Pulling system version via SNMP/CLI/WMI
I'd like to pull out value from OS what is system version like Windows Server 2008 R2, Linux RedHat 6.6 etc. and display it as another monitor or value on particular server screen - is it possible using one of available protocols or mib's in opmanager?
Limit on Category, Sub-category and/or Item?
Is there a maximum amount of categories, sub-categories and items i can create?
extracting report satisfaction survey ?
Extracting report satisfaction survey ?
Add widget or popup so users better see announcements
Currently users see a red icon in their notifications tab but it is small and some users may not click on it. It would be nice to force a popup or a sidebar widget so they are forced to view the announcement.
Unable to install MSP SP 9001
Good Morning, I have recently updated my ServiceDesk MSP from 8315 to 9000 In help --> About - it shows Your Version 9.0 Build 9000, latest version, 8.3 build 8315 I have attempted to update to 9.0 build 9001, however it says I am unable to do this Any help much appreciated - I can teamviewer someone on if it helps! This is running on Windows Server 2012, with SQL Server. Regards Mark
Templated changes
Does anyone know of a way to create templated change requests for standard activities. What I mean is a change that already has a collection of implementation tasks assigned. For example a frequent request is a 'new user request' which has a group of activities that are the same every time: Allocate PC Create AD account Add to mail groups Add to security groups Allocate phone number Allocate mobile phone Would be very useful to be able to create a change that has these tasks pre-defined.
Template change for standard requests
Does anyone know if there is there any way to create template changes for standard activities. For example, when we get a 'new starter' change request, there are a bunch of tasks that always get assigned to this change: Provision PC Create AD Account Set groups membership Allocate phone number Provision mobile phone What we are looking for is a 'template change' that has all of these implementation tasks already attached. So when we get a service desk request for a new starter, we can associate
Asset Scan Name / Product overwrite prevention?
I'm running into an issue with network scan feature for collecting assets in SDP 9121. Basically I am using snmp scan on an IP range that our security cameras are on. It doesn't pull in much data (it actually detected them as printers at first), so I fill in a lot manually including the Name and Product fields since it names them the IP address by default. Everything is fine until I run the scan on that subnet again, and all of my custom names get overwritten with the IP addresses, and the Product
Business Rule To Change Template
Dear All, We only use email to generate requests in SDP. We are not using the web interface. To help improve our support process, we want to have templates applied to incoming requests based on business rules so we can use standard checklists for certain tasks. I finally got business rules to apply to incoming requests and assign a specific template to the request base on the business rule. The only problem...the template overwrites my original request. So we loose the original request detail.
Application Manager Web Page problem
In my case, Application Manager Web page always can not browser on ie, chrome, firefox.... but the services was normal, like as the send alert or monitor the client servers and the service status of "Applications Manager Managed" was show to started. For solve this problem, we should restart the service - "Applications Manager Managed" or run the command - "shutdownApplicationsManager -force". Is the problem case on the memory or CPU?
Recently Created Computers
Hi All! In the report " Recently Created Computers" is absent very interesting Column: Who ADDed/Created PC to Domain I need report about this. Can you help me ?? http://odarchuk.com
Why does Technician Auto Assign - Assign Jobs to people on leave?!
Why does Technician Auto Assign - Assign Jobs to people on leave?! It seems like a really good tool, however if it assigns jobs to someone that isn't even there! Its pretty god dam pointless isn't it... Please tell me how i'm meant to configure this as i've done the following, and the jobs still get lodged under the tech that is on leave:
Windows Phone 8 app
Might be a small market-share at the moment, but I would still love some sort of app (full-featured isn't even the most important part) with the eye on this share growing.
Can't configure Windows Agent for asset managment
We just started trying to use asset mgmt and I'm having trouble getting started. I'm trying to configure the windows agent but it always says "Failed to upgrade agent settings". Also setting a schedule shows successful but when returning to that page no schedules are set.
Assets Discovery Problem
After scanning with windows domain scan, network some of our computers are still showing in failed workstations in assets tab. I am trying push manual inventory through standalone scan through script ae_scan.vbs. It shows the inventory has pushed in asset tab but the there is no resolution. I am stucked with this inventory problem please help me out in this regard Regards Mooez
ManageEngine Desktop Central : Feb 2016 - Patch Tuesday update
Dear Team, Greetings. Check the February 2016 Patch Tuesday update. New Security Bulletins : Cumulative Security Update for Internet Explorer (3134220) - Supported Cumulative Security Update for Microsoft Edge (3134225) - Supported Security Update for Microsoft Windows PDF Library to Address Remote Code Execution (3138938) - Supported Security Update for Windows Journal to Address Remote Code Execution (3134811) - Supported Security Update for Microsoft Windows to Address Remote
How can I delete a managed software that has been used for a purchase
Hi, We're looking to clean up our managed software list, the problem is that many of those softwares have been used in the past to create products that has a closed PO attached with. How can I delete those softwares ?
[SUPPORTCENTERPLUS] optimize Postgresql
Hi, We are running SUPPORTCENTERPLUS 8005 with Postgresql. We used to have MySQL optimization, as seen in : https://www.manageengine.com/products/service-desk/help/adminguide/general-features/performance-guide.html#r MySQL Tuning Do you have the same for Postgresql ? Can we use postgres cli command to vacuum and reindex without any problem ? Best regards.
Change device IP
Using OpManager v 11.5 Is there a way to change a device's IP address and DNS Name? We have a switch that has its management IP changed, but when I change the IP the value reverts to its original state. I'd like to keep the device and its history without deleting and re-adding it.
