SAP alarm
I have SAP monitor setup and in the ALARMS of SAP I want to create an action if a certain alarm appears. I want ABAP Dumps to be mailed when they occur. For now now this is not possible because it is an action to be defined for all alarms.
ServiceDesk Plus on Demand - sync users Failed : API100:Operation not allowed. Authorization failed
I have role SDAdmin. What could be reason?
Group Dynamic Group: MS Office 2013 x32 vs MS Office 2013 x64
Hi All! We have 100+ workstations with Windows 8.1 x64. All workstations have installed MS Office 2013: 32 or 64 bit edition. How i can created dymanic group for workstations with MS Office 2013 x32 and MS Office 2013 x64 edition ?? I need this groups for setup Junk Reporting Add-in for Microsoft Outlook :) http://odarchuk.com
Notification Rules based on Template
Is there a way to change the Notifications based on a request template? Example: When a request is opened/closed with a certain template I don't not want the requestor to get notified at all, but the technicians do get notified. When a request is opened/closed with the default template, I do want the requestor to get notified as well as the technicians. Any way to accomplish this? I tried using junk filters based on subject content, but then all email is suppressed to both requestor and tech. Thanks
SSL 3
We ran an audit and found that our ADSSP has ssl 3 enabled. How can i disable that?
Please add auto enroll automation
Please add a way to script the auto enroll feature. We only feed our users in by CSV and would like to automate that process. Having to log in every day to enroll users is very taxing. I asked almost a year ago and was told it would be done in a future release. That has never happened in the 3 service packs since. come on guys.. You cant have a request a feature button and not do any of the requests.
Folder monitor not showing file count
Hello, I have a monitor setup to look at the file count in a folder; after setting it up however it reports zero even when I know there are lots of files there. Is there anything I am missing? Have a look at the screen shots attached for details of the setup and results. Thanks in advance Troy
Monitor Mapped Network Drive
Hello All, I have searched the forums trying to find a way to monitor free disk space on a mapped network drive. I am able to monitor a local drive just fine, but when I map a network share to a letter, I cannot monitor it for free disk space. Is this at all possible in OpManager? The operating system of where the network drive is being mapped to, is Windows Server 2003. Thanks!
Updated And Can No Longer Add Computers
Hello, This morning I updated our Desktop Central application to build 91124 and after the update I can no longer add computers. When I go into SoC to add a computer it now displays this message at the top when I select a group or a single computer: OUNT":3,"osPlatform".{},"ADDED_COMPUTERS_COUNT".3} It shows the selected computers on the right correctly, but the "Done" button is grayed out so my only option is to cancel. The computers are not already managed, and several computers from this domain
How Can I Monitor Network Drives (CIFS Shares) through OpMan?
We are having EMC NAS Storage. We have created CIFS Shares on the same. We want to monitor the Disk Utilization of these storage. How can we do that? Thanks, .::[ashX]::.
Report on Request Status on a Certain Day
Hi all, I'm looking to create a report that shows us how many tickets are open on a certain day. It doesn't matter when they were opened or if they were closed after it but simply on Jan 31st how many tickets had the status set to open. Looking at the report builder the simple date selection doesn't seem to make sense for this report. None of the single date fields line up with this idea. Then using the advanced filtering I'm currently trying to set completion date to null AND opened date to later
WSDL for ServiceDesk Plus
Good Afternoon, I would like to know if it WSDL is support for ServiceDesk Plus. We are looking to us WSDL to pull data into Oracle in order to create a report that will make help desk tickets with Oracle data. Any help would be greatly appreciated. Thanks! Laurie S
mail fetching service crash - urgency HIGH
Hello, We are running SupportCenterPlus 7.9.0 Build Number version 7941, on Windows 2008 R2 and MySQL. The mailfetchingschedule stops at any time since yesterday. After checking, we see in the Global Settings : Mail Fetching status : RUNNING …but the is no emails taken. In the schedule activities, we see it is frozen. We do a Stop and Start Fetching and after we have the next screen : The schedule is now « null ». Our system is critical, and the only solution is to reboot the server. We had incident
Installed ServiceDesk Plus complete then run serviceDesk Server but not start Login screen.
