I am new to the forum and I have a couple of questions:

1) When a user makes a request Ex. Off-boarding employee. This request has multiple tasks Ex. AD/e-mail disabling, folder access removal, other application access removal.

How can I trigger the above three tasks once the user selects Sub-Category: Employee Departure? Also, is it possible to populate text in the Description field using the same trigger (sub-category)?

2) Is it possible customize the task assignment group in order to match the ticket assignment group? Ex. We have two regional teams: North and South. Lets say the departing employee is from Northern location and the ticket is assigned to the North team. How can I automate task assignment so that it auto-assigns to North?

Any help is highly appreciated!