I have lost SDAdmin permission even though the permission is granted

I have lost SDAdmin permission even though the permission is granted

I have lost Admin ability twice now when working in Service Desk.

The 1st time I had to re-create my account and it just happened again.

I've cleared ie cache.  I've tried to sign in on another PC

All my tabs are gone except Requests and Solutions.

Any idea on what I can try to fix this AND keep it from happening a 3rd time?

                  New to ADSelfService Plus?