Hi

I have experienced on two or three occasions where one technician will be working fine and suddenly on next logon, be a requester. I have tried many things to resolve this, but the only sure fire way of fixing it is to completely remove them from SD+, reimport from AD and make them a technician again.

It appears (and I may be wrong) that the technician loses the domain, and no matter what we try, it won't reconnect.

Any ideas?

Thanks

James Gander
Gander Service Management IT Operations and Service Management Consultancy
www.gander.co.nz