Add field to resolution
I would like to be able to add a new field to the resolution page. In my case, it is to identify a root cause of the reported incident that can be used for reporting purposes.
I have tried to add a field, but it goes into the incident template instead of the resolution.
Is there a way to do this?
I have tried to add a field, but it goes into the incident template instead of the resolution.
Is there a way to do this?
Topic Participants
Glenn Anders
Michel deveault
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