I installed ServiceDesk Plus which I've just downloaded from ManageEngine ServiceDesk Plus website. After installation is completed,I run ServiceDesk Server but It's shown login screen and still show the waiting screen (attached file). What should I do next ?
Lost left control panel under admin account
Hi, Silly thing but I've lost whole control panel on the left under local admin account in OpManager. It's fine under other users - someone knows how to bring it back? regular user: admin account:
Can't update
I'm trying to update Service desk plus, but always fail. My version is 9.2 (9200)... My updates installed What can I do?
New Feature Request
Hi, It would be great if you can include remote registry editor also in this suite. Regards, Rafeeq
Template Audit Query amendment
Hi, Would you be able to amend the below, so I can change the query to run the report by our individual Regions please? SELECT serd.NAME "Service", reqt.TEMPLATENAME "Template", COUNT(CASE WHEN MONTH(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00'))=1 THEN 1 ELSE NULL END) 'JAN' , COUNT(CASE WHEN MONTH(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00'))=2 THEN 1 ELSE NULL END) 'FEB' , COUNT(CASE WHEN MONTH(dateadd(s,datediff(s,GETUTCDATE()
Uninstall Software Option
Hi, I think when tool is gathering most of the information including inventory same time it should show uninstallation or software removal option for same Regards, Swapnil
How to check all set alerts in monitor groups
Good day guys! I trust you are well :) I'm busy setting alerts on queues and exchanges for some of our application servers in monitor groups, and I need to set different alarms for a number of queues and exchanges but half way through I realized that I couldn't check with alarms I've already set. In other words, is there a way that I can check what alarms I've set already? For example: I've set an alarm for Messages Ready on a set number of queues, and then started on alarms for unacked values, only
When APMInsight for Node.js ??
It would be a plus an apminsight monitor for Node.js Thanks in advance, Luis Lorenzo
Possible for script monitor to set health value for items in a table
I am creating a script monitor that outputs the health of a WAC farm and then lists each server in the farm in a table. Next to each server in the table has a health column with a gray dot. Is there any way to set the value of this health column from the output in the script file? Similar to how "script_availability" sets the health of the entire monitor. Thanks!!!
How can check the data collection
On application management, is there have a function to confirm or check the data collection is complete or not for each client servers? Have any alert setting for checking the data collection are not complete on each item on each client servers? (such as the CPU information was not collect complete on each poll) In my case, one of the client server was no response, but Application Manager can be collect the harddisk and memory information, but can not collect the CPU information during the no response
Http 500 Status error when trying to edit new support group
Hi, I created a new support group under the Goteborg site called EU BAU Approval, added in some of the associated technicians, saved the group, exited and then added some more technicians in via their technician records and when I went back to the support group to continue editing it, I got the attached Http 500 Status error message. I have deleted the groups about 6 times and recreated it, however after repeating the same steps above, I end up getting the same error. Do you know what could
enable 'work log' check box by default
Hello It should be possible to configure sd+ so that the 'work log' check box in the resolution would be enabled by default. Thanks
Migrating ONLY Requests
I am moving my ServiceDesk Plus from a physical windows machine to a virtual Linux machine. The Previous setup was very messy and clumsy and i have clean it up dramatically on the new Linux machine. I want to move over ONLY the Requests. Is this possible?
OMG. I did it again.
Hi guys, i ran ER on my own domain admin account ( In organization settings ). I had to change it to a serviceaccount, but then things went south. ( i missed some data gathering ) So i went back to my own domain account and restarted Exchange reporter. ( and the service AND the server ), but it keeps saying that he can't make a MAPI profile with the service account. Should i reset something somewhere? Thanks in advance. Rob p.s. awesome new builds in your products. I'm loving it!
