Service Desk Standard Edition Feature
Hi, I will like to find out information about the following; Does standard edition integrate with Active Directory How many technicians does it support How many nodes/users does it support. Regards, Bisi.
New monitor to execute an SSH command
I want to create a monitor that will log the active port 80 connections on my apache server with the following command: netstat -an | grep :80 | grep ESTABLISHED | wc -l How do I go about creating a monitor that will execute this ssh command and log the results? thank you. PT
PO - Payment Details
Would like a summary to show total payments made (currently it just shows each "payment"). Sometimes invoices come in with different items and different payments go out, so these don't always match. Also this allows one to go "over" the total on the purchase order on payments out
Urgent Problem. EventLog and Application Analyzer problem
There have three problem on my EventLog and Application Analyzer. 1. EventLog Analyer will always have the high network traffic. - The manager can be collect more than 500MB date on each server on each day. 2. EventLog and Application Analyzer will indeterminate to shutdown the services. - Analyer Manager will shutdown the service or the web page could not be show the login page. - EventLog Manager will shutdown the service and could not be restart the service on Windows Service. 3. High resource
So, about exchange 2013
from what I have read, exchange 2013 is now supported in OpManager, however, none of the exchange extensions seem to work, with it simply saying that the exchange monitoring service (not a part of exchange 2013) is not running. I looked through the on-line manuals and they simply say that exchange 2013 support is in development. So is exchange 2013 supported or not, and if so, how do you get it to actually monitor exchange functionality? Chris
IBM AIX monitor problem
Hi, I have been verified the CLI is correct and add the AIX Server is normal at the beginning.The CPU, memory, and disk usage according to normal.After a while(may be a polling),these performance parameters will not be able to obtain these values.But CLI validation is correct. I tryed to restart OPM Server and these monitoring data get these value.After a while,It will not be get. The OPM monitor some equipment and only the few appear such problems Could you please give solution
Export Users Personal Passwords
We are discommissioning an old PMP server, and some users have their personal passwords in the system. How can they export them say to a file, etc.... Can you give me the step-by-step process. We are on Build 7501 Thanks
DUO support
Will this product be supporting DUO or Radius two factor authentication soon?
AdSelfService Plus Multi Domain
Does ADSelfService Plus support multiple domains? If so how do I go about setting it up.
Complete User Information incl. Bill of Assets
Hi all, I'm looking to way to get all neccessary User information like, Name, Mail, Phone, Jobtitel, Manger, Department, etc... combined with the assets which are alocated to the user to be displayed in the SDP "My Details" Section. Any Idea how to do this ? Thanks in advance Tobias
Convert SRC_ADD_ID to IP address
What is the MSSQL query to get the varbinary SRC_ADD_ID back into an IP address using MS SQL (using the ConversationHourly_IPG0 table)?
Pre-populating E-mail Id(s) to Notify Field
Is there any way to pre-populate the E-mail Id(s) to Notify field on an incident template?
Patch Download Status Window Never Updates (Build 91112)
Server Version: 9.0.1.112 The patch download process window never updates. When you go to manually download patches, a pop-up window opens (url is /patchdwn.do). That window never updates anymore. Screenshot
VM Manager Plus - No Data Available
Hello, I start to try the VM Manager, but after discover my Hyper-Host Servers, but any data show me. It´s necessary install agent in VMs ? Vm Manager use WMI to monitoring cpu,memory... ? If yes, need to configure something in servers ? Thanks, Denis
Software uninstall Messages by the hundreds for a single machine
Hi, I have seen this more often recently: When a Mac Workstation hasn´t been started for a few days and is being started again, DC bombards me with literally hundreds of mails for uninstalled Software. A) the Software still remains where it was (e.g. Parallels Mounter v9.0) B) the Version of the Software has not changed (e.g. Parallels Mounter v9.0 is claimed to be uninstalled, however the same version from 2014 is still in it´s place) can you give me a hint as to what my configuration is doing wrong
Problem running this Query
SELECT solution.solutionid "Solutionid" , KB_Topics.TOPICNAME " Topic",Solution.TITLE "Subject ",Solution.DESCRIPTION "Contents",solutioninfo.noofhits "Views",Creator.FIRST_NAME "Created By",longtodate(SolutionInfo.CREATEDTIME) "Created Time",Updater.FIRST_NAME "Last Modified By",longtodate(SolutionInfo.LASTUPDATEDTIME) "Last Modified Time",Sol_StatusDefinition.STATUSNAME "Status" FROM Solution INNER JOIN SolutionInfo ON Solution.SOLUTIONID=SolutionInfo.SOLUTIONID LEFT JOIN KB_Topics ON Solution.TOPICID=KB_Topics.TOPICID
Technician no longer
I have two technicians that are no longer visible in the Technician list after I deleted a Role that they were a member of. If I attempt to add the accounts back I receive a message that the user account already exists. I need to figure out how to get the user accounts back in the list so I can add them to a different role. Thank you.
