Disable Subject and/or Description field
In many of our service request templates, we do not want the user to change Subject since it helps us with consistency of reporting and so on. Also, since the "Help" facility for users in SDP is non-existent or pretty much useless, we use the Description field as a help guide and rely upon additional fields we create to collect the information we require It therefore makes sense to allow administrators - who use or might want to use those fields in this way - the freedom to disable the Subject and/or
Moving Templates
Currently (we are still using v8214) we can copy a Service Catalog template into the same service group. It would be useful to be able to Move a template from one group to another. For example, if we have a service template called "Purchase Software" in a Service Group called "Application Management" and surveys show that it would make more sense to have it in a "Purchasing" services group, we currently have to to create the new service template in the "Purchasing" service group and deactivate the
cpu alarm
hi how can we set alarm from cpu in to Overview tab for virtual cpu ? We have 4 virtual cpu with 4 core but overview tab report average cpu utilizzation so 200 % of load cpu for virtual machine was about 25% in overview report. thanks.
Technician/group pop up
It would be more efficient to notify individual technicians or technician groups that a service request or fault report has been assigned to them or the group by popping up a small window advising them of the new ticket. Reliance upon the technician or technician group seeing an email is very inefficient given the huge number of emails that are received each day
Mail not sending from helpdesk
Hi We are using Service Desk Plus 9.1 with Data Base PGSQL SMTP settings configured with Gmail. (configurations we tested using thunderbird client from the tool installed machine) but mails are not sending out from the tool, while sending, mail sending failed message getting. how to troubleshoot this issue. Thanks Anoop PS Mob - 9995822232
Changing product type reverts back on next scan
I am changing the product type for all network printers to their actual model. Product HP-Printer isn't all that helpful if I don't have the model. When I create a custom product-type and save it, it reverts back to HP-Printer on the next network scan. Is there a way to lock it, or even better have the SNMP details filled in better? I could exclude them from scanning, but then I assume the toner levels would not update.
Enable mandatory resources
When we create a service template in which we use resources, a user can submit a request without checking any resource. While this is a silly thing to do, it does happen. Please provide a facility whereby administrators can require users to select a resource from a resource list
Show Suggestions to requesters while creating new Incident Request - It overlap and hide what user is actually typing
It's a great feature to help our user to suggest while they are toying the subject line to describe query/problem. However, most of our user find it annoying because it overwrap and hide the text that user is actually typing in. Our user is on Windows10 + IE11. Thanks, PS our ServiceDesk Plus is 9.1 Build 9121 at moment
Cascading pick lists
ServiceDesk Plus desperately needs a cascading pick list made available for use when creating both service and fault templates. At present, we only have the Category=>Subcategory=>Item cascading pick lists available. In our environment, we have many situations where having the ability to create templates (particularly service templates) with cascading pick lists would make it much easier for our users to provide information that we require in order to complete out work. For example, in our organisation
New/edited solution notifications
Hello, Does anyone know of a way to have SD send the new/edited approved solutions entire text out via email? For our organization it would be really helpful if the notification rule could send the entire body of the solution via email instead of just a link and subject. This would allow all helpdesk member to review the new solution without having to open extra links and/or see it on their phones/mobile devices in email. Thanks, -Rob
Migration Netflow from NFA 9.1 to NFA 11
Hi, Please advise us the steps to flow the Migration of Netflow Analyzer from Version 9.8.6 with Build 9860 on 32 bit database is MYSQL to the new server version 11.0.1 build 11001 on 64 bit where the database is POSTGRES. Thanks, Ramesh
ADSelfService_Enroll.hta file
We have this file being run during our login script process and we have the enforce="true" set. However, if a user ignores the prompt and waits for about 10 minutes, the prompt disappears and the user gets to their desktop. Is there any way to either increase the timeout or remove it completely? Thank you.
Query report on requesters create date
Hi, We would like to clear up the requesters in SDP, as we have over 55,000 and would like a query report to be written, to list out the requester details with the date they were created. Is this possible? Thanks Lynne
100% cpu on managed Windows Server 2012 R2 servers
I find that after a scan of my servers, some of the Windows Server 2012 R2 machines remain consuming 100% cpu. The only workaround is to kill the process Microsoft Windows Scripting Host. I have attached an example screen shot. I strongly suspect ME DC is causing this, probably when it's doing a patch scan. (or something like that) Has anyone seen this before and have a fix? Cheers, Steve.
