Hello,

We are currently evaluating Service Desk plus to see if this product fits our requirements.  Initial impressions have been very favourable.  However, our Service Desk operate different hours of the day on certain days of the week (and we operate strict SLA's based on these times).  Currently there appears to be no way of setting this up outside of creating different sites.  Is this actually the case?  Going back through the forum it appears this has been raised a few times since 2007 and yet the feature doesn't appear to be available.  Is there a work around (outside of having multiple sites)?  I notice someone mentioned updating the actual SQL table itself (if it is even possible?) but I'm not sure that is the most practical solution.

Regards
Paul