Folder constantly grows
I people, i have this folder E:\Program Files (x86)\ManageEngine\ADAudit Plus\pgsql\data\base\16384 continues to grow, currently in 46,8gb, that I can do to correct this problem? Kinds regards! Carlos
Is it true that Standard Edition permits Unlimited Technicians, Tickets and Users
Dear Manage Engine, Is it true that Standard Edition permits Unlimited Technicians, Tickets and Users. I don;t believe this though. I will install and try it. Regards, Bisi.
Being able to depoloy approved patches from the client.
It would be great if from the client you could force the instaltion of waiting approved patches This option could be turnned on or off within the automatic patch tasks. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Replace AES encryption key
Is it possible to replace the existing AES encryption key, in case it might have been disclosed?
Add "last responded" column to the main requests view
Hello, I am curious to find out if SDP has the capability to add an additional column to the main requests view to show the timestamp of the last response, or last update by a technician. What I am looking for is an easy way to identify the last time a technician interacted with each request so I can prevent any requests from becoming stale. Ideally, I would like this column to show the timestamp of the last conversation a technician sent to the requester for each request. The intent is to create
Exchange Reporter Plus Build 5112 Released !
Hi Everyone, We are glad to announce the release of ExchangeReporter Plus Build 5112 ! Below are the new features, enhancements and bug fix included in 5112. New Features: Logon Failure Report : Shows details of users who made failed logon attempts using Outlook Web Access. The reports show reason for failure, logging device’s IP address, browser name used, etc. Mails Deleted or Moved Report : Tracks and reports mails that have been deleted or moved to another folder in the mailbox.
Any explanation as to why sending a reply, notification etc takes up to 6 seconds
After we hit send on a reply email for example, we wait up to 6 seconds for it to release or send. Many people will hit send more than once as there is no timer or anything that shows. The cursor does not change. The ServiceDesk Plus Server is on premise and the SMTP /outgoing server is O365. Is this our issue? is there a delay. Mail fetching works fine as far as I can tell. It is just sending. Here are the settings we use Also any update that requires a notification sent is slow. Thx.
Folder Univindexes grow up quickly
Hi, Please I need your advice. Currently I have EventLog analyzer installed in a server with 200 hosts set up. We kept all the reports in a different drive than the OS with 250 GB, but this drive grow up every day quickly and we have 90% of the disk full in especially the folder Eventlog\Server\Default\indexes\Univindexes\hot . How many space do you recommend me for kept the reports with 200 host or more? It's possible reduce the size that every day generate the reports. My current Build version
Error Start DBServer operation is not supported Please Help
Hi all. After install the last version of supporcenter plus (profesional edition) over Mysql (windows server 8) i find this error and i don't find more info. 12:21:38:033]|[12-30-2015]|[com.adventnet.db.adapter.Jdbc20DBAdapter]|[WARNING]|[12]|: AUTO_QUOTE_IDENTIFIERS not supported for this DB...| [12:21:38:033]|[12-30-2015]|[com.adventnet.persistence.service.DatabaseFactory]|[INFO]|[12]|: Database name is mssql datasourcename is java:/MSSQLDS| [12:21:38:033]|[12-30-2015]|[com.adventnet.persistence.service.DatabaseFactory]|[INFO]|[12]|:
Account Manager in Notification Rule to ignore Level-1
we have an Manage Engine version- 7.9.0 Build number 7941, here we have set up the mail configuration for Account Manager in Notification Rule but we need to ignore Level-1 (want only Level-2 & 3 Request mail to Account Manager). please help..
Netflow Application Graph not coming suddenly from 1st January
Hi, I am using Linux based Netflow Analyzer build 9860 with embedded MYSQL. All was working fine till 31st December but since 1st January,i have observed that devices interface graphs are working fine and shows graph but APPLICATION HOURLY graph is not displaying while 6 Hours APPLICATION graph is displaying fine. I have done some researched and performed below steps but in vain. 1. Stop NetFlow Analyzer service. 2. Open command prompt as administrator and navigate to NetFlow_Home/troubleshooting
Error in MySQL replication process
Dear, After following the HA instructions (6.9 version build 6902), we noticed a MySQL error on the secondary server (servername.err file). (please note server names have been modified in the logs). Here is the content after a restart: 151229 14:09:40 [Note] Plugin 'FEDERATED' is disabled. InnoDB: The log sequence number in ibdata files does not match InnoDB: the log sequence number in the ib_logfiles! 151229 14:09:40 InnoDB: Database was not shut down normally! InnoDB: Starting crash recovery.
