Send email initiaited by business rule with custom field from request template
Hi, We have a form in our request catalog with some custom fields like floor and building. Triggerd by a business rule I want to forward this information to a Technican by email. I want to use the email template from the business rule for this but it looks like as if the templates available in the business rule section are only the templates for incidents requests. Is there a way to solve this? Joost
PieChart and Time Spent
Hello! We want to make a report with chart for us. So, we did a report with time spent, and in that report we make PieChart 2D with axis column - category. And we have this: So here all requests of tehcnican for 1 day by categories. But we don`t want in that chart quantity of request by category. We want spent time of technican by category. How we can do it? Thank you :)
auto login to vcenter web client 5.5/6 posting user/pass
hi all i want to configure Vcenter Web Client as a web resource inside PMP but cannot find the correct url to match and post user/pass to SSO Server or Vcenter server itself. is there any workaround for this ?
Script for updating Requester field
Hello, I know you can do a mass import of Requesters but is there a way I can do a mass update of a particular field? Basically for around 600 of my 2000+ requesters imported from AD, I need to be able to amend the Allowed to view field to show Department Requests. Rather than go through each one manually I was hoping there would be a way to update them in one. I've already got the below script to identify the records I want to update. SELECT AaaUser.USER_ID,AaaUser.FIRST_NAME "FullName",AaaLogin.NAME
The ManageEngine ADSelfService Plus service terminated with service-specific error %%-1.
I receive this error message every couple of hours on my server. I'm new to this system, so I'm just wondering if I can get some help.
vCenter 6 server
Hi, I have a vCenter 6 installed on a virtual machine with windows server 2008 sp2. I added the vCenter to my OpManager (v11600) using the Administrator credential. The issue is that the snapshot present my 3 ESXi servers but i can't see a detailed information of the hosts. When I click in a host, nothing happens. Also when i go to virtual-->esx servers doesn't show anything.
Trigger external program when incident logged
Hi, I've created a business rule that when a user raises a request/incident for a particular category it is automatically assigned to a particular group. I want to take this a step further and assign to a group, call an external program to create a ticket in Jira and then update the request/incident within Servicedesk Plus with the ticket number from jira, then close the incident.... Is it possible to trigger a call to an external program within Servicedesk plus? Thanks Steve
Netflow licence
Good day We have a netflow plug-in licence however today when I accessed NFA, it showed that we were using the evaluation edition. I have the licence file, however I'm just not entirely sure what directory it should be in in order for Netflow to pick up that we're using the Enterprise edition. I've attached our licence for confirmation. Thanks :) Regards, Mat
Adding a Distribution Server
I currently have a remote office that has about 200 computers connected to our main DC Server. I would like to add the Distribution Server option to one of the servers at that remote location. My question is: can I just go into the Edit Remote Office page of that remote office and then enter the server information under the Communication Details? Will the agents update automatically? Or do I need to create a new remote office and move the computers to that new remote office? Thanks
modify login page + pass-through auth?
Hi there, For some reason the pass-through authentication doesn't work anymore. The only change I did was modifying the login page as instructed here: https://forums.manageengine.com/topic/edit-login-page-of-service-desk-plus Can we use both custom login page AND pass-through authentication? NOTE: We did no changes to the computer account info (both in AD and SDP)
missing Add Stage button in Approvals
Hello, We are missing the Add Stage button for Approvals. It don't show when we select the Approvals tab. Attached is a screenshot from the admin guide.
Received error when updating to SDP 9200
I don't see any issues, but I just went through the upgrade path from 9100 to 9121 to 9200 I received the following error during the 9121 to 9200 upgrade. D:\AdventNet\ServiceDesk\bin>UpdateManager.bat Exception occured while extracting EEAR file : server/default/deploy/jbossweb-tomcat70.sar
ManageEngine DesktopCentral: where is the trash?
Is there a way for me to see the configurations that I have moved to the trash, or are they deleted forever automatically once I move them to the trash? Thanks!
