Mail command: set date created

Mail command: set date created

Hi,

Is it possible to set DATE CREATED for a request using mail commands?


Sometimes our IT technicians receive an email in their personal inbox that should really be a ticket in ServiceDesk.
To facilitate moving the email into SD+, we have a macro in Outlook that forwards the email and adds
      @@REQUESTER=[original mail sender]@@
so the request is connected to the correct requester.


But the request is of course created with the date/time of whenever the email is forwarded by the technician, and not when he received the mail in his personal inbox.
Is there an email command like
       @@DATE CREATED=[date/time original mail received]@@
so the request is tagged with the correct date created?

                  New to ADSelfService Plus?