We have Lenovo (IBM) RackSwitch G8124E but we are not able to monitor this device.
We have Lenovo (IBM) RackSwitch G8124E but we are not able to monitor this device. (It is not on the list of devices in OpManager) https://lenovopress.com/tips1271-lenovo-rackswitch-g8124e RackSwitch G8124E that support Networking OS up to version 7.x Part number: 7309BR6 Networking OS 7.11.5 Manageability: Simple Network Management Protocol (SNMP V1, V2 and V3) ManageEngine OpManage Enterprise 11.6
Modbus TCP/IP Protcol
Dear Guys , I want to connect modbus TCP/ip Protcol.
Sending mail after business hours
Good morning everyone, I wanted to know if it was possible to send the email different from the classic notifications after working hours . For example after 18 to send " your request will be read and take charge tomorrow from 7:45 " or We remind you that our engineers are present from 7:45 to 18 hours . I'm using the version Servicedesk 9201 , postgrest DB . Thanks for your help.
Attachment Timestamp
Feature request to add a timestamp to Request/Problem attachments similar to how they are managed under the Change module:
Managing Services within Service Categories in Service Catalog
Under the Admin tab / Service Catalog, there is a useful option at the top to "Manage". This option is very useful for managing things like Service Level Agreements and Additional Fields which can be applied to a single service category or across Service Categories. For example, when creating Additional Fields, it is easy to select the Service Category to which the Additional fields will apply. The additional field can be applied to a single service category or it can be set as a Common Field shared
windows passwords
I'm trying to setup my company network to use OpManager Free version for now. I'm using Snmp for the windows servers monitors and ssh for the Linux machines. I see this option "login and password" when I dealing with windows machines. I was trying to put the password like administrator and "password", but it was not working. So then I used domain\administrator and "password", but the monitors still are not working. Could somebody tell me what I'm doing wrong? I don't want to use snmp with my windows
Checking password integrity of MS SQL Server accounts
Hi, I've a few SQL Authentication accounts which I want to perform a password integrity/verify password on. Is there a particular way the resource needs to be set up to support this functionality? I assume the 'DNS Name' or 'Resource URL' comes into play? Does the formatting need to change for Default vs Named SQL Instances? Any assistance you can provide is greatly appreciated.
Mail fetching problem.
Our company now has Microsoft email in the cloud. And it does not use POP/IMAP. From the forums I have read, it looks like I can not use that function. But we still have our old email system in place. When I tried to start the mail fetching it opened up old ticket and created new tickets. I had to stop fetching after it created 350 new ticket and emails. Any idea on why this happened? Thanks in advance.
Trying to use the latest Chrome with HTTPS results in error
The following error shows up when trying to use Chrome to connect to OpManager over HTTPS: Server has a weak ephemeral Diffie-Hellman public key ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY Anyway to fix this issue? Thanks
Using API from another domain
Hi, I want to use the SupportCenter+ API for updating requests using jQuery AJAX calls from our intranet server. However, I get messages such as No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://subdomain.mycompany.com' is therefore not allowed access. I have read that to allow cross-domain ajax calls, it is required to add <IfModule mod_headers.c> Header add Access-Control-Allow-Origin: "http://subdomain.mycompany.com" </IfModule> to the .htaccess
What characters should be disallowed in passwords?