Java Script for service template > Fields and forms
Hi All I have a service template setup in service catalogue. Wondered if anyone knew of a way using javascript to amend the subject based on one or more of the resource fields. Kind regards, Dave
Configuration and Change Management Tools through DC
Folks, How can I flag a system in DC as being under change control (meaning I don't want to update it, either automatically) or have someone accidentally patch it manually. Are there options for this? Thanks, Adam
publishing desktop central agents for users on the move
I have been reading up on a few tutorials and online articles in order to check the possibility of : establishing a support remote connection to a mobile ( on the move ) user pushing updates/ polices through desktop central agent for the same ( on the move user ) most of the online articles point out that manage engine requires a remote a server or a published IP address and has a limit to 10 users. however, those articles were referring to remote users only. a few other articles which made things
i can't fetch rule from SRX1400
Dear all, i am using trial version for checking if it is good for our organization to buy or not but i have a big problem i cant fetch rule from SRX for change management i go to ==> Setting ==> Firewall ==> device rule ==> but when i push the test button , it did not work ,but it shows that it can connect to srx
Rich text editor
I sometimes use notes to store portion of websites I come across. One big problem is not being able to edit HTML in the editor. Another is the different appearance in the editor window (OK) and the stored note (a mess). Lines get shortened, linefeeds added. It is really painful. My workaround is to paste HTML in Firefox Inspector while in edit mode. Without this workaround the following page was "mission impossible". Take some text and try copy&paste on this (http://www.bayerische-staatszeitung.de/staatszeitung/politik/detailansicht-politik/artikel/transparenz-gibts-nur-in-den-kommunen.html).
How to manage assets that are available for checkout?
Our department has loaner devices (laptops, tablets, etc.) that are available for staff to check out. These devices are commonly used by staff members who travel for conferences, etc. Is there a way to effectively manage this inventory? Also, is there a way to allow the requester to view the number of devices currently in stock?
custom script not Execute
Hi I write a script to add some value to a pick list on form dynamically. but it does not operate. i try to use dependency example but not successful. software version in 9202. and my script is : $CS.addOptions("WorkOrder_Fields_UDF_CHAR5",["M", "S", "T"]); please help me to correct this. thanks a lot
Upgrade breaks service desk
Hi I was told this was a known issue but i need to know when it is fixed. When i try to upgrade from Build 9119, 9120, 9121 to 9200 it breaks the service desk. The engineer had to replace the jbossweb-tomcat50.sar with a new version. Please advise when this is fixed. Thanks
Task Creation in Service Catalog Request?
Hi. I am configuring our "New Hire" request form in the service catalog. I'd like to create a task when the request is submitted that pulls information from the request form. For example, in the request form, the HR rep is filling in the new employee's name, office location, manager, job title, etc. I want to create a task for our desktop support technician that tells him to set up a new AD account for the employee. I'd like the task description to include the information that the HR rep filled in
Folder Monitor in a specified range of time
Hi, i must monitor a folder and files only from 7.30 to 8.00. After 8.00 the file is delete but i dont want open alert. I have setup a Notification Profile that send email only from 7.30 to 8.00 but the alarm remain open after 8.00. How i can resolve this problem? Wil be very usefull if this setting was added tu the folder monitor option. thanks! fulvio
User creation with custom username
Good morning, We have the name structure as AZB, first letter is the first letter of the name in this case we can say Andy, last letter is the first letter of the surname in this scenario Bobby so we have a new user Andy Bobby, the middle letter is the alphabet in reverse this is our first user with the initials AB so we assign Z to them. Now in ADManager Plus is allows us to add a number if the name exists on the end of the name. My question is if it is possible to search for duplicates of the
Name Changes
When I made changes in AD Plus Manager for first name and last name. It got changed but when I search with new changes, that user does not show up. I can search with user name and it will pop up or I used old name and I can get the user account information.
