We updated to the most current update 9204 and now the technician Auto Assign is giving tickets to a technician that is on vacation. The technician has put himself on vacation in the Service Desk Calendar with the backup technician as un assign for the next two weeks and tickets that are coming in due tomorrow are being assigned to him. We have set up Load Balancing and was working until this morning when we completed the last update.

We have power cycled the system that ME runs on. We have removed the Technician from Vacation and Added him back in. We changed it to round robin and then back to load balancing. Still giving him tickets. We now have auto assign turned off and manually giving tickets to technicians. This feature needs to work. Please review asap.

Please let me know what we need to do to correct this issue.