Restore DB failed
I am trying to move to different hardware and I setup the same version of SupportCenter (7932) and i get this error that is cannot find buildInfo.XML but I can see the file. I change rights on the folder but I am having no restore luck....
help please?
ERROR:
Mar 10, 2016 10:11:43 PM com.adventnet.servicedesk.server.utils.SDClientUtil isServerAlreadyRunning
INFO: requestScheme is http
Mar 10, 2016 10:11:43 PM com.adventnet.servicedesk.server.utils.SDDataManager <init>
INFO: rootDir :: /opt/SupportCenter/../
Exception while forming the url: null and getting the stream. /opt/SupportCenter/../server/default/conf/buildInfo.xml (No such file or directory)
java.io.FileNotFoundException: /opt/SupportCenter/../server/default/conf/buildInfo.xml (No such file or directory)
at java.io.FileInputStream.open(Native Method)
at java.io.FileInputStream.<init>(Unknown Source)
at java.io.FileInputStream.<init>(Unknown Source)
at sun.net.www.protocol.file.FileURLConnection.connect(Unknown Source)
at sun.net.www.protocol.file.FileURLConnection.getInputStream(Unknown Source)
at java.net.URL.openStream(Unknown Source)
at com.adventnet.nms.util.XMLDataReader.load(XMLDataReader.java:260)
at com.adventnet.nms.util.XMLDataReader.load(XMLDataReader.java:306)
at com.adventnet.nms.util.XMLDataReader.<init>(XMLDataReader.java:67)
at com.adventnet.servicedesk.server.utils.CommonUtil.getNode(CommonUtil.java:24)
at com.adventnet.servicedesk.server.utils.SDDataManager.readBuildData(SDDataManager.java:82)
at com.adventnet.servicedesk.server.utils.SDDataManager.<init>(SDDataManager.java:56)
at com.adventnet.servicedesk.server.utils.SDDataManager.getInstance(SDDataManager.java:71)
at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(RestoreSDBackup.java:248)
at com.adventnet.servicedesk.tools.RestoreSDBackup.main(RestoreSDBackup.java:118)
at com.adventnet.servicedesk.tools.RestoreDialog.main(RestoreDialog.java:317)
/opt/SupportCenter/../server/default/conf/buildInfo.xml (No such file or directory)
java.lang.NullPointerException
at com.adventnet.servicedesk.server.utils.CommonUtil.getNode(CommonUtil.java:36)
at com.adventnet.servicedesk.server.utils.CommonUtil.getNode(CommonUtil.java:25)
at com.adventnet.servicedesk.server.utils.SDDataManager.readBuildData(SDDataManager.java:82)
at com.adventnet.servicedesk.server.utils.SDDataManager.<init>(SDDataManager.java:56)
at com.adventnet.servicedesk.server.utils.SDDataManager.getInstance(SDDataManager.java:71)
at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(RestoreSDBackup.java:248)
at com.adventnet.servicedesk.tools.RestoreSDBackup.main(RestoreSDBackup.java:118)
at com.adventnet.servicedesk.tools.RestoreDialog.main(RestoreDialog.java:317)
java.lang.NullPointerException
at com.adventnet.servicedesk.server.utils.CommonUtil.getNodeAsHash(CommonUtil.java:65)
at com.adventnet.servicedesk.server.utils.SDDataManager.readBuildData(SDDataManager.java:83)
at com.adventnet.servicedesk.server.utils.SDDataManager.<init>(SDDataManager.java:56)
at com.adventnet.servicedesk.server.utils.SDDataManager.getInstance(SDDataManager.java:71)
at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(RestoreSDBackup.java:248)
at com.adventnet.servicedesk.tools.RestoreSDBackup.main(RestoreSDBackup.java:118)
at com.adventnet.servicedesk.tools.RestoreDialog.main(RestoreDialog.java:317)
Unable to restore database : null
Mar 10, 2016 10:11:43 PM com.adventnet.updatemgr.util.ConfUtils stopDB
INFO: dbadapter :: [null], startDBServer :: [false], dbProp :: null