Reports : Can I create a Weekly Worklog Report AHEAD OF TIME?
We have shifted over to ServiceDesk+ recently and I am trying to re-create a personal workflow that has greatly aided me.
We are currently required to log all hours worked in a Worklog. Prior to ServiceDesk+ I had a Google Sheet (think Excel for those unfamiliar with Google Apps) that I used to track every minute of my time. I have to do this as I am not exempt, but instead I am still hourly. What I was able to do in that spreadsheet was to see both my "already accomplished" hours, and I could plan out my week as well to make sure to touch on the various projects I needed to interact with throughout the week.
What I would LIKE TO DO in ServiceDesk+ is as follows, Create a Report that allows me to:
- Show ALL Worklog entries for MYSELF (Assigned Technician) for TARGET WEEK
- Show the worklog entries FOR MYSELF for the TARGET WEEK
- Show the projects affected by those WORKLOG HOURS for the TARGET WEEK
I would use this report by opening it and viewing each day to make sure that ALL OF MY HOURS WORKED that day (and past days) had a WORKLOG tracking each minute that I was on the clock.
Is this an option?
New to ADSelfService Plus?