Patch mangement reporting
Hi, I am new to Desktop Central and have been assigned a task of reporting on status of the Patch Management in Desktop central. Specifically managers want to see the following: Current patching levels for products eg December 2015 for Microsoft (Windows, Office, IE), Adobe, Chrome and then what is the available patching level eg February 2016 Recent Critical releases, Numbers of patches to be applied and number of vulerable machines I have tried to get this data from Patch Management reporting but
Service reporting down after Veeam v8 to v9 upgrade
Hi, We use Opmanager to monitor our windows servers. We recently upgraded one of our backup servers from Veeam v8 to v9. Since this, one of the Veeam services (Veeam Backup Service) is reporting down even though it is running and stable, while the remaining Veeam and other windows services report correctly. So far I have attempted to remove the service monitor and re add it (using the discover services from device option), this had no effect and the service reports OK initially then down immediately
Xenserver: New Virtual devices and changes on old virtual devices not reflected in opmanager
I've configured a Xenserver Pool with some hosts. Opmanager initaly detected all config very well, but now, every time i change memory size, disk, cpu on already detected virtual devices, opmanager not reflect changes. I try to rediscover all host and virtual devices. If I create a new VM in my xenserver is not dectected by opmanager.
Specific Interface Reporting & Monitoring
Hi I have a question about : Our network has 50 devices with more than 4700 interfaces but that we need is: reporting from specific interfaces for example I want to have a availability report just from my Tunnels interface, Not all interfaces or other interfaces. How can I create this report . Thanks Roozbeh
Tracking Multiple Router Interfaces as separate Objects
I have a need to Track 3 router interfaces as separate object. The LAN Ip address, Primary vpn tunnel and backup tunnel IP address's All 3 ip address are pingable from my core datacenter. I want op-manager to SNMP poll the LAN to get memory utilization etc but only use icmp for the other 2. For those VPN tunnel IP's I only care about availability and packet loss. Sometimes when I add in the object it says it is accepting it as an unknown, the screen says object added but then when I search
Warranty Information within Asset Auto-Discovery
I would like to have ServiceDesk agents scan and obtain server/desktop/laptop warranty information (Lenovo, Dell and HP devices), similar to what Spiceworks scans can do (http://community.spiceworks.com/help/Warranty_Scanning). This is critical to manage inventory and for policy compliance. Thank you.
API keystore file retrieval
Hi, Is it possible to retrieve a keystore file from PMP using the REST API, XML-RPC or both? It is not supported from the SSH API. I tried the REST API but did not get an encoded file or anything like that. I would have expected a hex string.
Asset association from Request Ticket
There seems to be disconnect between assets and requests. It would be great to be able to assign an asset (I'm particularly concerned with leasing assets) right from the service/incident request. For example, I have a customer who is going to a conference and wants to checkout a laptop. They file a service request that indicates what type of device and the dates needed. The technician, from the request page, assigns an available asset and indicates the dates the device will be leased. This information
Report tab missing
Hi All, I was playing around on the preferences settings an d later found the reports tab is missing. Appreciate your help to get the tab back. Thank you in advance.
Application Manager Plugin
Im experiencing a problem with the Application Manager Plugin for OpManager. I have installed it by following the guide in the OpMan UI. When i try to look under Application in the OpMan UI i just get "Page cant be displayed" errors. As well as the following errormessage: I would appreciate any input on how to resolve this. The plugin was installed with the default values of port 9090. OpMan, the SQL database and the plugin are all installed on the same server.
addEvent via REST API is not triggering notification profile
Hi, I'm trying to add an event via the REST API and trigger a notification profile associated with the device. The below call is actually working, it creates a Trouble event on the server specified. So far so good. However, the notification profile is not triggered.. :/ Do I have to do something special in order to trigger it? /usr/bin/curl -d 'apiKey=MYKEY&source=hostname.mycompany.lan&severity=2&message=TEST%20Load%20avg.%3e40%20%28now%2045%29%20for%20past%201%20minutes&alarmCode=Threshold-DOWN&entity=loadmonitor3'
connection via ODBC to OpManager database
Hello, how can i connect to OpManager MS SQL database via ODBC? How should i configure "db manager"? I set up ODBC data source - it works fine. But i don't know how to configure OpManager to use it.