(Separate) Combine the Incident and Service Templates
Hello. I just installed ServiceDesk Plus 9.2 Build 9200. I cannot find the "Combine the Incident and Service Templates" setting at Admin > Self-Service Portal Settings. Please help. Thanks in advance!
Add a column in the pop-up to associate assets to new request
Hi, I'm trying to add "Impact" column to the view used to select assets when I'm opening a new incident (see attachment). How can I do this? Best regards, Sutot
Auto Logon Helper script for xterm
Hi Guys, Please guide me, How to configure xterm, it's possible I can recored the session ? In my-case I have starting my application via FreeNX, How to keep track what the changes made users.
How know current build on DB?
Hello Team Recently our server that is hosting our SDP was corrupted, however today we found a backup from MSSQL, we are trying to restore SDP but we don´t know the build of SDP. Can you share me the name of table where we can find the build info?, please. ASM
Requiring information from a Catalog resource
This request is a long shot, but I figured I would ask: We have set up our New Hire process using a Service Catalog in ServiceDesk. We have had an ongoing problem with the users not filling out the required information for a specified application. The example would be that the user selects Application A, but they don't fill out any of the security-related fields related to Application A. The Help Desk then receives the form, and needs to research what the user needs. We want to disallow the requester
Service Desk Plus - Version : 9.0 Build 9039 - SDP Group Question
Hello SDP Admins, Looking for assistance...I have a request to deactivate / disable a Group in SDP we created named Development, which has now been split into 2 new groups. For auditing purposes, I need to leave all 2015 and older requests/incidents/etc. assigned to the group named Development...but, for all 2016 tickets....reassign to the new groups...which I have already done. I just need to make the Development group non-usable and make it to were no future tickets are assigned to it. We are
Different Operational hours for different Support groups
Hi All. is it possible to have different operational hours for different support groups? Thanks Nikolay
Dameware and ServiceDesk Plus
Has anyone successfully managed to integrate ServiceDesk Plus with Dameware to remote control assets? I can successfully run the Dameware script from the command line once in the Dameware directory - dwrcc.exe -c: -m:[Computer Name] -a:1 But when run from within ServiceDesk Plus I get the following error: Cannot run program "dwrcc.exe": CreateProcess error=2, The system cannot find the file specified Windows RDP works fine within SD. Using Dameware within ServiceDesk would be really useful for us.
PostgreSQL to MS SQL how can I verify that is now connecting to MS SQL?
I changed the database from PostgreSQL to MS SQL how can I verify that is now connecting to MS SQL?
FileAudit Question
Sorry if I am asking this in the wrong place. I am currently an ADAudit Plus subscriber and would like to know the difference between FileAudit Plus and that of the "built-in" file auditing of ADAudit?
Yet to fetch event data
Hi, I've added two W2012R2 servers to my trial version as file servers. Yet to fetch event data is permanetly displayed. When I select Run now, I'm prompted to refresh the screen to see the status but the data is never fetched. Steps to troubleshoot this: Added a different file server on WS2012R2 - that fetches data immediately. Added all the shares to auditing Set the SACL via GPO Set Object Access policy via GPO Ran auditpol.exe /get /category:* to confirm I've narrowed it down to Windows Firewall
Enabled/created user report
If I make a custom report with created and enabled users, it shows that the user is both created and enabled at the same time. I know that creating a user should make them enabled, but it is unnecessary to show in the report. Is there a way to show created and enabled users but only when they are enabled by a manager? Thanks, Jim
Technician not appearing in "owner" field - new work log
Hi guys, As per the title; we currently have a technician that is no longer appearing in the "owner" drop down list when trying to add a new work log. Interestingly, we can still assign this technician jobs and appears normally everywhere else (i.e. is a registered technician)... except for the new work log list. Hopefully someone can shed some light on this issue. Thanks in advance.
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