Good day,

 

I've run into an issue with email created tickets.  My company has an Outlook Form used for New Hire requests that is submitted as an email to SDP.  The email successfully creates the ticket, however, the data from the form does not appear in the description of the ticket.  This is a standard HTML form, so I am theorizing that it is a parsing issue with the ticket description field, but would like confirmation.

 

If this is a parsing issue that is performing as designed, is there a way that I can have tickets created via email automatically have the email itself added as an attachment?

 

Thanks,

Mike Taylor