"Login Details" for a requester
We're using SDP 9118. We currently use AD authentication for technicians. We're wanting to open our helpdesk to our users so they can start using the service catalog. The question I have is: What information do we need to fill in for the Login Details section for a requester? If they're using AD authentication, then why am I required to set a password? I tried just entering the user's account name, then selecting the domain from the drop-down, but I'm prompted to enter a password. What happens to the password when it's been entered? When the user tries to log in to our helpdesk, will they need to enter their AD password or the password we've entered in the Login Details? Thanks.