Update switch IP address
Using v11.5 We have changed the IP of a managed switch. When I update the IP of the device and save, the IP reverts back to the original and the DNS Name doesn't change. Can I update this information without deleting and re-adding the device?
Integrating Manageengine with Document management system?
Hi, We have Document management system apps where all scanned document are saved. Customer raise ticket in ME but don't want to attach file. They want ME should be able to access data from DMS apps and they need not to download the item from DMS apps and manually attach in every single request ticket. Is there any way? Any suggestion? SDP 9.0 9048 PGSQL Mohammad Golam Rabbany Proud Customer of MESDP
Security Scan on Netflow Analyzer
Performing a security scan on our NetFlow Analyzer server resulted in the following vulnerability being posted: Form with action http://(OMITTED):8080/netflow/jspui/web-inf/j_security_check submits the following sensitive fields unencrypted: j_password Any suggestions?
Cleaning Patch directory in ServiceDesk installation directory
Hello The Service Desk installation directory has a Patch directory. In it directory located packed and unpacked patches files. It files can be delete? With respect. Igor Stepanenko.
Search dont work for Conversation List
Hello, we want to search a text string which was entered in a user (requester) reply mail. When i use the Search with "Search in Request", the string wont get found. I only can find it using the system log, but thats not okay because i want to see it in a result like search text from a request. Thank you.
Intergrate OpManager with Servicedesk Plus
Hi there, OpManager build 11600 I tried to integrate it with SDP by going to Admin > Add-On/Products Settings > ServiceDesk settings I've provided all the fields and also the sdp.keystore file as requested. When clicking on the Test Connections and Save button, it showed an error: Check for service running at https://server.domain.com:443 Any advice?
Request Closure Details doesn't show all the text.
(Post relevant to ServiceDesk Plus build 9120) Hello I send the notification rule "E-Mail requester when a request is resolved". The requester can click on the Close Request Link an leave a message. The requester can type quite a long message (I think this should be restricted) Because in the request the message is going to be shortened and it's not possible to see all the text of the sent message. (Please see the Picture in the attached PDF) Regards, Markus
Fatal error during installation
Hello, When I ran the setup.bat-file (that I’ve downloaded from our desktop central console), I’ve got this error (see attachment). We have desktop Central 9 build 91112, and we are trying to install the agent on a windows 10 (x64bit) client. Can someone help me?
Unable to change to a classic UI - When trying to select a particular theme I get "The specified URL is incorrect." error.
Hi, I have recently applied a service pack which upgraded build 11300 to 11600. Ever since the upgrade I am unable to change the theme back to the classic UI. When trying to select the theme (either through the Jump To menu and in the Settings) I get the "The specified URL is incorrect" error flashing on the page on a red background. I am also unable to see any of my monitoring data in the APIClient UI. Any ideas?
Manually install agent gives me "The advertised application will not be installed because it might be unsafe"
Hi, We install the agent with WDS which calls a bat-file to install the DesktopCentralAgent. Here is us bat-file: start /wait msiexec /i DesktopCentralAgent.msi TRANSFORMS="DesktopCentralAgent.mst" ENABLESILENT=yes REBOOT=ReallySuppress /lv Agentinstalllog.txt /qn Even when I remove the "/qn" I've got a "this advertised application will not be installed because it might be unsafe. Contact your administrator to chance the installation user interface option of the package to basic." The package is
Chart compare
Graphic charts with an overlayed comparation of other date. example: you want to compare cpu consum of current week with last week.
Folder size is 0
Hi Guys, I have setup a folder monitoring but the folder size do no populate. WMI and SNMP credentials pass the test and have updated the folder.vbs from the previous post that i have read here. Still the problem remains the same. Someone kindly help me with this please.
Problems with OPManager with vCenter Server Appliance & vCenter on Windows Server
I have a lab enviroment with two vcenter ( vCenter Appliance & vCenter on Windows Server) When i add the vCenter Appliance to the OPManager successfully i can get more information and navigate trough my ESXi host and get information like vmnic, datastore, process, etc. but in other hand when i add de vCenter installed on Windows Server the OPManager cant get the information about my ESXi Host only the IP and Names nothing more.
Fail pass-through
я включил pass-through authentification и теперь не могу залогиниться до этого логинился как domain user как отключить pass-through? спасибо I turned on the pass-through authentication, and now I can not login to this login as a domain user how to disable pass-through? Thank you
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