Updating assets with Servlet API and PowerShell Invoke-WebRequest starts to jam after 79 assets updated
I'm updating assets through ME Servlet API using PowerShell Invoke-Webrequest cmdlet. Source material is in XML format where script read assets and updates them to ManageEngine. I'm logging result codes from Servlet API to see how updates have been performing. Current problem: When 79 assets have been updated successfully, API starts to update latest succefull asset over and over again, even when source asset has been rolled over to next. I can see from API result log that it randomly can update
Exchange 2010 Mailbox Creation - Legacy Mailbox
I'm currently evaluating ADManager Plus. We already use ADAudit Plus and like that product. I've created a custom template to create a user. It seems to work ok with 1 exception. When the Exchange mailbox is created in our Exchange 2010 environment, the mailbox shows up as a legacy mailbox rather than an Exchange 2010 mailbox. The template has the server setting to automatic and the mailbox database automatic. Does anyone know why this occurs? Thank you Ted
Move device from user to another
How do I change the enrollment when I move a device from one user to another? Do I have to dis-enroll then re-enroll the device? Or, can I change the user specific information: email address; AD user ID; AD password?
Project Report Status?
There are so many requests for reporting on projects and tasks within projects. When will you be implementing this? Also I see there is integration with Zoho Reports for requests and task requests...is there any integration with SD projects modual? Also, what is the link/relationship to request tasks vs project tasks? Thank you. Gloria
Auto assign incident/request or task at certain time/date
I would like to know if anyone has a rule or a way to auto assign an incident template or task to auto send on a certain time of the week or month to a assigned technician. I have looked and can't seem to find a way to do this. It seems that the incident has to be assigned before a task will generate, but that is not what I have been requested to do. My group wants it to automatically generate on a specific day to remind the technician that it needs to be completed. Weekly/Quarterly jobs/tasks.
Waiting for presenter message
While trying to connect to a system remotely, it gets stuck on the screen stating "Waiting for Presenter" . I have already completely updated/reinstalled Java to latest version, confirmed that Active X was enabled on system, and also completely reinstalled the Desktop Central Agent but am still having no luck. Any ideas of what might be causing the issue or what I should try next?
Create SDAdmin that does not get tickets.
Just looking to create a backdoor admin that does not get tickets. I have already setup as a local account rather than LDAP authenticated but trying to figure out how to prevent tickets from going to that account. It is in the SDAdmin group.
Create SD admin that does not get ticket
Just looking to create a backdoor admin that does not get tickets. I have already setup as a local account rather than LDAP authenticated but trying to figure out how to prevent tickets from going to that account. It is in the SDAdmin group.
Moving Desktop central from Windows server 2008 R2 to Windows server 2012 R2
Hi, we're running Desktop Central on a Windows server 2008 R2 and would like to move on to Windows 2012 R2. How is this accomplished? Thanks. Tony Lewis
OpManager - custom widget with longer time frame
Hi there, Long-story-short, we want to see a widget that shows [Devices by Availability] for the past year to date. The widget provided only allow us to choose the period of up to the past 30 days / last month. Is there a way to increase this period? Or perhaps creating our own widgets? We are aware that this can be achieved by creating a report with a custom period but we prefer to have it in a dashboard-widget-style
OpManager - SLA view
Hi there, Anyone knows how to create a widget/report for SLA-related information in OpManager? This product should be able to do this based on this link: https://www.manageengine.com/network-monitoring/align-it-to-business.html But from the screenshots provided, it only shows a number/% statistics. The link above points to a section called Service Level Management Dashboard so I'm expecting it to be more of a performance vs. SLA graphs of some kind. Would you be able to provide us with some guidance
Audit report for changes in AppManager
Good day I recently created several threshold profiles within AppManager and associated it to a number of RabbitMQ queues. Everything was setup fine and working. However we dropped the ball when one of the queue thresholds were met and an alert didn't go out. I checked into it and realized that the threshold profiles were no longer associated with the queues, i.e. under Thresholds and Anomalies, there was nothing listed under "Used by" next to the profiles. My question is: How do find out what happened?
HyperV performace monitor for windows 2012 r2
Hi does the free tool HyperV performace monitor work in windows 2012 r2 ? I have only this king of information. i have some kind of error in the bottom text rqcg9472 td419 and i don't know what it means. thank you
Add Device Firewall Analyzer
Hi Kindly assist to add Cisco ASA to firewall analyzer for collecting information. Regards Harish Babu
Lost Password for Firewall Analyzer
We recently change the password for FW Analyzer and we can't find the new password. How can I recover mi admin password?
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