I have confirmed that a double quote " should never be used in a password in PMP, if you plan on having PMP rotate a password. This is because PMP calls some scripts (powershell or VBS) and since the double quote is not properly escaped, it truncates the command in the script and fouls everything up. I suspect single quote ' also does the same. So I have excluded these in my password policy. BUG ALERT: if you put in double quote " into the Characters Not Allowed field in a Password Policy, it will
Registration Reports
Hi, currently we evaluating the Password SelfService and i`ve found some confused Part. on the Report Section there is a pre-defined Report called : Security Question Report where i can see all registered Users with their associated Securit Questions and Answers in clear Text. Is it possible to hide Users Answers from any Report or can i delete the Report of the Security Questions completly from System ? thanks for any Tip ! Mario
AD SelfService force enrolment
Hi I am having issue to get force enrolment working by using security group. I have managed to test using Organization Unit, but now I want only few people to enrol but I dont want to move their account to the different OU as they might loose other security settings. I have done the followings: 1. create security group 2. add users to the security group 3.connect policy settings to this group only 4. on a group policy object, delegation tabe Add security group and allow group policy. 5. Update
Automating the Password reset of users
Is it possible to use the automated password reset feature to auto-reset a specific user(s) pw on a specific schedule regardless if they are expired or not
Inventory \ description
Were does Desktop Central grab the computer description from. I thought it may have been from Active Directory \ Description but asll our servers have descriptions but only a couple do within Desktop Central? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
AD SelfService Plus Password reset Icon
Hi I have installed Client software on laptops but it create other extra icons on windows logon. Please see attached file. can you advise if possible to remove the password reset icon? Thanks Abdul challah
Auto response to email enquiry
Good afternoon All I am using ServiceDesk Plus 9101, we allow some of our users to email requests to the service desk, this works ok but how do I get the ServiceDesk to send an auto reply with the Request ID for their reference? Many thanks Eric
API Request - getResolution
Hello ! am working on the integration with ManageEngine Support Center using API but i get this here { "response": { "uri": "/api/json/getResolution", "result": { "statusmessage": "Specified request URI incorrect. Parameters missing.", "status": "Failure", "statuscode": "4003" } } } http://<server>:<port>/api/json/getResolution?apikey=5FC54F3A-0F7F-4740-9C6E-E5BE83D26E29e23&id=1010 i dont understand what is the progrem ? Please anyone with idea can assist
JIRA 7 / ServiceDesk Data Sync
We have recently started using the JIRA class based implementation with ServiceDesk and have configured the "Request Custom Menu" triggers to push / pull data to and from JIRA. Our internal customer has asked that we automate the syncing of data between the two systems so it is not a manual trigger. The group has hundreds of tickets and they would like for the systems at some determined frequency to sync Data between them with no manual update. Has anyone tried doing this.. Any ideas? ServiceDesk 9.1
Access to attachment denied
Never had this problem with SDP before. One of our users was connected to our network through VPN and was sent an approval request. He could open the ticket, but when he tried to open a Word .docx file attached, he got this: I could not duplicate the problem on my desktop in the office, so I am sort of inclined to think about the VPN connection. I don't think it's a rights issue because the user in question has the highest permissions, and this is a server level issue, not an access control issue
SDP - Business Rule to trigger when a high priority incident is logged
I have created a business rule to generate an email notification to IT managers when a High Priority incident is created. This works fine if the Incident priority is set to High at creation time. However if the Incident is originally logged at a lower priority and only later escalated to High, the business rule does not trigger. I have tried setting the business rule to trigger on "Create and Edit" but this generates the notification any time a change is made to the Incident record after its priority
SQL Query to do a bulk update on Tasks
I am looking for a SQL Query which will do something like IF task_owner is NULL Then get task_Created_by Add TaskOwner as Task_Creator(From previous step)
Applications Manager version 12.6 now available for download
We recently released version 12.6 of Applications Manager. Here is a quick look at what has gone into the release: Microsoft Azure service bus monitoring:Azure Service Bus allows applications and services to communicate with other applications on the cloud, on-premise, or both. You can now monitor the performance of Azure Service bus and get performance stats of key components such as queues, relays, topics, subscriptions, event hubs, and more. Integration with ServiceNow:If you are using ServiceNow
How can I remove an active directory domain from an account
I need to move a domain from one account to another account. How can i remove the AD domain from an existing account?
Did You Know - Advanced Policy Configuration Part V
This week let me take you through the various advanced settings available under the Automation tab. This tab contains options which will allow you to automate password reset, account unlock and DC update. Automation Tab Automatic Reset & Unlock The first option – Automatic Reset & Unlock – aids in the creation of password reset/account unlock scheduler, which will automatically reset the expired passwords and unlock the locked accounts of end users. Steps to configure a password reset scheduler
Approval Process / Pending Approval
Can I set SD so the Request status does not show approved until all the approvers approve the request? Right now, if one approver approves the request it shows the status as approved even if the other approvals are pending.
