the location of the user, via some javascript in the "Field and form rules". Is it possible to access the value of additional user field? i've added a field location to requester and synchronized it with the active directory, but when i access it via $CS.getValue("LOCALISATION") it returned me "undefined". How can i access the user additional field and is it possible to have a list of all the fields available. regards
Op Manager - vCeneter discovery
Good day, I seem to be having an issue with Op Manager doing a discovery of my ESX hosts and vm's. I have successfully added the two vcenters but the it never adds any hosts or vm's. I can do a CSV import but I would like to get this working as we will be adding 40+ vm's in the next 3 months and adding them manually is not an option as we want this automated. I have stepped through the instructions that are in the help section but the instructions seem to not work, any assistance would be OpManager
Helpdesk Scheduler - Feature ID 12854
Hi Team, I have been looking over the new Helpdesk Scheduler feature and it looks good !!! I would really like to utilize this feature and integrate it with Outlook Calendar Any chance the API has some support for this feature and if so is it documented or can you give some hints ? Best regards, Valdi Hafdal URL : http://www.vlink.is V-Support for Support Center Plus http://www.vlink.is/scp V-Technician for Service Desk Plus http://www.vlink.is/sdp
Default asset in new request
Hi All, We recently imported all our IT assets into Service Desk Plus. Now when someone logs a request it assigns one of the requesters assets by default to the request even though it's not specifically about this asset. Is there a way of blanking out this option and only selecting an asset when its actually about the asset. Thanks, Nigel
Reduce the Notification Mails for requests which the technician is recording
Hello I'd like to reduce the e-mails to the Requester for requests which the technician is recording Our configuration is following, which is all right for the normal sequence of events: - The Requester gets an e-mail when a new request is received. - The Requester gets an e-mail when a technician is assigned. - The Requester gets an e-mail when a request is resolved. As a technician, I sometimes solve incidents right away at the users workplace. For documentation reasons I have to record this request
How to setup alerts on ESXi datastore usage?
Hello, I want to monitor my VMWare ESXi 5.5 datastore usage. I can see in OpManager that it can see this data (free space, used, etc) but don't see how to get alerted on it if it drops below a certain threshold. Please advise. Thank you.
HTML5 Viewer Chat
Is Chat working in HTML5 remote, should have been more specific. The Chat Icon on the Remote support bar doesn't seem to launch chat
Custom Script return code to update Configuration Status
When I deploy a Custom Script to run on start-up can I return a success/fail code that Desktop Central will use to update the status of Configuration? For instance, the script I have deployed runs on start-up, the Configuration status shows Sucess, but the script encountered errors during the process and I want to show failure as the status.
Weak ephemeral Diffie-Hellman public key error in Chrome browser
Dear forum members, in new Chrome browser ver.45 we faced a problem with opening SDP through HTTPS with self-signed certificate, because since that version (and as Chrome projects page states, that it may be backported to earlier versions too) only keys of 1024-bit or bigger and strictly with DHE RSA accepted. Does anybody has an idea, how to renew certificates to met new requirements? It is obvious about required length, but is it possible to create certificate with DHE by standart keytool? Or
Technician Auto Assign Exclusion List
Hi, We have the "technician auto assign" enabled in ServiceDesk Plus with a list of technicians to exclude. I'm trying to add two more technicians to that list, but when I click on their names, nothing happens. I can see the link for each technician name is a javascript action, but when I click on the names, they don't get added to the list. This was working before. Any ideas? We're running build 9107. Thanks!
Mandatory fields background colour
Hello all Is there an easy way to change the background colour of the input boxes on mandatory fields until it is completed? I know it gets the red star, but a nice red background to the field makes it a lot easier for users to see where they need to enter data? Thanks
91099
The login page for DTC is telling me to update to 91099 but when I check my server version 91099 is installed. The windows clients say 90198?? Is this correct.. Thanks, b
E-Mail in Servicedesk Plus
Currently when someone replies to an Service Desk ticket creation, note or forwarded ticket e-mail, the contents of that e-mail are added to the "Requester Converstations" area. Is it possible to have these replies added as ticket notes instead? Thanks
Request Advanced Search option
Hi, We are running the most recent 9.1 build but somehow the Request Advanced Search button to access advanced search is gone. Where and/or how can I re-enable this option? Kind regards, Bastiaan
import log from wan network device ...ip valid ....
