Dear User(s)

We released ServiceDesk Plus MSP - version 9.0- Build - 9002. 

Please refer the  Migration path table available here  and upgrade to our latest build 9002.

What's new in ServiceDesk Plus - MSP 9002?

Issues Fixed

• MSPSDP-9030 : Full Backup fails because of presence of 0kb files in file attachments.
• MSPSDP-9056 : Templates associated to all accounts are not shown in catalog drop down for requester. However it is available in new incident page.
• MSPSDP-9088 : When E-mail Command is enabled, notification's From address is showing wrong details in certain cases.
• MSPSDP-9089 : Domain name is not populated in "Log on To" box in login page in certain cases.
• MSPSDP-9090 : Worklog UI is distored when two multiline worklog additional fields are defined.
• MSPSDP-9095 : Notifications are not cleared from unread notifications even if it is marked as read.
• MSPSDP-9096 : Error while adding additional cost through API.
• MSPSDP-9099 : Unable to edit the reports.
• MSPSDP-9101 : License page shows wrong details for Project Management and CTI's license information.
• MSPSDP-9102 : Unreplied count is shown wrongly when a conversation is added and it reopens the request from resolved state.
• MSPSDP-9108 : When multiple reports are scheduled at same time then reports received through email are showing incorrect values.
• MSPSDP-9113 : DashBoard page shows Install Missing Plugin even though the flash is up to date.

You can contact our support at  sdpmsp@manageengine.com for any assistance. We will be glad to assist you.

PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release.

Note :  9000 Users , You can upgrade to 9002 now. 

We appreciate your valuable feedback always.

Thanks

Santhosh

Head of Quality Assurance and Support Team

ManageEngine ServiceDesk Plus MSP Team