Unable to access SupportCenter portal
I setup the trial of SupportCenter plus for our business, things were going great. Completed the setup and went on vacation. The people here were supposed to upgrade from the free, to the paid license, but they didn't. When I returned I tried to log into the portal to go ahead and purchase and I am now getting connection refused errors (both locally and remotely) everything was working before I left. I have restarted the server I have stop and started the SupportCenter Server application I have restarted
Features request for better Windows 8 experience on SDP on-demand
Hi, We are test driving on-demand and notice some actions do not work properly on Internet Explorer 11 App. Please improve compatibility as there are many new low priced Windows 8 tablets being sold. I would like also to suggest designing Windows Start Menu Tiles for SDP on-demand. Please follow this url as it would be a massive improvement: http://www.buildmypinnedsite.com/en I also integrated with Azure AD, ADFS and Office 365 for SSO. Please contact me if you would like to know the procedure.
New Status Creation - Change when someone responds to ticket
Good Morning! I apologize if this has been answered somewhere else. We have created some new Statuses for our ServiceDesk Plus Free edition. Called Waiting on User or Waiting on Parts. Is it possible that when a user responds to the ticket that it will then change the ticket back to Open again instead of these that we have created or the OnHold status? We are running version 9.1 Build 9114.
SMS Integration
I am currently looking for some advice/help. I have deployed ADSelfService Plus onto an ESX 5.5 environment but am struggling to get a USB GSM modem working on it due I think to the nature of the way ESX is handling the USB pass through. Has anyone else managed to get this setup and working and if so what modem did you end up using. This is the last hurdle that I need to get completed before I can start rolling this out to my user and is the part which seems to have the least up to date documentation
iPhone app - possibility to view solution base?
Hi. Are there any plans to include the solution base in the SDP On-Demand iOS app? The ability to see own cases and so on is great, the app would be fantastic if it supported the possibility to search the solution base when visiting a customer for instance, out of office. And without the need to logon to the browser solution... Keep up the good work, you're products are simply fantastic. Best regards Terje Gabrielsen
PO approvers to see attachments
Hi When our supervisors/budget people get a PO to approve we must have a handwritten PO as well that is scanned and uploaded as an attachment to the PO, But when they get the approval they dont see any attachments that were uploaded to the PO. Please Advise Thanks as always..
ADSelfService Plus 5.3 Build 5309
Hello Everyone! We are glad to announce the release of the latest build of ADSelfService Plus – 5309. Issues Fixed This release fixes many grammatical errors that were found in the product user interface(UI) and help documents to provide a better user experience. IMPORTANT: Existing customers can upgrade to the latest build by downloading the ADSelfService Plus Service Pack 5.3 SP 0.9 from the link below: http://www.manageengine.com/products/self-service-password/service-pack.html New customers
Requester User Modification Template
Hi everybody, I've got a question about ADManager Plus and User Modification Templates in combination with Requesters. I can't seem to be able to give a requester the choice to select a User Modification Template as a request. The only user modification options the requester can see are the standard delete/create/move etc. What I am trying to do is give a location manager the option to request a Title change for the users at his department. An HR employee can then allow or deny the request and a
Hyper-V Host virtual machines
Hello, I'm running an environment with 10 blades with several virtual machines inside each blade. When I move the virtual machines to other blades, it seems Opmanager doesn't update the list of virtual machines associated to the blades. Is there a setting or something I can run to tell Opmanager to refresh that list? Regards. Tony
AD Export in CSV File
Hello I want to export User reports in CSV files but with ; and no with , it's possible ? Thank's Claude
Monitoring File count in a Folder using Script Monitor ( Linux and Solaris)
OpManager supports different scripts (Powershell , Shell,Perl & VBScript) for adding custom script monitors. Here is a sample shell script for monitoring number of files on a Linux and Solaris servers. For Linux server : Script Body: #!/bin/bash files=$(ls /opt/ManageEngine | wc -l) set -e echo "Message: Files" printf "Data:\n files $files" For Solaris: Script Body : #!/bin/bash files=`ls /opt/SUNWmlib/lib | wc -l` set -e echo "Message: File Count" echo "Data:\nfiles\t$files " (command ls /opt/SUNWmlib/lib
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