Notification Workflow in Service Requests
I have seen multiple posts about notification workflow in the Service Catalogue, separate from Approval workflow. Most refer to Email ID to Notify. Here's my take on this and I offer a simple way to quickly implement it. The Approval workflow is a required feature for those times when an Approval is required before proceeding with a request. Your customers also need a " Notification " workflow for those frequent times when someone or a group needs to be made aware (notified) of the request because
Adding options into the Requester Details box (Service Template) - Service Desk 9.2
Hello Community, I am currently in the process of creating a new Service Desk instance to mimic one that is already in operation for my company. The problem that I am having is that I cannot figure out how to extend the options within the "Requester Details" box. This is how it looks on my Vanilla Service Desk: This is what I am trying to mimic: Many thanks and apologies if there is an obvious solution to this issue! Ryan Parker
Service Request Approvals
Is there a way to stop Approval Action notifications to be sent to the Requester of the service request? We are sending out Approvals for folder access, etc. The person who sends the approval and the Requester gets the Approval Action email.
End User in OPM 12
Hi Team, I configured users from my active directory and I see a correct list of users. When opening a user all monitor are empty : Apps Bandwidth usage Sites accessed Bandwidth Users are not attach to device. Must I register a firewall in OPM first ?
New OpManager 12!?!?!?!
wonder if there is an expectation when saira and new version of OpManager 12 .
Login issues
Every so often, I find that I can not login to SDP. I am only given the local login vs domain name option, and I am unable to login. When I have someone else log in and look at my account in SDP, I am not assigned to the domain. Once, they change my Domain from None, to my company domain and save, I can get in. Why does this happen? I only see it on my account.
Combining Products OPMager, ApplicationManager and ServiceDesk Plus
Hi, I'm at a loss, I want to (for a POC) install OPMager, ApplicationManager and ServiceDesk Plus on the same server...Windows. Any advices? Which to install first? Which will not integrate well? etc. Yes, production might go separate servers but for this POC I have extremely limited resources available to me, thanks and regards Seán
GINA Customation
hello, currently i am trying to customize the GINA Settings, means add a Symbol (bmp file) over Configuration/ManagementTools/GINA.../Adjustment, but when deploy the GINA (Win7 Clients) no Symbol is visible at the Login Screen near the reset / unlock Text Line. is there any Trick to get this working ? thanks for any help ! Mario
Your account is not locked
We have multiple DCs in each of our sites and due to replication they are not all showing the user account as being locked out so depending on which DC the machine is authenticating against the user is intermittently getting the error that their account is not locked out. I've added all there relevant DCs under the site based DC configuration but this doesnt seem to work as expected. Is there a way to force the self service client to poll all of the available DCs for that site and if the account
Force user to change password via AD Self Service
Hello, can I force users to change password using the AD Self Service only? (cancel the option to change password using the windows form) and if so, there is any document about the needed configurations? thanks, Rotem.
Notify non-technician when an issue is created from a specific incident template
Hi I would like to know if there's a way that I can send a notification email to a user (who is not a technician) when an incident of a certain template is created? Our use-case is where our Human Resources department creates a "new employee" ticket, and we would like to automate the notifications to those who require it. Thanks!
failed imports from active directory
Hi there, great tool, I love it! But: We get around 40 errors while importing requesters from active directory. It seems like the German special characters are causing the errors because many typical German names are missing. How could I solve this? Error Messages: com.adventnet.persistence.DataAccessException: [ImpactDefinition] null, message from server: "Duplicate entry 'Quählen' for key 'ImpactDefinition_UK1'" java.lang.NullPointerException Thanks a lot and greetings from Germany JB
Active Directory Import Issues
I am trying to import users from Active Directory which I have done many times without issues but now I have 3 failed records that will not import. Total Requesters in Active Directory 261 • Added Records 0 • Overwritten Records 258 • Failed Records 3 How would I find out more details of what or why these accounts will not import? OK so I found this in the system log under one of the accounts that it is not importing java.lang.NullPointerException Any ideas how to correct this issue. Thanks
Wildcard SSL Certificate
Can anyone tell me how to import a pre-existing Wildcard SSL in PFX format? When I try to do it from the Import SSL Certificates window, I select the cert, put in the password and submit. I get a message that says that Intermediate Certificate Chain is missing. I do not get any prompts to install the Intermediate Chain. Any advise would be great. Thanks
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