We have a custom status called Waiting for Response that is suppose to stop the timer when a request is changed to this status.  Looking at a few requests, I noticed that the timer has not actually stopped and the time still keeps rising, eventually breaking the SLA rule.  Is anyone else noticing this?

Method to duplicate:

Have a status that is set to stop timer.

Change request to that status.

Come back to request a while later.  

Open Time Elapsed Analysis

Timer is still running even though the custom Status is suppose to stop the timer.

If this is by design, can it be explained why the timer is not stopping?

Thanks

Jason