How to add Project Description to report
Hi, I'm 1st Time user to Forum. I need to add the "ProjectDescription" column to the following queue statement, but have been unable to get it to work. This is the project description field you see when creating a new project or if you do an edit on Project Details tab. Thanks SELECT projectdet.PROJECTID "Project id", projectdet.TITLE "Title", <<<<<< PROJECT_DESCRIPTION projecttypedef.PROJECTTYPENAME "Project Type", projectprior.PRIORITYNAME
Issues with alternate name
Please we have observed that the alternate name we use on the MESD+ seems to have an issue whereby it works sometimes and then after a while it stops working, during troubleshooting within the same system via ping and NSlookup, we realized that we get response from the server via its alternate name. Using 9.0 Build 9043
Upgrading via multiple Service Packs?
Hello, We're on 9.0 Build 9044 and are planning to update to the newest version (currently 9.2 Build 9202). Do I need to fully follow the steps for each Service Pack to reach the latest build or can I simply: 1) Stop services, 2) apply all Service Packs, 3) Start services?
Scheduled Reports - No report if no data
How about an option in Scheduled Reports if the output data is zero then no report is sent? I've got a closed support requests review report that I get every morning. However on the weekend there are no closed requests since we are closed and don't allow customers into the web portal. I get two reports every weekend that do not have any data.
Setting passwords on LINUX servers failure - Agent Not Installed
I am running Linux Servers RHEL 5 For each server, there is a login user (pmpuser) and of course root. I can verify both are pmpuser and root are in sync with no issues from the PMP WEB GUI. When I try an SSH connection from the SSH tool , it works In Linux, I can see the pmpuser logging into the server from /var/log/secure when verifying the passwords are in sync The issue now is with changing the passwords. Regardless of the su or sudo setting the password change fails with the message below:
ADSelfservice App (IOS) not working
Hello, The app for the ADSelfservice portal is not working. Also, access to the mobile site via Safari is not possible (anymore). Chrome however, installed on IOS, works. most likely this has something to do with the SSL ciphers. I modified the server.xml as described in the fix for the "weak ephemeral Diffie-Hellman public key" issue. Still the app and Safari is not working. I am running on the latest version of ADSelfService. how to fix this ? kind regards, Marco Nedermeijer
Tasks
Hello, I wonder if they can help me with the case below , I need a report to give me the following information: - Task ( All information, eg , job name , responsible, job type , etc . ) - Time spent in each of the tasks
New Report
Hello, I wonder if they can help me with the case below, I need a report to me the following information: - Request - Request Status (all status it passed) - Time the request was in each of these status - Date - Technical taribuido It's possible??
8.3 - Adding Resource Group - Specifying a Criteria
Can anybody else ever get a criteria to actually display a match when adding a Resource Group? No matter what criteria I put in, no matter the option, I never see a match displayed when hitting search or even if I hit Save, start a scheduled password reset and click View Applicable Resources. I have tried IE and Chrome and Firefox.
Add an SLA to Multiple Support Plans
Good Morning! It would be wonderful if we could apply multiple SLAs (eg. for different products for example) to multiple Support Plans. In this way, I could have overall Incident-based SLAs, plus special ones (eg. a unique product with different SLA rules).
ServiceDesk Plus MSP - version 9.0- Build - 9001 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.0- Build - 9001. Please refer the Migration path table available here and upgrade to our latest build 9001. What's new in ServiceDesk Plus - MSP 9001? Issues Fixed MSPSDP-9091 : Solutions are not visible after 9000 upgrade. MSPSDP-9092 : VIP users custom images are removed during 9000 upgrade. You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you. PS : Please provide your email address in
SMTP Server Details
When am trying to test the server it shows me this " enable to connected to the SMTP " plz help me out
Disable or hide Dueby Date
Hi, Any chance to disable or hide "Dueby Date" on request? I just want to "respect” Response DueBy Time and completely discard "Dueby Date", even if I set SLA to resolve request with 1 day or 2 years, I want hide this field from requesters. Thanks in advance. I'm running last version SD plus 9.2
Web Page hangs after Password Reset
we found that when a User is change his Password the Web Page hangs and the User just see the predefined Timer counts down but no Status Message. meant: a User change his password, click the Reset / O.K. Button and nothing is happen until the Counter runs to 0 Minutes, then the User get a Message called : your Session has been expired, please try again... but the Point is that the Users Password has been changed in the Background, so hi can re-login with the new created password. well, does anybody
out going mail not working
out going mail set but not working mail using Version : 9.1 Build 9101
Open Incidents
Hi, The standard reports allow a technician to see all their "Open Incidents" that are currently assigned to them. When a ticket goes back to the requester for further info etc. we lose sight of this ticket for the technician. Is there any way we can run a report that would pick up the active incidents they own as well as those the technician has previously owned but are with a requester for action ? We're on 9120. Thanks. A
ROLL BACK
one of our user accidentally merge like 300 tickets into one ticket. and every tickets contains task. now this one ticket contains like hundred of tasks. is there a way to undo this action or roll back this action. any work around. please let me know.
history ticket
Dear Support, we are having an issue when we assign ticket to other Technician or technician to technician by using Mobile App's Application,it done not showing in the history that the ticket has be moved, we are using V9119
Adding replier's name automatically
When replying to an email from the requester, is there a way to auto-populate the replier's name? We know this can be done for the assigned technician, but can it be done for the person (who might not be the technician) replying to the message?
PMP behind reverse proxy
Hi All, Is it possible to configure an source IP check in Password Manager Pro? I would like PMP available behind an reverse proxy and allow only that source IP address from my reverse proxy to get access to PMP. Best regards, Gerard.
Spelling Error when Approving
After someone approves something the following text appears via web browser. Your decision has been recorded. Thank you for your co-operation. It should read... Your decision has been recorded. Thank you for your cooperation. If possible can this be changed?
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