hi Does the manage engine event log analyzer software , in part of << remote import log >> , import log from out of local network? host ip is valid. thanks masoud
FA Not Syslogs not captured from ASA & Packetcapture.bat not working
Hi, I have newly installed Firewall analyzer and configured with my Cisco ASA5540 now I am not able to view the Live syslog messages and getting the error "Unable to open the Interfaces for Listening Syslogs" I ran the Packetcaputre.bat but application is not opening it says "The application was unable to start correctly (0x000007b). Click OK to close the application". Kindly share the solution at the earliest. Thanks. Ramesh.
corrupted rar file
i was extracting a rar file from dvd and suddenly everything stopped working, i took out the dvd and try to delete that file but not responding windows explorer appeared and desktop refreshes everytime
Cannot restore backup
When launching the backup ( As Administrator ) from the bckuprstore.bat file I get the following error Could not find the main class: com.me.devicemanagement.onpremise.tools.backuprestore.gui.DCBackupMain. Program will exit I'm running this on Windows Server 2012 R2 Thanks
Disable other DC Agent Tray Icon Options
Is there a way to disable the View Logon Reports or at least limit them to that machine only? Currently I can only turn off Apply Config, Scan and Upload Patch or Inventory Details. We do not want other users knowing when other systems are logged into or out of, but turning off the Tray Icon alltogether seems to be the only other way... we actually would like the exact opposite... Keep icon visiable, Allow Apply Changes Allow Scan Upload Patch Details Allow Scan Upload Inventory Details Disable
Email Extraction
Hi Team, Is there a way to extract this email from the ticketing system. we need to send the email to the client as evidence that we sent an email.
Update technician based on logged in user
Hi All Is there any way (including form scripts) to automatically set the technician to be the logged in user at form load ? I`ve looked into the form load scripts, but cant seem to find a variable to grab which allows me to set the technician automatically. I can see some in the source of the form when rendered but none work Thanks
Api client installation procedure.
Hi, I want to install the api client but after trying a number of downloads i can not find any exe file to runn for insatallation.can any body guide for this installation. My op manager build is version 11. Regards, Farooq
Best Database Choice
Hi all, I'm new to OpManager and I'm plan to install version 11.0 but I've a question for best deployment. Which database performs better Postgres or SQL Server? My environment consist of near 250 devices. Best regards.
Not able to fetch all the records for last one year
Dear All, Please be informed that I am trying to fetch some reports for total requests created for last one year, however I am getting the data only for last three months. I checked the customisation page and selected the data archive option and set it to get the data from last three years. however ever I am still not getting the data. May I request you to please help and let me know how can I get the data for previous years. Thanks and Regads, Prince Ahuja
iPhone SDP MSP Application Update
Since the new iPhone application update it appears that we can't log into our MSP system. We get an error "Provide a correct server" even though the server is correct and it will not save. Then if we exit the application and re-load it we can get the user name/password screen and it comes up with: "Request Failed. Status : 403" It is affecting everyone in the office that uses an iPhone application.
Adding Service Request Templates and Incident Templates from a Support Group View
At present, we are going into every service and adding the support group and then going into every incident and adding the support group. It would be great if we could go to the support group view, see what templates they have assigned, and assign them there. Also, it would also be great to have the corresponding reports to go along with them.
Report spanning all request all techs
New here. Tried a few of the reports available in this forum, no luck as it only reports on requests escalated to me and I can't find where to set the applicable dates. I'd need a report spanning all requests by all technicians, not only mine, sorted in a matrix report by category and subcategory for a given date range A to B. SDP v 9.0
help with new report
hi guys. my name is Vadim. i have some issue with creating new report. i need report include next position: - number of incident - who was assign this incident - for someone was assign but i don`t understood what i had to do :( version 9.0, 9003
HAProxy not sending syslogs to OpManager
Hi all, We have a HAProxy cluster and I've tried setting this up to send syslogs to OpManager - but no data is being received What do I need to look out for or where do I start to diagnose the issue? Thanks, Frank
About REST API problem
I am trying to create new request with rest api as per you documentation but i am always getting this reposne <operation name=""><result><status>Failed</status><message>No operation name specified in request. Invalid request.</message></result></operation> this is the URL i am using : http://localhost:8080/sdpapi/request/ADD_REQUEST and this is the documentatin i am following to process some thing http://www.manageengine.com/products/service-desk/help/adminguide/index.html please provide
Can approvers see requests approved by himself?
Hi, I need that an approver (not technician) can see all requests approved (or denied) by himself. Is this possible? Best regards, Totus
query report for time between ?
Dear, we use manual to assign the incident to technician, so when the user create the incident it's show not assign ,then when the responsible person receive a notification that new case is open he will assign it to the available technician, so I need report to show me the time between the created case and assign to technician. waiting your support for this. Database :MSSQL Build No.8212
Next Page
